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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,249 of 16,595 decisions matching "group"

Decisions

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9 Feb 2026 Maladministration Paradigm Housing Group Limited (202336944) Case 202336944 · Managing Relations Decision Case ID 202336944 Decision type Investigation Landlord Paradigm Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 5 Feb 2026 Mediation Anchor Hanover Group (202329492) Case 202329492 · Estate Management Decision Case ID 202329492 Decision type Investigation Landlord Anchor Hanover Group Landlord type Housing Association Occupancy Assured Tenancy Date 5 … 5 Feb 2026 Partial Maladministration Home Group Limited (202504572) Case 202504572 · Managing Relations Decision Case ID 202504572 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 05 … 5 Feb 2026 Partial Maladministration Home Group Limited (202526750) Case 202526750 · Managing Relations Decision Case ID 202526750 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 5 … 5 Feb 2026 No Maladministration Your Housing Group Limited (202409677) Case 202409677 · Financial Decision Case ID 202409677 Decision type Investigation Landlord Your Housing Group Limited Landlord type Housing Association Occupancy Leaseholder Date 3 … 4 Feb 2026 No Maladministration Livv Housing Group (202440980) Case 202440980 · Managing Relations Decision Case ID 202440980 Decision type Investigation Landlord Livv Housing Group Landlord type Housing Association Occupancy Assured Tenancy Date 04 … 4 Feb 2026 Partial Maladministration Sovereign Network Group (202341831) Case 202341831 · Managing Relations Decision Case ID 202341831 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 4 … 3 Feb 2026 Maladministration A2Dominion Housing Group Limited (202421321) Case 202421321 · Financial Decision Case ID 202421321 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Leaseholder Date 3 … 3 Feb 2026 Maladministration The Riverside Group Limited (202419322) Case 202419322 · Managing Relations The Decision Case ID 202419322 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy … 2 Feb 2026 Mediation A2Dominion Housing Group Limited (202321044) Case 202321044 · ASB/Abuse/Nuisance Decision Case ID 202321044 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 30 Jan 2026 Partial Maladministration Abri Group Limited (202343084) Case 202343084 · Managing Relations Decision Case ID 202343084 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Leaseholder Date 30 January … 30 Jan 2026 No Maladministration Jigsaw Homes Group Limited (202441868) Case 202441868 · Managing Relations Decision Case ID 202441868 Decision type Investigation Landlord Jigsaw Homes Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 30 Jan 2026 Partial Maladministration Sovereign Network Group (202426955) Case 202426955 · Health and Safety (inc. building safety) Decision Case ID 202426955 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 30 … 30 Jan 2026 Maladministration Sovereign Network Group (202428087) Case 202428087 · Managing Relations Decision Case ID 202428087 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 30 … 30 Jan 2026 Partial Maladministration Sovereign Network Group (202519869) Case 202519869 · ASB/Abuse/Nuisance Decision Case ID 202519869 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 30 … 30 Jan 2026 Maladministration Sovereign Network Group (202520357) Case 202520357 · Managing Relations Decision Case ID 202520357 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 30 … 30 Jan 2026 No Maladministration The Pioneer Housing and Community Group Limited (202341087) Case 202341087 · Managing Relations Decision Case ID 202341087 Decision type Investigation Landlord The Pioneer Housing and Community Group Limited Landlord type Housing Association Occupancy … 30 Jan 2026 Partial Maladministration Your Housing Group Limited (202449495) Case 202449495 · ASB/Abuse/Nuisance Decision Case ID 202449495 Decision type Investigation Landlord Your Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 29 Jan 2026 No Maladministration Home Group Limited (202335192) Case 202335192 · Managing Relations Decision Case ID 202335192 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Leaseholder Date 29 January … 29 Jan 2026 Partial Maladministration Home Group Limited (202338178) Case 202338178 · Managing Relations Decision Case ID 202338178 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Leaseholder Date 29 January … 29 Jan 2026 Partial Maladministration Jigsaw Homes Group Limited (202229170) Case 202229170 · Managing Relations Decision Case ID 202229170 Decision type Investigation Landlord Jigsaw Homes Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 29 Jan 2026 Maladministration Orbit Group Limited (202516303) Case 202516303 · Managing Relations Decision Case ID 202516303 Decision type Investigation Landlord Orbit Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 … 29 Jan 2026 Maladministration Platform Housing Group Limited (202341540) Case 202341540 · Managing Relations Decision Case ID 202341540 Decision type Investigation Landlord Platform Housing Group Limited Landlord type Housing Association Occupancy Secure Tenancy Date … 28 Jan 2026 Maladministration Home Group Limited (202452515) Case 202452515 · Managing Relations Decision Case ID 202452515 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 14 … 28 Jan 2026 Partial Maladministration Mosscare St. Vincent’s Housing Group Limited (202419323) Case 202419323 · Financial Decision Case ID 202419323 Decision type Investigation Landlord Mosscare St. Vincent’s Housing Group Limited Landlord type Housing Association Occupancy Assured … 28 Jan 2026 Partial Maladministration One Housing Group Limited (202421385) Case 202421385 · Managing Relations The landlord’s stage 2 response was slightly delayed. However, the responses were thorough and there were no failures identified which … 28 Jan 2026 Partial Maladministration Places for People Group Limited (202431739) Case 202431739 · Financial Decision Case ID 202431739 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Shared Ownership … 28 Jan 2026 Maladministration Sovereign Network Group (202513424) Case 202513424 · Managing Relations Decision Case ID 202513424 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 28 … 28 Jan 2026 No Maladministration Thirteen Housing Group Limited (202440514) Case 202440514 · Old Complaints Handling categories Decision Case ID 202440514 Decision type Investigation Landlord Thirteen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 26 Jan 2026 Maladministration A2Dominion Housing Group Limited (202432226) Case 202432226 · Managing Relations Decision Case ID 202432226 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 26 Jan 2026 Partial Maladministration Platform Housing Group Limited (202418480) Case 202418480 · Health and Safety (inc. building safety) Decision Case ID 202418480 Decision type Investigation Landlord Platform Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 26 Jan 2026 Partial Maladministration Sovereign Network Group (202339192) Case 202339192 · Managing Relations Decision Case ID 202339192 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 26 … 26 Jan 2026 Partial Maladministration Sovereign Network Group (202443674) Case 202443674 · Managing Relations Decision Case ID 202443674 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 26 … 23 Jan 2026 Partial Maladministration A2Dominion Housing Group Limited (202439590) Case 202439590 · Financial Decision Case ID 202439590 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date … 23 Jan 2026 Maladministration Anchor Hanover Group (202438469) Case 202438469 · Managing Relations Decision Case ID 202438469 Decision type Investigation Landlord Anchor Hanover Group Landlord type Housing Association Occupancy Assured Tenancy Date 23 … 23 Jan 2026 Partial Maladministration Citizen Housing Group Limited (202522330) Case 202522330 · Health and Safety (inc. building safety) Decision Case ID 202522330 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 23 Jan 2026 Partial Maladministration Gentoo Group Limited (202515300) Case 202515300 · Managing Relations Decision Case ID 202515300 Decision type Investigation Landlord Gentoo Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 … 22 Jan 2026 Maladministration Citizen Housing Group Limited (202441660) Case 202441660 · Managing Relations Decision Case ID 202441660 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 22 Jan 2026 Maladministration Great Places Housing Group Limited (202431933) Case 202431933 · Managing Relations Decision Case ID 202431933 Decision type Investigation Landlord Great Places Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date … 21 Jan 2026 Maladministration The Riverside Group Limited (202400801) Case 202400801 · Estate Management Decision Case ID 202400801 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 20 Jan 2026 Maladministration Sovereign Network Group (202408285) Case 202408285 · Managing Relations Decision Case ID 202408285 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 20 … 20 Jan 2026 Maladministration Sovereign Network Group (202423694) Case 202423694 · Managing Relations Decision Case ID 202423694 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 20 … 16 Jan 2026 Partial Maladministration Prima Housing Group Limited (202510220) Case 202510220 · Managing Relations Decision Case ID 202510220 Decision type Investigation Landlord Prima Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 14 Jan 2026 Partial Maladministration Sovereign Network Group (202331542) Case 202331542 · Financial Decision Case ID 202331542 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Shared Ownership Date 14 … 14 Jan 2026 Partial Maladministration Sovereign Network Group (202342744) Case 202342744 · Financial Decision Case ID 202342744 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Leaseholder Date 14 January … 13 Jan 2026 Maladministration Places for People Group Limited (202420468) Case 202420468 · ASB/Abuse/Nuisance Decision Case ID 202420468 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy … 12 Jan 2026 Partial Maladministration East Midlands Housing Group Limited (202423780) Case 202423780 · Estate Management Decision Case ID 202423780 Decision type Investigation Landlord East Midlands Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy … 12 Jan 2026 Partial Maladministration Places for People Group Limited (202448943) Case 202448943 · Managing Relations Decision Case ID 202448943 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy … 12 Jan 2026 Maladministration Sovereign Network Group (202452934) Case 202452934 · Managing Relations Decision Case ID 202452934 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 12 … 8 Jan 2026 Reasonable Redress Your Housing Group Limited (202337131) Case 202337131 · Responsive repairs/activity Decision Case ID 202337131 Decision type Investigation Landlord Your Housing Group Limited Landlord type Housing Association Occupancy Leaseholder Date 12 …