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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,069 of 16,595 decisions matching "assured"

Decisions

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28 Oct 2025 Maladministration The Guinness Partnership Limited (202403344) Case 202403344 · Old Complaints Handling categories Decision Case ID 202403344 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 28 Oct 2025 No Maladministration Together Housing Association Limited (202329670) Case 202329670 · Managing Relations Decision Case ID 202329670 Decision type Investigation Landlord Together Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 27 Oct 2025 Maladministration A2Dominion Housing Group Limited (202405725) Case 202405725 · Managing Relations Decision Case ID 202405725 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 27 Oct 2025 Partial Maladministration Amplius Living (202408765) Case 202408765 · Managing Relations Decision Case ID 202408765 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 27 October … 27 Oct 2025 Maladministration Clarion Housing Association Limited (202429796) Case 202429796 · Managing Relations Decision Case ID 202429796 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 27 Oct 2025 Partial Maladministration Croydon Churches Housing Association Limited (202339342) Case 202339342 · Managing Relations Decision Case ID 202339342 Decision type Investigation Landlord Croydon Churches Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy … 27 Oct 2025 Partial Maladministration Home Group Limited (202423094) Case 202423094 · Managing Relations Decision Case ID 202423094 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 … 27 Oct 2025 Maladministration Hyde Housing Association Limited (202341134) Case 202341134 · Managing Relations Decision Case ID 202341134 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 27 Oct 2025 Partial Maladministration Karibu Community Homes Limited (202331222) Case 202331222 · Managing Relations Decision Case ID 202331222 Decision type Investigation Landlord Karibu Community Homes Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 27 Oct 2025 Maladministration London & Quadrant Housing Trust (202348669) Case 202348669 · Managing Relations Decision Case ID 202348669 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 27 Oct 2025 Partial Maladministration London & Quadrant Housing Trust (202429008) Case 202429008 · Managing Relations Decision Case ID 202429008 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 27 Oct 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202402637) Case 202402637 · Managing Relations Decision Case ID 202402637 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Shorthold … 27 Oct 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202410220) Case 202410220 · Managing Relations Decision Case ID 202410220 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy … 27 Oct 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202503698) Case 202503698 · Managing Relations Decision Case ID 202503698 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy … 27 Oct 2025 Maladministration MHS Homes Ltd (202343105) Case 202343105 · Voluntary Decision Case ID 202343105 Decision type Investigation Landlord MHS Homes Ltd Landlord type Voluntary Occupancy Assured Shorthold Tenancy Date 27 … 27 Oct 2025 Reasonable Redress Midland Heart Limited (202322841) Case 202322841 · ASB/Abuse/Nuisance Decision Case ID 202322841 Decision type Investigation Landlord Midland Heart Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 … 27 Oct 2025 Reasonable Redress Moat Homes Limited (202402276) Case 202402276 · Managing Relations Decision Case ID 202402276 Decision type Investigation Landlord Moat Homes Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date … 27 Oct 2025 Maladministration Mosscare St. Vincent’s Housing Group Limited (202335517) Case 202335517 · Old Complaints Handling categories Decision Case ID 202335517 Decision type Investigation Landlord Mosscare St. Vincent’s Housing Group Limited Landlord type Housing Association Occupancy Assured … 27 Oct 2025 Partial Maladministration Platform Housing Group Limited (202420806) Case 202420806 · Managing Relations Decision Case ID 202420806 Decision type Investigation Landlord Platform Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 27 Oct 2025 Partial Maladministration Southern Housing (202329458) Case 202329458 · Managing Relations Decision Case ID 202329458 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 27 October … 27 Oct 2025 Partial Maladministration Westward Housing Group Limited (202429599) Case 202429599 · ASB/Abuse/Nuisance Decision Case ID 202429599 Decision type Investigation Landlord Westward Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 24 Oct 2025 No Maladministration A2Dominion Housing Group Limited (202442654) Case 202442654 · Managing Relations Decision Case ID 202442654 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 24 Oct 2025 Partial Maladministration Abri Group Limited (202338255) Case 202338255 · Managing Relations Decision Case ID 202338255 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 … 24 Oct 2025 Maladministration Clarion Housing Association Limited (202343145) Case 202343145 · ASB/Abuse/Nuisance Decision Case ID 202343145 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 24 Oct 2025 Maladministration Clarion Housing Association Limited (202346533) Case 202346533 · Responsive repairs/activity Decision Case ID 202346533 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 24 Oct 2025 Maladministration Haringey London Borough Council (202502673) Case 202502673 · Local Authority / ALMO or TMO Decision Case ID 202502673 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority Occupancy Assured Tenancy Date … 24 Oct 2025 Partial Maladministration London & Quadrant Housing Trust (202234897) Case 202234897 · Managing Relations Decision Case ID 202234897 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 24 Oct 2025 Partial Maladministration London & Quadrant Housing Trust (202316939) Case 202316939 · ASB/Abuse/Nuisance Decision Case ID 202316939 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Shorthold … 24 Oct 2025 Partial Maladministration London & Quadrant Housing Trust (202410929) Case 202410929 · Managing Relations Decision Case ID 202410929 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 24 Oct 2025 Mediation One Housing Group Limited (202428527) Case 202428527 · Old Property Condition categories Decision Case ID 202428527 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 24 Oct 2025 No Maladministration One Manchester Limited (202402238) Case 202402238 · Managing Relations Decision Case ID 202402238 Decision type Investigation Landlord One Manchester Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 … 24 Oct 2025 Partial Maladministration Paragon Asra Housing Limited (202444349) Case 202444349 · Managing Relations Decision Case ID 202444349 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 24 Oct 2025 Reasonable Redress Sanctuary Housing Association (202300480) Case 202300480 · Managing Relations Decision Case ID 202300480 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 24 … 24 Oct 2025 Partial Maladministration Sanctuary Housing Association (202447739) Case 202447739 · Managing Relations Decision Case ID 202447739 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 24 … 24 Oct 2025 Partial Maladministration Town and Country Housing (202427420) Case 202427420 · Managing Relations Decision Case ID 202427420 Decision type Investigation Landlord Town and Country Housing Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 24 Oct 2025 Partial Maladministration Yorkshire Housing Limited (202427355) Case 202427355 · Managing Relations Decision Case ID 202427355 Decision type Investigation Landlord Yorkshire Housing Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date … 23 Oct 2025 No Maladministration Aster Group Limited (202328085) Case 202328085 · ASB/Abuse/Nuisance Decision Case ID 202328085 Decision type Investigation Landlord Aster Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 … 23 Oct 2025 Maladministration Be One Homes (202445923) Case 202445923 · Managing Relations Decision Case ID 202445923 Decision type Investigation Landlord Bolton at Home Limited Landlord type Housing Association Occupancy Assured tenancy Date … 23 Oct 2025 No Maladministration Clarion Housing Association Limited (202412747) Case 202412747 · Managing Relations Decision Case ID 202412747 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 23 Oct 2025 Partial Maladministration London & Quadrant Housing Trust (202406545) Case 202406545 · Managing Relations Decision Case ID 202406545 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 23 Oct 2025 Maladministration London & Quadrant Housing Trust (202503931) Case 202503931 · Managing Relations Decision Case ID 202503931 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 23 Oct 2025 Partial Maladministration London & Quadrant Housing Trust (202503991) Case 202503991 · Managing Relations Decision Case ID 202503991 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 23 Oct 2025 Maladministration Onward Homes Limited (202500181) Case 202500181 · Responsive repairs/activity Decision Case ID 202500181 Decision type Investigation Landlord Onward Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 15 … 23 Oct 2025 Reasonable Redress Orbit Housing Association Limited (202438192) Case 202438192 · Managing Relations Decision Case ID 202438192 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 23 Oct 2025 Partial Maladministration The Guinness Partnership Limited (202451564) Case 202451564 · Managing Relations Decision Case ID 202451564 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 23 Oct 2025 Maladministration Vivid Housing Limited (202428548) Case 202428548 · Managing Relations Decision Case ID 202428548 Decision type Investigation Landlord Vivid Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 … 23 Oct 2025 Partial Maladministration Yorkshire Housing Limited (202411256) Case 202411256 · Managing Relations Decision Case ID 202411256 Decision type Investigation Landlord Yorkshire Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 … 22 Oct 2025 Partial Maladministration Aster Group Limited (202338819) Case 202338819 · Managing Relations Decision Case ID 202338819 Decision type Investigation Landlord Aster Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 22 … 22 Oct 2025 Partial Maladministration Clarion Housing Association Limited (202327274) Case 202327274 · Managing Relations Decision Case ID 202327274 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date … 22 Oct 2025 Partial Maladministration Clarion Housing Association Limited (202417054) Case 202417054 · Managing Relations Decision Case ID 202417054 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date …