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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 513 of 16,595 decisions matching "secure"

Decisions

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21 May 2026 No Maladministration London Borough of Islington (202448147) Case 202448147 · ASB/Abuse/Nuisance Decision Case ID 202448147 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO … 8 May 2026 Maladministration Peabody Trust (202347731) Case 202347731 · ASB/Abuse/Nuisance Decision Case ID 202347731 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Secure Tenancy Date 8 May … 30 Apr 2026 Partial Maladministration Warwick District Council (202312721) Case 202312721 · Financial Decision Case ID 202312721 Decision type Investigation Landlord Warwick District Council Landlord type Local Authority / ALMO or TMO Occupancy … 29 Apr 2026 Maladministration Notting Hill Genesis (202321386) Case 202321386 · Financial Decision Case ID 202321386 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Secure Tenancy Date 29 … 21 Apr 2026 Partial Maladministration London Borough of Hammersmith and Fulham (202316026) Case 202316026 · Local Authority / ALMO or TMO Decision Case ID 202316026 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO … 31 Mar 2026 Maladministration Metropolitan Thames Valley Housing (MTV) (202346688) Case 202346688 · Managing Relations Decision Case ID 202346688 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Secure Tenancy … 31 Mar 2026 Reasonable Redress Onward Homes Limited (202403318) Case 202403318 · Managing Relations Decision Case ID 202403318 Decision type Investigation Landlord Onward Homes Limited Landlord type Housing Association Occupancy Secure Tenancy Date 31 … 27 Mar 2026 No Maladministration London Borough of Enfield (202402399) Case 202402399 · ASB/Abuse/Nuisance Decision Case ID 202402399 Decision type Investigation Landlord London Borough of Enfield Landlord type Local Authority / ALMO or TMO … 26 Mar 2026 Maladministration Royal Borough Of Greenwich (202337916) Case 202337916 · Managing Relations Decision Case ID 202337916 Decision type Investigation Landlord Royal Borough Of Greenwich Landlord type Local Authority / ALMO or TMO … 20 Mar 2026 Maladministration West Northamptonshire Council (202529663) Case 202529663 · Managing Relations Decision Case ID 202529663 Decision type Investigation Landlord West Northamptonshire Council Landlord type Local Authority / ALMO or TMO Occupancy … 10 Mar 2026 Partial Maladministration Barnsley Metropolitan Borough Council (202523800) Case 202523800 · Local Authority / ALMO or TMO Decision Case ID 202523800 Decision type Investigation Landlord Barnsley Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO … 10 Mar 2026 Maladministration Lancaster City Council (202302122) Case 202302122 · Local Authority / ALMO or TMO Decision Case ID 202302122 Decision type Investigation Landlord Lancaster City Council Landlord type Local Authority / ALMO or TMO Occupancy … 10 Mar 2026 Maladministration Southampton City Council (202520155) Case 202520155 · Local Authority / ALMO or TMO Decision Case ID 202450615 and 202520155 Decision type Investigation Landlord Southampton City Council Landlord type Local Authority / ALMO or … 9 Mar 2026 Maladministration Cheshire West and Chester Council (202329111) Case 202329111 · Local Authority / ALMO or TMO Decision Case ID 202329111 Decision type Investigation Landlord Cheshire West and Chester Council Landlord type Local Authority / ALMO or … 6 Mar 2026 No Maladministration Bristol City Council (202402691) Case 202402691 · Local Authority / ALMO or TMO Decision Case ID 202402691 Decision type Investigation Landlord Bristol City Council Landlord type Local Authority Occupancy Secure Tenancy Date 6 … 6 Mar 2026 No Maladministration Sheffield City Council (202438617) Case 202438617 · Local Authority / ALMO or TMO Decision Case ID 202438617 Decision type Investigation Landlord Sheffield City Council Landlord type Local Authority / ALMO or TMO Occupancy … 27 Feb 2026 Partial Maladministration Delta Housing Limited (202443980) Case 202443980 · ASB/Abuse/Nuisance Decision Case ID 202443980 Decision type Investigation Landlord Chelmer Housing Partnership Limited Landlord type Housing Association Occupancy Secure Tenancy Date … 27 Feb 2026 Outside Jurisdiction Derby City Council (202508189) Case 202508189 · Local Authority / ALMO or TMO Decision Case ID 202508189 Decision type Jurisdiction Landlord Derby City Council Landlord type Local Authority / ALMO or TMO Occupancy … 27 Feb 2026 Maladministration London Borough of Barking and Dagenham (202341562) Case 202341562 · Local Authority / ALMO or TMO Decision Case ID 202341562 Decision type Investigation Landlord London Borough of Barking and Dagenham Landlord type Local Authority / ALMO … 27 Feb 2026 Maladministration London Borough of Camden Council (202527094) Case 202527094 · Local Authority / ALMO or TMO Decision Case ID 202527094 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority Occupancy Secure Tenancy … 27 Feb 2026 Partial Maladministration London Borough of Islington (202334444) Case 202334444 · Local Authority / ALMO or TMO Decision Case ID 202334444 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority Occupancy Secure Tenancy Date … 27 Feb 2026 Partial Maladministration London Borough of Lewisham (202527711) Case 202527711 · Financial Decision Case ID 202527711 Decision type Investigation Landlord London Borough of Lewisham Landlord type Local Authority / ALMO or TMO … 27 Feb 2026 No Maladministration London & Quadrant Housing Trust (202301975) Case 202301975 · Managing Relations Decision Case ID 202301975 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Secure Tenancy … 27 Feb 2026 Partial Maladministration London & Quadrant Housing Trust (202417059) Case 202417059 · Managing Relations Decision Case ID 202417059 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Secure Tenancy … 27 Feb 2026 No Maladministration North Kesteven District Council (202329232) Case 202329232 · Local Authority / ALMO or TMO Decision Case ID 202329232 Decision type Investigation Landlord North Kesteven District Council Landlord type Local Authority / ALMO or TMO … 27 Feb 2026 Partial Maladministration Southern Housing (202507149) Case 202507149 · Managing Relations Decision Case ID 202507149 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Secure Tenancy Date 27 February … 27 Feb 2026 Partial Maladministration West Northamptonshire Council (202228112) Case 202228112 · Local Authority / ALMO or TMO Decision Case ID 202228112 Decision type Investigation Landlord West Northamptonshire Council Landlord type Local authority Occupancy Secure tenancy Date 27 … 27 Feb 2026 Partial Maladministration Woking Borough Council (202347827) Case 202347827 · ASB/Abuse/Nuisance Decision Case ID 202347827 Decision type Investigation Landlord Woking Borough Council Landlord type Local Authority / ALMO or TMO Occupancy … 26 Feb 2026 Maladministration City of Lincoln Council (202527811) Case 202527811 · Local Authority / ALMO or TMO Decision Case ID 202527811 Decision type Investigation Landlord City of Lincoln Council Landlord type Local Authority / ALMO or TMO … 26 Feb 2026 Maladministration Kirklees Metropolitan Borough Council (202316664) Case 202316664 · Local Authority / ALMO or TMO Decision Case ID 202316664 Decision type Investigation Landlord Kirklees Metropolitan Borough Council Landlord type Local Authority Occupancy Secure Tenancy Date … 26 Feb 2026 Partial Maladministration London Borough of Lewisham (202501043) Case 202501043 · Local Authority / ALMO or TMO Decision Case ID 202501043 Decision type Investigation Landlord London Borough of Lewisham Landlord type Local Authority / ALMO or TMO … 26 Feb 2026 Maladministration Southwark Council (202425084) Case 202425084 · Local Authority / ALMO or TMO Decision Case ID 202425084 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure … 26 Feb 2026 Partial Maladministration Stoke on Trent City Council (202447867) Case 202447867 · Local Authority / ALMO or TMO Decision Case ID 202447867 Decision type Investigation Landlord Stoke on Trent City Council Landlord type Local Authority / ALMO or … 26 Feb 2026 No Maladministration Winchester City Council (202333164) Case 202333164 · Local Authority / ALMO or TMO Decision Case ID 202333164 Decision type Investigation Landlord Winchester City Council Landlord type Local Authority / ALMO or TMO Occupancy … 25 Feb 2026 Maladministration Hinckley and Bosworth Borough Council (202421861) Case 202421861 · Local Authority / ALMO or TMO Decision Case ID 202421861 Decision type Investigation Landlord Hinckley and Bosworth Borough Council Landlord type Local Authority / ALMO or … 25 Feb 2026 Maladministration London Borough of Lewisham (202525114) Case 202525114 · Local Authority / ALMO or TMO Decision Case ID 202525114 Decision type Investigation Landlord London Borough of Lewisham Landlord type Local Authority / ALMO or TMO … 25 Feb 2026 Maladministration London Borough of Tower Hamlets (202331397) Case 202331397 · ASB/Abuse/Nuisance : Decision Case ID 202331397 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO … 25 Feb 2026 Partial Maladministration Peabody Trust (202424872) Case 202424872 · ASB/Abuse/Nuisance Decision Case ID 202424872 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Secure Tenancy Date 25 February … 24 Feb 2026 Partial Maladministration Arun District Council (202501093) Case 202501093 · Local Authority / ALMO or TMO Decision Case ID 202501093 Decision type Investigation Landlord Arun District Council Landlord type Local Authority / ALMO or TMO Occupancy … 24 Feb 2026 Maladministration Bristol City Council (202324241) Case 202324241 · Local Authority / ALMO or TMO Decision Case ID 202324241 Decision type Investigation Landlord Bristol City Council Landlord type Local Authority Occupancy Secure Tenancy Date 24 … 24 Feb 2026 Partial Maladministration East End Homes Limited (202447180) Case 202447180 · Managing Relations Decision Case ID 202447180 Decision type Investigation Landlord East End Homes Limited Landlord type Housing Association Occupancy Secure Tenancy Date … 24 Feb 2026 Reasonable Redress London Borough of Hammersmith and Fulham (202342558) Case 202342558 · Local Authority / ALMO or TMO Decision Case ID 202342558 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO … 24 Feb 2026 No Maladministration London Borough of Hillingdon (202402273) Case 202402273 · Local Authority / ALMO or TMO Decision Case ID 202402273 Decision type Investigation Landlord London Borough of Hillingdon Landlord type Local Authority / ALMO or TMO … 24 Feb 2026 Maladministration London Borough of Lambeth (202319330) Case 202319330 · Local Authority / ALMO or TMO Decision Case ID 202319330 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority Occupancy Secure Tenancy Date … 24 Feb 2026 Reasonable Redress London Borough of Newham (202426820) Case 202426820 · Local Authority / ALMO or TMO Decision Case ID 202426820 Decision type Investigation Landlord London Borough of Newham Landlord type Local Authority / ALMO or TMO … 24 Feb 2026 Partial Maladministration Southwark Council (202408002) Case 202408002 · Local Authority / ALMO or TMO Decision Case ID 202408002 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure … 23 Feb 2026 Maladministration London Borough of Hammersmith and Fulham (202322934) Case 202322934 · Local Authority / ALMO or TMO Decision Case ID 202322934 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO … 23 Feb 2026 Partial Maladministration London Borough of Hammersmith and Fulham (202516108) Case 202516108 · Local Authority / ALMO or TMO Decision Case ID 202516108 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO … 23 Feb 2026 Outside Jurisdiction London Borough of Lambeth (202425244) Case 202425244 · Local Authority / ALMO or TMO Decision Case ID 202425244 Decision type Jurisdiction Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO … 23 Feb 2026 Maladministration Norwich City Council (202421241) Case 202421241 · Local Authority / ALMO or TMO Decision Case ID 202421241 Decision type Investigation Landlord Norwich City Council Landlord type Local Authority / ALMO or TMO Occupancy …