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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,354 of 16,595 decisions matching "property"

Decisions

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7 Oct 2021 Maladministration Lambeth Council (201907737) Case 201907737 · Local Authority / ALMO or TMO The resident complains about the landlord’s response to reports of cracks and structural issues at the property, and its handling … 6 Oct 2021 Partial Maladministration Southern Housing Group Limited (202008692) Case 202008692 · Managing Relations The complaint is about: The landlord’s handling of the resident’s Right-to-Buy application for his property. The landlord’s handling of the … 5 Oct 2021 Maladministration Hyde Housing Association Limited (202012954) Case 202012954 · Managing Relations The resident complains about the landlord’s handling of cracks and structural issues at the property, and its response to her … 5 Oct 2021 No Maladministration Midland Heart Limited (202100495) Case 202100495 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s report of his electrical storage heater causing high heating costs … 5 Oct 2021 Partial Maladministration Wolverhampton City Council (202102875) Case 202102875 · Managing Relations The complaint is about: The landlord’s response to the resident’s request for re-plastering walls in the property. The landlord’s handling … 4 Oct 2021 Partial Maladministration London & Quadrant Housing Trust (202103839) Case 202103839 · Managing Relations The complaint concerns how the landlord dealt with: The resident’s reports of a water leak into her bathroom. Reports of … 30 Sep 2021 No Maladministration Birmingham City Council (202009772) Case 202009772 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident's request for a reduction in rent due to the removal … 30 Sep 2021 Partial Maladministration CityWest Homes (201806551) Case 201806551 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of: Anti-social behaviour (ASB) at the property. Staff conduct. … 30 Sep 2021 Reasonable Redress London & Quadrant Housing Trust (202007697) Case 202007697 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of: Damp at the property and subsequent repairs. The … 30 Sep 2021 Partial Maladministration Nottingham Community Housing Association Limited (202005518) Case 202005518 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of: An operative attending the resident’s property without authorisation. … 30 Sep 2021 No Maladministration Notting Hill Home Ownership Limited (201907483) Case 201907483 · Estate Management The complaint concerns the landlord’s response to: The residents’ request for an independent surveyor assessment. The residents’ reports of defects … 30 Sep 2021 Maladministration Plus Dane Housing Limited (202102052) Case 202102052 · Old Property Condition migrated-2025 The resident complained about the landlord’s response to reports about the condition of the property including: Boiler. Windows. Kitchen. External … 30 Sep 2021 No Maladministration Rochdale Boroughwide Housing Limited (202108118) Case 202108118 · Moving/Buying/Selling Home The complaint is about: The landlord’s handling of the resident’s application for a mutual exchange. The landlord’s decision to not … 30 Sep 2021 Maladministration Stockport Homes Limited (202000437) Case 202000437 · Managing Relations The resident complains about: The landlord’s response to his report of repairs needed at the property which he considers should … 30 Sep 2021 No Maladministration Walsall Housing Group Limited (202009396) Case 202009396 · Managing Relations The complaint is about the landlord’s handling of the resident’s request for rehousing, property adaptations and support for medical needs. … 29 Sep 2021 Partial Maladministration Arun District Council (202012616) Case 202012616 · Managing Relations The complaint is about: The landlord's response to a report of flooding in the property following a burst bathroom pipe … 29 Sep 2021 Outside Jurisdiction Birmingham City Council (202109800) Case 202109800 · Local Authority / ALMO or TMO The resident complained about the information the landlord provided about the property, following their right to buy application. 29 Sep 2021 No Maladministration Hightown Housing Association Limited (201915457) Case 201915457 · Old Property Condition migrated-2025 The resident has complained about the landlord’s handling of requests that it carry out work to remedy various faults found … 29 Sep 2021 Maladministration Sovereign Living Limited (202008903) Case 202008903 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of boiler repairs at the property. 28 Sep 2021 Partial Maladministration LiveWest Homes Limited (202001044) Case 202001044 · Health and Safety (inc. building safety) This complaint is about the landlord’s handling of: the resident’s reports of damp in the property; concerns raised by the … 28 Sep 2021 Severe Maladministration One Manchester Limited (201913776) Case 201913776 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of repair issues at his property including a leak, … 28 Sep 2021 Maladministration The Guinness Partnership Limited (202006419) Case 202006419 · Estate Management The complaint is about the landlord’s response to a dispute over the maintenance of the garden area in the front … 28 Sep 2021 No Maladministration Wiltshire Council (202105591) Case 202105591 · Local Authority / ALMO or TMO The complaint is about the landlord’s: handling of the leaseholder’s reports of a leak into the ceiling of her storage … 27 Sep 2021 Outside Jurisdiction Anchor Hanover Group (202014722) Case 202014722 · Financial The complaint is about the landlords handling of the residents reports of: The level of service charge at the property. … 27 Sep 2021 No Maladministration Birmingham City Council (202005140) Case 202005140 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of: Anti-social behaviour (ASB) at the property. The landlord’s … 27 Sep 2021 Maladministration Haringey Council (202007715) Case 202007715 · Local Authority / ALMO or TMO This complaint is about the landlord’s handling of: kitchen upgrade works to the resident’s property; the resident’s reports of repairs … 27 Sep 2021 Partial Maladministration Harrow Council (202014348) Case 202014348 · Local Authority / ALMO or TMO The complaint is about the landlord’s: response to the resident’s reports of a leak at his property; complaints handling. 27 Sep 2021 Reasonable Redress Sanctuary Housing Association (202109211) Case 202109211 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould at the property and associated … 27 Sep 2021 Maladministration Trafford Housing Trust Limited (202015189) Case 202015189 · Estate Management The complaint is about the landlord’s handling of tree maintenance next to the resident’s property. 27 Sep 2021 No Maladministration Waltham Forest Council (202101903) Case 202101903 · Managing Relations The complaint is about: The landlord’s response to the resident’s report of a water leak into his property. The landlord’s … 23 Sep 2021 Maladministration Leeds City Council (201914467) Case 201914467 · Managing Relations The resident complained about the landlord’s response to her complaint about the condition of the property when first let and … 22 Sep 2021 Maladministration Lambeth Council (201914310) Case 201914310 · Local Authority / ALMO or TMO This complaint is about the landlord’s handling of: the resident’s reports of damp at her property and the related follow-on … 22 Sep 2021 Partial Maladministration London & Quadrant Housing Trust (202015079) Case 202015079 · Managing Relations The complaint is about: The condition of the property when the resident moved in there. The landlord’s handling of the … 22 Sep 2021 Outside Jurisdiction Notting Hill Genesis (202013079) Case 202013079 · Occupancy Rights The complaint concerns the landlord’s refusal to grant permission for the property to be converted. 22 Sep 2021 Partial Maladministration Orbit Housing Association Limited (202100415) Case 202100415 · Health and Safety (inc. building safety) The complaint refers to the landlord’s handling of the resident’s: concerns regarding the smoke detector system in his property. concerns … 21 Sep 2021 Reasonable Redress Metropolitan Housing Trust Limited (202012142) Case 202012142 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of a leak and resulting mould in the bathroom … 21 Sep 2021 Partial Maladministration Sandwell Metropolitan Borough Council (202107582) Case 202107582 · Local Authority / ALMO or TMO The complaint refers to the landlord’s handling of: communal cleaning at the resident’s property. the resident’s Subject Access Requests. The … 20 Sep 2021 No Maladministration Beyond Housing Limited (202009831) Case 202009831 · Financial The complaint refers to: The landlord’s handling of the letting of the property to the resident in October 2019. The … 20 Sep 2021 No Maladministration Wandsworth Council (202013932) Case 202013932 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s concerns about the installation of a children’s play area outside … 17 Sep 2021 Maladministration Home Group Limited (202016837) Case 202016837 · Managing Relations The complaint is about the landlord’s response to the resident’s reports about the external doors to the property. The landlord’s … 17 Sep 2021 No Maladministration Six Town Housing Limited (202104733) Case 202104733 · Financial The complaint is about: The level of rent charged by the landlord to the resident based on the number of … 16 Sep 2021 Maladministration Islington Council (202015622) Case 202015622 · Local Authority / ALMO or TMO The resident complains about the landlord’s handling of her reports of damp and leaks at her property, and its response … 16 Sep 2021 Partial Maladministration Thames Valley Housing Association Limited (202013361) Case 202013361 · Managing Relations The complaint is about the landlord’s: Handling of the residents’ reports of a leak at the property. Complaint handling. 16 Sep 2021 Outside Jurisdiction The Guinness Partnership Limited (202104385) Case 202104385 · Managing Relations The resident complained about landlord’s management of a deceased neighbour’s property. 15 Sep 2021 No Maladministration Fareham Borough Council (202016061) Case 202016061 · Local Authority / ALMO or TMO This complaint is about the landlord’s handling of the resident’s reports of overgrown hedges from a neighbouring property. 13 Sep 2021 Reasonable Redress London & Quadrant Housing Trust (202103724) Case 202103724 · Moving/Buying/Selling Home The complaint is about the time taken for the landlord to inform the resident that a potential buyer had pulled … 13 Sep 2021 Partial Maladministration Newlon Housing Trust (202100887) Case 202100887 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Response to the resident’s request for an EWS1 form and works start dates. Response … 13 Sep 2021 Reasonable Redress Westminster City Council (201810206) Case 201810206 · Managing Relations The complaint was about the landlord's handling of the resident's: Reports of leaks in the property. Reports about a blocked … 9 Sep 2021 Mediation Clarion Housing Association Limited (202101071) Case 202101071 · Old Property Condition migrated-2025 The complaint is about the landlord’s decision not to repair or replace a front fence at the resident’s property. 9 Sep 2021 Outside Jurisdiction LiveWest Homes Limited (202016064) Case 202016064 · Occupancy Rights The complaint concerns the resident’s request for the landlord to change the classification of the property from a three bedroom …