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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,354 of 16,595 decisions matching "property"

Decisions

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21 Apr 2023 Outside Jurisdiction Clarion Housing Association Limited (202121055) Case 202121055 · Estate Management The complaint is about the landlord’s handling of: The resident’s reports that his neighbour removed his fence without permission. The … 21 Apr 2023 Partial Maladministration Home Group Limited (202116755) Case 202116755 · Estate Management The complaint is about the landlord’s response to the resident’s: Reports of defects in her new build property. Concerns about … 20 Apr 2023 Maladministration Haringey London Borough Council (202120060) Case 202120060 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of repair issues in the property. The Ombudsman has … 20 Apr 2023 Maladministration TBG Open Door Limited (202202133) Case 202202133 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of noise from an upstairs property. 20 Apr 2023 No Maladministration Unity Housing Association Limited (202127712) Case 202127712 · Financial The complaint is about the landlord’s handling of the resident’s reports that the white goods in their property were faulty … 19 Apr 2023 Partial Maladministration Chelmer Housing Partnership Limited (202209244) Case 202209244 · Managing Relations The complaint is about the level of compensation offered by the landlord in relation to the resident’s reports about: Property … 19 Apr 2023 No Maladministration Peabody Trust (202120260) Case 202120260 · Managing Relations The complaint is about the landlord’s response to the resident about: damage to carpet at the property. its complaint handling. 18 Apr 2023 No Maladministration Aster Group Limited (202214789) Case 202214789 · Occupancy Rights The complaint is about the landlord’s decision not to grant permission for the resident to keep his dog at the … 18 Apr 2023 Partial Maladministration Islington Council (202109673) Case 202109673 · Information and data management The resident has complained about the landlord’s handling of an ongoing leak issue including the standard of workmanship and the … 18 Apr 2023 Partial Maladministration The Guinness Partnership Limited (202120574) Case 202120574 · Financial The complaint is about the landlord’s: Response to the report that the gas supply had been capped since the resident … 17 Apr 2023 Maladministration A2Dominion Housing Group Limited (202124090) Case 202124090 · Old Property Condition migrated-2025 The complaint concerns the landlord’s handling of repairs to the driveway of the resident’s property. 17 Apr 2023 Partial Maladministration Manchester City Council (202119702) Case 202119702 · Managing Relations The complaint is about the landlord’s handling of: Water leaking into the resident’s property. The associated complaint. 14 Apr 2023 No Maladministration Jigsaw Homes Group Limited (202203265) Case 202203265 · Occupancy Rights The complaint is about the landlord’s response to the resident’s request to reclassify her property from a three-bedroom to a … 14 Apr 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202116921) Case 202116921 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports about repairs to the bathroom at the property; The … 13 Apr 2023 Partial Maladministration Haringey London Borough Council (202123855) Case 202123855 · Financial The complaint is about: The repairs service provided by the landlord following a burst pipe in the property. The suitability … 13 Apr 2023 Maladministration London & Quadrant Housing Trust (202010808) Case 202010808 · Managing Relations The complaint is about: the landlord’s response to repairs required in the kitchen and to internal doors in the property. … 13 Apr 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202122675) Case 202122675 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of repairs required to the front door at the … 13 Apr 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202127907) Case 202127907 · Managing Relations The complaint is about: The landlord’s handling of bathroom and kitchen repairs in the property. The landlord’s handling of the … 13 Apr 2023 Partial Maladministration Orbit Housing Association Limited (202123222) Case 202123222 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of damp and mould in his property. The Ombudsman … 13 Apr 2023 Partial Maladministration Peabody Trust (202128473) Case 202128473 · Financial The complaint is about the landlord’s handling of: - The resident's decant from her property following the collapse of upstairs … 13 Apr 2023 Partial Maladministration Sovereign Living Limited (202204942) Case 202204942 · Managing Relations The complaint is about: The length of time it took the landlord to provide the management pack required for the … 13 Apr 2023 Partial Maladministration The Community Housing Group Limited (202106309) Case 202106309 · Managing Relations The complaint is about the landlord’s response to the resident’s request for the neighbour to store their rubbish bins within … 13 Apr 2023 Maladministration Wandle Housing Association Limited (202115617) Case 202115617 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of mould, damp and leaking toilet in the property. … 13 Apr 2023 Maladministration Yorkshire Housing Limited (202208530) Case 202208530 · Financial The complaint is regarding the landlord’s response to the resident’s queries about the rent category of the property and its … 11 Apr 2023 Maladministration Hightown Housing Association Limited (202215632) Case 202215632 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of works required to the property allocated to the resident before his tenancy … 11 Apr 2023 Partial Maladministration London Borough of Redbridge (202120423) Case 202120423 · Old Property Condition migrated-2025 The complaint is about: The landlord’s response to the resident’s request to extend her property. The landlord’s decision to refuse … 11 Apr 2023 No Maladministration Sanctuary Housing Association (202203195) Case 202203195 · Estate Management The complaint is about the landlord's response to the resident's request to cut back trees in the back garden of … 6 Apr 2023 Maladministration Town and Country Housing (202204373) Case 202204373 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s complaint concerning structural issues with his property. 5 Apr 2023 Partial Maladministration Abri Group Limited (202216490) Case 202216490 · Managing Relations The complaint is about: a proposed 5G installation on a landlord owned building near to the resident’s property, and; the … 5 Apr 2023 Maladministration Aspire Housing Limited (202205312) Case 202205312 · Managing Relations The Complaint is about the landlord’s: Response to the resident’s concerns about the condition of the property when let to … 5 Apr 2023 Maladministration London Borough of Brent (202121420) Case 202121420 · Financial The complaint is about the landlord’s handling of the resident’s request to be compensated for damages from a water leak … 4 Apr 2023 Maladministration Orbit Group Limited (202217852) Case 202217852 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request to replace the pathway to the property. 3 Apr 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202203033) Case 202203033 · Financial The complaint is about the landlord’s: Handling of the resident’s request not to return to her property following a decant … 3 Apr 2023 No Maladministration Northumberland Council (202211307) Case 202211307 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for heating to be installed in the porch of … 31 Mar 2023 Partial Maladministration A2Dominion Housing Group Limited (202002090) Case 202002090 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about: his application to purchase a property through the … 31 Mar 2023 Maladministration Haringey London Borough Council (202124402) Case 202124402 · Managing Relations The complaint is regarding the landlord’s: Handling of the resident’s reports of a leak in the property. Response to the … 31 Mar 2023 Maladministration Hyde Housing Association Limited (202103794) Case 202103794 · Old Property Condition migrated-2025 The complaint is about the landlord’s responses to: Repairs in the property. Reports of intermittent heating and hot water. 31 Mar 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202012566) Case 202012566 · Health and Safety (inc. building safety) The complaint is about: The level of compensation offered by the landlord in relation to the toilet repairs. The landlord’s … 31 Mar 2023 Maladministration Stoke-on-Trent City Council (202004616) Case 202004616 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of damp and outstanding repairs at her property. Complaint … 30 Mar 2023 No Maladministration Habinteg Housing Association Limited (202124509) Case 202124509 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of blocked drains outside her property. The landlord’s complaints … 30 Mar 2023 Maladministration London Borough of Enfield (202122495) Case 202122495 · Managing Relations The complaint is about: The landlord’s handling of a leak to the resident’s property, its lack of maintenance to the … 30 Mar 2023 Maladministration Paragon Asra Housing Limited (202126520) Case 202126520 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of the residents reports of leaks into their property, the resulting repairs and … 30 Mar 2023 Severe Maladministration Sanctuary Housing Association (202107263) Case 202107263 · Managing Relations The resident’s complaint is about the landlord’s: Response to the resident’s reports of damp and mould in the property. Handling … 30 Mar 2023 Maladministration Southern Housing Group Limited (202211508) Case 202211508 · Estate Management The complaint concerns the landlord’s handling of: The resident’s concerns about parking arrangements at her property and issues with her … 30 Mar 2023 No Maladministration Southwark Council (202121132) Case 202121132 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s concerns about bedbugs in the property. 29 Mar 2023 Partial Maladministration Adur District Council (201712818) Case 201712818 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Disabled adaptions to the resident’s property. The resident’s reports of anti-social behaviour(ASB). 29 Mar 2023 No Maladministration Bromford Housing Association Limited (202114834) Case 202114834 · Estate Management The complaint is about: The landlord’s decision to remove the communal porch doors to the resident’s property. its associated complaint … 29 Mar 2023 Maladministration Kirklees Council (202113785) Case 202113785 · Managing Relations The complaint is about the resident’s reports about the actions of a contractor whilst carrying out a property inspection. 29 Mar 2023 Maladministration London & Quadrant Housing Trust (202122562) Case 202122562 · Information and data management The complaint is about the landlord’s: Response to the resident's reports of damp and mould at the property. Complaints handling. … 29 Mar 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202212263) Case 202212263 · Managing Relations The complaint is about: the landlord’s response to the resident’s reports of a leak in the property. the landlord’s complaint …