Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
Clear all
Search: "property" ×

Showing 5,354 of 16,595 decisions matching "property"

Decisions

Most recent first
26 Nov 2021 Partial Maladministration Metropolitan Housing Trust Limited (202010483) Case 202010483 · Estate Management The complaint is about the landlord’s: Response to the resident’s concerns about the removal of the communal fire alarm at … 26 Nov 2021 No Maladministration The Riverside Group Limited (202102149) Case 202102149 · Managing Relations The complaint is about: The comments made by the landlord’s staff, about the resident, to the occupiers of the property … 25 Nov 2021 Partial Maladministration Brent Council (202000712) Case 202000712 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: Repairs within the resident’s property and within her block prior to July … 25 Nov 2021 Partial Maladministration Derwent Housing Association Limited (202010657) Case 202010657 · ASB/Abuse/Nuisance This complaint is about how the landlord handled: The resident’s report of fly-tipping outside her property following a mutual exchange. … 25 Nov 2021 No Maladministration Home Group Limited (202015585) Case 202015585 · Managing Relations The resident complains about: the landlord refusing her father access into her property during the covid pandemic. the landlord’s failure … 25 Nov 2021 Maladministration Leicester City Council (201909564) Case 201909564 · Local Authority / ALMO or TMO The resident complains about the landlord’s handling of a number of repairs at the property. 25 Nov 2021 Reasonable Redress Notting Hill Genesis (202014860) Case 202014860 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of the resident’s request for his carpet to be replaced following leaks into … 24 Nov 2021 Partial Maladministration Habinteg Housing Association Limited (202016907) Case 202016907 · Health and Safety (inc. building safety) The complaint is regarding: The tone of the landlord’s communication. How the landlord sought to arrange an electrical test at … 24 Nov 2021 Maladministration Lambeth Council (202006404) Case 202006404 · Information and data management The resident complains about: The landlord's handling of the kitchen renewal work at the property, and; its response to her … 24 Nov 2021 Maladministration Lambeth Council (202007286) Case 202007286 · Information and data management The resident complains about the landlord’s: Response to her reports of repairs at the property. Response to her reports of … 24 Nov 2021 Maladministration Lambeth Council (202104783) Case 202104783 · Local Authority / ALMO or TMO The leaseholder complains about the landlord’s handling of his application for consent to carry out alterations to the property. 24 Nov 2021 Maladministration Newlon Housing Trust (202000770) Case 202000770 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of noise disturbance from the property above. The landlord’s … 24 Nov 2021 Partial Maladministration Onward Homes Limited (201909166) Case 201909166 · Managing Relations The complaint refers to: The landlord’s handling of the resident’s reports of a lack of hot water in his property … 23 Nov 2021 Reasonable Redress Metropolitan Thames Valley Housing (202106386) Case 202106386 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled: the resident’s reports of damp and mould at the property from October 2020. … 23 Nov 2021 Maladministration Onward Homes Limited (202100742) Case 202100742 · Managing Relations The resident’s complaint is about: How the landlord handled repairs to the windows in a leasehold property from 2020 onwards. … 23 Nov 2021 Reasonable Redress Optivo (202016662) Case 202016662 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of the resident’s reports of a leak into his property. 23 Nov 2021 Maladministration Paragon Asra Housing Limited (202002651) Case 202002651 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of: excessive noise coming from his neighbour’s property; excessive … 23 Nov 2021 Partial Maladministration Trident Housing Association Limited (202109500) Case 202109500 · Financial The complaint is about: The landlord’s handling of toilet repairs at the property. The landlord’s communication regarding rent payments. The … 22 Nov 2021 Partial Maladministration Gentoo Group Limited (202013767) Case 202013767 · Managing Relations The complaint is about: The landlord’s response to the resident’s concerns about a repairs visit to his property on 24 … 22 Nov 2021 Partial Maladministration Hammersmith and Fulham Council (202010889) Case 202010889 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of damage to her property caused by a defective … 20 Nov 2021 Outside Jurisdiction Anchor Hanover Group (202105451) Case 202105451 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns regarding: The quality of garden maintenance carried out at … 20 Nov 2021 Partial Maladministration London & Quadrant Housing Trust (202015723) Case 202015723 · Managing Relations The complaint is about the landlord’s response to the resident’s: report of a water leak into her property. associated complaint. 19 Nov 2021 Partial Maladministration A2Dominion Housing Group Limited (202002279) Case 202002279 · Estate Management The complaint is about the landlord’s response to the resident’s reports of: The quality of cleaning to the windows at … 19 Nov 2021 No Maladministration Cheshire Peaks & Plains Housing Trust (202015579) Case 202015579 · Old Property Condition migrated-2025 The complaint concerns the landlord’s handling of: the resident’s reports concerning multiple outstanding repair issues at the property prior to … 19 Nov 2021 Maladministration London & Quadrant Housing Trust (202005639) Case 202005639 · Moving/Buying/Selling Home This complaint is about the landlord’s decision to withdraw its discretionary offer to the resident of a management transfer to … 19 Nov 2021 No Maladministration Notting Hill Genesis (201811579) Case 201811579 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of: Excessive heat in the property. Anti-social behaviour (ASB) … 19 Nov 2021 No Maladministration Orbit Group Limited (202009649) Case 202009649 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s management move. Response to the resident’s concerns about the cost … 19 Nov 2021 No Maladministration Wigan Metropolitan Borough Council (202103100) Case 202103100 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s concerns about the heating system in the property. 18 Nov 2021 Partial Maladministration London & Quadrant Housing Trust (202100123) Case 202100123 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports of a leak at his property and the amount … 18 Nov 2021 Maladministration Newlon Housing Trust (202016860) Case 202016860 · Managing Relations The resident complains about: The landlord’s handling of repair works to the property, standard of the service provided in relation … 18 Nov 2021 No Maladministration Orbit Group Limited (202013201) Case 202013201 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the installation of a trellis on a neighbouring property. 17 Nov 2021 Partial Maladministration Broxtowe Borough Council (202105375) Case 202105375 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of a range of different repairs, including leaks, damp … 17 Nov 2021 Maladministration Sanctuary Housing Association (202012638) Case 202012638 · Managing Relations The complaint is about the landlord’s handling of the resident's reports of defects at his new build property. The Ombudsman … 17 Nov 2021 Maladministration Southern Housing Group Limited (202106187) Case 202106187 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to repairs in the resident’s property, in particular who is responsible for progressing … 17 Nov 2021 Outside Jurisdiction Southwark Council (202003038) Case 202003038 · Local Authority / ALMO or TMO The resident complains about: damage to the property caused by work in 2017. the landlord’s movement of funds on his … 17 Nov 2021 Maladministration The Guinness Partnership Limited (202108476) Case 202108476 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled the resident’s requests for the windows in the property to be replaced. 16 Nov 2021 No Maladministration Clarion Housing Association Limited (202017448) Case 202017448 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports that the property is too cold – due to … 16 Nov 2021 No Maladministration London & Quadrant Housing Trust (202003307) Case 202003307 · Occupancy Rights The complaint is about the landlord’s response to the resident’s: request to succeed her late father’s tenancy. concerns about the … 15 Nov 2021 Partial Maladministration Clarion Housing Association Limited (202015970) Case 202015970 · Financial The complaint is about the landlord’s: Response to the resident’s reports of damage to the property’s front door. Delay in … 15 Nov 2021 Outside Jurisdiction Irwell Valley Housing Association Limited (202111977) Case 202111977 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the sale of the resident’s shared ownership property. 15 Nov 2021 Outside Jurisdiction North Kesteven District Council (202109476) Case 202109476 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of drainage issues at their property. 15 Nov 2021 Partial Maladministration Optivo (202010395) Case 202010395 · ASB/Abuse/Nuisance The complaint is about the landlord’s: response to the resident’s reports of antisocial behaviour (ASB) from her neighbour; response to … 12 Nov 2021 Reasonable Redress Clarion Housing Association Limited (202001355) Case 202001355 · Financial The complaint is about the landlord’s: Response to the resident’s reports of a leak at a neighbouring property and the … 12 Nov 2021 Outside Jurisdiction Hammersmith and Fulham Council (202107874) Case 202107874 · Local Authority / ALMO or TMO The complaint concerns the landlord’s handling of antisocial behaviour – specifically that the resident has been denied access to the … 11 Nov 2021 Partial Maladministration Optivo (202008811) Case 202008811 · Managing Relations This complaint is about the landlord’s handling of: the resident’s request for adaptations to the property; the resident’s request for … 11 Nov 2021 No Maladministration Salix Homes Limited (202016108) Case 202016108 · Occupancy Rights This complaint is about the landlord's refusal of the resident’s request to either succeed to, or transfer into, her late … 11 Nov 2021 Maladministration Westminster City Council (202108189) Case 202108189 · Managing Relations The complaint concerns the landlord’s handling of: Repairs, following the resident’s report of a water leak from the property above. … 10 Nov 2021 No Maladministration Paradigm Housing Group Limited (202105824) Case 202105824 · Old Property Condition migrated-2025 The complaint concerns: The condition of the property at the start of the resident’s tenancy. How the landlord handled the … 9 Nov 2021 Maladministration Leeds City Council (202007388) Case 202007388 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for repairs at the property. 8 Nov 2021 No Maladministration Clarion Housing Association Limited (202108504) Case 202108504 · Managing Relations The complaint is about the landlord's response to the resident’s concerns regarding the condition of the property’s back door and …