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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 721 of 16,595 decisions matching "lives"

Decisions

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28 Nov 2025 Partial Maladministration Amplius Living (202431207) Case 202431207 · ASB/Abuse/Nuisance Decision Case ID 202431207 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 28 November … 28 Nov 2025 Maladministration Aster Group Limited (202431989) Case 202431989 · ASB/Abuse/Nuisance Decision Case ID 202431989 Decision type Investigation Landlord Aster Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 … 28 Nov 2025 Maladministration Believe Housing Limited (202414395) Case 202414395 · Managing Relations Decision Case ID 202414395 Decision type Investigation Landlord Believe Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 … 28 Nov 2025 Maladministration Bristol City Council (202340773) Case 202340773 · Managing Relations Decision Case ID 202340773 Decision type Investigation Landlord Bristol City Council Landlord type Local Authority / ALMO or TMO Occupancy … 28 Nov 2025 Maladministration City of Wolverhampton Council (202404424) Case 202404424 · Local Authority / ALMO or TMO Decision Case ID 202404424 Decision type Investigation Landlord Wolverhampton City Council Landlord type Local Authority / ALMO or TMO Occupancy … 28 Nov 2025 Partial Maladministration Clarion Housing Association Limited (202509922) Case 202509922 · Managing Relations Decision Case ID 202509922 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 28 Nov 2025 Partial Maladministration Gateshead Metropolitan Borough Council (202504764) Case 202504764 · Managing Relations Decision Case ID 202504764 Decision type Investigation Landlord Gateshead Metropolitan Borough Council Landlord type Local Authority Occupancy Secure Tenancy Date … 28 Nov 2025 Partial Maladministration GreenSquareAccord Limited (202503811) Case 202503811 · Managing Relations Decision Case ID 202503811 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November … 28 Nov 2025 Partial Maladministration Hyde Housing Association Limited (202502398) Case 202502398 · Managing Relations Decision Case ID 202502398 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 28 Nov 2025 Maladministration Islington and Shoreditch Housing Association Limited (202513635) Case 202513635 · Estate Management Decision Case ID 202513635 Decision type Investigation Landlord Islington and Shoreditch Housing Association Limited Landlord type Housing Association Occupancy Assured … 28 Nov 2025 Partial Maladministration LiveWest Homes Limited (202335346) Case 202335346 · ASB/Abuse/Nuisance Decision Case ID 202335346 Decision type Investigation Landlord LiveWest Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 … 28 Nov 2025 Partial Maladministration LiveWest Homes Limited (202430995) Case 202430995 · Managing Relations Decision Case ID 202430995 Decision type Investigation Landlord LiveWest Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 … 28 Nov 2025 Partial Maladministration London Borough of Camden Council (202504809) Case 202504809 · Local Authority / ALMO or TMO Decision Case ID 202504809 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or … 28 Nov 2025 Maladministration London Borough of Harrow (202430466) Case 202430466 · Local Authority / ALMO or TMO Decision Case ID 202430466 Decision type Investigation Landlord London Borough of Harrow Landlord type Local Authority / ALMO or TMO … 28 Nov 2025 Maladministration Moat Homes Limited (202345791) Case 202345791 · Managing Relations Decision Case ID 202345791 Decision type Investigation Landlord Moat Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 … 28 Nov 2025 Reasonable Redress Notting Hill Genesis (202334336) Case 202334336 · Managing Relations Decision Case ID 202334336 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 28 … 28 Nov 2025 Maladministration Orbit Housing Association Limited (202432267) Case 202432267 · Managing Relations Decision Case ID 202432267 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 28 Nov 2025 Maladministration Paragon Asra Housing Limited (202444308) Case 202444308 · Managing Relations Decision Case ID 202444308 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 28 Nov 2025 Partial Maladministration Platform Housing Group Limited (202450883) Case 202450883 · Managing Relations Decision Case ID 202450883 Decision type Investigation Landlord Platform Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 28 Nov 2025 Maladministration Sanctuary Housing Association (202412843) Case 202412843 · Financial Decision Case ID 202412843 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 28 … 28 Nov 2025 Partial Maladministration Sandwell Metropolitan Borough Council (202453379) Case 202453379 · Local Authority / ALMO or TMO Decision Case ID 202453379 Decision type Investigation Landlord Sandwell Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO … 28 Nov 2025 Maladministration Southern Housing (202414476) Case 202414476 · Managing Relations Decision Case ID 202414476 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 28 November … 28 Nov 2025 Maladministration Southwark Council (202422153) Case 202422153 · Local Authority / ALMO or TMO Decision Case ID 202422153 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Assured … 28 Nov 2025 Partial Maladministration Sovereign Network Group (202504006) Case 202504006 · Managing Relations Decision Case ID 202504006 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 28 … 28 Nov 2025 Partial Maladministration Stonewater Limited (202452282) Case 202452282 · Managing Relations Decision Case ID 202452282 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November … 28 Nov 2025 No Maladministration The Guinness Partnership Limited (202335309) Case 202335309 · Health and Safety (inc. building safety) Decision Case ID 202335309 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Shared Ownership Date … 27 Nov 2025 Maladministration Abri Group Limited (202509637) Case 202509637 · ASB/Abuse/Nuisance Decision Case ID 202509637 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 … 27 Nov 2025 Partial Maladministration Citizen Housing Group Limited (202346243) Case 202346243 · Managing Relations Decision Case ID 202346243 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 27 Nov 2025 Partial Maladministration Clarion Housing Association Limited (202416211) Case 202416211 · Health and Safety (inc. building safety) Decision Case ID 202416211 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 27 Nov 2025 Maladministration Clarion Housing Association Limited (202424933) Case 202424933 · Managing Relations Decision Case ID 202424933 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 27 Nov 2025 Maladministration Clarion Housing Association Limited (202442254) Case 202442254 · Managing Relations Decision Case ID 202442254 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 27 Nov 2025 Partial Maladministration Haringey London Borough Council (202442873) Case 202442873 · Local Authority / ALMO or TMO Decision Case ID 202442873 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO … 27 Nov 2025 Partial Maladministration Jigsaw Homes Group Limited (202427576) Case 202427576 · ASB/Abuse/Nuisance Decision Case ID 202427576 Decision type Investigation Landlord Jigsaw Homes Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 27 Nov 2025 Maladministration London Borough of Hammersmith and Fulham (202509424) Case 202509424 · Managing Relations Decision Case ID 202509424 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO … 27 Nov 2025 Maladministration London Borough of Islington (202334423) Case 202334423 · Local Authority / ALMO or TMO Decision Case ID 202334423 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO … 27 Nov 2025 Maladministration London Borough of Lambeth (202440702) Case 202440702 · Managing Relations Decision Case ID 202440702 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority Occupancy Secure Tenancy Date … 27 Nov 2025 No Maladministration London & Quadrant Housing Trust (202412013) Case 202412013 · Managing Relations Decision Case ID 202412013 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 27 Nov 2025 No Maladministration Muir Group Housing Association Limited (202432914) Case 202432914 · Managing Relations Decision Case ID 202432914 Decision type Investigation Landlord Muir Group Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy … 27 Nov 2025 No Maladministration Notting Hill Genesis (202510395) Case 202510395 · Financial Decision Case ID 202510395 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 27 … 27 Nov 2025 Partial Maladministration Oxford City Council (202505886) Case 202505886 · ASB/Abuse/Nuisance Decision Case ID 202505886 Decision type Investigation Landlord Oxford City Council Landlord type Local Authority Occupancy Secure Tenancy Date 27 … 27 Nov 2025 Maladministration Paradigm Housing Group Limited (202338335) Case 202338335 · Health and Safety (inc. building safety) Decision Case ID 202338335 Decision type Investigation Landlord Paradigm Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 27 Nov 2025 No Maladministration Paragon Asra Housing Limited (202505348) Case 202505348 · ASB/Abuse/Nuisance Decision Case ID 202505348 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 27 Nov 2025 Reasonable Redress Peabody Trust (202400765) Case 202400765 · Managing Relations Decision Case ID 202400765 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 27 November … 27 Nov 2025 Maladministration Saffron Housing Trust Limited (202502260) Case 202502260 · Managing Relations Decision Case ID 202502260 Decision type Investigation Landlord Saffron Housing Trust Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 27 Nov 2025 Partial Maladministration Stonewater Limited (202324456) Case 202324456 · Managing Relations Decision Case ID 202324456 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Secure Tenancy Date 27 November … 27 Nov 2025 Partial Maladministration Tendring District Council (202317086) Case 202317086 · Local Authority / ALMO or TMO Decision Case ID 202317086 Decision type Investigation Landlord Tendring District Council Landlord type Local Authority / ALMO or TMO Occupancy … 27 Nov 2025 Maladministration The Guinness Partnership Limited (202430718) Case 202430718 · Managing Relations Decision Case ID 202430718 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 27 Nov 2025 Maladministration West Northamptonshire Council (202323688) Case 202323688 · Managing Relations Decision Case ID 202323688 Decision type Investigation Landlord West Northamptonshire Council Landlord type Local Authority / ALMO or TMO Occupancy … 26 Nov 2025 Reasonable Redress Aspire Housing Limited (202402787) Case 202402787 · Managing Relations Decision Case ID 202402787 Decision type Investigation Landlord Aspire Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 … 26 Nov 2025 Maladministration GreenSquareAccord Limited (202453385) Case 202453385 · Managing Relations Decision Case ID 202453385 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Other Date 26 November 2025 …