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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 721 of 16,595 decisions matching "lives"

Decisions

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20 Nov 2025 Partial Maladministration London & Quadrant Housing Trust (202406843) Case 202406843 · Managing Relations Decision Case ID 202406843 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 20 Nov 2025 Maladministration Southwark Council (202415795) Case 202415795 · Local Authority / ALMO or TMO Decision Case ID 202415795 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder … 20 Nov 2025 Partial Maladministration Your Housing Group Limited (202417659) Case 202417659 · Managing Relations Decision Case ID 202417659 Decision type Investigation Landlord Your Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 19 Nov 2025 Partial Maladministration A2Dominion Housing Group Limited (202503656) Case 202503656 · Managing Relations Decision Case ID 202503656 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 19 Nov 2025 Partial Maladministration Clarion Housing Association Limited (202340672) Case 202340672 · Financial Decision Case ID 202340672 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date … 19 Nov 2025 Reasonable Redress East End Homes Limited (202334186) Case 202334186 · Managing Relations Decision Case ID 202334186 Decision type Investigation Landlord East End Homes Limited Landlord type Housing Association Occupancy Leaseholder Date 19 … 19 Nov 2025 Reasonable Redress GreenSquareAccord Limited (202102715) Case 202102715 · ASB/Abuse/Nuisance Decision Case ID 202102715 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Date 19 November 2025 … 19 Nov 2025 Partial Maladministration Home Group Limited (202503748) Case 202503748 · ASB/Abuse/Nuisance Decision Case ID 202503748 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 … 19 Nov 2025 No Maladministration Manchester City Council (202505558) Case 202505558 · Local Authority / ALMO or TMO Decision Case ID 202505558 Decision type Investigation Landlord Manchester City Council Landlord type Local Authority / ALMO or TMO Occupancy … 19 Nov 2025 Maladministration Milton Keynes City Council (202343176) Case 202343176 · Managing Relations Decision Case ID 202343176 Decision type Investigation Landlord Milton Keynes Council Landlord type Local Authority Occupancy Secure Tenancy Date 19 … 19 Nov 2025 No Maladministration North Devon Homes (202432929) Case 202432929 · Estate Management Decision Case ID 202432929 Decision type Investigation Landlord North Devon Homes Landlord type Housing Association Occupancy Assured Tenancy Date 19 … 19 Nov 2025 Maladministration One Housing Group Limited (202411969) Case 202411969 · Managing Relations Decision Case ID 202411969 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 19 Nov 2025 Partial Maladministration The Guinness Partnership Limited (202347693) Case 202347693 · Managing Relations Decision Case ID 202347693 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 18 Nov 2025 Maladministration Amplius Living (202414643) Case 202414643 · Health and Safety (inc. building safety) Decision Case ID 202414643 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 18 November … 18 Nov 2025 No Maladministration Community Gateway Association Limited (202300470) Case 202300470 · Managing Relations Decision Case ID 202300470 Decision type Investigation Landlord Community Gateway Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 18 Nov 2025 Maladministration GreenSquareAccord Limited (202347909) Case 202347909 · Managing Relations Decision Case ID 202347909 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 November … 18 Nov 2025 Partial Maladministration Hyde Housing Association Limited (202404575) Case 202404575 · Managing Relations Decision Case ID 202404575 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 18 Nov 2025 Reasonable Redress Notting Hill Genesis (202413872) Case 202413872 · ASB/Abuse/Nuisance Decision Case ID 202413872 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 18 … 18 Nov 2025 Maladministration Places for People Group Limited (202429127) Case 202429127 · Managing Relations Decision Case ID 202429127 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy … 18 Nov 2025 Maladministration Salix Homes Limited (202451129) Case 202451129 · ASB/Abuse/Nuisance Decision Case ID 202451129 Decision type Investigation Landlord Salix Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 … 18 Nov 2025 Partial Maladministration Slough Borough Council (202442937) Case 202442937 · Managing Relations Decision Case ID 202442937 Decision type Investigation Landlord Slough Borough Council Landlord type Local Authority / ALMO or TMO Occupancy … 18 Nov 2025 Partial Maladministration Southern Housing (202417064) Case 202417064 · Managing Relations Decision Case ID 202417064 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 18 November … 18 Nov 2025 Maladministration Southern Housing (202505763) Case 202505763 · Managing Relations Decision Case ID 202505763 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 18 November … 18 Nov 2025 Partial Maladministration South Tyneside Council (202347851) Case 202347851 · ASB/Abuse/Nuisance Decision Case ID 202347851 Decision type Investigation Landlord South Tyneside Council Landlord type Local Authority / ALMO or TMO Occupancy … 18 Nov 2025 Maladministration West Northamptonshire Council (202445059) Case 202445059 · Managing Relations Decision Case ID 202445059 Decision type Investigation Landlord West Northamptonshire Council Landlord type Local Authority / ALMO or TMO Occupancy … 17 Nov 2025 No Maladministration GreenSquareAccord Limited (202404691) Case 202404691 · ASB/Abuse/Nuisance Decision Case ID 202404691 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 November … 17 Nov 2025 Maladministration Leeds City Council (202323151) Case 202323151 · Local Authority / ALMO or TMO Decision Case ID 202323151 Decision type Investigation Landlord Leeds City Council Landlord type Local Authority / ALMO or TMO Occupancy … 17 Nov 2025 Partial Maladministration London Borough of Enfield (202315690) Case 202315690 · Local Authority / ALMO or TMO Decision Case ID 202315690 Decision type Investigation Landlord London Borough of Enfield Landlord type Local Authority / ALMO or TMO … 17 Nov 2025 No Maladministration Manchester City Council (202402012) Case 202402012 · ASB/Abuse/Nuisance Decision Case ID 202402012 Decision type Investigation Landlord Manchester City Council Landlord type Local Authority / ALMO or TMO Occupancy … 17 Nov 2025 No Maladministration Midland Heart Limited (202420380) Case 202420380 · Managing Relations Decision Case ID 202420380 Decision type Investigation Landlord Midland Heart Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 … 17 Nov 2025 Maladministration Orbit Housing Association Limited (202329073) Case 202329073 · Managing Relations Decision Case ID 202329073 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date … 14 Nov 2025 Partial Maladministration City of London Corporation (202335509) Case 202335509 · Managing Relations Decision Case ID 202335509 Decision type Investigation Landlord City of London Corporation Landlord type Local Authority / ALMO or TMO … 14 Nov 2025 Partial Maladministration Clarion Housing Association Limited (202315352) Case 202315352 · Responsive repairs/activity Decision Case ID 202315352 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date … 14 Nov 2025 No Maladministration Colchester City Council (202445527) Case 202445527 · Local Authority / ALMO or TMO Decision Case ID 202445527 Decision type Investigation Landlord Colchester City Council Landlord type Local Authority / ALMO or TMO Occupancy … 14 Nov 2025 Maladministration Haringey London Borough Council (202330110) Case 202330110 · Managing Relations Decision Case ID 202330110 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO … 14 Nov 2025 Partial Maladministration London Borough of Camden Council (202414070) Case 202414070 · Local Authority / ALMO or TMO Decision Case ID 202414070 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or … 14 Nov 2025 Partial Maladministration London & Quadrant Housing Trust (202223256) Case 202223256 · Managing Relations Decision Case ID 202223256 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 14 Nov 2025 Partial Maladministration London & Quadrant Housing Trust (202408974) Case 202408974 · ASB/Abuse/Nuisance Decision Case ID 202408974 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 14 Nov 2025 Partial Maladministration Sovereign Network Group (202316658) Case 202316658 · ASB/Abuse/Nuisance Decision Case ID 202316658 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Secure Tenancy Date 14 … 14 Nov 2025 No Maladministration Sovereign Network Group (202430266) Case 202430266 · Estate Management Decision Case ID 202430266 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Secure tenancy Date 14 … 14 Nov 2025 Partial Maladministration The Riverside Group Limited (202407909) Case 202407909 · ASB/Abuse/Nuisance Decision Case ID 202407909 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 13 Nov 2025 Partial Maladministration Clarion Housing Association Limited (202428853) Case 202428853 · Financial Decision Case ID 202428853 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 13 Nov 2025 Partial Maladministration Derby City Council (202402676) Case 202402676 · Local Authority / ALMO or TMO Decision Case ID 202402676 Decision type Investigation Landlord Derby City Council Landlord type Local Authority / ALMO or TMO Occupancy … 13 Nov 2025 Maladministration One Housing Group Limited (202333530) Case 202333530 · Managing Relations Decision Case ID 202333530 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 13 Nov 2025 Partial Maladministration Sanctuary Housing Association (202340521) Case 202340521 · Managing Relations Decision Case ID 202340521 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 13 … 13 Nov 2025 Partial Maladministration Southwark Council (202343570) Case 202343570 · Local Authority / ALMO or TMO Decision Case ID 202343570 Decision type Investigation Landlord Southwark Council Landlord type Local Authority Occupancy Secure Tenancy Date 13 November … 12 Nov 2025 No Maladministration Aster Group Limited (202428820) Case 202428820 · Managing Relations Decision Case ID 202428820 Decision type Investigation Landlord Aster Group Limited Landlord type Housing Association Occupancy Secure Tenancy Date 11 … 12 Nov 2025 Partial Maladministration Blackpool Borough Council (202428526) Case 202428526 · Managing Relations Decision Case ID 202428526 Decision type Investigation Landlord Blackpool Borough Council Landlord type Local Authority / ALMO or TMO Occupancy … 12 Nov 2025 Partial Maladministration First Choice Homes Oldham Limited (202334599) Case 202334599 · Managing Relations Decision Case ID 202334599 Decision type Investigation Landlord First Choice Homes Oldham Limited Landlord type Housing Association Occupancy Assured Tenancy … 12 Nov 2025 Maladministration London Borough of Hounslow (202337986) Case 202337986 · ASB/Abuse/Nuisance Decision Case ID 202337986 Decision type Investigation Landlord London Borough of Hounslow Landlord type Local Authority / ALMO or TMO …