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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,069 of 16,595 decisions matching "assured"

Decisions

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30 Oct 2025 Partial Maladministration Clarion Housing Association Limited (202348465) Case 202348465 · Managing Relations Decision Case ID 202348465 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date … 30 Oct 2025 Partial Maladministration Clarion Housing Association Limited (202408708) Case 202408708 · Old Complaints Handling categories Decision Case ID 202408708 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 30 Oct 2025 No Maladministration Clarion Housing Association Limited (202429668) Case 202429668 · Managing Relations Decision Case ID 202429668 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 30 Oct 2025 Partial Maladministration Community Gateway Association Limited (202325167) Case 202325167 · ASB/Abuse/Nuisance Decision Case ID 202325167 Decision type Investigation Landlord Community Gateway Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 30 Oct 2025 Maladministration Curo Places Limited (202425356) Case 202425356 · Managing Relations Decision Case ID 202425356 Decision type Investigation Landlord Curo Places Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 … 30 Oct 2025 Partial Maladministration Gloucester City Homes Limited (202429315) Case 202429315 · ASB/Abuse/Nuisance Decision Case ID 202429315 Decision type Investigation Landlord Gloucester City Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 30 Oct 2025 No Maladministration Great Places Housing Association (202414406) Case 202414406 · ASB/Abuse/Nuisance Decision Case ID 202414406 Decision type Investigation Landlord Great Places Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date … 30 Oct 2025 Partial Maladministration London & Quadrant Housing Trust (202323380) Case 202323380 · Managing Relations Decision Case ID 202323380 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 30 Oct 2025 Partial Maladministration London & Quadrant Housing Trust (202338725) Case 202338725 · ASB/Abuse/Nuisance Decision Case ID 202338725 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Date … 30 Oct 2025 Partial Maladministration London & Quadrant Housing Trust (202421521) Case 202421521 · Estate Management Decision Case ID 202421521 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 30 Oct 2025 Maladministration London & Quadrant Housing Trust (202440302) Case 202440302 · Estate Management Decision Case ID 202440302 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 30 Oct 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202304757) Case 202304757 · ASB/Abuse/Nuisance Decision Case ID 202304757 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy … 30 Oct 2025 No Maladministration Notting Hill Genesis (202321625) Case 202321625 · Managing Relations Decision Case ID 202321625 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 30 … 30 Oct 2025 Partial Maladministration Sanctuary Housing Association (202348371) Case 202348371 · Managing Relations Decision Case ID 202348371 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 30 … 30 Oct 2025 Partial Maladministration Sanctuary Housing Association (202423876) Case 202423876 · Managing Relations dDecision Case ID 202423876 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 30 … 30 Oct 2025 Partial Maladministration Sovereign Network Group (202341372) Case 202341372 · Managing Relations Decision Case ID 202341372 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 30 … 30 Oct 2025 No Maladministration Yorkshire Housing Limited (202342174) Case 202342174 · ASB/Abuse/Nuisance Decision Case ID 202342174 Decision type Investigation Landlord Yorkshire Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 … 29 Oct 2025 Partial Maladministration A2Dominion Housing Group Limited (202505563) Case 202505563 · Managing Relations Decision Case ID 202505563 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 29 Oct 2025 Partial Maladministration Bernicia Group (202402680) Case 202402680 · Managing Relations Decision Case ID 202402680 Decision type Investigation Landlord Bernicia Group Landlord type Housing Association Occupancy Assured Tenancy Date 29 October … 29 Oct 2025 Maladministration Clarion Housing Association Limited (202313988) Case 202313988 · Managing Relations Decision Case ID 202313988 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 29 Oct 2025 Partial Maladministration Hyde Housing Association Limited (202328008) Case 202328008 · Managing Relations Decision Case ID 202328008 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 29 Oct 2025 No Maladministration Incommunities Limited (202503966) Case 202503966 · Managing Relations Decision Case ID 202503966 Decision type Investigation Landlord Incommunities Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 October … 29 Oct 2025 Partial Maladministration Lancaster City Council (202342337) Case 202342337 · Local Authority / ALMO or TMO Decision Case ID 202342337 Decision type Investigation Landlord Lancaster City Council Landlord type Local Authority Occupancy Assured tenancy Date 29 … 29 Oct 2025 Partial Maladministration London Borough of Camden Council (202337006) Case 202337006 · Managing Relations Decision Case ID 202337006 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority Occupancy Assured Tenancy … 29 Oct 2025 Mediation London & Quadrant Housing Trust (202334890) Case 202334890 · Responsive repairs/activity Decision Case ID 202334890 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 29 Oct 2025 No Maladministration London & Quadrant Housing Trust (202334980) Case 202334980 · Managing Relations Decision Case ID 202334980 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 29 Oct 2025 Maladministration London & Quadrant Housing Trust (202431732) Case 202431732 · Managing Relations Decision Case ID 202431732 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 29 Oct 2025 Maladministration London & Quadrant Housing Trust (202502269) Case 202502269 · Managing Relations Decision Case ID 202502269 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 29 Oct 2025 Partial Maladministration Notting Hill Genesis (202441676) Case 202441676 · Financial Decision Case ID 202441676 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 29 … 29 Oct 2025 Maladministration One Housing Group Limited (202428244) Case 202428244 · Managing Relations Decision Case ID 202428244 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 29 Oct 2025 Reasonable Redress Onward Homes Limited (202342303) Case 202342303 · Managing Relations Decision Case ID 202342303 Decision type Investigation Landlord Onward Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 … 29 Oct 2025 Reasonable Redress Peabody Trust (202453272) Case 202453272 · Managing Relations Decision Case ID 202453272 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 29 October … 29 Oct 2025 Reasonable Redress Sanctuary Housing Association (202340567) Case 202340567 · Managing Relations Decision Case ID 202340567 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 29 … 29 Oct 2025 Partial Maladministration Sanctuary Housing Association (202427949) Case 202427949 · Managing Relations Decision Case ID 202427949 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 29 … 29 Oct 2025 Maladministration Southern Housing (202501349) Case 202501349 · ASB/Abuse/Nuisance Decision Case ID 202501349 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 29 October … 29 Oct 2025 Partial Maladministration Stonewater Limited (202447449) Case 202447449 · ASB/Abuse/Nuisance Decision Case ID 202447449 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 October … 29 Oct 2025 Maladministration The Guinness Partnership Limited (202429317) Case 202429317 · Managing Relations Decision Case ID 202429317 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 29 Oct 2025 Partial Maladministration Walsall Housing Group Limited (202334609) Case 202334609 · Managing Relations Decision Case ID 202334609 Decision type Investigation Landlord Walsall Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 28 Oct 2025 Partial Maladministration Amplius Living (202317036) Case 202317036 · Managing Relations Decision Case ID 202317036 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Other Date 28 October 2025 … 28 Oct 2025 Partial Maladministration Clarion Housing Association Limited (202410423) Case 202410423 · Financial Decision Case ID 202410423 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 28 Oct 2025 No Maladministration Clarion Housing Association Limited (202413403) Case 202413403 · Managing Relations Decision Case ID 202413403 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 28 Oct 2025 Partial Maladministration Clarion Housing Association Limited (202424563) Case 202424563 · Managing Relations Decision Case ID 202424563 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 28 Oct 2025 Partial Maladministration Hyde Housing Association Limited (202342593) Case 202342593 · Managing Relations Decision Case ID 202342593 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 28 Oct 2025 Partial Maladministration LiveWest Homes Limited (202427297) Case 202427297 · Managing Relations Decision Case ID 202427297 Decision type Investigation Landlord LiveWest Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 … 28 Oct 2025 Maladministration London & Quadrant Housing Trust (202339629) Case 202339629 · Managing Relations Decision Case ID 202339629 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 28 Oct 2025 Reasonable Redress London & Quadrant Housing Trust (202445695) Case 202445695 · Managing Relations Decision Case ID 202445695 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 28 Oct 2025 Partial Maladministration Peabody Trust (202502124) Case 202502124 · Financial Decision Case ID 202502124 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 28 October … 28 Oct 2025 No Maladministration Platform Housing Group Limited (202410718) Case 202410718 · Managing Relations Decision Case ID 202410718 Decision type Investigation Landlord Platform Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 28 Oct 2025 Partial Maladministration Sovereign Network Group (202337797) Case 202337797 · Managing Relations Decision Case ID 202337797 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 28 … 28 Oct 2025 Outside Jurisdiction The Guinness Partnership Limited (202330646) Case 202330646 · Occupancy Rights Decision Case ID 202330646 Decision type Jurisdiction Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date …