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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 513 of 16,595 decisions matching "secure"

Decisions

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18 Nov 2025 Partial Maladministration South Tyneside Council (202347851) Case 202347851 · ASB/Abuse/Nuisance Decision Case ID 202347851 Decision type Investigation Landlord South Tyneside Council Landlord type Local Authority / ALMO or TMO Occupancy … 18 Nov 2025 Maladministration West Northamptonshire Council (202445059) Case 202445059 · Managing Relations Decision Case ID 202445059 Decision type Investigation Landlord West Northamptonshire Council Landlord type Local Authority / ALMO or TMO Occupancy … 17 Nov 2025 Maladministration Leeds City Council (202323151) Case 202323151 · Local Authority / ALMO or TMO Decision Case ID 202323151 Decision type Investigation Landlord Leeds City Council Landlord type Local Authority / ALMO or TMO Occupancy … 17 Nov 2025 Maladministration London Borough of Wandsworth (202508248) Case 202508248 · Local Authority / ALMO or TMO Decision Case ID 202508248 Decision type Investigation Landlord London Borough of Wandsworth Landlord type Local Authority Occupancy Secure Tenancy Date … 17 Nov 2025 No Maladministration Manchester City Council (202402012) Case 202402012 · ASB/Abuse/Nuisance Decision Case ID 202402012 Decision type Investigation Landlord Manchester City Council Landlord type Local Authority / ALMO or TMO Occupancy … 14 Nov 2025 Partial Maladministration City of London Corporation (202335509) Case 202335509 · Managing Relations Decision Case ID 202335509 Decision type Investigation Landlord City of London Corporation Landlord type Local Authority / ALMO or TMO … 14 Nov 2025 Partial Maladministration Clarion Housing Association Limited (202315352) Case 202315352 · Responsive repairs/activity Decision Case ID 202315352 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date … 14 Nov 2025 No Maladministration Colchester City Council (202445527) Case 202445527 · Local Authority / ALMO or TMO Decision Case ID 202445527 Decision type Investigation Landlord Colchester City Council Landlord type Local Authority / ALMO or TMO Occupancy … 14 Nov 2025 Outside Jurisdiction East Riding of Yorkshire Council (202402816) Case 202402816 · Old Resident Involvement categories Decision Case ID 202402816 Decision type Jurisdiction Landlord East Riding of Yorkshire Council Landlord type Local Authority Occupancy Secure Tenancy … 14 Nov 2025 Maladministration Haringey London Borough Council (202330110) Case 202330110 · Managing Relations Decision Case ID 202330110 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO … 14 Nov 2025 Maladministration London Borough of Hounslow (202509252) Case 202509252 · Managing Relations Decision Case ID 202509252 Decision type Investigation Landlord London Borough of Hounslow Landlord type Local Authority / ALMO or TMO … 14 Nov 2025 Partial Maladministration Sovereign Network Group (202316658) Case 202316658 · ASB/Abuse/Nuisance Decision Case ID 202316658 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Secure Tenancy Date 14 … 14 Nov 2025 No Maladministration Sovereign Network Group (202430266) Case 202430266 · Estate Management Decision Case ID 202430266 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Secure tenancy Date 14 … 14 Nov 2025 Maladministration Swindon Borough Council (202332528) Case 202332528 · Managing Relations Decision Case ID 202332528 Decision type Investigation Landlord Swindon Borough Council Landlord type Local Authority / ALMO or TMO Occupancy … 13 Nov 2025 Partial Maladministration Barnsley Metropolitan Borough Council (202407347) Case 202407347 · Managing Relations Decision Case ID 202407347 Decision type Investigation Landlord Barnsley Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO … 13 Nov 2025 Partial Maladministration City of Wolverhampton Council (202406880) Case 202406880 · Local Authority / ALMO or TMO Decision Case ID 202406880 Decision type Investigation Landlord Wolverhampton City Council Landlord type Local Authority / ALMO or TMO Occupancy … 13 Nov 2025 Partial Maladministration Derby City Council (202402676) Case 202402676 · Local Authority / ALMO or TMO Decision Case ID 202402676 Decision type Investigation Landlord Derby City Council Landlord type Local Authority / ALMO or TMO Occupancy … 13 Nov 2025 Partial Maladministration Epping Forest District Council (202447757) Case 202447757 · Managing Relations Decision Case ID 202447757 Decision type Investigation Landlord Epping Forest District Council Landlord type Local Authority Occupancy Secure Tenancy Date … 13 Nov 2025 Partial Maladministration Islington and Shoreditch Housing Association Limited (202430026) Case 202430026 · Information and data management Decision Case ID 202430026 Decision type Investigation Landlord Islington and Shoreditch Housing Association Limited Landlord type Housing Association Occupancy Secure … 13 Nov 2025 Maladministration Southend on Sea City Council (202442170) Case 202442170 · Local Authority / ALMO or TMO Decision Case ID 202442170 Decision type Investigation Landlord Southend on Sea City Council Landlord type Local Authority / ALMO or … 13 Nov 2025 Partial Maladministration Southwark Council (202343570) Case 202343570 · Local Authority / ALMO or TMO Decision Case ID 202343570 Decision type Investigation Landlord Southwark Council Landlord type Local Authority Occupancy Secure Tenancy Date 13 November … 12 Nov 2025 No Maladministration Aster Group Limited (202428820) Case 202428820 · Managing Relations Decision Case ID 202428820 Decision type Investigation Landlord Aster Group Limited Landlord type Housing Association Occupancy Secure Tenancy Date 11 … 12 Nov 2025 Partial Maladministration Blackpool Borough Council (202428526) Case 202428526 · Managing Relations Decision Case ID 202428526 Decision type Investigation Landlord Blackpool Borough Council Landlord type Local Authority / ALMO or TMO Occupancy … 12 Nov 2025 Partial Maladministration Leeds City Council (202336074) Case 202336074 · Managing Relations Decision Case ID 202336074 Decision type Investigation Landlord Leeds City Council Landlord type Local Authority / ALMO or TMO Occupancy … 12 Nov 2025 No Maladministration Nottingham City Council (202322483) Case 202322483 · Local Authority / ALMO or TMO Decision Case ID 202322483 Decision type Investigation Landlord Nottingham City Council Landlord type Local Authority Occupancy Secure Tenancy Date 12 … 12 Nov 2025 Outside Jurisdiction Soha Housing Limited (202407326) Case 202407326 · Information and data management Decision Case ID 202407326 Decision type Jurisdiction Landlord Soha Housing Limited Landlord type Housing Association Occupancy Secure Tenancy Date 12 … 12 Nov 2025 Partial Maladministration Sovereign Network Group (202404522) Case 202404522 · Managing Relations Decision Case ID 202404522 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Secure Tenancy Date 12 … 12 Nov 2025 Partial Maladministration Wandle Housing Association Limited (202337457) Case 202337457 · Managing Relations Decision Case ID 202337457 Decision type Investigation Landlord Wandle Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date … 11 Nov 2025 Maladministration Harlow District Council (202343281) Case 202343281 · Local Authority / ALMO or TMO Decision Case ID 202343281 Decision type Investigation Landlord Harlow District Council Landlord type Local Authority / ALMO or TMO Occupancy … 11 Nov 2025 Maladministration London Borough of Enfield (202416777) Case 202416777 · Managing Relations Decision Case ID 202416777 Decision type Investigation Landlord London Borough of Enfield Landlord type Local Authority / ALMO or TMO … 11 Nov 2025 Maladministration London Borough of Tower Hamlets (202403067) Case 202403067 · Estate Management Decision Case ID 202403067 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or … 11 Nov 2025 Partial Maladministration Notting Hill Genesis (202427142) Case 202427142 · Financial Decision Case ID 202427142 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Secure Tenancy Date 6 … 11 Nov 2025 No Maladministration Royal Borough Of Greenwich (202329908) Case 202329908 · Local Authority / ALMO or TMO Decision Case ID 202329908 Decision type Investigation Landlord Royal Borough Of Greenwich Landlord type Local Authority / ALMO or TMO … 10 Nov 2025 Partial Maladministration Leeds City Council (202332405) Case 202332405 · Local Authority / ALMO or TMO Decision Case ID 202332405 Decision type Investigation Landlord Leeds City Council Landlord type Local Authority / ALMO or TMO Occupancy … 10 Nov 2025 Partial Maladministration London Borough of Hammersmith and Fulham (202335928) Case 202335928 · Local Authority / ALMO or TMO Decision Case ID 202335928 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO … 10 Nov 2025 Mediation London Borough of Hammersmith and Fulham (202339384) Case 202339384 · Responsive repairs/activity Decision Case ID 202339384 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority Occupancy Secure … 10 Nov 2025 Reasonable Redress Southwark Council (202400316) Case 202400316 · Managing Relations Decision Case ID 202400316 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure … 7 Nov 2025 Reasonable Redress Haringey London Borough Council (202501855) Case 202501855 · Local Authority / ALMO or TMO Decision Case ID 202501855 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO … 7 Nov 2025 Partial Maladministration London Borough of Islington (202429645) Case 202429645 · Local Authority / ALMO or TMO Decision Case ID 202429645 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority Occupancy Secure Tenancy Date … 7 Nov 2025 Maladministration London Borough of Lambeth (202428095) Case 202428095 · Local Authority / ALMO or TMO Decision Case ID 202428095 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO … 7 Nov 2025 Partial Maladministration Sandwell Metropolitan Borough Council (202318239) Case 202318239 · Local Authority / ALMO or TMO Decision Case ID 202318239 Decision type Investigation Landlord Sandwell Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO … 7 Nov 2025 No Maladministration Thurrock Council (202336412) Case 202336412 · Local Authority / ALMO or TMO Decision Case ID 202336412 Decision type Investigation Landlord Thurrock Council Landlord type Local Authority / ALMO or TMO Occupancy Secure … 6 Nov 2025 Partial Maladministration Birmingham City Council (202330777) Case 202330777 · Local Authority / ALMO or TMO Decision Case ID 202330777 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority Occupancy Secure Tenancy Date 6 … 6 Nov 2025 Maladministration Bromsgrove District Housing Trust Limited (202447551) Case 202447551 · Responsive repairs/activity Decision Case ID 202447551 Decision type Investigation Landlord Bromsgrove District Housing Trust Limited Landlord type Housing Association Occupancy Secure Tenancy … 5 Nov 2025 Reasonable Redress LiveWest Homes Limited (202407649) Case 202407649 · ASB/Abuse/Nuisance Decision Case ID 202407649 Decision type Investigation Landlord LiveWest Homes Limited Landlord type Housing Association Occupancy Secure Tenancy Date 5 … 5 Nov 2025 Partial Maladministration London Borough of Croydon (202409223) Case 202409223 · Local Authority / ALMO or TMO Decision Case ID 202409223 Decision type Investigation Landlord London Borough of Croydon Landlord type Local Authority / ALMO or TMO … 4 Nov 2025 Maladministration London Borough of Hammersmith and Fulham (202441018) Case 202441018 · Local Authority / ALMO or TMO Decision Case ID 202441018 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO … 4 Nov 2025 Partial Maladministration London Borough of Hounslow (202343086) Case 202343086 · Local Authority / ALMO or TMO Decision Case ID 202343086 Decision type Investigation Landlord London Borough of Hounslow Landlord type Local Authority / ALMO or TMO … 31 Oct 2025 Partial Maladministration London Borough of Islington (202341071) Case 202341071 · Local Authority / ALMO or TMO Decision Case ID 202341071 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO … 31 Oct 2025 Maladministration London Borough of Lambeth (202330224) Case 202330224 · Health and Safety (inc. building safety) Decision Case ID 202330224 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO …