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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 7,197 of 16,595 decisions matching "limited"

Decisions

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28 Jan 2026 Partial Maladministration Clarion Housing Association Limited (202413469) Case 202413469 · Financial Decision Case ID 202413469 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date … 28 Jan 2026 Partial Maladministration ForHousing Limited (202513152) Case 202513152 · Managing Relations Decision Case ID 202513152 Decision type Investigation Landlord ForHousing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 January … 28 Jan 2026 Partial Maladministration GreenSquareAccord Limited (202440135) Case 202440135 · Managing Relations Decision Case ID 202440135 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 January … 28 Jan 2026 Maladministration Home Group Limited (202452515) Case 202452515 · Managing Relations Decision Case ID 202452515 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 14 … 28 Jan 2026 Partial Maladministration Irwell Valley Housing Association Limited (202334405) Case 202334405 · Managing Relations Decision Case ID 202334405 Decision type Investigation Landlord Irwell Valley Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy … 28 Jan 2026 Partial Maladministration Mosscare St. Vincent’s Housing Group Limited (202419323) Case 202419323 · Financial Decision Case ID 202419323 Decision type Investigation Landlord Mosscare St. Vincent’s Housing Group Limited Landlord type Housing Association Occupancy Assured … 28 Jan 2026 Partial Maladministration One Housing Group Limited (202421385) Case 202421385 · Managing Relations The landlord’s stage 2 response was slightly delayed. However, the responses were thorough and there were no failures identified which … 28 Jan 2026 Partial Maladministration Places for People Group Limited (202431739) Case 202431739 · Financial Decision Case ID 202431739 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Shared Ownership … 28 Jan 2026 Maladministration Progress Housing Association Limited (202411374) Case 202411374 · ASB/Abuse/Nuisance Decision Case ID 202411374 Decision type Investigation Landlord Progress Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 28 Jan 2026 Partial Maladministration Soha Housing Limited (202518547) Case 202518547 · Managing Relations Decision Case ID 202518547 Decision type Investigation Landlord Soha Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 … 28 Jan 2026 Partial Maladministration The Guinness Partnership Limited (202325377) Case 202325377 · Estate Management Decision Case ID 202325377 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 28 Jan 2026 Partial Maladministration The Guinness Partnership Limited (202515390) Case 202515390 · Managing Relations Decision Case ID 202515390 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 28 Jan 2026 No Maladministration Thirteen Housing Group Limited (202440514) Case 202440514 · Old Complaints Handling categories Decision Case ID 202440514 Decision type Investigation Landlord Thirteen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 28 Jan 2026 No Maladministration Wandle Housing Association Limited (202423257) Case 202423257 · Managing Relations Decision Case ID 202423257 Decision type Investigation Landlord Wandle Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 27 Jan 2026 Maladministration Accent Housing Limited (202400609) Case 202400609 · Old Complaints Handling categories Decision Case ID 202400609 Decision type Investigation Landlord Accent Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 … 27 Jan 2026 Partial Maladministration Bromford Flagship LiveWest Limited (202339152) Case 202339152 · Managing Relations Decision Case ID 202339152 Decision type Investigation Landlord Bromford Flagship Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 … 27 Jan 2026 Partial Maladministration Clarion Housing Association Limited (202416573) Case 202416573 · Managing Relations Decision Case ID 202416573 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 27 Jan 2026 No Maladministration Clarion Housing Association Limited (202501909) Case 202501909 · Managing Relations Decision Case ID 202501909 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 27 Jan 2026 Partial Maladministration GreenSquareAccord Limited (202516593) Case 202516593 · ASB/Abuse/Nuisance Decision Case ID 202516593 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 January … 27 Jan 2026 Reasonable Redress Hyde Housing Association Limited (202421001) Case 202421001 · Old Complaints Handling categories Decision Case ID 202421001 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 27 Jan 2026 Maladministration Stonewater Limited (202513245) Case 202513245 · Managing Relations Decision Case ID 202513245 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 January … 27 Jan 2026 Partial Maladministration Torus62 Limited (202433269) Case 202433269 · Managing Relations Decision Case ID 202433269 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 January … 27 Jan 2026 Partial Maladministration Vico Homes Limited (202523270) Case 202523270 · Managing Relations Decision Case ID 202523270 Decision type Investigation Landlord Vico Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 … 26 Jan 2026 Maladministration A2Dominion Housing Group Limited (202432226) Case 202432226 · Managing Relations Decision Case ID 202432226 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 26 Jan 2026 Maladministration Clarion Housing Association Limited (202346198) Case 202346198 · Managing Relations Decision Case ID 202346198 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 26 Jan 2026 Partial Maladministration Midland Heart Limited (202431475) Case 202431475 · Old Complaints Handling categories Decision Case ID 202431475 Decision type Investigation Landlord Midland Heart Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 … 26 Jan 2026 Partial Maladministration Orbit Housing Association Limited (202405060) Case 202405060 · Managing Relations Decision Case ID 202405060 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 26 Jan 2026 Partial Maladministration Origin Housing Limited (202522698) Case 202522698 · Managing Relations The landlord acknowledged the delay in providing its complaint responses, recognised its failings and apologised. It also offered proportionate compensation. 26 Jan 2026 Partial Maladministration Platform Housing Group Limited (202418480) Case 202418480 · Health and Safety (inc. building safety) Decision Case ID 202418480 Decision type Investigation Landlord Platform Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 26 Jan 2026 Partial Maladministration Plus Dane Housing Limited (202500381) Case 202500381 · Managing Relations Decision Case ID 202500381 Decision type Investigation Landlord Plus Dane Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 26 Jan 2026 Maladministration The Guinness Partnership Limited (202515797) Case 202515797 · Managing Relations Decision Case ID 202515797 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 26 Jan 2026 Partial Maladministration Together Housing Association Limited (202400435) Case 202400435 · Managing Relations Decision Case ID 202400435 Decision type Investigation Landlord Together Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 23 Jan 2026 Partial Maladministration A2Dominion Housing Group Limited (202439590) Case 202439590 · Financial Decision Case ID 202439590 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date … 23 Jan 2026 Partial Maladministration Citizen Housing Group Limited (202522330) Case 202522330 · Health and Safety (inc. building safety) Decision Case ID 202522330 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 23 Jan 2026 Partial Maladministration Gentoo Group Limited (202515300) Case 202515300 · Managing Relations Decision Case ID 202515300 Decision type Investigation Landlord Gentoo Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 … 23 Jan 2026 Reasonable Redress GreenSquareAccord Limited (202401599) Case 202401599 · Managing Relations Decision Case ID 202401599 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Secure Tenancy Date 23 January … 23 Jan 2026 Partial Maladministration Onward Homes Limited (202406580) Case 202406580 · Managing Relations Decision Case ID 202406580 Decision type Investigation Landlord Onward Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 … 23 Jan 2026 Maladministration Paragon Asra Housing Limited (202422829) Case 202422829 · ASB/Abuse/Nuisance Decision Case ID 202422829 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 23 Jan 2026 Partial Maladministration The Guinness Partnership Limited (202312143) Case 202312143 · ASB/Abuse/Nuisance Decision Case ID 202312143 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Secure Tenancy Date … 22 Jan 2026 Maladministration Citizen Housing Group Limited (202441660) Case 202441660 · Managing Relations Decision Case ID 202441660 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 22 Jan 2026 No Maladministration Cornwall Housing Limited (202520036) Case 202520036 · Managing Relations Decision Case ID 202520036 Decision type Investigation Landlord Cornwall Housing Limited Landlord type Local Authority / ALMO or TMO Occupancy … 22 Jan 2026 Maladministration Great Places Housing Group Limited (202431933) Case 202431933 · Managing Relations Decision Case ID 202431933 Decision type Investigation Landlord Great Places Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date … 22 Jan 2026 Partial Maladministration Origin Housing Limited (202438970) Case 202438970 · ASB/Abuse/Nuisance Decision Case ID 202438970 Decision type Investigation Landlord Origin Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 22 … 21 Jan 2026 No Maladministration Clarion Housing Association Limited (202215163) Case 202215163 · Managing Relations Decision Case ID 202215163 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date … 21 Jan 2026 Partial Maladministration Clarion Housing Association Limited (202442644) Case 202442644 · Managing Relations Decision Case ID 202442644 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 21 Jan 2026 Maladministration The Riverside Group Limited (202400801) Case 202400801 · Estate Management Decision Case ID 202400801 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 20 Jan 2026 Partial Maladministration Onward Homes Limited (202402569) Case 202402569 · Estate Management Decision Case ID 202402569 Decision type Investigation Landlord Onward Homes Limited Landlord type Housing Association Occupancy Leaseholder Date 20 January … 20 Jan 2026 Partial Maladministration Phoenix Community Housing Association (Bellingham and Downham) Limited (202207558) Case 202207558 · Managing Relations The landlord delayed in responding at stage 2 of its complaints process. 20 Jan 2026 Partial Maladministration Regenda Limited (202508752) Case 202508752 · ASB/Abuse/Nuisance Decision Case ID 202508752 Decision type Investigation Landlord Regenda Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 February … 20 Jan 2026 Partial Maladministration Torus62 Limited (202417443) Case 202417443 · Financial Decision Case ID 202417443 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Leaseholder Date 20 January 2026 …