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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,354 of 16,595 decisions matching "property"

Decisions

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13 Nov 2024 Partial Maladministration ForHousing Limited (202229855) Case 202229855 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of: Repairs needed in communal areas. A pest infestation … 13 Nov 2024 No Maladministration Gateshead Metropolitan Borough Council (202233311) Case 202233311 · Financial The complaint is about: The increase in service charges for the heating. The landlord’s response to the resident’s request to … 13 Nov 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202342172) Case 202342172 · Old Complaints Handling categories The resident’s complaint is about: The landlord’s response to the resident’s reports of damp and mould throughout the property. The … 12 Nov 2024 Maladministration London Borough of Croydon (202220147) Case 202220147 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: The landlord’s response to the resident’s health issues and its handling of … 12 Nov 2024 Maladministration London Borough of Lambeth (202233967) Case 202233967 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s concerns of subsidence at her property and repairs to a … 12 Nov 2024 Maladministration London & Quadrant Housing Trust (202323621) Case 202323621 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s concerns about the condition of property when she moved in … 12 Nov 2024 Maladministration Richmond Housing Partnership Limited (202414659) Case 202414659 · Health and Safety (inc. building safety) The complaint is about: The landlord’s handling of repairs to the front and back doors of the property. The landlord’s … 12 Nov 2024 Maladministration Town and Country Housing (202413444) Case 202413444 · Old Complaints Handling categories This complaint is about the landlord’s handling of: repairs to the roof of the resident’s property; the associated complaint. 11 Nov 2024 Partial Maladministration Havering Council (202335663) Case 202335663 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Repairs to the communal areas. Reports of damp and mould in the … 11 Nov 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202234353) Case 202234353 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s: Concerns about a carbon monoxide leak and a lack of … 11 Nov 2024 Maladministration Woking Borough Council (202311569) Case 202311569 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s property. 7 Nov 2024 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202406901) Case 202406901 · Managing Relations The complaint is about: A recurring leak from the balcony resulting in damp and mould throughout the property. The landlord’s … 7 Nov 2024 Maladministration Norwich City Council (202316688) Case 202316688 · Managing Relations The complaint is about: The landlord’s response to a lack of water supply in the property. The landlord’s handling of … 7 Nov 2024 Partial Maladministration Notting Hill Genesis (NHG) (202228253) Case 202228253 · Old Complaints Handling categories The complaint is about the landlord’s handling of: reports about damage caused by the landlord’s installation of cabling. reports of … 7 Nov 2024 Maladministration Paragon Asra Housing Limited (202403329) Case 202403329 · Old Property Condition categories The complaint is about the landlord’s: Response to reports of mice at the property. Handling of repair work. 7 Nov 2024 No Maladministration Raven Housing Trust Limited (202225542) Case 202225542 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s report of cracked ceilings in her property and the associated … 7 Nov 2024 Maladministration St Albans City and District Council (202306122) Case 202306122 · Moving/Buying/Selling Home The complaint is about the landlord’s: Response to the resident’s concerns about the condition of the property and outstanding void … 7 Nov 2024 Reasonable Redress Stonewater Limited (202403307) Case 202403307 · Managing Relations The complaint is about the landlord’s handling of: A leak in the resident’s property and the associated damp and mould. … 6 Nov 2024 Partial Maladministration Camden Council (202308451) Case 202308451 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould, cracks to the exterior and … 6 Nov 2024 Partial Maladministration Dover District Council (202313200) Case 202313200 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of reports of damp and mould at the property. Handling of reports of … 5 Nov 2024 Maladministration Islington Council (202328211) Case 202328211 · Managing Relations The complaint is about how the landlord responded to the resident’s reports of a leak into the property. We have … 5 Nov 2024 Outside Jurisdiction London & Quadrant Housing Trust (L&Q) (202230344) Case 202230344 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of water ingress in the property. 5 Nov 2024 Reasonable Redress Onward Homes Limited (202228606) Case 202228606 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns regarding a conifer tree in front of his property. 5 Nov 2024 Maladministration Together Housing Association Limited (202305709) Case 202305709 · Health and Safety (inc. building safety) The resident has complained about the landlord’s handling of communications regarding the annual gas safety inspection for the property. We … 4 Nov 2024 Maladministration A2Dominion Housing Group Limited (202324654) Case 202324654 · Old Moving to a Property categories The complaint is about the landlord’s handling of: The resident’s reports of damp and mould at the property. The resident’s … 1 Nov 2024 Maladministration Islington Council (202234324) Case 202234324 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of a blockage in his property, the associated damage … 1 Nov 2024 Maladministration Peabody Trust (202233518) Case 202233518 · Old Property Condition migrated-2025 The resident’s complaint is about the landlord’s response to his request to replace the electric boiler system in the property … 31 Oct 2024 No Maladministration Brunelcare (202230790) Case 202230790 · Estate Management The complaint is about the landlord’s handling of its decision to remove wall mounted air fresheners from communal areas in … 31 Oct 2024 Maladministration Camden Council (202305735) Case 202305735 · Old Complaints Handling categories The complaint is about the landlord’s: Failure to keep appointments to identify the cause of the resident’s reports of mould … 31 Oct 2024 Partial Maladministration Clarion Housing Association Limited (202320209) Case 202320209 · Managing Relations The complaint is about the landlord’s response to: the resident’s concerns about the property condition at the start of the … 31 Oct 2024 No Maladministration Community Gateway Association Limited (202335999) Case 202335999 · Managing Relations The complaint is about: The landlord’s handling of the resident’s request to move to a new property. The landlord handling … 31 Oct 2024 Maladministration Estuary Housing Association Limited (202228895) Case 202228895 · Managing Relations This complaint is about the landlord’s response to the resident’s concerns around recurring damage to the property. The Ombudsman has … 31 Oct 2024 Partial Maladministration Lambeth Council (202318322) Case 202318322 · Managing Relations The complaint is about the landlord’s handling of the resident’s: report of a rat infestation at the property. request for … 31 Oct 2024 Partial Maladministration London Borough of Hackney (202230472) Case 202230472 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of the resident’s concerns about the remedial works completed and those still outstanding … 31 Oct 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202323555) Case 202323555 · Information and data management The complaint is about the landlord’s: handling of the resident’s reports of a leak. response to the resident’s reports of … 31 Oct 2024 Severe Maladministration London & Quadrant Housing Trust (L&Q) (202338603) Case 202338603 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of damp and mould in the resident’s property. 31 Oct 2024 Partial Maladministration Notting Hill Genesis (NHG) (202334356) Case 202334356 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of: Repairs in the property including damp and mould. … 31 Oct 2024 Partial Maladministration Oxford City Council (202346472) Case 202346472 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: The residents reports of repairs during the defect period, including a leak … 31 Oct 2024 Partial Maladministration Soho Housing Association Limited (202309829) Case 202309829 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: Boiler repairs. Leaks and flooding within the property. Reports of carbon monoxide … 31 Oct 2024 Maladministration Southwark Council (202223684) Case 202223684 · Managing Relations The complaint is about the landlord’s handling of the resident’s: responsive repairs following leaks to her property. subsequent complaint. 31 Oct 2024 Maladministration Southwark Council (202344871) Case 202344871 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Reports of damp and mould at the property. The associated complaint. 31 Oct 2024 Maladministration St Albans City and District Council (202227257) Case 202227257 · Estate Management The complaint is about the landlord’s handling of: The resident’s concerns about ownership of land between her property and a … 31 Oct 2024 Maladministration Swindon Borough Council (202203611) Case 202203611 · Information and data management The complaint is about the landlord’s handling of the resident’s reports of: drain repairs. sewage back surges in the bathroom. … 31 Oct 2024 Maladministration The Riverside Group Limited (202330396) Case 202330396 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s reports about the condition of the property on letting. Response … 30 Oct 2024 Partial Maladministration Bromford Housing Group Limited (202224073) Case 202224073 · Financial The complaint is about: The landlord’s handling of the resident’s concerns about the water charges and the reported delay in … 30 Oct 2024 Maladministration Hammersmith and Fulham Council (202303694) Case 202303694 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the windows in the property. The associated complaint and its … 30 Oct 2024 Maladministration Hammersmith and Fulham Council (202315550) Case 202315550 · Health and Safety (inc. building safety) The complaint is about the landlord's handling of the resident’s report of: Several repairs including damp and mould. Pest control … 30 Oct 2024 Maladministration Incommunities Limited (202228889) Case 202228889 · Information and data management The complaint is about the landlord’s response to the resident’s reports of damp and mould in the property, and the … 30 Oct 2024 Maladministration London Borough of Croydon (202338253) Case 202338253 · Estate Management The complaint is about the landlord’s: Facilitation of a meter reading. Handling of repairs in the property. Management of the … 30 Oct 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202333840) Case 202333840 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. The Ombudsman …