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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,069 of 16,595 decisions matching "assured"

Decisions

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26 Nov 2025 Partial Maladministration Torus62 Limited (202320063) Case 202320063 · Managing Relations Decision Case ID 202320063 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 November … 26 Nov 2025 Partial Maladministration Trent & Dove Housing Limited (202347345) Case 202347345 · Managing Relations Decision Case ID 202347345 Decision type Investigation Landlord Trent & Dove Housing Limited Landlord type Housing Association Occupancy Assured Tenancy … 25 Nov 2025 Partial Maladministration Amplius Living (202321097) Case 202321097 · Managing Relations Decision Case ID 202321097 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 25 November … 25 Nov 2025 Partial Maladministration Amplius Living (202422555) Case 202422555 · Managing Relations Decision Case ID 202422555 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 25 November … 25 Nov 2025 Maladministration B3 Living Limited (202423441) Case 202423441 · Managing Relations Decision Case ID 202423441 Decision type Investigation Landlord B3 Living Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 … 25 Nov 2025 Partial Maladministration Clarion Housing Association Limited (202450956) Case 202450956 · ASB/Abuse/Nuisance Decision Case ID 202450956 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 25 Nov 2025 Partial Maladministration GreenSquareAccord Limited (202506388) Case 202506388 · Managing Relations Decision Case ID 202506388 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 November … 25 Nov 2025 Partial Maladministration Home Group Limited (202414314) Case 202414314 · ASB/Abuse/Nuisance Decision Case ID 202414314 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 … 25 Nov 2025 Mediation Hyde Housing Association Limited (202333799) Case 202333799 · Responsive repairs/activity Decision Case ID 202333799 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 25 Nov 2025 Partial Maladministration LiveWest Homes Limited (202507569) Case 202507569 · ASB/Abuse/Nuisance Decision Case ID 202507569 Decision type Investigation Landlord LiveWest Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 … 25 Nov 2025 Maladministration London Borough of Barnet (202320536) Case 202320536 · Local Authority / ALMO or TMO Decision Case ID 202320536 Decision type Investigation Landlord London Borough of Barnet Landlord type Local Authority / ALMO or TMO … 25 Nov 2025 Maladministration London & Quadrant Housing Trust (202447613) Case 202447613 · ASB/Abuse/Nuisance Decision Case ID 202447613 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 25 Nov 2025 Partial Maladministration NSAH (Alliance Homes) Limited (202441461) Case 202441461 · Managing Relations Decision Case ID 202441461 Decision type Investigation Landlord NSAH (Alliance Homes) Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 25 Nov 2025 Partial Maladministration Peabody Trust (202448157) Case 202448157 · Health and Safety (inc. building safety) Decision Case ID 202448157 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 25 November … 25 Nov 2025 No Maladministration Platform Housing Group Limited (202450900) Case 202450900 · Managing Relations Decision Case ID 202450900 Decision type Investigation Landlord Platform Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 25 Nov 2025 Partial Maladministration Saffron Housing Trust Limited (202415144) Case 202415144 · Managing Relations Decision Case ID 202415144 Decision type Investigation Landlord Saffron Housing Trust Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 25 Nov 2025 Partial Maladministration Sanctuary Housing Association (202428785) Case 202428785 · Managing Relations Decision Case ID 202428785 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 25 … 25 Nov 2025 Maladministration Sanctuary Housing Association (202504313) Case 202504313 · Managing Relations Decision Case ID 202504313 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 25 … 25 Nov 2025 Maladministration Southern Housing (202331162) Case 202331162 · Managing Relations Decision Case ID 202331162 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 25 November … 25 Nov 2025 Reasonable Redress Sovereign Network Group (202452283) Case 202452283 · ASB/Abuse/Nuisance Decision Case ID 202452283 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 25 … 25 Nov 2025 Partial Maladministration Stonewater Limited (202423293) Case 202423293 · ASB/Abuse/Nuisance Decision Case ID 202423293 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 November … 25 Nov 2025 Severe Maladministration The Riverside Group Limited (202340331) Case 202340331 · Responsive repairs/activity Decision Case ID 202340331 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 25 Nov 2025 Maladministration Torus62 Limited (202341651) Case 202341651 · ASB/Abuse/Nuisance Decision Case ID 202341651 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 November … 25 Nov 2025 Maladministration Watford Community Housing Trust (202207230) Case 202207230 · Financial Decision Case ID 202207230 Decision type Investigation Landlord Watford Community Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date … 25 Nov 2025 Maladministration Worthing Homes Limited (202407292) Case 202407292 · ASB/Abuse/Nuisance Decision Case ID 202407292 Decision type Investigation Landlord Worthing Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 … 24 Nov 2025 Partial Maladministration Amplius Living (202332134) Case 202332134 · Managing Relations Decision Case ID 202332134 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 24 November … 24 Nov 2025 Maladministration Clarion Housing Association Limited (202432689) Case 202432689 · Managing Relations Decision Case ID 202432689 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 24 Nov 2025 Maladministration GreenSquareAccord Limited (202504098) Case 202504098 · Responsive repairs/activity Decision Case ID 202504098 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 24 … 24 Nov 2025 Maladministration London & Quadrant Housing Trust (202338305) Case 202338305 · Managing Relations Decision Case ID 202338305 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 24 Nov 2025 Partial Maladministration London & Quadrant Housing Trust (202507040) Case 202507040 · ASB/Abuse/Nuisance Decision Case ID 202507040 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 24 Nov 2025 Partial Maladministration Ocean Housing Limited (202440604) Case 202440604 · Managing Relations Decision Case ID 202440604 Decision type Investigation Landlord Ocean Housing Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date … 24 Nov 2025 Maladministration One Housing Group Limited (202341847) Case 202341847 · Managing Relations Decision Case ID 202341847 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 24 Nov 2025 Partial Maladministration One Vision Housing Limited (202503628) Case 202503628 · ASB/Abuse/Nuisance Decision Case ID 202503628 Decision type Investigation Landlord One Vision Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 24 Nov 2025 Partial Maladministration Onward Homes Limited (202422387) Case 202422387 · Managing Relations Decision Case ID 202422387 Decision type Investigation Landlord Onward Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 … 24 Nov 2025 Maladministration Peabody Trust (202431209) Case 202431209 · Managing Relations Decision Case ID 202431209 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 24 … 24 Nov 2025 Maladministration Peabody Trust (202441501) Case 202441501 · Managing Relations Decision Case ID 202441501 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 17 … 24 Nov 2025 Maladministration Places for People Group Limited (202331688) Case 202331688 · Managing Relations Decision Case ID 202331688 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy … 24 Nov 2025 Maladministration Southern Housing (202432188) Case 202432188 · Managing Relations Decision Case ID 202432188 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 24 November … 24 Nov 2025 Maladministration Stonewater Limited (202505383) Case 202505383 · Managing Relations Decision Case ID 202505383 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 November … 24 Nov 2025 Outside Jurisdiction The Guinness Partnership Limited (202334721) Case 202334721 · Financial Decision Case ID 202334721 Decision type Jurisdiction Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 24 Nov 2025 Partial Maladministration Vivid Housing Limited (202347588) Case 202347588 · Managing Relations Decision Case ID 202347588 Decision type Investigation Landlord Vivid Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 … 21 Nov 2025 Partial Maladministration Cheshire Peaks & Plains Housing Trust Limited (202413754) Case 202413754 · Managing Relations Decision Case ID 202413754 Decision type Investigation Landlord Cheshire Peaks & Plains Housing Trust Limited Landlord type Housing Association Occupancy … 21 Nov 2025 Partial Maladministration Citizen Housing Group Limited (202428948) Case 202428948 · Managing Relations Decision Case ID 202428948 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 21 Nov 2025 Maladministration Clarion Housing Association Limited (202428301) Case 202428301 · Health and Safety (inc. building safety) Decision Case ID 202428301 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 21 Nov 2025 Partial Maladministration English Rural Housing Association Limited (202443526) Case 202443526 · Financial Decision Case ID 202443526 Decision type Investigation Landlord English Rural Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy … 21 Nov 2025 Partial Maladministration GreenSquareAccord Limited (202419667) Case 202419667 · Managing Relations Decision Case ID 202419667 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 November … 21 Nov 2025 Maladministration Hyde Housing Association Limited (202331108) Case 202331108 · Managing Relations Decision Case ID 202331108 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 21 Nov 2025 No Maladministration London Borough of Tower Hamlets (202432413) Case 202432413 · Health and Safety (inc. building safety) Decision Case ID 202432413 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority Occupancy Assured Tenancy … 21 Nov 2025 Partial Maladministration Moat Homes Limited (202344850) Case 202344850 · Managing Relations Decision Case ID 202344850 Decision type Investigation Landlord Moat Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 … 21 Nov 2025 Reasonable Redress Notting Hill Genesis (202444908) Case 202444908 · Financial Decision Case ID 202444908 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 21 …