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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,354 of 16,595 decisions matching "property"

Decisions

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9 Sep 2021 No Maladministration Slough Borough Council (202006996) Case 202006996 · Local Authority / ALMO or TMO The complaint is about: The level of compensation offered by the landlord in relation to its handling of roof repairs … 7 Sep 2021 Partial Maladministration Aster Group Limited (202012522) Case 202012522 · Managing Relations The complaint is about: The landlord’s handling of the emergency assistance pull-cord service in the resident’s property. The landlord’s handling … 7 Sep 2021 No Maladministration Home Group Limited (202006473) Case 202006473 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s: reports about maintenance issues at her property, including: mould; electrical … 7 Sep 2021 Outside Jurisdiction Network Homes Limited (201915458) Case 201915458 · Estate Management The complaint concerns a dispute about whether the resident has sole use of the garden at the property. 7 Sep 2021 Outside Jurisdiction Paragon Asra Housing Limited (202006279) Case 202006279 · Moving/Buying/Selling Home The complaint is about the liability for fees arising during the sale of a property. 7 Sep 2021 No Maladministration Thirteen Housing Group Limited (202004485) Case 202004485 · Financial The complaint is regarding: The landlord’s handling of the resident’s reports of a leak in his property. The landlord’s response … 6 Sep 2021 Maladministration Camden Council (202011960) Case 202011960 · Local Authority / ALMO or TMO This complaint is about the landlord’s response to the resident’s concerns about: Delays to damp works to the lower ground … 6 Sep 2021 Maladministration Settle Group (202101656) Case 202101656 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of reports of damp and mould at the property. 3 Sep 2021 Reasonable Redress Citizen Housing (202005284) Case 202005284 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of the resident's reports of various repairs at the property, including to the … 3 Sep 2021 Reasonable Redress Clarion Housing Association Limited (202010222) Case 202010222 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports concerning damp and mould at the property. complaints handling. 2 Sep 2021 No Maladministration Clarion Housing Association Limited (202016831) Case 202016831 · Managing Relations The complaint is about: The landlord’s response to the resident’s request for it to replaster her property. The landlord’s handling … 2 Sep 2021 Mediation Habinteg Housing Association Limited (202002420) Case 202002420 · Old Property Condition migrated-2025 The complaint is about the level of compensation the resident was offered following delays installing a toilet at the property. 2 Sep 2021 Partial Maladministration London Borough of Hillingdon (202103112) Case 202103112 · Local Authority / ALMO or TMO The complaint refers to: The landlord’s handling of adaptations needed within the resident’s property. The resident’s concerns about the recommendations … 2 Sep 2021 No Maladministration Wandsworth Council (201900330) Case 201900330 · Local Authority / ALMO or TMO The complaint is about: The landlord’s response to the resident’s reports of damp and mould in her property. The landlord’s … 1 Sep 2021 No Maladministration Leeds City Council (202105984) Case 202105984 · Managing Relations The complaints are about: the landlord’s response to the resident’s report of an incident involving an operative working at a … 1 Sep 2021 No Maladministration London & Quadrant Housing Trust (202012367) Case 202012367 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s concerns over fire safety in her property. Response to the … 1 Sep 2021 Maladministration Metropolitan Housing Trust Limited (202011840) Case 202011840 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of: A leak at the property and subsequent repairs … 31 Aug 2021 Maladministration Brent Council (202013798) Case 202013798 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports about cracking in the walls at her property. 31 Aug 2021 Outside Jurisdiction Cobalt Housing Limited (202006302) Case 202006302 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of: issues with the drains at her property; issues … 31 Aug 2021 No Maladministration Kingston upon Hull City Council (202011898) Case 202011898 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident's reports about: the condition of the property at the start … 31 Aug 2021 Partial Maladministration Leicester City Council (202001448) Case 202001448 · Local Authority / ALMO or TMO The complaint is regarding: The landlord’s handling of repairs to the resident’s roof and ceiling. The landlord’s response to concerns … 31 Aug 2021 Reasonable Redress Peabody Trust (202015071) Case 202015071 · Old Property Condition migrated-2025 The complaint concerns the landlord’s handling of repairs to the resident’s property following his reports of sewage leaks and the … 27 Aug 2021 Partial Maladministration Mid Suffolk District Council (201911656) Case 201911656 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of repairs carried out at the resident’s new property. The landlord’s handling of … 27 Aug 2021 No Maladministration Optivo (202010971) Case 202010971 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of issues with noise transference at the property. Response … 27 Aug 2021 Reasonable Redress Peabody Trust 2018 (202006390) Case 202006390 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of various repairs required to her property. The complaint … 27 Aug 2021 No Maladministration Rotherham Metropolitan Borough Council (202008393) Case 202008393 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Structural issues within the property. Drainage issues on the property. Repairs to … 26 Aug 2021 Reasonable Redress Metropolitan Housing Trust Limited (202014439) Case 202014439 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of leaks in the heating system in his property. … 26 Aug 2021 Partial Maladministration Onward Homes Limited (202010926) Case 202010926 · Old Property Condition migrated-2025 The resident complains about: How the landlord handled repairs needed at the property, primarily to address damp and mould, from … 26 Aug 2021 Partial Maladministration Onward Homes Limited (202013067) Case 202013067 · Managing Relations The complaint concerns: How the landlord handled the resident’s reports of repairs to the property. The quality of the completed … 26 Aug 2021 Reasonable Redress Sanctuary Housing Association (202015763) Case 202015763 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of repairs to adaptations at the resident’s property. 26 Aug 2021 Partial Maladministration Selby District Council (202100356) Case 202100356 · ASB/Abuse/Nuisance The complaint refers to: The landlord’s response to the resident’s reports of antisocial behaviour (ASB) and noise nuisance from his … 25 Aug 2021 Partial Maladministration Midland Heart Limited (202012874) Case 202012874 · Financial The complaint is about: The landlord charging the resident rent for a property he is not living in. The landlord’s … 25 Aug 2021 No Maladministration Sovereign Housing Association Limited (202007515) Case 202007515 · Information and data management The complaint is about the landlord’s: Handling of the resident’s request for the data it held about him. Response to … 25 Aug 2021 Partial Maladministration Vivid Housing Limited (202005530) Case 202005530 · Estate Management The complaint is about the landlord's: response to the resident’s reports of defects at the property, response to the resident’s … 24 Aug 2021 No Maladministration Croydon Council (202012506) Case 202012506 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of: Anti-social behaviour (ASB) at the property. The condition … 23 Aug 2021 Reasonable Redress Cottsway Housing Association Limited (202002051) Case 202002051 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of the resident’s reports of mould growth in his property. 23 Aug 2021 Maladministration Hyde Housing Association Limited (202100704) Case 202100704 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s concerns over the heating system in his property. 23 Aug 2021 Partial Maladministration Onward Homes Limited (202009646) Case 202009646 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Response to the resident’s concerns that it had failed to complete recommendations following fire … 20 Aug 2021 Partial Maladministration Abri Group Limited (202102258) Case 202102258 · Managing Relations The complaint concerns: The landlord’s banding and priority allocation in respect of the resident’s housing need and request for a … 20 Aug 2021 Partial Maladministration Hyde Housing Association Limited (202009776) Case 202009776 · Financial The complaint is about: The landlord’s handling of cladding remediation works including how long the works have taken to complete, … 20 Aug 2021 Maladministration London & Quadrant Housing Trust (202007527) Case 202007527 · Managing Relations The complaint is about: the landlord's response to the resident’s reports of cracks and subsidence at the property and the … 20 Aug 2021 No Maladministration Notting Hill Genesis (201905832) Case 201905832 · Managing Relations The complaint is about the landlord’s: response to the resident’s request that it assign full ownership of the property to … 19 Aug 2021 Maladministration Brent Council (201811888) Case 201811888 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports and complaints about costs and charges she incurred from … 19 Aug 2021 Partial Maladministration Cambridge City Council (202010811) Case 202010811 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: repairs at the resident’s property. the resident’s request for an adaptation to … 19 Aug 2021 Maladministration Lambeth Council (202104328) Case 202104328 · Local Authority / ALMO or TMO The complaint is about: The landlord’s communication to the resident about the annual gas safety check at her property. The … 18 Aug 2021 Maladministration Christian Action (Enfield) Housing Association Limited (202103069) Case 202103069 · Estate Management The complaint refers to: The landlord’s handling of repairs needed to the guttering outside the resident’s property and internal works … 17 Aug 2021 Partial Maladministration Paragon Asra Housing Limited (202008126) Case 202008126 · Managing Relations The complaint was about: The landlord’s response to the resident’s report of a leak into her property. The landlord’s complaint … 17 Aug 2021 Partial Maladministration Peabody Trust (201905045) Case 201905045 · Estate Management This complaint is about the landlord’s response to: The resident’s reports of leaks from the roof of his property. The … 17 Aug 2021 No Maladministration Selby District Council (202002870) Case 202002870 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s concerns about a lack of lintels at the property, and … 16 Aug 2021 No Maladministration Newlon Housing Trust (202009177) Case 202009177 · Moving/Buying/Selling Home The complaint is about the landlord’s decision to decant (move) the resident from her current property to an alternative property …