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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,354 of 16,595 decisions matching "property"

Decisions

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29 Mar 2022 Maladministration Birmingham City Council (202011666) Case 202011666 · Managing Relations The complaint concerns the landlord’s actions following a flood at the property caused by a fire sprinkler system in relation … 29 Mar 2022 Maladministration Leeds City Council (202101525) Case 202101525 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports regarding the structural integrity of his property. 29 Mar 2022 Partial Maladministration Metropolitan Thames Valley Housing (202119888) Case 202119888 · Health and Safety (inc. building safety) The complaint is about: The landlord’s handling of a gas safety inspection at the resident’s property. The landlord’s complaints handling. 29 Mar 2022 Maladministration Orbit Housing Association Limited (201909362) Case 201909362 · Managing Relations The resident has complained about the landlord’s handling of her reports of damp and mould within her property and the … 29 Mar 2022 Outside Jurisdiction Southwark Council (202111092) Case 202111092 · Old Property Condition migrated-2025 This complaint is about the level of redress the landlord awarded in respect of multiple delays and failures while handling … 29 Mar 2022 Maladministration Wealden District Council (202016254) Case 202016254 · Estate Management The complaint is about: The landlord’s response to the resident’s request about gutter cleaning at his property. The complaint handling. 28 Mar 2022 Reasonable Redress Clarion Housing Association Limited (202112683) Case 202112683 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of a leak from the roof of the property. 28 Mar 2022 Maladministration Harrow Council (202007622) Case 202007622 · Health and Safety (inc. building safety) The resident complains about the landlord’s handling of: Concerns about safety issues at the property due to subsidence; rehousing, and; … 28 Mar 2022 Outside Jurisdiction Saxon Weald (202120043) Case 202120043 · Moving/Buying/Selling Home The complaint concerns the landlord’s application of an age limit to parties wishing to purchase the resident’s property, and whether … 28 Mar 2022 Maladministration Swindon Borough Council (202119090) Case 202119090 · Old Property Condition migrated-2025 The complaint is about the level of compensation offered by the landlord in response to the resident’s complaint about the … 28 Mar 2022 Reasonable Redress Westminster City Council (202009730) Case 202009730 · Old Property Condition migrated-2025 The complaint is about the condition of the property. 28 Mar 2022 Partial Maladministration Westminster City Council (202103767) Case 202103767 · Managing Relations The complaint is about the landlord's handling of the resident’s: reports of damage caused by its contractors. reports of inadequate … 25 Mar 2022 Partial Maladministration Cornwall Housing Limited (202106464) Case 202106464 · Managing Relations The resident’s complaint is about the landlord's handling of repairs to the roof and guttering of his property. The landlord’s … 25 Mar 2022 No Maladministration South Cambridgeshire District Council (202107370) Case 202107370 · Managing Relations The complaint is about the landlord’s handling of: A pest control appointment. The resident’s installation of CCTV at her property. … 25 Mar 2022 Reasonable Redress Thames Valley Housing Association Limited (202101951) Case 202101951 · Financial The complaint is about: T he landlord’s response to the resident’s request for a breakdown of their service charges and … 24 Mar 2022 Maladministration Birmingham City Council (202106713) Case 202106713 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repair work to address a mouse infestation in the resident’s property. 24 Mar 2022 Partial Maladministration Plexus UK (First Project) Limited (202011550) Case 202011550 · Financial The complaint is regarding: The landlord’s handling of repairs at the property, including to the shower and garden. The landlord’s … 23 Mar 2022 Maladministration Anchor Hanover Group (202114698) Case 202114698 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s report of a potential pest infestation issue within the loft … 23 Mar 2022 Reasonable Redress A & S Hillman Ltd (202016926) Case 202016926 · Financial The complaint is about the level of compensation offered by the landlord following repairs and improvements works at the residents’ … 23 Mar 2022 Maladministration Leeds City Council (202013938) Case 202013938 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about damp and mould in her property. 23 Mar 2022 Maladministration Longhurst Group Limited (202105677) Case 202105677 · Managing Relations The complaint is about: The level of compensation offered by the landlord in respect of its acknowledged failings in responding … 23 Mar 2022 Partial Maladministration Origin Housing Limited (202015788) Case 202015788 · Financial The complaint is about the landlord’s response to the resident’s concerns about: a leak in her kitchen involving the kitchen … 22 Mar 2022 No Maladministration Greenwich Council (202109482) Case 202109482 · Financial The complaint is about the landlord’s decision to charge rent for the property up until August 2020. 22 Mar 2022 Partial Maladministration Southern Housing Group Limited (202006745) Case 202006745 · Estate Management The complaint is about the landlord’s response to: The resident’s reports of various repairs namely: A fault with a dimmer … 22 Mar 2022 Partial Maladministration Southern Housing Group Limited (202007717) Case 202007717 · Financial The complaint is about the landlord’s response to the resident’s concerns about: delays to information relating to the increased electricity … 21 Mar 2022 Maladministration Hammersmith and Fulham Council (202104254) Case 202104254 · Managing Relations The complaint is about the landlord’s handling of repairs to the property. The Ombudsman has also considered the landlord’s complaint … 21 Mar 2022 Maladministration Haringey Council (201909345) Case 201909345 · Managing Relations The complaint is about the landlord’s handling of: the resident’s reports concerning a water leak from the property above. the … 21 Mar 2022 Partial Maladministration Metropolitan Housing Trust Limited (202105422) Case 202105422 · Financial The complaint is about: The landlord's handling of repairs to resolve damp and mould in the property. The landlord’s handling … 21 Mar 2022 No Maladministration Runnymede Borough Council (202102366) Case 202102366 · Old Property Condition migrated-2025 This complaint is about the landlord's decision to refuse the resident’s request for a stairlift in her property. 19 Mar 2022 Reasonable Redress Thirteen Housing Group Limited (202102442) Case 202102442 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of an operative causing damage to his property. 18 Mar 2022 Reasonable Redress Cobalt Housing Limited (202102557) Case 202102557 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s Right to Buy (RTB) application, including the valuation of the … 18 Mar 2022 Outside Jurisdiction Leeds City Council (202101237) Case 202101237 · Old Tenants Behaviour categories The complaint concerns the landlord’s handling of the resident’s reports of: An unauthorised occupant at a neighbouring property Antisocial behaviour 18 Mar 2022 Maladministration Royal Borough Of Greenwich (202012334) Case 202012334 · Managing Relations This complaint is about: the level of redress the landlord offered in respect of its acknowledged delays and failures while … 18 Mar 2022 No Maladministration Severnside Housing (202115584) Case 202115584 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s reports about his attempts to purchase the property. 16 Mar 2022 No Maladministration Community Gateway Association Limited (202015749) Case 202015749 · Managing Relations The resident has complained about: Complaint One: the resident’s complaint is about the landlord’s handling of rent arrears; Complaint Two: … 16 Mar 2022 Reasonable Redress Metropolitan Thames Valley Housing (202104837) Case 202104837 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of a leak into the block his property is … 16 Mar 2022 Partial Maladministration Paragon Asra Housing Limited (202005865) Case 202005865 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of damp and mould in the property. The Ombudsman … 16 Mar 2022 Reasonable Redress Platform Housing Group Limited (202115334) Case 202115334 · Managing Relations The complaint is about: The landlord’s handling of repairs to the property’s hot water system. The landlord’s complaints handling. 16 Mar 2022 Partial Maladministration Westminster City Council (201916034) Case 201916034 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s housing transfer application. Response to the resident’s reports of anti … 15 Mar 2022 Mediation Hackney Council (202008118) Case 202008118 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: A leak from the bathroom. A leak from the neighbour’s property. 15 Mar 2022 No Maladministration Hackney Council (202103426) Case 202103426 · Old Property Condition migrated-2025 The resident’s complaint is about the landlord’s response to her reports of noise transference from another property. 15 Mar 2022 Partial Maladministration Newlon Housing Trust (202007792) Case 202007792 · Financial The complaint is about the landlord’s: response to the resident’s reports of overheating in the property. handling of repairs to … 15 Mar 2022 Outside Jurisdiction Southwark Council (202103972) Case 202103972 · Old Property Condition migrated-2025 The complaint is about a pest infestation at the leaseholder’s property. 15 Mar 2022 Maladministration Sovereign Housing Association Limited (202011600) Case 202011600 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of a flea infestation inside her property and in … 15 Mar 2022 Partial Maladministration Westminster City Council (202100951) Case 202100951 · Moving/Buying/Selling Home This complaint is about the landlord’s handling of: the resident’s reports of a leak from above into her bathroom; the … 11 Mar 2022 Partial Maladministration Golding Homes Limited (202014847) Case 202014847 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of: repairs to the resident’s bathroom, hallway and kitchen; repairs to the resident’s … 11 Mar 2022 Maladministration London & Quadrant Housing Trust (202111792) Case 202111792 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s report of a leak in the property, and his subsequent … 10 Mar 2022 Maladministration Metropolitan Thames Valley Housing (202105708) Case 202105708 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of a leak at the property. The complaint is … 10 Mar 2022 Maladministration Progress Housing Association Limited (202112857) Case 202112857 · Old Property Condition migrated-2025 The complaint is about the landlord’s revocation of permission to extend the garden at the property. 10 Mar 2022 No Maladministration Sanctuary Housing Association (202104712) Case 202104712 · Occupancy Rights The complaint is about the landlord’s response to the notice period and date of notice used by the landlord when …