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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,716 of 16,595 decisions matching "association"

Decisions

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18 Nov 2025 Maladministration Southern Housing (202505763) Case 202505763 · Managing Relations Decision Case ID 202505763 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 18 November … 18 Nov 2025 Partial Maladministration Sovereign Network Group (202509495) Case 202509495 · Managing Relations Decision Case ID 202509495 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 18 … 17 Nov 2025 Partial Maladministration Clarion Housing Association Limited (202311046) Case 202311046 · ASB/Abuse/Nuisance Decision Case ID 202311046 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 17 Nov 2025 Maladministration Clarion Housing Association Limited (202336251) Case 202336251 · Managing Relations Decision Case ID 202336251 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 17 Nov 2025 No Maladministration GreenSquareAccord Limited (202404691) Case 202404691 · ASB/Abuse/Nuisance Decision Case ID 202404691 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 November … 17 Nov 2025 No Maladministration Midland Heart Limited (202420380) Case 202420380 · Managing Relations Decision Case ID 202420380 Decision type Investigation Landlord Midland Heart Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 … 17 Nov 2025 Partial Maladministration Newlon Housing Trust (202309930) Case 202309930 · Managing Relations Decision Case ID 202309930 Decision type Investigation Landlord Newlon Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 17 … 17 Nov 2025 No Maladministration Notting Hill Genesis (202411290) Case 202411290 · Information and data management Decision Case ID 202411290 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date … 17 Nov 2025 Maladministration Orbit Housing Association Limited (202329073) Case 202329073 · Managing Relations Decision Case ID 202329073 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date … 17 Nov 2025 Maladministration Peabody Trust (202451888) Case 202451888 · Managing Relations Decision Case ID 202451888 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 17 November … 17 Nov 2025 Maladministration Sovereign Network Group (202331886) Case 202331886 · Managing Relations Decision Case ID 202331886 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 17 … 17 Nov 2025 Partial Maladministration Sovereign Network Group (202444532) Case 202444532 · ASB/Abuse/Nuisance Decision Case ID 202444532 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 17 … 17 Nov 2025 Partial Maladministration The Riverside Group Limited (202407301) Case 202407301 · Financial Decision Case ID 202407301 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 14 Nov 2025 Partial Maladministration Accent Housing Limited (202446571) Case 202446571 · Managing Relations Decision Case ID 202446571 Decision type Investigation Landlord Accent Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 14 … 14 Nov 2025 Maladministration Amplius Living (202334695) Case 202334695 · Managing Relations Decision Case ID 202334695 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 14 November … 14 Nov 2025 Partial Maladministration Clarion Housing Association Limited (202315352) Case 202315352 · Responsive repairs/activity Decision Case ID 202315352 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date … 14 Nov 2025 Maladministration Connexus Homes Limited (202510185) Case 202510185 · Managing Relations Decision Case ID 202510185 Decision type Investigation Landlord Connexus Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 14 … 14 Nov 2025 Partial Maladministration London & Quadrant Housing Trust (202215556) Case 202215556 · Financial Decision Case ID 202215556 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured tenancy … 14 Nov 2025 Partial Maladministration London & Quadrant Housing Trust (202223256) Case 202223256 · Managing Relations Decision Case ID 202223256 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 14 Nov 2025 Partial Maladministration London & Quadrant Housing Trust (202408974) Case 202408974 · ASB/Abuse/Nuisance Decision Case ID 202408974 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 14 Nov 2025 Partial Maladministration Sovereign Network Group (202316658) Case 202316658 · ASB/Abuse/Nuisance Decision Case ID 202316658 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Secure Tenancy Date 14 … 14 Nov 2025 No Maladministration Sovereign Network Group (202430266) Case 202430266 · Estate Management Decision Case ID 202430266 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Secure tenancy Date 14 … 14 Nov 2025 Reasonable Redress The Guinness Partnership Limited (202428916) Case 202428916 · Managing Relations Decision Case ID 202428916 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 14 Nov 2025 No Maladministration The Riverside Group Limited (202342986) Case 202342986 · Managing Relations Decision Case ID 202342986 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Shared Ownership Date … 14 Nov 2025 Partial Maladministration The Riverside Group Limited (202407909) Case 202407909 · ASB/Abuse/Nuisance Decision Case ID 202407909 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 13 Nov 2025 Partial Maladministration Clarion Housing Association Limited (202330826) Case 202330826 · Financial Decision Case ID 202330826 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 13 Nov 2025 Partial Maladministration Clarion Housing Association Limited (202428853) Case 202428853 · Financial Decision Case ID 202428853 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 13 Nov 2025 Mediation Great Places Housing Group Limited (202335377) Case 202335377 · Financial Decision Case ID 202335377 Decision type Investigation Landlord Great Places Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date … 13 Nov 2025 Partial Maladministration Islington and Shoreditch Housing Association Limited (202430026) Case 202430026 · Information and data management Decision Case ID 202430026 Decision type Investigation Landlord Islington and Shoreditch Housing Association Limited Landlord type Housing Association Occupancy Secure … 13 Nov 2025 Maladministration Karbon Homes Limited (202401354) Case 202401354 · Managing Relations Decision Case ID 202401354 Decision type Investigation Landlord Karbon Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 … 13 Nov 2025 No Maladministration London & Quadrant Housing Trust (202334372) Case 202334372 · Managing Relations Decision Case ID 202334372 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Shared Ownership … 13 Nov 2025 Partial Maladministration Notting Hill Genesis (202413896) Case 202413896 · ASB/Abuse/Nuisance Decision Case ID 202413896 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 13 … 13 Nov 2025 Maladministration One Housing Group Limited (202333530) Case 202333530 · Managing Relations Decision Case ID 202333530 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 13 Nov 2025 Reasonable Redress Platform Housing Group Limited (202340813) Case 202340813 · Managing Relations Decision Case ID 202340813 Decision type Investigation Landlord Platform Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 13 Nov 2025 Partial Maladministration Sanctuary Housing Association (202340521) Case 202340521 · Managing Relations Decision Case ID 202340521 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 13 … 13 Nov 2025 Partial Maladministration Southern Housing (202325053) Case 202325053 · Managing Relations Decision Case ID 202325053 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 13 November … 13 Nov 2025 Partial Maladministration Together Housing Association Limited (202506930) Case 202506930 · Managing Relations Decision Case ID 202506930 Decision type Investigation Landlord Together Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 13 Nov 2025 Maladministration Tower Hamlets Community Housing (202312759) Case 202312759 · Financial Decision Case ID 202312759 Decision type Investigation Landlord Tower Hamlets Community Housing Landlord type Housing Association Occupancy Leaseholder Date 13 … 13 Nov 2025 Partial Maladministration Vivid Housing Limited (202336039) Case 202336039 · Managing Relations Decision Case ID 202336039 Decision type Investigation Landlord Vivid Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 … 12 Nov 2025 No Maladministration Aster Group Limited (202428820) Case 202428820 · Managing Relations Decision Case ID 202428820 Decision type Investigation Landlord Aster Group Limited Landlord type Housing Association Occupancy Secure Tenancy Date 11 … 12 Nov 2025 Partial Maladministration First Choice Homes Oldham Limited (202334599) Case 202334599 · Managing Relations Decision Case ID 202334599 Decision type Investigation Landlord First Choice Homes Oldham Limited Landlord type Housing Association Occupancy Assured Tenancy … 12 Nov 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202331910) Case 202331910 · Old Complaints Handling categories Decision Case ID 202331910 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Shorthold … 12 Nov 2025 No Maladministration Notting Hill Genesis (202402611) Case 202402611 · Managing Relations Decision Case ID 202402611 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date … 12 Nov 2025 Maladministration Peabody Trust (202447447) Case 202447447 · Managing Relations Decision Case ID 202447447 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Shared Ownership Date 12 November … 12 Nov 2025 Partial Maladministration Sanctuary Housing Association (202343871) Case 202343871 · Managing Relations Decision Case ID 202343871 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Leaseholder Date 12 November … 12 Nov 2025 Outside Jurisdiction Soha Housing Limited (202407326) Case 202407326 · Information and data management Decision Case ID 202407326 Decision type Jurisdiction Landlord Soha Housing Limited Landlord type Housing Association Occupancy Secure Tenancy Date 12 … 12 Nov 2025 Partial Maladministration Sovereign Network Group (202404522) Case 202404522 · Managing Relations Decision Case ID 202404522 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Secure Tenancy Date 12 … 12 Nov 2025 Partial Maladministration Wandle Housing Association Limited (202337457) Case 202337457 · Managing Relations Decision Case ID 202337457 Decision type Investigation Landlord Wandle Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date … 11 Nov 2025 Partial Maladministration A2Dominion Housing Group Limited (202424164) Case 202424164 · Managing Relations Decision Case ID 202424164 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 11 Nov 2025 Partial Maladministration Castles & Coasts Housing Association Limited (202423925) Case 202423925 · Estate Management Decision Case ID 202423925 Decision type Investigation Landlord Castles & Coasts Housing Association Limited Landlord type Housing Association Occupancy Assured …