Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
Clear all
Search: "group" ×

Showing 2,249 of 16,595 decisions matching "group"

Decisions

Most recent first
7 Jan 2026 No Maladministration Citizen Housing Group Limited (202341297) Case 202341297 · Managing Relations Decision Case ID 202341297 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 7 Jan 2026 No Maladministration Home Group Limited (202511423) Case 202511423 · ASB/Abuse/Nuisance Decision Case ID 202511423 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 7 … 5 Jan 2026 Partial Maladministration Thirteen Housing Group Limited (202430416) Case 202430416 · Managing Relations Decision Case ID 202430416 Decision type Investigation Landlord Thirteen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 24 Dec 2025 No Maladministration Platform Housing Group Limited (202316221) Case 202316221 · Managing Relations Decision Case ID 202316221 Decision type Investigation Landlord Platform Housing Group Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 23 Dec 2025 Partial Maladministration A2Dominion Housing Group Limited (202434687) Case 202434687 · Managing Relations Decision Case ID 202434687 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Leaseholder Date 23 … 22 Dec 2025 Partial Maladministration Home Group Limited (202516671) Case 202516671 · Managing Relations Decision Case ID 202516671 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Secure Tenancy Date 22 … 22 Dec 2025 Maladministration Jigsaw Homes Group Limited (202336274) Case 202336274 · Managing Relations Decision Case ID 202336274 Decision type Investigation Landlord Jigsaw Homes Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 22 Dec 2025 Partial Maladministration One Housing Group Limited (202515213) Case 202515213 · Managing Relations Decision Case ID 202515213 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 22 Dec 2025 No Maladministration Platform Housing Group Limited (202439162) Case 202439162 · Managing Relations Decision Case ID 202439162 Decision type Investigation Landlord Platform Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 22 Dec 2025 Partial Maladministration Sovereign Network Group (202508328) Case 202508328 · Managing Relations Decision Case ID 202508328 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Leaseholder Date 22 December … 22 Dec 2025 Partial Maladministration Wythenshawe Community Housing Group Limited (202413576) Case 202413576 · Managing Relations Decision Case ID 202413576 Decision type Investigation Landlord Wythenshawe Community Housing Group Limited Landlord type Housing Association Occupancy Assured tenancy … 19 Dec 2025 No Maladministration A2Dominion Housing Group Limited (202328230) Case 202328230 · Estate Management Decision Case ID 202328230 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Secure Tenancy Date … 19 Dec 2025 Partial Maladministration Citizen Housing Group Limited (202501755) Case 202501755 · ASB/Abuse/Nuisance Decision Case ID 202501755 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 19 Dec 2025 Reasonable Redress Home Group Limited (202450203) Case 202450203 · Managing Relations Decision Case ID 202450203 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 … 19 Dec 2025 Maladministration Home Group Limited (202505885) Case 202505885 · Health and Safety (inc. building safety) Decision Case ID 202505885 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 … 19 Dec 2025 Maladministration Muir Group Housing Association Limited (202318586) Case 202318586 · Managing Relations Decision Case ID 202318586 Decision type Investigation Landlord Muir Group Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold … 19 Dec 2025 Maladministration One Housing Group Limited (202400318) Case 202400318 · Managing Relations Decision Case ID 202400318 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 18 Dec 2025 Partial Maladministration Anchor Hanover Group (202328326) Case 202328326 · Financial Decision Case ID 202328326 Decision type Investigation Landlord Anchor Hanover Group Landlord type Housing Association Occupancy Assured Tenancy Date 18 … 18 Dec 2025 Maladministration The Riverside Group Limited (202344594) Case 202344594 · Managing Relations Decision Case ID 202344594 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 18 Dec 2025 Severe Maladministration Thirteen Housing Group Limited (202411250) Case 202411250 · Managing Relations Decision Case ID 202411250 Decision type Investigation Landlord Thirteen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 18 Dec 2025 Maladministration Your Housing Group Limited (202342002) Case 202342002 · Managing Relations Decision Case ID 202342002 Decision type Investigation Landlord Your Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 17 Dec 2025 Maladministration Acis Group Limited (202330057) Case 202330057 · Managing Relations Decision Case ID 202330057 Decision type Investigation Landlord Acis Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 … 17 Dec 2025 Partial Maladministration Home Group Limited (202430564) Case 202430564 · Financial Decision Case ID 202430564 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 … 17 Dec 2025 Partial Maladministration Jigsaw Homes Group Limited (202332619) Case 202332619 · Managing Relations Decision Case ID 202332619 Decision type Investigation Landlord Jigsaw Homes Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 17 Dec 2025 Partial Maladministration Places for People Group Limited (202340632) Case 202340632 · Managing Relations Decision Case ID 202340632 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Secure Tenancy … 17 Dec 2025 Partial Maladministration Sovereign Network Group (202442624) Case 202442624 · ASB/Abuse/Nuisance Decision Case ID 202442624 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 17 … 17 Dec 2025 Outside Jurisdiction Your Housing Group Limited (202408907) Case 202408907 · ASB/Abuse/Nuisance Decision Case ID 202408907 Decision type Jurisdiction Landlord Your Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 16 Dec 2025 No Maladministration Citizen Housing Group Limited (202503624) Case 202503624 · Health and Safety (inc. building safety) Decision Case ID 202503624 and 202538587 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured … 16 Dec 2025 Partial Maladministration Jigsaw Homes Group Limited (202508313) Case 202508313 · Managing Relations Decision Case ID 202508313 Decision type Investigation Landlord Jigsaw Homes Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 15 Dec 2025 No Maladministration Sovereign Network Group (202415333) Case 202415333 · Managing Relations Decision Case ID 202415333 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 15 … 12 Dec 2025 Partial Maladministration Citizen Housing Group Limited (202434808) Case 202434808 · Health and Safety (inc. building safety) Decision Case ID 202434808 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 12 Dec 2025 No Maladministration Home Group Limited (202436012) Case 202436012 · ASB/Abuse/Nuisance Decision Case ID 202436012 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 … 12 Dec 2025 Partial Maladministration One Housing Group Limited (202329336) Case 202329336 · Financial Decision Case ID 202329336 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 12 Dec 2025 Maladministration Places for People Group Limited (202440830) Case 202440830 · Managing Relations Decision Case ID 202440830 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy … 12 Dec 2025 Partial Maladministration Settle Group (202440780) Case 202440780 · Managing Relations Decision Case ID 202440780 Decision type Investigation Landlord Settle Group Landlord type Housing Association Occupancy Assured Tenancy Date 12 December … 11 Dec 2025 Severe Maladministration Citizen Housing Group Limited (202431874) Case 202431874 · Managing Relations Decision Case ID 202431874 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 11 Dec 2025 Partial Maladministration Home Group Limited (202504122) Case 202504122 · Managing Relations Decision Case ID 202504122 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 11 … 11 Dec 2025 Partial Maladministration Stonewater Limited (202415013) Case 202415013 · Estate Management Decision Case ID 202415013 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 11 December … 10 Dec 2025 No Maladministration Abri Group Limited (202435787) Case 202435787 · Managing Relations Decision Case ID 202435787 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 … 10 Dec 2025 Maladministration Citizen Housing Group Limited (202216028) Case 202216028 · ASB/Abuse/Nuisance Decision Case ID 202216028 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Leaseholder Date 10 … 10 Dec 2025 Maladministration Sovereign Network Group (202449924) Case 202449924 · Managing Relations Decision Case ID 202449924 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 10 … 9 Dec 2025 Mediation Sovereign Network Group (202505611) Case 202505611 · Responsive repairs/activity Decision Case ID 202505611 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 9 … 9 Dec 2025 Partial Maladministration The Riverside Group Limited (202404517) Case 202404517 · Old Complaints Handling categories Decision Case ID 202404517 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 9 Dec 2025 Maladministration The Riverside Group Limited (202416204) Case 202416204 · Moving/Buying/Selling Home Decision Case ID 202416204 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 9 Dec 2025 Partial Maladministration The Riverside Group Limited (202431077) Case 202431077 · Financial Decision Case ID 202431077 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 8 Dec 2025 Outside Jurisdiction A2Dominion Housing Group Limited (202400727) Case 202400727 · Financial Decision Case ID 202400727 Decision type Jurisdiction Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date … 8 Dec 2025 Partial Maladministration Sovereign Network Group (202421437) Case 202421437 · Managing Relations Decision Case ID 202421437 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 8 … 5 Dec 2025 Maladministration Citizen Housing Group Limited (202334141) Case 202334141 · Estate Management Decision Case ID 202334141 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 4 Dec 2025 Reasonable Redress Home Group Limited (202507784) Case 202507784 · Managing Relations Decision Case ID 202507784 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 4 … 3 Dec 2025 Maladministration A2Dominion Housing Group Limited (202334552) Case 202334552 · Managing Relations Decision Case ID 202334552 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date …