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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,069 of 16,595 decisions matching "assured"

Decisions

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17 Nov 2025 Partial Maladministration The Riverside Group Limited (202407301) Case 202407301 · Financial Decision Case ID 202407301 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 14 Nov 2025 Partial Maladministration Accent Housing Limited (202446571) Case 202446571 · Managing Relations Decision Case ID 202446571 Decision type Investigation Landlord Accent Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 14 … 14 Nov 2025 Maladministration Amplius Living (202334695) Case 202334695 · Managing Relations Decision Case ID 202334695 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 14 November … 14 Nov 2025 Maladministration Connexus Homes Limited (202510185) Case 202510185 · Managing Relations Decision Case ID 202510185 Decision type Investigation Landlord Connexus Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 14 … 14 Nov 2025 Partial Maladministration London Borough of Camden Council (202414070) Case 202414070 · Local Authority / ALMO or TMO Decision Case ID 202414070 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or … 14 Nov 2025 Partial Maladministration London & Quadrant Housing Trust (202215556) Case 202215556 · Financial Decision Case ID 202215556 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured tenancy … 14 Nov 2025 Partial Maladministration London & Quadrant Housing Trust (202223256) Case 202223256 · Managing Relations Decision Case ID 202223256 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 14 Nov 2025 Partial Maladministration London & Quadrant Housing Trust (202408974) Case 202408974 · ASB/Abuse/Nuisance Decision Case ID 202408974 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 14 Nov 2025 Reasonable Redress The Guinness Partnership Limited (202428916) Case 202428916 · Managing Relations Decision Case ID 202428916 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 14 Nov 2025 Partial Maladministration The Riverside Group Limited (202407909) Case 202407909 · ASB/Abuse/Nuisance Decision Case ID 202407909 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 13 Nov 2025 Partial Maladministration Clarion Housing Association Limited (202330826) Case 202330826 · Financial Decision Case ID 202330826 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 13 Nov 2025 Partial Maladministration Clarion Housing Association Limited (202428853) Case 202428853 · Financial Decision Case ID 202428853 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 13 Nov 2025 Mediation Great Places Housing Group Limited (202335377) Case 202335377 · Financial Decision Case ID 202335377 Decision type Investigation Landlord Great Places Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date … 13 Nov 2025 Maladministration Karbon Homes Limited (202401354) Case 202401354 · Managing Relations Decision Case ID 202401354 Decision type Investigation Landlord Karbon Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 … 13 Nov 2025 Partial Maladministration Notting Hill Genesis (202413896) Case 202413896 · ASB/Abuse/Nuisance Decision Case ID 202413896 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 13 … 13 Nov 2025 Maladministration One Housing Group Limited (202333530) Case 202333530 · Managing Relations Decision Case ID 202333530 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 13 Nov 2025 Reasonable Redress Platform Housing Group Limited (202340813) Case 202340813 · Managing Relations Decision Case ID 202340813 Decision type Investigation Landlord Platform Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 13 Nov 2025 Partial Maladministration Sanctuary Housing Association (202340521) Case 202340521 · Managing Relations Decision Case ID 202340521 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 13 … 13 Nov 2025 Partial Maladministration Southern Housing (202325053) Case 202325053 · Managing Relations Decision Case ID 202325053 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 13 November … 13 Nov 2025 Partial Maladministration Together Housing Association Limited (202506930) Case 202506930 · Managing Relations Decision Case ID 202506930 Decision type Investigation Landlord Together Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 13 Nov 2025 Partial Maladministration Vivid Housing Limited (202336039) Case 202336039 · Managing Relations Decision Case ID 202336039 Decision type Investigation Landlord Vivid Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 … 12 Nov 2025 Partial Maladministration First Choice Homes Oldham Limited (202334599) Case 202334599 · Managing Relations Decision Case ID 202334599 Decision type Investigation Landlord First Choice Homes Oldham Limited Landlord type Housing Association Occupancy Assured Tenancy … 12 Nov 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202331910) Case 202331910 · Old Complaints Handling categories Decision Case ID 202331910 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Shorthold … 12 Nov 2025 No Maladministration Notting Hill Genesis (202402611) Case 202402611 · Managing Relations Decision Case ID 202402611 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date … 12 Nov 2025 Outside Jurisdiction Soha Housing Limited (202407326) Case 202407326 · Information and data management Decision Case ID 202407326 Decision type Jurisdiction Landlord Soha Housing Limited Landlord type Housing Association Occupancy Secure Tenancy Date 12 … 11 Nov 2025 Partial Maladministration A2Dominion Housing Group Limited (202424164) Case 202424164 · Managing Relations Decision Case ID 202424164 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 11 Nov 2025 Partial Maladministration Castles & Coasts Housing Association Limited (202423925) Case 202423925 · Estate Management Decision Case ID 202423925 Decision type Investigation Landlord Castles & Coasts Housing Association Limited Landlord type Housing Association Occupancy Assured … 11 Nov 2025 Partial Maladministration Hyde Housing Association Limited (202342158) Case 202342158 · Managing Relations Decision Case ID 202342158 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 11 Nov 2025 Partial Maladministration London & Quadrant Housing Trust (202348592) Case 202348592 · Financial Decision Case ID 202348592 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 11 Nov 2025 Partial Maladministration London & Quadrant Housing Trust (202504227) Case 202504227 · Managing Relations Decision Case ID 202504227 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 11 Nov 2025 Partial Maladministration London & Quadrant Housing Trust (202505387) Case 202505387 · Managing Relations Decision Case ID 202505387 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 11 Nov 2025 Maladministration One Housing Group Limited (202326006) Case 202326006 · Managing Relations Decision Case ID 202326006 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 11 Nov 2025 No Maladministration Peabody Trust (202344099) Case 202344099 · Financial Decision Case ID 202344099 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 24 October … 11 Nov 2025 No Maladministration Wigan Council (202231014) Case 202231014 · Managing Relations Decision Case ID 202231014 Decision type Investigation Landlord Wigan Council Landlord type Local Authority / ALMO or TMO Occupancy Assured … 10 Nov 2025 Partial Maladministration Aster Group Limited (202404232) Case 202404232 · ASB/Abuse/Nuisance Decision Case ID 202404232 Decision type Investigation Landlord Aster Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 … 10 Nov 2025 Mediation London & Quadrant Housing Trust (202336258) Case 202336258 · Old Property Condition categories Decision Case ID 202336258 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 10 Nov 2025 Partial Maladministration NSAH (Alliance Homes) Limited (202444126) Case 202444126 · Managing Relations Decision Case ID 202444126 Decision type Investigation Landlord NSAH (Alliance Homes) Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 10 Nov 2025 Partial Maladministration Sanctuary Housing Association (202404880) Case 202404880 · Managing Relations Decision Case ID 202404880 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 10 … 10 Nov 2025 Maladministration The Riverside Group Limited (202409660) Case 202409660 · Managing Relations Decision Case ID 202409660 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 7 Nov 2025 Partial Maladministration Clarion Housing Association Limited (202428538) Case 202428538 · Financial Decision Case ID 202428538 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 7 Nov 2025 Partial Maladministration Gentoo Group Limited (202334556) Case 202334556 · Managing Relations Decision Case ID 202334556 Decision type Investigation Landlord Gentoo Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 7 … 7 Nov 2025 Maladministration Home Group Limited (202220095) Case 202220095 · ASB/Abuse/Nuisance Decision Case ID 202220095 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 7 … 7 Nov 2025 Partial Maladministration Orbit Group Limited (202509095) Case 202509095 · Managing Relations Decision Case ID 202509095 Decision type Investigation Landlord Orbit Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 7 … 7 Nov 2025 Partial Maladministration Sanctuary Housing Association (202336033) Case 202336033 · Managing Relations Decision Case ID 202336033 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 7 … 7 Nov 2025 Partial Maladministration Sanctuary Housing Association (202413206) Case 202413206 · Managing Relations Decision Case ID 202413206 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 7 … 7 Nov 2025 Partial Maladministration Sanctuary Housing Association (202450021) Case 202450021 · Health and Safety (inc. building safety) Decision Case ID 202450021 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 7 … 6 Nov 2025 Partial Maladministration East Midlands Housing Group Limited (202336363) Case 202336363 · Managing Relations Decision Case ID 202336363 Decision type Investigation Landlord East Midlands Housing Group Limited Landlord type Housing Association Occupancy Assured Shorthold … 6 Nov 2025 Maladministration ForHousing Limited (202405013) Case 202405013 · Managing Relations Decision Case ID 202405013 Decision type Investigation Landlord ForHousing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 6 November … 6 Nov 2025 Partial Maladministration Hyde Housing Association Limited (202439412) Case 202439412 · Managing Relations Decision Case ID 202439412 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 6 Nov 2025 Partial Maladministration Moat Homes Limited (202335768) Case 202335768 · Financial Decision Case ID 202335768 Decision type Investigation Landlord Moat Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 6 …