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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 7,197 of 16,595 decisions matching "limited"

Decisions

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5 Feb 2026 Maladministration Torus62 Limited (202406994) Case 202406994 · Managing Relations Decision Case ID 202406994 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Tenancy Date 5 February … 5 Feb 2026 No Maladministration Your Housing Group Limited (202409677) Case 202409677 · Financial Decision Case ID 202409677 Decision type Investigation Landlord Your Housing Group Limited Landlord type Housing Association Occupancy Leaseholder Date 3 … 4 Feb 2026 No Maladministration Estuary Housing Association Limited (202341673) Case 202341673 · Managing Relations Decision Case ID 202341673 Decision type Investigation Landlord Estuary Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date … 4 Feb 2026 No Maladministration Hyde Housing Association Limited (202415846) Case 202415846 · Health and Safety (inc. building safety) Decision Case ID 202415846 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date … 4 Feb 2026 Maladministration Paragon Asra Housing Limited (202440560) Case 202440560 · Financial Decision Case ID 202440560 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 3 Feb 2026 Maladministration A2Dominion Housing Group Limited (202421321) Case 202421321 · Financial Decision Case ID 202421321 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Leaseholder Date 3 … 3 Feb 2026 Partial Maladministration Clarion Housing Association Limited (202404850) Case 202404850 · Managing Relations Decision Case ID 202404850 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 3 Feb 2026 Maladministration Karibu Community Homes Limited (202421911) Case 202421911 · Managing Relations Decision Case ID 202421911 Decision type Investigation Landlord Karibu Community Homes Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 3 Feb 2026 Maladministration The Riverside Group Limited (202419322) Case 202419322 · Managing Relations The Decision Case ID 202419322 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy … 2 Feb 2026 Mediation A2Dominion Housing Group Limited (202321044) Case 202321044 · ASB/Abuse/Nuisance Decision Case ID 202321044 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 2 Feb 2026 Partial Maladministration Curo Places Limited (202333320) Case 202333320 · Managing Relations Decision Case ID 202333320 Decision type Investigation Landlord Curo Places Limited Landlord type Housing Association Occupancy Shared Ownership Date 2 … 2 Feb 2026 No Maladministration GreenSquareAccord Limited (202417152) Case 202417152 · Managing Relations Decision Case ID 202417152 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 2 February … 30 Jan 2026 Partial Maladministration Abri Group Limited (202343084) Case 202343084 · Managing Relations Decision Case ID 202343084 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Leaseholder Date 30 January … 30 Jan 2026 Reasonable Redress Clarion Housing Association Limited (202313846) Case 202313846 · Managing Relations Decision Case ID 202313846 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 30 Jan 2026 Partial Maladministration Clarion Housing Association Limited (202413477) Case 202413477 · Managing Relations Decision Case ID 202413477 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 30 … 30 Jan 2026 Maladministration Clarion Housing Association Limited (202419349) Case 202419349 · Managing Relations Decision Case ID 202419349 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 30 Jan 2026 Partial Maladministration Clarion Housing Association Limited (202440753) Case 202440753 · Managing Relations Decision Case ID 202440753 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 30 Jan 2026 Maladministration Eastlight Community Homes Limited (202406063) Case 202406063 · Old Complaints Handling categories Decision Case ID 202406063 Decision type Investigation Landlord Eastlight Community Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 30 Jan 2026 Partial Maladministration ForHousing Limited (202417514) Case 202417514 · Managing Relations Decision Case ID 202417514 Decision type Investigation Landlord ForHousing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 January … 30 Jan 2026 No Maladministration GreenSquareAccord Limited (202442369) Case 202442369 · Managing Relations Decision Case ID 202442369 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 January … 30 Jan 2026 Partial Maladministration Islington and Shoreditch Housing Association Limited (202518833) Case 202518833 · Managing Relations Decision Case ID 202518833 Decision type Investigation Landlord Islington and Shoreditch Housing Association Limited Landlord type Housing Association Occupancy Assured … 30 Jan 2026 No Maladministration Jigsaw Homes Group Limited (202441868) Case 202441868 · Managing Relations Decision Case ID 202441868 Decision type Investigation Landlord Jigsaw Homes Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 30 Jan 2026 Partial Maladministration Karbon Homes Limited (202528248) Case 202528248 · Managing Relations Decision Case ID 202528248 Decision type Investigation Landlord Karbon Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 … 30 Jan 2026 Maladministration One Manchester Limited (202441963) Case 202441963 · Managing Relations Decision Case ID 202441963 Decision type Investigation Landlord One Manchester Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 … 30 Jan 2026 Maladministration Origin Housing Limited (202431366) Case 202431366 · Managing Relations Decision Case ID 202431366 Decision type Investigation Landlord Origin Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 … 30 Jan 2026 Maladministration Poplar Housing And Regeneration Community Association Limited (202520033) Case 202520033 · Managing Relations Decision Case ID 202520033 Decision type Investigation Landlord Poplar Housing And Regeneration Community Association Limited Landlord type Housing Association Occupancy … 30 Jan 2026 Maladministration Regenda Limited (202513252) Case 202513252 · ASB/Abuse/Nuisance Decision Case ID 202513252 Decision type Investigation Landlord Regenda Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 January … 30 Jan 2026 Reasonable Redress Richmond Housing Partnership Limited (202416285) Case 202416285 · Managing Relations Decision Case ID 202416285 Decision type Investigation Landlord Richmond Housing Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 30 Jan 2026 Partial Maladministration The Guinness Partnership Limited (202341508) Case 202341508 · Financial Decision Case ID 202341508 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 30 Jan 2026 No Maladministration The Guinness Partnership Limited (202425123) Case 202425123 · ASB/Abuse/Nuisance Decision Case ID 202425123 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Leaseholder Date 30 … 30 Jan 2026 No Maladministration The Pioneer Housing and Community Group Limited (202341087) Case 202341087 · Managing Relations Decision Case ID 202341087 Decision type Investigation Landlord The Pioneer Housing and Community Group Limited Landlord type Housing Association Occupancy … 30 Jan 2026 Maladministration Torus62 Limited (202405242) Case 202405242 · Old Complaints Handling categories Decision Case ID 202405242 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 January … 30 Jan 2026 Partial Maladministration Vico Homes Limited (202405908) Case 202405908 · Financial Decision Case ID 202405908 Decision type Investigation Landlord Vico Homes Limited Landlord type Housing Association Occupancy Secure Tenancy Date 30 … 30 Jan 2026 Partial Maladministration Your Housing Group Limited (202449495) Case 202449495 · ASB/Abuse/Nuisance Decision Case ID 202449495 Decision type Investigation Landlord Your Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 29 Jan 2026 Mediation ForHousing Limited (202335161) Case 202335161 · Responsive repairs/activity Decision Case ID 202335161 Decision type Investigation Landlord ForHousing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 January … 29 Jan 2026 No Maladministration Home Group Limited (202335192) Case 202335192 · Managing Relations Decision Case ID 202335192 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Leaseholder Date 29 January … 29 Jan 2026 Partial Maladministration Home Group Limited (202338178) Case 202338178 · Managing Relations Decision Case ID 202338178 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Leaseholder Date 29 January … 29 Jan 2026 Mediation Hyde Housing Association Limited (202329068) Case 202329068 · Responsive repairs/activity Decision Case ID 202329068 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date … 29 Jan 2026 Outside Jurisdiction Hyde Housing Association Limited (202423227) Case 202423227 · Financial Decision Case ID 202423227 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 29 … 29 Jan 2026 Partial Maladministration Jigsaw Homes Group Limited (202229170) Case 202229170 · Managing Relations Decision Case ID 202229170 Decision type Investigation Landlord Jigsaw Homes Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 29 Jan 2026 Reasonable Redress Midland Heart Limited (202233469) Case 202233469 · ASB/Abuse/Nuisance Decision Case ID 202233469 Decision type Investigation Landlord Midland Heart Limited Landlord type Housing Association Occupancy Secure Tenancy Date 29 … 29 Jan 2026 Reasonable Redress Midland Heart Limited (202340412) Case 202340412 · Managing Relations Decision Case ID 202340412 Decision type Investigation Landlord Midland Heart Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 … 29 Jan 2026 Maladministration Orbit Group Limited (202516303) Case 202516303 · Managing Relations Decision Case ID 202516303 Decision type Investigation Landlord Orbit Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 … 29 Jan 2026 Maladministration Platform Housing Group Limited (202341540) Case 202341540 · Managing Relations Decision Case ID 202341540 Decision type Investigation Landlord Platform Housing Group Limited Landlord type Housing Association Occupancy Secure Tenancy Date … 29 Jan 2026 Maladministration Together Housing Association Limited (202419414) Case 202419414 · Estate Management Decision Case ID 202419414 Decision type Investigation Landlord Together Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 29 Jan 2026 No Maladministration Torus62 Limited (202417538) Case 202417538 · Managing Relations Decision Case ID 202417538 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Secure Tenancy Date 29 January … 29 Jan 2026 Partial Maladministration Vivid Housing Limited (202430841) Case 202430841 · Managing Relations Decision Case ID 202430841 Decision type Investigation Landlord Vivid Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 … 28 Jan 2026 Partial Maladministration Auxesia Homes Limited (202510252) Case 202510252 · Managing Relations Decision Case ID 202510252 Decision type Investigation Landlord Auxesia Homes Limited Landlord type For profit Occupancy Shared Ownership Date 28 … 28 Jan 2026 Partial Maladministration bpha Limited (202422848) Case 202422848 · Managing Relations Decision Case ID 202422848 Decision type Investigation Landlord bpha Limited Landlord type Housing Association Occupancy Leaseholder Date 28 January 2026 … 28 Jan 2026 Partial Maladministration Clarion Housing Association Limited (202408179) Case 202408179 · Managing Relations Decision Case ID 202408179 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date …