Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
Clear all
Search: "investigation" ×

Showing 2,051 of 16,595 decisions matching "investigation"

Decisions

Most recent first
5 Nov 2025 Maladministration One Housing Group Limited (202336475) Case 202336475 · Old Property Condition categories Decision Case ID 202336475 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 5 Nov 2025 Partial Maladministration Stonewater Limited (202335116) Case 202335116 · Managing Relations Decision Case ID 202335116 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured shorthold Date 5 November … 4 Nov 2025 No Maladministration Clarion Housing Association Limited (202422633) Case 202422633 · Estate Management Decision Case ID 202422633 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 4 Nov 2025 Maladministration London Borough of Hammersmith and Fulham (202441018) Case 202441018 · Local Authority / ALMO or TMO Decision Case ID 202441018 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO … 4 Nov 2025 Partial Maladministration London Borough of Hounslow (202343086) Case 202343086 · Local Authority / ALMO or TMO Decision Case ID 202343086 Decision type Investigation Landlord London Borough of Hounslow Landlord type Local Authority / ALMO or TMO … 4 Nov 2025 Partial Maladministration Notting Hill Genesis (202429292) Case 202429292 · ASB/Abuse/Nuisance Decision Case ID 202429292 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 4 … 4 Nov 2025 Partial Maladministration Places for People Group Limited (202427057) Case 202427057 · Estate Management Decision Case ID 202427057 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Leaseholder Date … 4 Nov 2025 Partial Maladministration Sovereign Network Group (202400986) Case 202400986 · Managing Relations Decision Case ID 202400986 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 4 … 4 Nov 2025 No Maladministration Sovereign Network Group (202440772) Case 202440772 · Estate Management Decision Case ID 202440772 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 4 … 4 Nov 2025 Partial Maladministration Together Housing Association Limited (202343166) Case 202343166 · Managing Relations Decision Case ID 202343166 Decision type Investigation Landlord Together Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 4 Nov 2025 Partial Maladministration Trident Housing Association Limited (202429736) Case 202429736 · ASB/Abuse/Nuisance Decision Case ID 202429736 Decision type Investigation Landlord Trident Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 3 Nov 2025 Partial Maladministration Kirklees Metropolitan Borough Council (202306969) Case 202306969 · Managing Relations Decision Case ID 202306969 Decision type Investigation Landlord Kirklees Metropolitan Borough Council Landlord type Local Authority Occupancy Introductory Tenancy Date … 3 Nov 2025 Partial Maladministration London Borough of Camden Council (202401024) Case 202401024 · Local Authority / ALMO or TMO Decision Case ID 202401024 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or … 3 Nov 2025 Partial Maladministration Sanctuary Housing Association (202531652) Case 202531652 · Financial Decision Case ID 202531652 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 3 … 31 Oct 2025 Maladministration A2Dominion Housing Group Limited (202344331) Case 202344331 · Estate Management Decision Case ID 202344331 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Leaseholder Date 31 … 31 Oct 2025 Partial Maladministration Clarion Housing Association Limited (202413791) Case 202413791 · Managing Relations Decision Case ID 202413791 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 31 Oct 2025 Partial Maladministration Clarion Housing Association Limited (202421608) Case 202421608 · Financial Decision Case ID 202421608 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 31 Oct 2025 Maladministration Crawley Borough Council (202342908) Case 202342908 · Local Authority / ALMO or TMO Decision Case ID 202342908 Decision type Investigation Landlord Crawley Borough Council Landlord type Local Authority / ALMO or TMO Occupancy … 31 Oct 2025 Maladministration Great Places Housing Association (202423526) Case 202423526 · Managing Relations Decision Case ID 202423526 Decision type Investigation Landlord Great Places Housing Association Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 31 Oct 2025 No Maladministration GreenSquareAccord Limited (202406999) Case 202406999 · Estate Management Decision Case ID 202406999 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 October … 31 Oct 2025 No Maladministration Hastoe Housing Association Limited (202332705) Case 202332705 · ASB/Abuse/Nuisance Decision Case ID 202332705 Decision type Investigation Landlord Hastoe Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 31 Oct 2025 Maladministration Home Group Limited (202330354) Case 202330354 · Estate Management Decision Case ID 202330354 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 … 31 Oct 2025 Maladministration London Borough of Ealing (202426484) Case 202426484 · Local Authority / ALMO or TMO Decision Case ID 202426484 Decision type Investigation Landlord London Borough of Ealing Landlord type Local Authority / ALMO or TMO … 31 Oct 2025 Partial Maladministration London Borough of Islington (202341071) Case 202341071 · Local Authority / ALMO or TMO Decision Case ID 202341071 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO … 31 Oct 2025 Maladministration London Borough of Lambeth (202330224) Case 202330224 · Health and Safety (inc. building safety) Decision Case ID 202330224 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO … 31 Oct 2025 Maladministration London Borough of Lambeth (202342651) Case 202342651 · Managing Relations Decision Case ID 202342651 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority Occupancy Leaseholder Date 31 … 31 Oct 2025 Maladministration London Borough of Lambeth (202501138) Case 202501138 · Managing Relations Decision Case ID 202501138 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO … 31 Oct 2025 No Maladministration London Borough of Newham (202445140) Case 202445140 · Managing Relations Decision Case ID 202445140 Decision type Investigation Landlord London Borough of Newham Landlord type Local Authority / ALMO or TMO … 31 Oct 2025 Partial Maladministration London Borough of Tower Hamlets (202426456) Case 202426456 · Managing Relations Decision Case ID 202426456 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or … 31 Oct 2025 Partial Maladministration London Borough of Tower Hamlets (202427344) Case 202427344 · Managing Relations Decision Case ID 202427344 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or … 31 Oct 2025 Maladministration London Borough of Waltham Forest (202333291) Case 202333291 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s handling of reported repairs. We have also considered the landlord’s complaint handling as … 31 Oct 2025 Partial Maladministration London Borough of Wandsworth (202346831) Case 202346831 · Local Authority / ALMO or TMO Decision Case ID 202346831 Decision type Investigation Landlord London Borough of Wandsworth Landlord type Local Authority / ALMO or TMO … 31 Oct 2025 Partial Maladministration London & Quadrant Housing Trust (202321581) Case 202321581 · Managing Relations Decision Case ID 202321581 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 31 Oct 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202424716) Case 202424716 · Financial Decision Case ID 202424716 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Leaseholder Date … 31 Oct 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202428004) Case 202428004 · Estate Management Decision Case ID 202428004 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Leaseholder Date … 31 Oct 2025 No Maladministration Newcastle City Council (202409589) Case 202409589 · Local Authority / ALMO or TMO Decision Case ID 202409589 Decision type Investigation Landlord Newcastle City Council Landlord type Local Authority / ALMO or TMO Occupancy … 31 Oct 2025 Maladministration Norwich City Council (202402008) Case 202402008 · Local Authority / ALMO or TMO Decision Case ID 202402008 Decision type Investigation Landlord Norwich City Council Landlord type Local Authority / ALMO or TMO Occupancy … 31 Oct 2025 Partial Maladministration Norwich City Council (202423175) Case 202423175 · Managing Relations Decision Case ID 202423175 Decision type Investigation Landlord Norwich City Council Landlord type Local Authority Occupancy Secure Tenancy Date 31 … 31 Oct 2025 Maladministration Nottingham City Council (202504955) Case 202504955 · Local Authority / ALMO or TMO Decision Case ID 202504955 Decision type Investigation Landlord Nottingham City Council Landlord type Housing Association Occupancy Secure Tenancy Date 31 … 31 Oct 2025 Maladministration Notting Hill Genesis (202339571) Case 202339571 · Managing Relations Decision Case ID 202339571 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Shared Ownership Date 31 … 31 Oct 2025 Partial Maladministration Notting Hill Genesis (202446729) Case 202446729 · Estate Management Decision Case ID 202446729 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 31 … 31 Oct 2025 Partial Maladministration Notting Hill Genesis (202449521) Case 202449521 · Financial Decision Case ID 202449521 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 31 … 31 Oct 2025 Maladministration One Housing Group Limited (202502462) Case 202502462 · Managing Relations Decision Case ID 202502462 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 31 Oct 2025 Maladministration Orbit Group Limited (202317747) Case 202317747 · ASB/Abuse/Nuisance Decision Case ID 202317747 Decision type Investigation Landlord Orbit Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 … 31 Oct 2025 Partial Maladministration Orbit Group Limited (202345648) Case 202345648 · ASB/Abuse/Nuisance Decision Case ID 202345648 Decision type Investigation Landlord Orbit Group Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date … 31 Oct 2025 Maladministration Orbit Housing Association Limited (202504217) Case 202504217 · Managing Relations Decision Case ID 202504217 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 31 Oct 2025 Partial Maladministration Peabody Trust (202302435) Case 202302435 · ASB/Abuse/Nuisance Decision Case ID 202302435 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Secure Tenancy Date 31 October … 31 Oct 2025 Partial Maladministration Peabody Trust (202315937) Case 202315937 · ASB/Abuse/Nuisance Decision Case ID 202315937 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 31 October … 31 Oct 2025 Partial Maladministration Peabody Trust (202319517) Case 202319517 · Managing Relations Decision Case ID 202319517 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 31 October … 31 Oct 2025 Maladministration Peabody Trust (202336108) Case 202336108 · Managing Relations Decision Case ID 202336108 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Secure Tenancy Date 31 October …