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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,069 of 16,595 decisions matching "assured"

Decisions

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23 Jan 2026 Partial Maladministration Gentoo Group Limited (202515300) Case 202515300 · Managing Relations Decision Case ID 202515300 Decision type Investigation Landlord Gentoo Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 … 23 Jan 2026 Maladministration London & Quadrant Housing Trust (202507884) Case 202507884 · Managing Relations Decision Case ID 202507884 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 23 Jan 2026 Partial Maladministration Norwich City Council (202416233) Case 202416233 · Managing Relations Decision Case ID 202416233 Decision type Investigation Landlord Norwich City Council Landlord type Local Authority / ALMO or TMO Occupancy … 23 Jan 2026 Partial Maladministration Onward Homes Limited (202406580) Case 202406580 · Managing Relations Decision Case ID 202406580 Decision type Investigation Landlord Onward Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 … 23 Jan 2026 Maladministration Paragon Asra Housing Limited (202422829) Case 202422829 · ASB/Abuse/Nuisance Decision Case ID 202422829 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 23 Jan 2026 Partial Maladministration Peabody Trust (202450052) Case 202450052 · Managing Relations Decision Case ID 202450052 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 23 January … 22 Jan 2026 Maladministration Citizen Housing Group Limited (202441660) Case 202441660 · Managing Relations Decision Case ID 202441660 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 22 Jan 2026 Maladministration Great Places Housing Group Limited (202431933) Case 202431933 · Managing Relations Decision Case ID 202431933 Decision type Investigation Landlord Great Places Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date … 22 Jan 2026 Partial Maladministration Harlow District Council (202516942) Case 202516942 · Local Authority / ALMO or TMO Decision Case ID 202516942 Decision type Investigation Landlord Harlow District Council Landlord type Local Authority / ALMO or TMO Occupancy … 22 Jan 2026 Maladministration London & Quadrant Housing Trust (202500555) Case 202500555 · Health and Safety (inc. building safety) Decision Case ID 202500555 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 22 Jan 2026 Partial Maladministration Origin Housing Limited (202438970) Case 202438970 · ASB/Abuse/Nuisance Decision Case ID 202438970 Decision type Investigation Landlord Origin Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 22 … 22 Jan 2026 Maladministration Southern Housing (202445986) Case 202445986 · Managing Relations Decision Case ID 202445986 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 22 January … 21 Jan 2026 Partial Maladministration Clarion Housing Association Limited (202442644) Case 202442644 · Managing Relations Decision Case ID 202442644 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 21 Jan 2026 Partial Maladministration Notting Hill Genesis (202449049) Case 202449049 · Managing Relations Decision Case ID 202449049 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 21 … 21 Jan 2026 Maladministration The Riverside Group Limited (202400801) Case 202400801 · Estate Management Decision Case ID 202400801 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 20 Jan 2026 Partial Maladministration London & Quadrant Housing Trust (202333539) Case 202333539 · ASB/Abuse/Nuisance Decision Case ID 202333539 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 20 Jan 2026 No Maladministration London & Quadrant Housing Trust (202521452) Case 202521452 · Managing Relations Decision Case ID 202521452 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 20 Jan 2026 Partial Maladministration Regenda Limited (202508752) Case 202508752 · ASB/Abuse/Nuisance Decision Case ID 202508752 Decision type Investigation Landlord Regenda Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 February … 20 Jan 2026 Partial Maladministration Sanctuary Housing Association (202433492) Case 202433492 · Managing Relations Decision Case ID 202433492 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 20 … 20 Jan 2026 Reasonable Redress Sanctuary Housing Association (202439697) Case 202439697 · Responsive repairs/activity Decision Case ID 202439697 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 20 … 20 Jan 2026 Partial Maladministration Saxon Weald (202500393) Case 202500393 · Financial Decision Case ID 202500393 Decision type Investigation Landlord Saxon Weald Landlord type Housing Association Occupancy Assured Tenancy Date 20 January … 20 Jan 2026 Maladministration Sovereign Network Group (202408285) Case 202408285 · Managing Relations Decision Case ID 202408285 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 20 … 20 Jan 2026 Maladministration Sovereign Network Group (202423694) Case 202423694 · Managing Relations Decision Case ID 202423694 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 20 … 19 Jan 2026 Partial Maladministration London & Quadrant Housing Trust (202517536) Case 202517536 · Managing Relations Decision Case ID 202517536 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 16 Jan 2026 Partial Maladministration London & Quadrant Housing Trust (202402232) Case 202402232 · Managing Relations Decision Case ID 202402232 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 16 Jan 2026 Partial Maladministration Prima Housing Group Limited (202510220) Case 202510220 · Managing Relations Decision Case ID 202510220 Decision type Investigation Landlord Prima Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 16 Jan 2026 Partial Maladministration Torus62 Limited (202425765) Case 202425765 · Managing Relations Decision Case ID 202425765 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 January … 15 Jan 2026 Partial Maladministration Clarion Housing Association Limited (202417630) Case 202417630 · Managing Relations Decision Case ID 202417630 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 15 Jan 2026 No Maladministration London & Quadrant Housing Trust (202442705) Case 202442705 · Managing Relations Decision Case ID 202442705 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 15 Jan 2026 Partial Maladministration MHS Homes Ltd (202518324) Case 202518324 · Voluntary Decision Case ID 202518324 Decision type Investigation Landlord MHS Homes Ltd Landlord type Voluntary Occupancy Assured Tenancy Date 15 January … 14 Jan 2026 Mediation Ash-Shahada Housing Association Limited (202442114) Case 202442114 · Financial Decision Case ID 202442114 Decision type Investigation Landlord Ash-Shahada Housing Association Limited Landlord type Housing association Occupancy Assured Date 14 … 14 Jan 2026 Maladministration GreenSquareAccord Limited (202341615) Case 202341615 · Responsive repairs/activity Decision Case ID 202341615 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 14 January … 14 Jan 2026 Partial Maladministration Homes Plus Limited (202510424) Case 202510424 · Managing Relations Decision Case ID 202510424 Decision type Investigation Landlord Homes Plus Limited Landlord type Housing Association Occupancy Assured Tenancy Date 14 … 14 Jan 2026 Partial Maladministration Hyde Housing Association Limited (202518346) Case 202518346 · Estate Management Decision Case ID 202518346 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 14 Jan 2026 Maladministration London & Quadrant Housing Trust (202528173) Case 202528173 · Managing Relations Decision Case ID 202528173 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 14 Jan 2026 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202513415) Case 202513415 · Managing Relations Decision Case ID 202513415 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy … 14 Jan 2026 Maladministration MHS Homes Ltd (202425823) Case 202425823 · Voluntary Decision Case ID 202425823 Decision type Investigation Landlord MHS Homes Ltd Landlord type Voluntary Occupancy Assured Tenancy Date 14 January … 14 Jan 2026 Maladministration Southern Housing (202450796) Case 202450796 · Managing Relations Decision Case ID 202450796 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 14 January … 13 Jan 2026 Partial Maladministration Housing For Women (202325535) Case 202325535 · Financial Decision Case ID 202325535 Decision type Investigation Landlord Housing For Women Landlord type Housing Association Occupancy Assured Tenancy Date 13 … 13 Jan 2026 Outside Jurisdiction London & Quadrant Housing Trust (202404400) Case 202404400 · Managing Relations Decision Case ID 202404400 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 13 Jan 2026 No Maladministration Magenta Living (202338224) Case 202338224 · ASB/Abuse/Nuisance Decision Case ID 202338224 Decision type Investigation Landlord Magenta Living Landlord type Housing Association Occupancy Assured Tenancy Date 13 January … 13 Jan 2026 Outside Jurisdiction Metropolitan Thames Valley Housing (MTV) (202205696) Case 202205696 · Moving/Buying/Selling Home Decision Case ID 202205696 Decision type Jurisdiction Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy … 13 Jan 2026 Maladministration Notting Hill Genesis (202451578) Case 202451578 · Managing Relations Decision Case ID 202451578 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date … 13 Jan 2026 Maladministration Places for People Group Limited (202420468) Case 202420468 · ASB/Abuse/Nuisance Decision Case ID 202420468 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy … 12 Jan 2026 Partial Maladministration Bromford Flagship LiveWest Limited (202435302) Case 202435302 · Managing Relations Decision Case ID 202435302 Decision type Investigation Landlord Bromford Flagship Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 … 12 Jan 2026 Partial Maladministration East Midlands Housing Group Limited (202423780) Case 202423780 · Estate Management Decision Case ID 202423780 Decision type Investigation Landlord East Midlands Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy … 12 Jan 2026 No Maladministration Freebridge Community Housing Limited (202442334) Case 202442334 · Managing Relations Decision Case ID 202442334 Decision type Investigation Landlord Freebridge Community Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 12 Jan 2026 Maladministration London & Quadrant Housing Trust (202341427) Case 202341427 · Managing Relations Decision Case ID 202341427 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Shorthold … 12 Jan 2026 Partial Maladministration Newlon Housing Trust (202400640) Case 202400640 · ASB/Abuse/Nuisance Decision Case ID 202400640 Decision type Investigation Landlord Newlon Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 12 … 12 Jan 2026 Maladministration Pinnacle Affordable Homes Ltd (202448524) Case 202448524 · Managing Relations Decision Case ID 202448524 Decision type Investigation Landlord Pinnacle Affordable Homes Ltd Landlord type For profit Occupancy Assured Shorthold Tenancy …