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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,051 of 16,595 decisions matching "investigation"

Decisions

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31 Oct 2025 Maladministration Peabody Trust (202421763) Case 202421763 · Managing Relations Decision Case ID 202421763 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Leaseholder Date 31 October 2025 … 31 Oct 2025 Maladministration Peabody Trust (202429291) Case 202429291 · Managing Relations Decision Case ID 202429291 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Leaseholder Date 31 October 2025 … 31 Oct 2025 Partial Maladministration Royal Borough Of Greenwich (202430607) Case 202430607 · Local Authority / ALMO or TMO Decision Case ID 202430607 Decision type Investigation Landlord Royal Borough Of Greenwich Landlord type Local Authority / ALMO or TMO … 31 Oct 2025 Partial Maladministration Sanctuary Housing Association (202405207) Case 202405207 · Managing Relations Decision Case ID 202405207 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 27 … 31 Oct 2025 Maladministration Sanctuary Housing Association (202440846) Case 202440846 · Managing Relations Decision Case ID 202440846 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Leaseholder Date 31 October … 31 Oct 2025 Partial Maladministration Southern Housing (202312170) Case 202312170 · Estate Management Decision Case ID 202312170 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 31 October … 31 Oct 2025 No Maladministration Southern Housing (202424654) Case 202424654 · Managing Relations Decision Case ID 202424654 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 31 October … 31 Oct 2025 Partial Maladministration Southern Housing (202429128) Case 202429128 · ASB/Abuse/Nuisance Decision Case ID 202429128 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 31 October … 31 Oct 2025 Maladministration Sovereign Network Group (202339751) Case 202339751 · Managing Relations Decision Case ID 202339751 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 31 … 31 Oct 2025 Partial Maladministration Spitalfields Housing Association Limited (202217735) Case 202217735 · Financial Decision Case ID 202217735 Decision type Investigation Landlord Spitalfields Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 31 Oct 2025 Partial Maladministration St Albans City and District Council (202429798) Case 202429798 · Local Authority / ALMO or TMO Decision Case ID 202429798 Decision type Investigation Landlord St Albans City and District Council Landlord type Local Authority Occupancy Secure … 31 Oct 2025 Partial Maladministration Stonewater Limited (202412475) Case 202412475 · Estate Management Decision Case ID 202412475 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 October … 31 Oct 2025 No Maladministration The Guinness Partnership Limited (202338247) Case 202338247 · Financial Decision Case ID 202338247 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 31 Oct 2025 Reasonable Redress The Guinness Partnership Limited (202444348) Case 202444348 · Responsive repairs/activity Decision Case ID 202444348 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 31 Oct 2025 Maladministration Thirteen Housing Group Limited (202445642) Case 202445642 · Managing Relations Decision Case ID 202445642 Decision type Investigation Landlord Thirteen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 31 Oct 2025 Maladministration Torus62 Limited (202341603) Case 202341603 · Managing Relations Decision Case ID 202341603 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 October … 31 Oct 2025 No Maladministration Torus62 Limited (202402631) Case 202402631 · Financial Decision Case ID 202402631 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Leaseholder Date 31 October 2025 … 30 Oct 2025 Maladministration A2Dominion Housing Group Limited (202337249) Case 202337249 · Managing Relations Decision Case ID 202337249 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Leaseholder Date 31 … 30 Oct 2025 Maladministration A2Dominion Housing Group Limited (202412695) Case 202412695 · Managing Relations Decision Case ID 202412695 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Leaseholder Date 30 … 30 Oct 2025 No Maladministration Abri Group Limited (202324968) Case 202324968 · Managing Relations Decision Case ID 202324968 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 … 30 Oct 2025 Maladministration Abri Group Limited (202504040) Case 202504040 · Managing Relations Decision Case ID 202504040 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 … 30 Oct 2025 Partial Maladministration Adur District Council (202440819) Case 202440819 · Local Authority / ALMO or TMO Decision Case ID 202440819 Decision type Investigation Landlord Adur District Council Landlord type Local Authority Occupancy Secure Tenancy Date 30 … 30 Oct 2025 Maladministration Amplius Living (202418079) Case 202418079 · Estate Management Decision Case ID 202418079 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 30 October … 30 Oct 2025 Partial Maladministration Aster Group Limited (202346098) Case 202346098 · Managing Relations Decision Case ID 202346098 Decision type Investigation Landlord Aster Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 … 30 Oct 2025 Maladministration Birmingham City Council (202332678) Case 202332678 · Local Authority / ALMO or TMO Decision Case ID 202332678 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority Occupancy Secure Tenancy Date 30 … 30 Oct 2025 Partial Maladministration Brighton and Hove City Council (202441528) Case 202441528 · Local Authority / ALMO or TMO Decision Case ID 202441528 Decision type Investigation Landlord Brighton and Hove City Council Landlord type Local Authority / ALMO or … 30 Oct 2025 Maladministration Bristol City Council (202415249) Case 202415249 · Managing Relations Decision Case ID 202415249 Decision type Investigation Landlord Bristol City Council Landlord type Local Authority / ALMO or TMO Occupancy … 30 Oct 2025 No Maladministration Citizen Housing Group Limited (202330437) Case 202330437 · ASB/Abuse/Nuisance Decision Case ID 202330437 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 30 Oct 2025 Partial Maladministration City of Wolverhampton Council (202332042) Case 202332042 · Local Authority / ALMO or TMO Decision Case ID 202332042 Decision type Investigation Landlord Wolverhampton City Council Landlord type Local Authority / ALMO or TMO Occupancy … 30 Oct 2025 Mediation Clarion Housing Association Limited (202315456) Case 202315456 · Managing Relations Decision Case ID 202315456 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 30 … 30 Oct 2025 Partial Maladministration Clarion Housing Association Limited (202334818) Case 202334818 · Managing Relations Decision Case ID 202334818 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 30 Oct 2025 Partial Maladministration Clarion Housing Association Limited (202348465) Case 202348465 · Managing Relations Decision Case ID 202348465 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date … 30 Oct 2025 Partial Maladministration Clarion Housing Association Limited (202408708) Case 202408708 · Old Complaints Handling categories Decision Case ID 202408708 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 30 Oct 2025 No Maladministration Clarion Housing Association Limited (202429668) Case 202429668 · Managing Relations Decision Case ID 202429668 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 30 Oct 2025 Partial Maladministration Community Gateway Association Limited (202325167) Case 202325167 · ASB/Abuse/Nuisance Decision Case ID 202325167 Decision type Investigation Landlord Community Gateway Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 30 Oct 2025 Partial Maladministration Cornwall Housing Limited (202441209) Case 202441209 · Local Authority / ALMO or TMO Decision Case ID 202441209 Decision type Investigation Landlord Cornwall Housing Limited Landlord type Local Authority / ALMO or TMO Occupancy … 30 Oct 2025 Maladministration Curo Places Limited (202425356) Case 202425356 · Managing Relations Decision Case ID 202425356 Decision type Investigation Landlord Curo Places Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 … 30 Oct 2025 Partial Maladministration Darlington Borough Council (202411824) Case 202411824 · Managing Relations Decision Case ID 202411824 Decision type Investigation Landlord Darlington Borough Council Landlord type Local Authority / ALMO or TMO Occupancy … 30 Oct 2025 Partial Maladministration Gloucester City Homes Limited (202429315) Case 202429315 · ASB/Abuse/Nuisance Decision Case ID 202429315 Decision type Investigation Landlord Gloucester City Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 30 Oct 2025 No Maladministration Great Places Housing Association (202414406) Case 202414406 · ASB/Abuse/Nuisance Decision Case ID 202414406 Decision type Investigation Landlord Great Places Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date … 30 Oct 2025 Maladministration London Borough of Hackney (202504163) Case 202504163 · ASB/Abuse/Nuisance Decision Case ID 202504163 Decision type Investigation Landlord London Borough of Hackney Landlord type Local Authority / ALMO or TMO … 30 Oct 2025 Partial Maladministration London Borough of Hammersmith and Fulham (202345959) Case 202345959 · Managing Relations Decision Case ID 202345959 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO … 30 Oct 2025 Partial Maladministration London Borough of Hillingdon (202329872) Case 202329872 · Local Authority / ALMO or TMO Decision Case ID 202329872 Decision type Investigation Landlord London Borough of Hillingdon Landlord type Local Authority / ALMO or TMO … 30 Oct 2025 Maladministration London Borough of Lambeth (202419912) Case 202419912 · Local Authority / ALMO or TMO Decision Case ID 202419912 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO … 30 Oct 2025 Partial Maladministration London Borough of Lewisham (202435916) Case 202435916 · Local Authority / ALMO or TMO Decision Case ID 202435916 Decision type Investigation Landlord London Borough of Lewisham Landlord type Local Authority Occupancy Secure Tenancy Date … 30 Oct 2025 Maladministration London Borough of Newham (202439983) Case 202439983 · Local Authority / ALMO or TMO Decision Case ID 202439983 Decision type Investigation Landlord London Borough of Newham Landlord type Local Authority / ALMO or TMO … 30 Oct 2025 Partial Maladministration London & Quadrant Housing Trust (202323380) Case 202323380 · Managing Relations Decision Case ID 202323380 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 30 Oct 2025 Partial Maladministration London & Quadrant Housing Trust (202338725) Case 202338725 · ASB/Abuse/Nuisance Decision Case ID 202338725 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Date … 30 Oct 2025 Partial Maladministration London & Quadrant Housing Trust (202421521) Case 202421521 · Estate Management Decision Case ID 202421521 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 30 Oct 2025 Maladministration London & Quadrant Housing Trust (202440302) Case 202440302 · Estate Management Decision Case ID 202440302 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy …