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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 721 of 16,595 decisions matching "lives"

Decisions

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16 Oct 2025 Partial Maladministration Sanctuary Housing Association (202402777) Case 202402777 · Managing Relations Decision Case ID 202402777 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Leaseholder Date 16 October … 15 Oct 2025 Maladministration Aster Group Limited (202429120) Case 202429120 · Managing Relations Decision Case ID 202429120 Decision type Investigation Landlord Aster Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 15 … 15 Oct 2025 Reasonable Redress City of Westminster Council (202413337) Case 202413337 · Managing Relations Decision Case ID 202413337 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority / ALMO or TMO … 15 Oct 2025 Partial Maladministration Home Group Limited (202428656) Case 202428656 · Managing Relations Decision Case ID 202428656 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 15 … 15 Oct 2025 Reasonable Redress Peabody Trust (202315741) Case 202315741 · Managing Relations Decision Case ID 202315741 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Leaseholder Date 15 October 2025 … 14 Oct 2025 Partial Maladministration A2Dominion Housing Group Limited (202407929) Case 202407929 · Estate Management Decision Case ID 202407929 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Leaseholder Date 14 … 14 Oct 2025 Maladministration London & Quadrant Housing Trust (202425812) Case 202425812 · Managing Relations Decision Case ID 202425812 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leaseholder Date … 14 Oct 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202447347) Case 202447347 · Managing Relations Decision Case ID 202447347 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy … 14 Oct 2025 Reasonable Redress Sanctuary Housing Association (202428874) Case 202428874 · Financial Decision Case ID 202428874 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 14 … 14 Oct 2025 Maladministration Stonewater Limited (202426493) Case 202426493 · Managing Relations Decision Case ID 202426493 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 14 October … 13 Oct 2025 Maladministration A2Dominion Housing Group Limited (202332741) Case 202332741 · Managing Relations Decision Case ID 202332741 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date … 13 Oct 2025 Maladministration ForHousing Limited (202435463) Case 202435463 · Managing Relations Decision Case ID 202435463 Decision type Investigation Landlord ForHousing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 October … 13 Oct 2025 Partial Maladministration Onward Homes Limited (202419379) Case 202419379 · Estate Management Decision Case ID 202419379 Decision type Investigation Landlord Onward Homes Limited Landlord type Housing Association Occupancy Leaseholder Date 13 October … 13 Oct 2025 Partial Maladministration Saxon Weald (202427040) Case 202427040 · ASB/Abuse/Nuisance Decision Case ID 202427040 Decision type Investigation Landlord Saxon Weald Landlord type Housing Association Occupancy Assured Tenancy Date 9 October … 13 Oct 2025 Maladministration Southern Housing (202401836) Case 202401836 · Managing Relations Decision Case ID 202401836 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Shared Ownership Date 13 October … 13 Oct 2025 Maladministration Southern Housing (202427982) Case 202427982 · Managing Relations Decision Case ID 202427982 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 13 October … 10 Oct 2025 Maladministration GreenSquareAccord Limited (202312997) Case 202312997 · ASB/Abuse/Nuisance Decision Case ID 202312997 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 October … 10 Oct 2025 No Maladministration Southern Housing (202429762) Case 202429762 · Managing Relations Decision Case ID 202429762 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 10 … 27 Feb 2025 Partial Maladministration Hyde Housing Association Limited (202223914) Case 202223914 · Old Complaints Handling categories The complaint is about the landlord’s decision not to apply for possession of a property on the estate where the … 13 Sep 2022 No Maladministration Wandsworth Council (202127222) Case 202127222 · Estate Management The complaint is about the landlord's response to the resident’s concerns about the lift breaking down in the block of … 6 Apr 2022 Outside Jurisdiction Barking and Dagenham Council (202113031) Case 202113031 · Estate Management The Council’s decision to extend a controlled parking scheme to include the area where the resident lives.