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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,051 of 16,595 decisions matching "investigation"

Decisions

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11 Nov 2025 No Maladministration Wigan Council (202231014) Case 202231014 · Managing Relations Decision Case ID 202231014 Decision type Investigation Landlord Wigan Council Landlord type Local Authority / ALMO or TMO Occupancy Assured … 10 Nov 2025 Partial Maladministration Aster Group Limited (202404232) Case 202404232 · ASB/Abuse/Nuisance Decision Case ID 202404232 Decision type Investigation Landlord Aster Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 … 10 Nov 2025 Partial Maladministration Leeds City Council (202332405) Case 202332405 · Local Authority / ALMO or TMO Decision Case ID 202332405 Decision type Investigation Landlord Leeds City Council Landlord type Local Authority / ALMO or TMO Occupancy … 10 Nov 2025 Partial Maladministration London Borough of Hammersmith and Fulham (202335928) Case 202335928 · Local Authority / ALMO or TMO Decision Case ID 202335928 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO … 10 Nov 2025 Mediation London Borough of Hammersmith and Fulham (202339384) Case 202339384 · Responsive repairs/activity Decision Case ID 202339384 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority Occupancy Secure … 10 Nov 2025 Mediation London & Quadrant Housing Trust (202336258) Case 202336258 · Old Property Condition categories Decision Case ID 202336258 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 10 Nov 2025 Partial Maladministration NSAH (Alliance Homes) Limited (202444126) Case 202444126 · Managing Relations Decision Case ID 202444126 Decision type Investigation Landlord NSAH (Alliance Homes) Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 10 Nov 2025 Maladministration Peabody Trust (202315057) Case 202315057 · Managing Relations Decision Case ID 202315057 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Shared Ownership Date 10 November … 10 Nov 2025 Partial Maladministration Sanctuary Housing Association (202404880) Case 202404880 · Managing Relations Decision Case ID 202404880 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 10 … 10 Nov 2025 Outside Jurisdiction Southampton City Council (202431015) Case 202431015 · Local Authority / ALMO or TMO Decision Case ID 202431015 Decision type Investigation Landlord Southampton City Council Landlord type Local Authority / ALMO or TMO Occupancy … 10 Nov 2025 Reasonable Redress Southwark Council (202400316) Case 202400316 · Managing Relations Decision Case ID 202400316 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure … 10 Nov 2025 No Maladministration Stevenage Borough Council (202408578) Case 202408578 · Local Authority / ALMO or TMO Decision Case ID 202408578 Decision type Investigation Landlord Stevenage Borough Council Landlord type Local Authority Occupancy Leaseholder Date 10 November … 10 Nov 2025 Maladministration The Riverside Group Limited (202409660) Case 202409660 · Managing Relations Decision Case ID 202409660 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 7 Nov 2025 Partial Maladministration City of Westminster Council (202501439) Case 202501439 · ASB/Abuse/Nuisance Decision Case ID 202501439 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority Occupancy Flexible Tenancy Date … 7 Nov 2025 Partial Maladministration Clarion Housing Association Limited (202428538) Case 202428538 · Financial Decision Case ID 202428538 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 7 Nov 2025 Reasonable Redress Clarion Housing Association Limited (202433180) Case 202433180 · Financial Decision Case ID 202433180 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date … 7 Nov 2025 Partial Maladministration Gentoo Group Limited (202334556) Case 202334556 · Managing Relations Decision Case ID 202334556 Decision type Investigation Landlord Gentoo Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 7 … 7 Nov 2025 Reasonable Redress Haringey London Borough Council (202501855) Case 202501855 · Local Authority / ALMO or TMO Decision Case ID 202501855 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO … 7 Nov 2025 Maladministration Home Group Limited (202220095) Case 202220095 · ASB/Abuse/Nuisance Decision Case ID 202220095 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 7 … 7 Nov 2025 Partial Maladministration London Borough of Islington (202429645) Case 202429645 · Local Authority / ALMO or TMO Decision Case ID 202429645 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority Occupancy Secure Tenancy Date … 7 Nov 2025 Maladministration London Borough of Lambeth (202410952) Case 202410952 · Local Authority / ALMO or TMO Decision Case ID 202410952 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority Occupancy Leaseholder Date 7 … 7 Nov 2025 Maladministration London Borough of Lambeth (202428095) Case 202428095 · Local Authority / ALMO or TMO Decision Case ID 202428095 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO … 7 Nov 2025 No Maladministration London & Quadrant Housing Trust (202331254) Case 202331254 · Financial Decision Case ID 202331254 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leaseholder Date … 7 Nov 2025 Partial Maladministration Orbit Group Limited (202509095) Case 202509095 · Managing Relations Decision Case ID 202509095 Decision type Investigation Landlord Orbit Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 7 … 7 Nov 2025 Partial Maladministration Sanctuary Housing Association (202336033) Case 202336033 · Managing Relations Decision Case ID 202336033 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 7 … 7 Nov 2025 Partial Maladministration Sanctuary Housing Association (202413206) Case 202413206 · Managing Relations Decision Case ID 202413206 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 7 … 7 Nov 2025 Partial Maladministration Sanctuary Housing Association (202450021) Case 202450021 · Health and Safety (inc. building safety) Decision Case ID 202450021 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 7 … 7 Nov 2025 Partial Maladministration Sandwell Metropolitan Borough Council (202318239) Case 202318239 · Local Authority / ALMO or TMO Decision Case ID 202318239 Decision type Investigation Landlord Sandwell Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO … 7 Nov 2025 No Maladministration Thurrock Council (202336412) Case 202336412 · Local Authority / ALMO or TMO Decision Case ID 202336412 Decision type Investigation Landlord Thurrock Council Landlord type Local Authority / ALMO or TMO Occupancy Secure … 6 Nov 2025 Partial Maladministration Birmingham City Council (202330777) Case 202330777 · Local Authority / ALMO or TMO Decision Case ID 202330777 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority Occupancy Secure Tenancy Date 6 … 6 Nov 2025 Reasonable Redress Birmingham City Council (202423205) Case 202423205 · Local Authority / ALMO or TMO Decision Case ID 202423205 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority / ALMO or TMO Occupancy … 6 Nov 2025 Maladministration Bromsgrove District Housing Trust Limited (202447551) Case 202447551 · Responsive repairs/activity Decision Case ID 202447551 Decision type Investigation Landlord Bromsgrove District Housing Trust Limited Landlord type Housing Association Occupancy Secure Tenancy … 6 Nov 2025 Maladministration East End Homes Limited (202316016) Case 202316016 · Managing Relations Decision Case ID 202316016 Decision type Investigation Landlord East End Homes Limited Landlord type Housing Association Occupancy Leaseholder Date 6 … 6 Nov 2025 Partial Maladministration East Midlands Housing Group Limited (202336363) Case 202336363 · Managing Relations Decision Case ID 202336363 Decision type Investigation Landlord East Midlands Housing Group Limited Landlord type Housing Association Occupancy Assured Shorthold … 6 Nov 2025 Maladministration ForHousing Limited (202405013) Case 202405013 · Managing Relations Decision Case ID 202405013 Decision type Investigation Landlord ForHousing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 6 November … 6 Nov 2025 Partial Maladministration Hyde Housing Association Limited (202439412) Case 202439412 · Managing Relations Decision Case ID 202439412 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 6 Nov 2025 Partial Maladministration Moat Homes Limited (202335768) Case 202335768 · Financial Decision Case ID 202335768 Decision type Investigation Landlord Moat Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 6 … 6 Nov 2025 Maladministration Notting Hill Genesis (202345691) Case 202345691 · Financial Decision Case ID 202345691 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Shared Ownership Date 6 … 6 Nov 2025 No Maladministration Notting Hill Genesis (202427481) Case 202427481 · Financial Decision Case ID 202427481 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Leaseholder Date 6 November … 6 Nov 2025 Maladministration One Housing Group Limited (202427768) Case 202427768 · Managing Relations Decision Case ID 202427768 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Leaseholder Date 6 … 6 Nov 2025 Partial Maladministration Orbit Group Limited (202332065) Case 202332065 · Managing Relations Decision Case ID 202332065 Decision type Investigation Landlord Orbit Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 6 … 6 Nov 2025 Partial Maladministration Peabody Trust (202410474) Case 202410474 · Managing Relations Decision Case ID 202410474 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 6 November … 6 Nov 2025 Maladministration Southern Housing (202424775) Case 202424775 · Managing Relations Decision Case ID 202424775 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 6 November … 6 Nov 2025 Maladministration Southwark Council (202308062) Case 202308062 · Local Authority / ALMO or TMO `Decision Case ID 202308062 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Assured … 5 Nov 2025 Reasonable Redress LiveWest Homes Limited (202407649) Case 202407649 · ASB/Abuse/Nuisance Decision Case ID 202407649 Decision type Investigation Landlord LiveWest Homes Limited Landlord type Housing Association Occupancy Secure Tenancy Date 5 … 5 Nov 2025 Partial Maladministration London Borough of Croydon (202409223) Case 202409223 · Local Authority / ALMO or TMO Decision Case ID 202409223 Decision type Investigation Landlord London Borough of Croydon Landlord type Local Authority / ALMO or TMO … 5 Nov 2025 Maladministration London Borough of Lambeth (202452181) Case 202452181 · Local Authority / ALMO or TMO Decision Case ID 202452181 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO … 5 Nov 2025 Reasonable Redress Metropolitan Thames Valley Housing (MTV) (202336744) Case 202336744 · Estate Management Decision Case ID 202336744 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy … 5 Nov 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202439920) Case 202439920 · Managing Relations Decision Case ID 202439920 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Shorthold … 5 Nov 2025 Partial Maladministration Octavia Housing (202503838) Case 202503838 · Managing Relations Decision Case ID 202503838 Decision type Investigation Landlord Octavia Housing Landlord type Housing Association Occupancy Assured Tenancy Date 5 November …