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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,716 of 16,595 decisions matching "association"

Decisions

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11 Nov 2025 Partial Maladministration Clarion Housing Association Limited (202327698) Case 202327698 · Estate Management Decision Case ID 202327698 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 11 … 11 Nov 2025 Partial Maladministration Clarion Housing Association Limited (202334258) Case 202334258 · Financial Decision Case ID 202334258 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 11 … 11 Nov 2025 Partial Maladministration Hyde Housing Association Limited (202342158) Case 202342158 · Managing Relations Decision Case ID 202342158 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 11 Nov 2025 Partial Maladministration London & Quadrant Housing Trust (202348592) Case 202348592 · Financial Decision Case ID 202348592 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 11 Nov 2025 Partial Maladministration London & Quadrant Housing Trust (202504227) Case 202504227 · Managing Relations Decision Case ID 202504227 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 11 Nov 2025 Partial Maladministration London & Quadrant Housing Trust (202505387) Case 202505387 · Managing Relations Decision Case ID 202505387 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 11 Nov 2025 Partial Maladministration Notting Hill Genesis (202427142) Case 202427142 · Financial Decision Case ID 202427142 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Secure Tenancy Date 6 … 11 Nov 2025 Maladministration One Housing Group Limited (202326006) Case 202326006 · Managing Relations Decision Case ID 202326006 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 11 Nov 2025 No Maladministration Peabody Trust (202344099) Case 202344099 · Financial Decision Case ID 202344099 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 24 October … 10 Nov 2025 Partial Maladministration Aster Group Limited (202404232) Case 202404232 · ASB/Abuse/Nuisance Decision Case ID 202404232 Decision type Investigation Landlord Aster Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 … 10 Nov 2025 Mediation London & Quadrant Housing Trust (202336258) Case 202336258 · Old Property Condition categories Decision Case ID 202336258 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 10 Nov 2025 Partial Maladministration NSAH (Alliance Homes) Limited (202444126) Case 202444126 · Managing Relations Decision Case ID 202444126 Decision type Investigation Landlord NSAH (Alliance Homes) Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 10 Nov 2025 Maladministration Peabody Trust (202315057) Case 202315057 · Managing Relations Decision Case ID 202315057 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Shared Ownership Date 10 November … 10 Nov 2025 Partial Maladministration Sanctuary Housing Association (202404880) Case 202404880 · Managing Relations Decision Case ID 202404880 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 10 … 10 Nov 2025 Maladministration The Riverside Group Limited (202409660) Case 202409660 · Managing Relations Decision Case ID 202409660 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 7 Nov 2025 Partial Maladministration Clarion Housing Association Limited (202428538) Case 202428538 · Financial Decision Case ID 202428538 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 7 Nov 2025 Reasonable Redress Clarion Housing Association Limited (202433180) Case 202433180 · Financial Decision Case ID 202433180 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date … 7 Nov 2025 Partial Maladministration Gentoo Group Limited (202334556) Case 202334556 · Managing Relations Decision Case ID 202334556 Decision type Investigation Landlord Gentoo Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 7 … 7 Nov 2025 Maladministration Home Group Limited (202220095) Case 202220095 · ASB/Abuse/Nuisance Decision Case ID 202220095 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 7 … 7 Nov 2025 No Maladministration London & Quadrant Housing Trust (202331254) Case 202331254 · Financial Decision Case ID 202331254 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leaseholder Date … 7 Nov 2025 Partial Maladministration Orbit Group Limited (202509095) Case 202509095 · Managing Relations Decision Case ID 202509095 Decision type Investigation Landlord Orbit Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 7 … 7 Nov 2025 Partial Maladministration Sanctuary Housing Association (202336033) Case 202336033 · Managing Relations Decision Case ID 202336033 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 7 … 7 Nov 2025 Partial Maladministration Sanctuary Housing Association (202413206) Case 202413206 · Managing Relations Decision Case ID 202413206 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 7 … 7 Nov 2025 Partial Maladministration Sanctuary Housing Association (202450021) Case 202450021 · Health and Safety (inc. building safety) Decision Case ID 202450021 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 7 … 6 Nov 2025 Maladministration Bromsgrove District Housing Trust Limited (202447551) Case 202447551 · Responsive repairs/activity Decision Case ID 202447551 Decision type Investigation Landlord Bromsgrove District Housing Trust Limited Landlord type Housing Association Occupancy Secure Tenancy … 6 Nov 2025 Maladministration East End Homes Limited (202316016) Case 202316016 · Managing Relations Decision Case ID 202316016 Decision type Investigation Landlord East End Homes Limited Landlord type Housing Association Occupancy Leaseholder Date 6 … 6 Nov 2025 Partial Maladministration East Midlands Housing Group Limited (202336363) Case 202336363 · Managing Relations Decision Case ID 202336363 Decision type Investigation Landlord East Midlands Housing Group Limited Landlord type Housing Association Occupancy Assured Shorthold … 6 Nov 2025 Maladministration ForHousing Limited (202405013) Case 202405013 · Managing Relations Decision Case ID 202405013 Decision type Investigation Landlord ForHousing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 6 November … 6 Nov 2025 Partial Maladministration Hyde Housing Association Limited (202439412) Case 202439412 · Managing Relations Decision Case ID 202439412 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 6 Nov 2025 Partial Maladministration Moat Homes Limited (202335768) Case 202335768 · Financial Decision Case ID 202335768 Decision type Investigation Landlord Moat Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 6 … 6 Nov 2025 Maladministration Notting Hill Genesis (202345691) Case 202345691 · Financial Decision Case ID 202345691 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Shared Ownership Date 6 … 6 Nov 2025 No Maladministration Notting Hill Genesis (202427481) Case 202427481 · Financial Decision Case ID 202427481 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Leaseholder Date 6 November … 6 Nov 2025 Maladministration One Housing Group Limited (202427768) Case 202427768 · Managing Relations Decision Case ID 202427768 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Leaseholder Date 6 … 6 Nov 2025 Partial Maladministration Orbit Group Limited (202332065) Case 202332065 · Managing Relations Decision Case ID 202332065 Decision type Investigation Landlord Orbit Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 6 … 6 Nov 2025 Partial Maladministration Peabody Trust (202410474) Case 202410474 · Managing Relations Decision Case ID 202410474 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 6 November … 6 Nov 2025 Maladministration Southern Housing (202424775) Case 202424775 · Managing Relations Decision Case ID 202424775 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 6 November … 5 Nov 2025 Partial Maladministration Clarion Housing Association Limited (202427803) Case 202427803 · Managing Relations The landlord accepted failings in its handling of the resident’s complaints. It apologised and offered compensation, which was sufficient to … 5 Nov 2025 Reasonable Redress LiveWest Homes Limited (202407649) Case 202407649 · ASB/Abuse/Nuisance Decision Case ID 202407649 Decision type Investigation Landlord LiveWest Homes Limited Landlord type Housing Association Occupancy Secure Tenancy Date 5 … 5 Nov 2025 Reasonable Redress Metropolitan Thames Valley Housing (MTV) (202336744) Case 202336744 · Estate Management Decision Case ID 202336744 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy … 5 Nov 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202439920) Case 202439920 · Managing Relations Decision Case ID 202439920 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Shorthold … 5 Nov 2025 Partial Maladministration Octavia Housing (202503838) Case 202503838 · Managing Relations Decision Case ID 202503838 Decision type Investigation Landlord Octavia Housing Landlord type Housing Association Occupancy Assured Tenancy Date 5 November … 5 Nov 2025 Maladministration One Housing Group Limited (202336475) Case 202336475 · Old Property Condition categories Decision Case ID 202336475 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 5 Nov 2025 Partial Maladministration Stonewater Limited (202335116) Case 202335116 · Managing Relations Decision Case ID 202335116 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured shorthold Date 5 November … 4 Nov 2025 No Maladministration Clarion Housing Association Limited (202422633) Case 202422633 · Estate Management Decision Case ID 202422633 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 4 Nov 2025 Partial Maladministration Notting Hill Genesis (202429292) Case 202429292 · ASB/Abuse/Nuisance Decision Case ID 202429292 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 4 … 4 Nov 2025 Partial Maladministration Places for People Group Limited (202427057) Case 202427057 · Estate Management Decision Case ID 202427057 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Leaseholder Date … 4 Nov 2025 Partial Maladministration Sovereign Network Group (202400986) Case 202400986 · Managing Relations Decision Case ID 202400986 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 4 … 4 Nov 2025 No Maladministration Sovereign Network Group (202440772) Case 202440772 · Estate Management Decision Case ID 202440772 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 4 … 4 Nov 2025 Partial Maladministration Together Housing Association Limited (202343166) Case 202343166 · Managing Relations Decision Case ID 202343166 Decision type Investigation Landlord Together Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 4 Nov 2025 Partial Maladministration Trident Housing Association Limited (202429736) Case 202429736 · ASB/Abuse/Nuisance Decision Case ID 202429736 Decision type Investigation Landlord Trident Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date …