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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,069 of 16,595 decisions matching "assured"

Decisions

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22 Dec 2025 No Maladministration Platform Housing Group Limited (202439162) Case 202439162 · Managing Relations Decision Case ID 202439162 Decision type Investigation Landlord Platform Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 22 Dec 2025 Maladministration Stonewater Limited (202321946) Case 202321946 · Responsive repairs/activity Decision Case ID 202321946 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 22 December … 22 Dec 2025 Partial Maladministration Wythenshawe Community Housing Group Limited (202413576) Case 202413576 · Managing Relations Decision Case ID 202413576 Decision type Investigation Landlord Wythenshawe Community Housing Group Limited Landlord type Housing Association Occupancy Assured tenancy … 19 Dec 2025 Partial Maladministration Citizen Housing Group Limited (202501755) Case 202501755 · ASB/Abuse/Nuisance Decision Case ID 202501755 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 19 Dec 2025 Maladministration Clarion Housing Association Limited (202425587) Case 202425587 · Managing Relations Decision Case ID 202425587 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 19 Dec 2025 Partial Maladministration Connexus Homes Limited (202428799) Case 202428799 · Managing Relations Decision Case ID 202428799 Decision type Investigation Landlord Connexus Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 … 19 Dec 2025 Partial Maladministration GreenSquareAccord Limited (202436007) Case 202436007 · Managing Relations Decision Case ID 202436007 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 19 … 19 Dec 2025 Maladministration Haringey London Borough Council (202440244) Case 202440244 · Local Authority / ALMO or TMO Decision Case ID 202440244 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO … 19 Dec 2025 Reasonable Redress Home Group Limited (202450203) Case 202450203 · Managing Relations Decision Case ID 202450203 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 … 19 Dec 2025 Maladministration Home Group Limited (202505885) Case 202505885 · Health and Safety (inc. building safety) Decision Case ID 202505885 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 … 19 Dec 2025 No Maladministration LiveWest Homes Limited (202453254) Case 202453254 · ASB/Abuse/Nuisance Decision Case ID 202453254 Decision type Investigation Landlord LiveWest Homes Limited Landlord type Housing Association Occupancy Assured Periodic Tenancy Date … 19 Dec 2025 Maladministration London & Quadrant Housing Trust (202446230) Case 202446230 · Managing Relations Decision Case ID 202446230 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 19 Dec 2025 Maladministration London & Quadrant Housing Trust (202509263) Case 202509263 · Managing Relations Decision Case ID 202509263 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 19 Dec 2025 Maladministration London & Quadrant Housing Trust (202511036) Case 202511036 · Managing Relations Decision Case ID 202511036 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 19 Dec 2025 Partial Maladministration Magna Housing Limited (202400091) Case 202400091 · Financial Decision Case ID 202400091 Decision type Investigation Landlord Magna Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 … 19 Dec 2025 Reasonable Redress Metropolitan Thames Valley Housing (MTV) (202415087) Case 202415087 · Managing Relations Decision Case ID 202415087 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy … 19 Dec 2025 Partial Maladministration Moat Homes Limited (202516544) Case 202516544 · ASB/Abuse/Nuisance Decision Case ID 202516544 Decision type Investigation Landlord Moat Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 … 19 Dec 2025 Maladministration Muir Group Housing Association Limited (202318586) Case 202318586 · Managing Relations Decision Case ID 202318586 Decision type Investigation Landlord Muir Group Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold … 19 Dec 2025 Reasonable Redress Notting Hill Genesis (202414212) Case 202414212 · Managing Relations Decision Case ID 202414212 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 19 … 19 Dec 2025 Partial Maladministration Notting Hill Genesis (202510180) Case 202510180 · Managing Relations Decision Case ID 202510180 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 19 … 19 Dec 2025 Maladministration One Housing Group Limited (202400318) Case 202400318 · Managing Relations Decision Case ID 202400318 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 19 Dec 2025 No Maladministration Origin Housing Limited (202510587) Case 202510587 · Managing Relations Decision Case ID 202510587 Decision type Investigation Landlord Origin Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 … 19 Dec 2025 Partial Maladministration Paragon Asra Housing Limited (202347877) Case 202347877 · Managing Relations Decision Case ID 202347877 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 19 Dec 2025 Reasonable Redress Poplar Housing And Regeneration Community Association Limited (202515615) Case 202515615 · Managing Relations Decision Case ID 202515615 Decision type Investigation Landlord Poplar Housing And Regeneration Community Association Limited Landlord type Housing Association Occupancy … 19 Dec 2025 Partial Maladministration Rochdale Boroughwide Housing Limited (202338295) Case 202338295 · Managing Relations Decision Case ID 202338295 Decision type Investigation Landlord Rochdale Boroughwide Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 19 Dec 2025 No Maladministration Southern Housing (202510450) Case 202510450 · ASB/Abuse/Nuisance Decision Case ID 202510450 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 19 December … 19 Dec 2025 Reasonable Redress Southern Housing (202513410) Case 202513410 · Financial Decision Case ID 202513410 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 19 December … 19 Dec 2025 Partial Maladministration Stonewater Limited (202410814) Case 202410814 · Managing Relations Decision Case ID 202410814 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 December … 19 Dec 2025 Reasonable Redress The Guinness Partnership Limited (202408843) Case 202408843 · Managing Relations Decision Case ID 202408843 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 18 Dec 2025 Partial Maladministration Amplius Living (202413428) Case 202413428 · Financial Decision Case ID 202413428 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 18 December … 18 Dec 2025 Partial Maladministration Amplius Living (202435047) Case 202435047 · Managing Relations Decision Case ID 202435047 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 18 December … 18 Dec 2025 Partial Maladministration Anchor Hanover Group (202328326) Case 202328326 · Financial Decision Case ID 202328326 Decision type Investigation Landlord Anchor Hanover Group Landlord type Housing Association Occupancy Assured Tenancy Date 18 … 18 Dec 2025 No Maladministration Clarion Housing Association Limited (202323260) Case 202323260 · Estate Management Decision Case ID 202323260 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 18 Dec 2025 Partial Maladministration Clarion Housing Association Limited (202424542) Case 202424542 · Managing Relations Decision Case ID 202424542 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 18 Dec 2025 Partial Maladministration First Choice Homes Oldham Limited (202514515) Case 202514515 · Health and Safety (inc. building safety) Decision Case ID 202514515 Decision type Investigation Landlord First Choice Homes Oldham Limited Landlord type Housing Association Occupancy Assured Shorthold … 18 Dec 2025 Partial Maladministration Hyde Housing Association Limited (202407518) Case 202407518 · Enquiry stage Decision Case ID 202407518 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 18 Dec 2025 Maladministration Midland Heart Limited (202338232) Case 202338232 · Managing Relations Decision Case ID 202338232 Decision type Investigation Landlord Midland Heart Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 … 18 Dec 2025 Partial Maladministration Orbit Housing Association Limited (202423319) Case 202423319 · Estate Management Decision Case ID 202423319 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 18 Dec 2025 Maladministration Peabody Trust (202437141) Case 202437141 · Managing Relations Decision Case ID 202437141 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 18 December … 18 Dec 2025 Partial Maladministration Plus Dane Housing Limited (202505207) Case 202505207 · ASB/Abuse/Nuisance Decision Case ID 202505207 Decision type Investigation Landlord Plus Dane Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 18 Dec 2025 Partial Maladministration Southern Housing (202445176) Case 202445176 · Managing Relations Decision Case ID 202445176 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 18 December … 18 Dec 2025 Partial Maladministration Southern Housing (202509617) Case 202509617 · ASB/Abuse/Nuisance Decision Case ID 202509617 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 18 December … 18 Dec 2025 Partial Maladministration The Guinness Partnership Limited (202510295) Case 202510295 · Managing Relations Decision Case ID 202510295 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Periodic Tenancy … 18 Dec 2025 Maladministration The Riverside Group Limited (202344594) Case 202344594 · Managing Relations Decision Case ID 202344594 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 18 Dec 2025 Severe Maladministration Thirteen Housing Group Limited (202411250) Case 202411250 · Managing Relations Decision Case ID 202411250 Decision type Investigation Landlord Thirteen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 18 Dec 2025 Partial Maladministration Two Rivers Housing (202438048) Case 202438048 · Estate Management Decision Case ID 202438048 Decision type Investigation Landlord Two Rivers Housing Landlord type Housing Association Occupancy Assured Tenancy Date 18 … 18 Dec 2025 Maladministration Your Housing Group Limited (202342002) Case 202342002 · Managing Relations Decision Case ID 202342002 Decision type Investigation Landlord Your Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 17 Dec 2025 Maladministration Acis Group Limited (202330057) Case 202330057 · Managing Relations Decision Case ID 202330057 Decision type Investigation Landlord Acis Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 … 17 Dec 2025 Maladministration Amplius Living (202329768) Case 202329768 · ASB/Abuse/Nuisance Decision Case ID 202329768 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 17 December … 17 Dec 2025 Maladministration Clarion Housing Association Limited (202338846) Case 202338846 · Estate Management Decision Case ID 202338846 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date …