Mr A complained that Betsi Cadwaladr University Health Board failed to address his concerns in its response.
The Ombudsman found that the Health Board had failed to respond to the questions raised by Mr A. She said this caused uncertainty and frustration for Mr A. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement to, within 4 weeks, issue a further response and offer an apology for failing to address Mr A’s concerns.