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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,354 of 16,595 decisions matching "property"

Decisions

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31 Jan 2022 No Maladministration Optivo (202110503) Case 202110503 · ASB/Abuse/Nuisance The complaint refers to the landlord’s handling of the resident’s reports of: noise nuisance from a community centre beneath her … 31 Jan 2022 Partial Maladministration The Guinness Partnership Limited (202112215) Case 202112215 · Financial The complaint is about the landlord’s handling of: The resident’s report of a faulty boiler. The resident’s request for compensation … 28 Jan 2022 Partial Maladministration London & Quadrant Housing Trust (202005403) Case 202005403 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: The resident’s reports of Anti-Social Behaviour (ASB). The resident’s request to be … 28 Jan 2022 Maladministration Wandsworth Council (202102367) Case 202102367 · Moving/Buying/Selling Home The complaint concerns: the landlord's response to the resident’s reports of mould at the property. the landlord's response to the … 27 Jan 2022 Maladministration Bolton at Home Limited (202100885) Case 202100885 · Managing Relations The complaint is about the landlord’s: Response to reports of damp in the property. Response to damage to the property … 27 Jan 2022 Maladministration Clarion Housing Association Limited (202010581) Case 202010581 · Managing Relations The complaint concerns the landlord’s: handling of the kitchen replacement works including its communication with the resident. response to the … 27 Jan 2022 No Maladministration Clarion Housing Association Limited (202100891) Case 202100891 · Information and data management The complaint is about: The landlord’s response to the resident’s concerns about its handling of her personal data and her … 27 Jan 2022 Maladministration Hammersmith and Fulham Council (202102637) Case 202102637 · Old Property Condition migrated-2025 The complaint is about the response to leaks into the property. 27 Jan 2022 Outside Jurisdiction Haringey Council (202107358) Case 202107358 · Moving/Buying/Selling Home The resident’s complaint concerns the following issues: That the property was not suitable for their needs That the property was … 26 Jan 2022 Maladministration NSAH (Alliance Homes) Limited (202108062) Case 202108062 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to a reported pigeon infestation and the mess this causes at the resident’s … 26 Jan 2022 Partial Maladministration Thames Valley Housing Association Limited (202005385) Case 202005385 · Moving/Buying/Selling Home The complaint is about the landlord’s: Response to leaks and damp as well as a silverfish infestation in the property. … 26 Jan 2022 Partial Maladministration Wandle Housing Association Limited (202004197) Case 202004197 · Estate Management The complaint is about the landlord’s Response to the resident’s request for compensation for damaged possessions following a leak at … 25 Jan 2022 No Maladministration Clarion Housing Association Limited (202101610) Case 202101610 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports that two of her bicycles had been stolen from … 25 Jan 2022 Partial Maladministration Guinness Housing Association Limited (202011734) Case 202011734 · Managing Relations The complaint is about: The landlord’s response to the resident’s request for repairs to be carried out to the gas … 25 Jan 2022 Partial Maladministration Stonewater Limited (201915252) Case 201915252 · Financial This complaint is about: a. the level of redress the landlord awarded in respect of its acknowledged delays and failures … 24 Jan 2022 No Maladministration Red Kite Community Housing Limited (202012377) Case 202012377 · Financial The complaint is about the landlord’s decision to recharge the resident for electrical works carried out in the property. 22 Jan 2022 Partial Maladministration Shepherds Bush Housing Association Limited (202111617) Case 202111617 · Managing Relations The complaint is about the landlord's handling of the resident's: reports of a mice infestation in her property communication with … 21 Jan 2022 No Maladministration Anchor Hanover Group (202115872) Case 202115872 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of a bed bug infestation at her property. 21 Jan 2022 No Maladministration Broxtowe Borough Council (202017004) Case 202017004 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of flooding to his property. 21 Jan 2022 Outside Jurisdiction Canterbury City Council (202116967) Case 202116967 · Moving/Buying/Selling Home The complaint concerns the council’s handling of the resident’s application to be moved to another property on medical grounds. 21 Jan 2022 No Maladministration Clarion Housing Association Limited (202016007) Case 202016007 · Old Property Condition migrated-2025 The resident complains about: The landlord’s response to his reports of damp and mould in his property from 2017 to … 21 Jan 2022 Partial Maladministration Newham Council (201913436) Case 201913436 · Managing Relations This complaint is about the landlord’s handling of: the resident’s right to buy application; the resident’s request to meet with … 21 Jan 2022 Outside Jurisdiction Notting Hill Genesis (201911322) Case 201911322 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s request for a property transfer. 21 Jan 2022 No Maladministration Taunton Deane Borough Council (202014914) Case 202014914 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident about: Repairs reports. The property condition and level of checks … 21 Jan 2022 No Maladministration Thames Valley Housing Association Limited (202005483) Case 202005483 · Managing Relations The complaint is about the landlord’s response to the resident’s reports: that there were outstanding works that should have been … 20 Jan 2022 Partial Maladministration Hyde Housing Association Limited (202107688) Case 202107688 · Managing Relations The complaint is about: The landlord’s handling of repairs in the resident’s property. The landlord’s handling of the associated complaint. 20 Jan 2022 Partial Maladministration Nottingham City Homes Registered Provider Limited (202004670) Case 202004670 · Information and data management This complaint is about the landlord’s Response to the resident’s concerns about the condition of the property when let to … 20 Jan 2022 Partial Maladministration Wandsworth Council (202004657) Case 202004657 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of repairs to the property, including to address damp … 19 Jan 2022 No Maladministration Aster Communities (202005481) Case 202005481 · Managing Relations The complaint is about: The landlord’s decision to sell the resident a 70% share of its property under the Help … 19 Jan 2022 Maladministration London & Quadrant Housing Trust (202103687) Case 202103687 · Managing Relations The complaint is about: The landlord’s handling of repair works to the resident’s property, including the conduct of members of … 19 Jan 2022 Maladministration Thames Valley Housing Association Limited (202111793) Case 202111793 · Moving/Buying/Selling Home The complaint refers to the resident’s concern about the length of time it took the landlord to update its records … 18 Jan 2022 No Maladministration Bolsover District Council (202001223) Case 202001223 · Health and Safety (inc. building safety) The complaint was about the landlord’s responses to the resident’s reports in relation to the following: Repairs to the kitchen … 18 Jan 2022 Maladministration Orbit Group Limited (202005473) Case 202005473 · Managing Relations This complaint is about: The landlord’s response to the resident’s reports of a blocked drain causing sewage to overflow in … 18 Jan 2022 Maladministration Sanctuary Housing Association (202103334) Case 202103334 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of multiple repair issues at her property, including: a … 17 Jan 2022 Maladministration Barking and Dagenham Council (201900890) Case 201900890 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise emanating from her neighbour’s property. The Ombudsman … 17 Jan 2022 No Maladministration Charnwood Borough Council (202014424) Case 202014424 · Financial The complaint is about: How the landlord handled the resident’s concerns regarding the condition of the property when it was … 17 Jan 2022 No Maladministration Incommunities Limited (202111130) Case 202111130 · Moving/Buying/Selling Home The complaint is about the landlord’s refusal to reimburse money the resident paid to decorate a property which she subsequently … 15 Jan 2022 No Maladministration Beyond Housing Limited (202114018) Case 202114018 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Reports of antisocial behaviour (ASB). Request for a transfer to … 15 Jan 2022 No Maladministration Home Group Limited (202104435) Case 202104435 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of rodents (rats) in her property and neighbouring properties. 14 Jan 2022 Reasonable Redress Birmingham City Council (202104416) Case 202104416 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s allegations about the removal of his belongings from the property … 14 Jan 2022 Outside Jurisdiction Birmingham City Council (202106816) Case 202106816 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s concerns regarding his boiler, pests in his property and increased … 14 Jan 2022 No Maladministration Clarion Housing Association Limited (202101179) Case 202101179 · Old Property Condition migrated-2025 This complaint is about: The landlord’s response to the resident’s request for reimbursement of plumbing costs and repairs to damage … 14 Jan 2022 No Maladministration Sanctuary Housing Association (202004745) Case 202004745 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: Repair work to the resident’s property following a water leak in January … 14 Jan 2022 No Maladministration Settle Group (202105247) Case 202105247 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) and noise nuisance from a … 13 Jan 2022 Partial Maladministration Brent Council (202003321) Case 202003321 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of: A leak at the property and the subsequent … 13 Jan 2022 Partial Maladministration Hyde Housing Association Limited (202106440) Case 202106440 · Managing Relations The complaint is about the landlords handling of: Repairs to the residents guttering, garden and communal entrance of the property … 13 Jan 2022 Partial Maladministration Southwark Council (202111233) Case 202111233 · Financial The complaint is about: The landlord’s handling of the resident’s request for a transfer under medical grounds. The landlord’s handling … 12 Jan 2022 Maladministration Clarion Housing Association Limited (202016776) Case 202016776 · Old Property Condition migrated-2025 The landlord's handling of repairs to fix a leak in the property and subsequent reports of damage. 10 Jan 2022 Outside Jurisdiction Lambeth Council (202008325) Case 202008325 · Financial The landlord’s response to the resident’s query about a change in the terms of the tenancy agreement (where all charges … 10 Jan 2022 No Maladministration Moat Homes Limited (202116728) Case 202116728 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about the bedroom wall at the property.