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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 513 of 16,595 decisions matching "secure"

Decisions

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27 Feb 2024 Maladministration Clarion Housing Association Limited (202314636) Case 202314636 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: a communal bin shed not being secure. reports about fly-tipping. the resident's … 15 Dec 2023 Maladministration Peabody Trust (202102403) Case 202102403 · Estate Management The complaint is about the landlord’s handling of the resident’s request for it to secure its own access to the … 29 Nov 2023 Maladministration Rooftop Housing Association Limited (202200131) Case 202200131 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of a broken window, a seized hot water tap, … 27 Jun 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202207961) Case 202207961 · Estate Management The complaint is about the landlord’s: Response to the resident’s concerns about the delay in providing the resident with a … 27 Mar 2023 Partial Maladministration Guinness Housing Association Limited (202201117) Case 202201117 · Managing Relations The complaint is about the landlord’s: response to reports of sink back surges into his property; handling of the associated … 28 Feb 2023 Partial Maladministration Lambeth Council (202014249) Case 202014249 · Estate Management The complaint is about the landlord’s: Response to the resident’s reports of an alleged illegal structure built by the neighbour … 10 Feb 2023 Maladministration Thurrock Council (202102215) Case 202102215 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the residents reports of an insecure front door. 5 Feb 2023 Partial Maladministration GreenSquareAccord Limited (202202664) Case 202202664 · Financial This complaint is about: The landlord charging the resident rent while repairs were outstanding. The landlord assigning the resident a … 4 Aug 2022 Reasonable Redress Notting Hill Genesis (202118481) Case 202118481 · Estate Management The complaint is about the landlord’s: response to the resident’s report of a communal door being unsecure; complaints handling. 19 Jul 2022 Partial Maladministration Peabody Trust (202006194) Case 202006194 · Information and data management The resident complains about the landlord's handling of: Their reports of an unsecure satellite dish in 2015, reports of damage … 21 Apr 2022 Maladministration Southwark Council (202007668) Case 202007668 · Managing Relations The complaint is about the landlord’s handling of: A tenancy panel hearing and the resident’s concern that he had been … 26 Jan 2022 Maladministration London & Quadrant Housing Trust (202009794) Case 202009794 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of outstanding works to secure her front door, and … 12 Oct 2021 Partial Maladministration Abri Group Limited (202006482) Case 202006482 · Managing Relations The resident has complained about the landlord’s handling of repairs, in particular: Repairs to her front door. Repairs to an …