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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,069 of 16,595 decisions matching "assured"

Decisions

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15 Dec 2025 Maladministration Stonewater Limited (202508686) Case 202508686 · Managing Relations Decision Case ID 202508686 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 December … 15 Dec 2025 Maladministration Together Housing Association Limited (202416104) Case 202416104 · ASB/Abuse/Nuisance Decision Case ID 202416104 Decision type Investigation Landlord Together Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 15 Dec 2025 Partial Maladministration Torus62 Limited (202324614) Case 202324614 · Managing Relations Decision Case ID 202324614 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 15 … 15 Dec 2025 No Maladministration Wandle Housing Association Limited (202517573) Case 202517573 · Financial Decision Case ID 202517573 Decision type Investigation Landlord Wandle Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 12 Dec 2025 Partial Maladministration Citizen Housing Group Limited (202434808) Case 202434808 · Health and Safety (inc. building safety) Decision Case ID 202434808 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 12 Dec 2025 Maladministration Fairhive Homes Limited (202435735) Case 202435735 · Managing Relations Decision Case ID 202435735 Decision type Investigation Landlord Fairhive Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 … 12 Dec 2025 No Maladministration Home Group Limited (202436012) Case 202436012 · ASB/Abuse/Nuisance Decision Case ID 202436012 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 … 12 Dec 2025 Partial Maladministration Incommunities Limited (202311966) Case 202311966 · Estate Management Decision Case ID 202311966 Decision type Investigation Landlord Incommunities Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 December … 12 Dec 2025 Mediation Metropolitan Thames Valley Housing (MTV) (202338591) Case 202338591 · Estate Management Decision Case ID 202338591 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy … 12 Dec 2025 Partial Maladministration Notting Hill Genesis (202514101) Case 202514101 · Managing Relations Decision Case ID 202514101 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 12 … 12 Dec 2025 Partial Maladministration Octavia Housing (202441046) Case 202441046 · Managing Relations Decision Case ID 202441046 Decision type Investigation Landlord Octavia Housing Landlord type Housing Association Occupancy Assured Tenancy Date 12 December … 12 Dec 2025 Partial Maladministration One Housing Group Limited (202329336) Case 202329336 · Financial Decision Case ID 202329336 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 12 Dec 2025 Maladministration Places for People Group Limited (202440830) Case 202440830 · Managing Relations Decision Case ID 202440830 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy … 12 Dec 2025 Maladministration Sanctuary Housing Association (202515263) Case 202515263 · Managing Relations Decision Case ID 202515263 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 12 … 12 Dec 2025 Partial Maladministration Settle Group (202440780) Case 202440780 · Managing Relations Decision Case ID 202440780 Decision type Investigation Landlord Settle Group Landlord type Housing Association Occupancy Assured Tenancy Date 12 December … 12 Dec 2025 Partial Maladministration Southern Housing (202514381) Case 202514381 · Managing Relations Decision Case ID 202514381 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 12 December … 12 Dec 2025 Maladministration The Guinness Partnership Limited (202513912) Case 202513912 · Managing Relations Decision Case ID 202513912 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 12 Dec 2025 Maladministration Town and Country Housing (202401087) Case 202401087 · ASB/Abuse/Nuisance Decision Case ID 202401087 Decision type Investigation Landlord Town and Country Housing Landlord type Housing Association Occupancy Assured Tenancy Date … 12 Dec 2025 Partial Maladministration Watford Community Housing Trust (202432882) Case 202432882 · Managing Relations Decision Case ID 202432882 Decision type Investigation Landlord Watford Community Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date … 12 Dec 2025 Partial Maladministration Worthing Homes Limited (202403697) Case 202403697 · Financial Decision Case ID 202403697 Decision type Investigation Landlord Worthing Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 … 11 Dec 2025 Maladministration Amplius Living (202424659) Case 202424659 · Managing Relations Decision Case ID 202424659 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 11 December … 11 Dec 2025 Partial Maladministration Broadacres Housing Association Limited (202514673) Case 202514673 · ASB/Abuse/Nuisance Decision Case ID 202514673 Decision type Investigation Landlord Broadacres Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 11 Dec 2025 Severe Maladministration Citizen Housing Group Limited (202431874) Case 202431874 · Managing Relations Decision Case ID 202431874 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 11 Dec 2025 Maladministration Clarion Housing Association Limited (202420000) Case 202420000 · Managing Relations Decision Case ID 202420000 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 11 Dec 2025 Partial Maladministration Community Gateway Association Limited (202336257) Case 202336257 · ASB/Abuse/Nuisance Decision Case ID 202336257 Decision type Investigation Landlord Community Gateway Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 11 Dec 2025 Partial Maladministration Home Group Limited (202504122) Case 202504122 · Managing Relations Decision Case ID 202504122 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 11 … 11 Dec 2025 Maladministration London & Quadrant Housing Trust (202411603) Case 202411603 · Managing Relations Decision Case ID 202411603 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 11 Dec 2025 Maladministration London & Quadrant Housing Trust (202423673) Case 202423673 · Managing Relations Decision Case ID 202423673 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Shorthold … 11 Dec 2025 Maladministration London & Quadrant Housing Trust (202448010) Case 202448010 · Managing Relations Decision Case ID 202448010 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 11 Dec 2025 Partial Maladministration Radcliffe Housing Society Limited (202402351) Case 202402351 · Managing Relations Decision Case ID 202402351 Decision type Investigation Landlord Radcliffe Housing Society Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 11 Dec 2025 Partial Maladministration Southern Housing (202412367) Case 202412367 · Managing Relations Decision Case ID 202412367 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 11 December … 11 Dec 2025 Partial Maladministration Stonewater Limited (202415013) Case 202415013 · Estate Management Decision Case ID 202415013 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 11 December … 10 Dec 2025 No Maladministration Abri Group Limited (202435787) Case 202435787 · Managing Relations Decision Case ID 202435787 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 … 10 Dec 2025 Reasonable Redress Amplius Living (202335826) Case 202335826 · Managing Relations Decision Case ID 202335826 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 10 December … 10 Dec 2025 Maladministration Haringey London Borough Council (202449599) Case 202449599 · ASB/Abuse/Nuisance Decision Case ID 202449599 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO … 10 Dec 2025 Reasonable Redress Incommunities Limited (202508539) Case 202508539 · ASB/Abuse/Nuisance Decision Case ID 202508539 Decision type Investigation Landlord Incommunities Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 December … 10 Dec 2025 Maladministration London & Quadrant Housing Trust (202413110) Case 202413110 · Managing Relations Decision Case ID 202413110 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 10 Dec 2025 Maladministration London & Quadrant Housing Trust (202511313) Case 202511313 · Managing Relations Decision Case ID 202511313 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 10 Dec 2025 Partial Maladministration Paragon Asra Housing Limited (202331370) Case 202331370 · Estate Management Decision Case ID 202331370 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 10 Dec 2025 Partial Maladministration Southern Housing (202430043) Case 202430043 · Managing Relations Decision Case ID 202430043 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy with licence for … 10 Dec 2025 Maladministration Sovereign Network Group (202449924) Case 202449924 · Managing Relations Decision Case ID 202449924 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 10 … 9 Dec 2025 Partial Maladministration Curo Places Limited (202345803) Case 202345803 · ASB/Abuse/Nuisance Decision Case ID 202345803 Decision type Investigation Landlord Curo Places Limited Landlord type Housing Association Occupancy Assured Tenancy Date 9 … 9 Dec 2025 No Maladministration First Garden Cities Homes Limited (202336055) Case 202336055 · ASB/Abuse/Nuisance Decision Case ID 202336055 Decision type Investigation Landlord First Garden Cities Homes Limited Landlord type Housing Association Occupancy Assured Shorthold … 9 Dec 2025 Maladministration London & Quadrant Housing Trust (202447122) Case 202447122 · Managing Relations Decision Case ID 202447122 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 9 Dec 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202400313) Case 202400313 · Managing Relations Decision Case ID 202400313 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy … 9 Dec 2025 Maladministration Richmond Housing Partnership Limited (202450616) Case 202450616 · Managing Relations Decision Case ID 202450616 Decision type Investigation Landlord Richmond Housing Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 9 Dec 2025 Partial Maladministration Sanctuary Housing Association (202335314) Case 202335314 · ASB/Abuse/Nuisance Decision Case ID 202335314 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 9 … 9 Dec 2025 Partial Maladministration Sanctuary Housing Association (202439524) Case 202439524 · Managing Relations Decision Case ID 202439524 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 9 … 9 Dec 2025 Partial Maladministration Southern Housing (202328477) Case 202328477 · Managing Relations Decision Case ID 202328477 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 9 December … 9 Dec 2025 Maladministration Southern Housing (202344973) Case 202344973 · Managing Relations Decision Case ID 202344973 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 9 December …