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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,354 of 16,595 decisions matching "property"

Decisions

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9 Mar 2022 Partial Maladministration Notting Hill Genesis (202105452) Case 202105452 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of Anti-Social Behaviour (ASB) perpetrated by her neighbour. Reports … 9 Mar 2022 Maladministration Shepherds Bush Housing Association Limited (202006610) Case 202006610 · Occupancy Rights The complaint is about the landlord’s response to the resident’s request to run a business from her property. 9 Mar 2022 Reasonable Redress Vivid Housing Limited (202114858) Case 202114858 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request to install a dropped kerb and driveway at the … 7 Mar 2022 Maladministration East Devon District Council (202114420) Case 202114420 · Managing Relations The complaint is about: The landlord’s handling of the replacement of the resident’s kitchen prior to her occupation of the … 5 Mar 2022 No Maladministration Wiltshire Council (202106981) Case 202106981 · Financial The complaint is about the landlord's response to: repairs to the care-line pull cord system in the resident’s property. the … 4 Mar 2022 No Maladministration B3 Living Limited (202110317) Case 202110317 · ASB/Abuse/Nuisance The complaint is about the landlord's response to the resident's report of flies and bad odour from her neighbour’s property. 3 Mar 2022 Maladministration Haringey Council (202102332) Case 202102332 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s repairs reports about a bathroom ‘pod’ extension to the property. 3 Mar 2022 Partial Maladministration Haringey Council (202117782) Case 202117782 · Managing Relations The complaint is about: The landlord’s response to the resident’s concerns about fire safety works at her property. The landlord’s … 3 Mar 2022 Maladministration Islington Council (202104771) Case 202104771 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s report of damp and mould in her property. 3 Mar 2022 Reasonable Redress Southern Housing Group Limited (202111282) Case 202111282 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about damaged items following a leak at the property 3 Mar 2022 No Maladministration Waltham Forest Council (202010446) Case 202010446 · Health and Safety (inc. building safety) The complaint is about: The landlord’s decision to force entry for a gas safety inspection at the resident’s property. The … 2 Mar 2022 No Maladministration Estuary Housing Association Limited (202102612) Case 202102612 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s request: for soundproofing insulation at the property. to be transferred … 2 Mar 2022 Reasonable Redress One Manchester Limited (202105048) Case 202105048 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s concerns regarding: delays to his property transfer; the condition of … 2 Mar 2022 Maladministration Onward Homes Limited (202107041) Case 202107041 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s report of damp and mould in the property and its … 28 Feb 2022 Partial Maladministration Citizen Housing (202101670) Case 202101670 · Managing Relations The complaint was about the landlord’s: Response to the resident’s reports of damp at the property and request for repairs. … 28 Feb 2022 Partial Maladministration Hackney Council (202102440) Case 202102440 · Health and Safety (inc. building safety) The resident’s complaint was about: The landlord’s response to the resident’s request for redecoration following a leak into her property. … 28 Feb 2022 Maladministration Leeds City Council (202111771) Case 202111771 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a wide range of repairs at the resident’s property. 28 Feb 2022 Reasonable Redress Peabody Trust (202014635) Case 202014635 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about leaks and blockages at the property. 28 Feb 2022 No Maladministration Rochdale Boroughwide Housing Limited (202104684) Case 202104684 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of water damage in the resident’s property. 28 Feb 2022 Maladministration Royal Borough of Kensington and Chelsea (202112145) Case 202112145 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s report of a flood at his property. 28 Feb 2022 Partial Maladministration Sage Housing Limited (201914513) Case 201914513 · Financial The complaint is about the landlord’s: response to the resident’s concerns about the administration of her rent account. handling of … 28 Feb 2022 No Maladministration Shepherds Bush Housing Association Limited (202100875) Case 202100875 · ASB/Abuse/Nuisance The complaint concerns: The landlord’s handling of the resident’s transfer application and request for priority banding on medical grounds. The … 28 Feb 2022 No Maladministration Southampton City Council (201915276) Case 201915276 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of: Water ingress in the loft at the property. … 28 Feb 2022 Maladministration Torus62 Limited (202017501) Case 202017501 · Estate Management The complaint is regarding the landlord’s decision to remove three trees from the resident’s property. 28 Feb 2022 Maladministration Wandle Housing Association Limited (202110380) Case 202110380 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a leak into the resident’s property. 26 Feb 2022 Outside Jurisdiction Clarion Housing Association Limited (202103104) Case 202103104 · Estate Management The complaint concerns information provided by the landlord relating to car parking outside the resident’s property. 26 Feb 2022 Maladministration Places for People Homes Limited (202111255) Case 202111255 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of the resident's reports of damp and mould in his property. 25 Feb 2022 Partial Maladministration Clarion Housing Association Limited (202102695) Case 202102695 · Managing Relations The complaint concerns the landlord’s handling of: The resident’s reports of a pest infestation in his property. The associated formal … 25 Feb 2022 Reasonable Redress Clarion Housing Association Limited (202110164) Case 202110164 · Managing Relations The complaint is about the landlord’s handling of: boiler repairs at the resident’s property. The associated complaint. 25 Feb 2022 Maladministration London Borough of Hillingdon (202109796) Case 202109796 · Estate Management The complaint is about the landlord’s handling of: exterior repairs to the guttering at the resident’s property. the associated complaint. 25 Feb 2022 No Maladministration Moat Homes Limited (202108392) Case 202108392 · Financial The complaint is about the landlord’s: Handling of a heating upgrade and loft insulation in the resident’s property. Decision not … 25 Feb 2022 Maladministration Vivid Housing Limited (202007902) Case 202007902 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of repair issues, including asbestos works, structural concerns, and … 24 Feb 2022 Maladministration Birmingham City Council (202103998) Case 202103998 · Financial The complaint is about the landlord’s response to the resident’s reports of missing doors in his property. 24 Feb 2022 Maladministration Clarion Housing Association Limited (202106169) Case 202106169 · Managing Relations The complaint concerns: The length of time scaffolding was erected outside the property. The associated formal complaint into the matter. 24 Feb 2022 Partial Maladministration Midland Heart Limited (202011008) Case 202011008 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of anti-social behaviour (ASB) in the car park area … 24 Feb 2022 No Maladministration One Vision Housing Limited (202015165) Case 202015165 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of: A pest infestation following the death of her … 24 Feb 2022 Partial Maladministration Southern Housing Group Limited (202118131) Case 202118131 · Managing Relations The complaint is about: The landlord’s handling of the resident’s concerns about the condition of the property when he moved … 24 Feb 2022 No Maladministration Tower Hamlets Council (202102768) Case 202102768 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s report of a leak in his property. 24 Feb 2022 No Maladministration Wandle Housing Association Limited (202014773) Case 202014773 · Estate Management The complaint is about: The landlord’s response to the resident’s concerns about the communal window cleaning at the property. The … 23 Feb 2022 Maladministration Bromford Housing Association Limited (202007837) Case 202007837 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of flooding at the property and associated damage. 23 Feb 2022 Partial Maladministration Croydon Council (202006659) Case 202006659 · Financial This complaint is about: The resident’s request to be rehoused; The landlord’s response to the resident’s concerns around the condition … 23 Feb 2022 No Maladministration London & Quadrant Housing Trust (202005112) Case 202005112 · Estate Management The complaint is about the landlord’s response to the resident’s reports of: Broken lift and intercom at the property and … 23 Feb 2022 Maladministration Orbit Housing Association Limited (202001562) Case 202001562 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of resident’s concerns about: Asbestos in the garden at the property and the … 22 Feb 2022 Partial Maladministration Nuneaton and Bedworth Borough Council (202011526) Case 202011526 · Old Property Condition migrated-2025 This complaint is about: The landlord’s response to the resident’s reports of water and vegetation ingress at the property’s garage … 22 Feb 2022 No Maladministration Paragon Asra Housing Limited (202100150) Case 202100150 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of the kitchen and bathroom upgrades; The condition of the property when the … 22 Feb 2022 Severe Maladministration Southern Housing Group Limited (202102647) Case 202102647 · Managing Relations The complaint is about: The landlord’s handling of damp and mould at the property. The associated communication and complaints handling. 21 Feb 2022 Maladministration Camden Council (202007497) Case 202007497 · Health and Safety (inc. building safety) The complaint is about: The landlord’s handling of restorative works at the resident’s property, following a water leak. The landlord’s … 21 Feb 2022 Partial Maladministration Kirklees Council (202006481) Case 202006481 · Managing Relations The complaint concerns the landlord’s: response to the resident’s reports of an operative causing damage to her property. response to … 21 Feb 2022 Reasonable Redress Peabody Trust (202006782) Case 202006782 · Moving/Buying/Selling Home The complaint is about the level of compensation the landlord offered in relation to its handling of the sale of … 21 Feb 2022 Partial Maladministration Sanctuary Housing Association (202001888) Case 202001888 · Information and data management The complaint is about the landlord’s handling of window repairs at the property. The Ombudsman has also investigated the landlord’s …