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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,069 of 16,595 decisions matching "assured"

Decisions

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27 Nov 2025 Maladministration Clarion Housing Association Limited (202335583) Case 202335583 · Health and Safety (inc. building safety) Decision Case ID 202335583 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 27 Nov 2025 Partial Maladministration Clarion Housing Association Limited (202416211) Case 202416211 · Health and Safety (inc. building safety) Decision Case ID 202416211 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 27 Nov 2025 Maladministration Clarion Housing Association Limited (202424933) Case 202424933 · Managing Relations Decision Case ID 202424933 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 27 Nov 2025 Maladministration Clarion Housing Association Limited (202442254) Case 202442254 · Managing Relations Decision Case ID 202442254 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 27 Nov 2025 Partial Maladministration Haringey London Borough Council (202442873) Case 202442873 · Local Authority / ALMO or TMO Decision Case ID 202442873 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO … 27 Nov 2025 No Maladministration Home Group Limited (202330312) Case 202330312 · Financial Decision Case ID 202330312 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 … 27 Nov 2025 Partial Maladministration Home Group Limited (202414371) Case 202414371 · Managing Relations Decision Case ID 202414371 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 … 27 Nov 2025 Mediation Hyde Housing Association Limited (202328523) Case 202328523 · Responsive repairs/activity Decision Case ID 202328523 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 27 Nov 2025 Partial Maladministration Jigsaw Homes Group Limited (202427576) Case 202427576 · ASB/Abuse/Nuisance Decision Case ID 202427576 Decision type Investigation Landlord Jigsaw Homes Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 27 Nov 2025 Mediation London & Quadrant Housing Trust (202342892) Case 202342892 · Responsive repairs/activity Decision Case ID 202342892 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 27 Nov 2025 No Maladministration London & Quadrant Housing Trust (202412013) Case 202412013 · Managing Relations Decision Case ID 202412013 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 27 Nov 2025 Maladministration Moat Homes Limited (202441540) Case 202441540 · Managing Relations Decision Case ID 202441540 Decision type Investigation Landlord Moat Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 … 27 Nov 2025 No Maladministration Muir Group Housing Association Limited (202432914) Case 202432914 · Managing Relations Decision Case ID 202432914 Decision type Investigation Landlord Muir Group Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy … 27 Nov 2025 No Maladministration North Devon Homes (202332031) Case 202332031 · Financial Decision Case ID 202332031 Decision type Investigation Landlord North Devon Homes Landlord type Housing Association Occupancy Assured Tenancy Date 26 … 27 Nov 2025 No Maladministration Notting Hill Genesis (202510395) Case 202510395 · Financial Decision Case ID 202510395 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 27 … 27 Nov 2025 Mediation Octavia Housing (202334918) Case 202334918 · Responsive repairs/activity Decision Case ID 202334918 Decision type Assessment Landlord Octavia Housing Landlord type Housing Association Occupancy Assured Tenancy Date 27 November … 27 Nov 2025 Maladministration Orbit Housing Association Limited (202334619) Case 202334619 · Financial Decision Case ID 202334619 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 27 Nov 2025 Maladministration Paradigm Housing Group Limited (202338335) Case 202338335 · Health and Safety (inc. building safety) Decision Case ID 202338335 Decision type Investigation Landlord Paradigm Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 27 Nov 2025 No Maladministration Paragon Asra Housing Limited (202505348) Case 202505348 · ASB/Abuse/Nuisance Decision Case ID 202505348 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 27 Nov 2025 Reasonable Redress Peabody Trust (202400765) Case 202400765 · Managing Relations Decision Case ID 202400765 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 27 November … 27 Nov 2025 Partial Maladministration Rooftop Housing Association Limited (202503097) Case 202503097 · Managing Relations Decision Case ID 202503097 Decision type Investigation Landlord Rooftop Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 27 Nov 2025 Maladministration Saffron Housing Trust Limited (202502260) Case 202502260 · Managing Relations Decision Case ID 202502260 Decision type Investigation Landlord Saffron Housing Trust Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 27 Nov 2025 Reasonable Redress Sanctuary Housing Association (202429536) Case 202429536 · Managing Relations Decision Case ID 202429536 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 27 … 27 Nov 2025 Partial Maladministration Sovereign Network Group (202334016) Case 202334016 · Estate Management Decision Case ID 202334016 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 27 … 27 Nov 2025 Partial Maladministration Sovereign Network Group (202440105) Case 202440105 · Managing Relations Decision Case ID 202440105 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 27 … 27 Nov 2025 Partial Maladministration Stonewater Limited (202501523) Case 202501523 · Managing Relations Decision Case ID 202501523 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 November … 27 Nov 2025 Partial Maladministration The Community Housing Group Limited (202346833) Case 202346833 · Health and Safety (inc. building safety) Decision Case ID 202346833 Decision type Investigation Landlord The Community Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy … 27 Nov 2025 Maladministration The Guinness Partnership Limited (202430718) Case 202430718 · Managing Relations Decision Case ID 202430718 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 27 Nov 2025 Partial Maladministration The Guinness Partnership Limited (202436798) Case 202436798 · Managing Relations Decision Case ID 202436798 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 26 Nov 2025 Reasonable Redress Aspire Housing Limited (202402787) Case 202402787 · Managing Relations Decision Case ID 202402787 Decision type Investigation Landlord Aspire Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 … 26 Nov 2025 No Maladministration Clarion Housing Association Limited (202323256) Case 202323256 · Estate Management Decision Case ID 202323256 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 26 Nov 2025 Reasonable Redress Clarion Housing Association Limited (202323759) Case 202323759 · Estate Management Decision Case ID 202323759 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 26 Nov 2025 No Maladministration GreenSquareAccord Limited (202419137) Case 202419137 · Managing Relations Decision Case ID 202419137 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 November … 26 Nov 2025 Maladministration Home Group Limited (202503967) Case 202503967 · Managing Relations Decision Case ID 202503967 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 … 26 Nov 2025 No Maladministration Hyde Housing Association Limited (202449388) Case 202449388 · Managing Relations Decision Case ID 202449388 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 26 Nov 2025 Partial Maladministration Hyde Housing Association Limited (202504817) Case 202504817 · Managing Relations Decision Case ID 202504817 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 26 Nov 2025 Partial Maladministration Islington and Shoreditch Housing Association Limited (202503727) Case 202503727 · Managing Relations Decision Case ID 202503727 Decision type Investigation Landlord Islington and Shoreditch Housing Association Limited Landlord type Housing Association Occupancy Assured … 26 Nov 2025 Maladministration London & Quadrant Housing Trust (202331981) Case 202331981 · Managing Relations Decision Case ID 202331981 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 26 Nov 2025 Maladministration London & Quadrant Housing Trust (202333912) Case 202333912 · ASB/Abuse/Nuisance Decision Case ID 202333912 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 26 Nov 2025 Maladministration London & Quadrant Housing Trust (202345851) Case 202345851 · Estate Management Decision Case ID 202345851 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 26 Nov 2025 Maladministration Notting Hill Genesis (202330411) Case 202330411 · Managing Relations Decision Case ID 202330411 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 26 … 26 Nov 2025 Mediation Orbit Housing Association Limited (202341077) Case 202341077 · Moving/Buying/Selling Home Decision Case ID 202341077 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 26 Nov 2025 Reasonable Redress Peabody Trust (202325539) Case 202325539 · Managing Relations Decision Case ID 202325539 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 26 … 26 Nov 2025 Maladministration Peabody Trust (202446687) Case 202446687 · Managing Relations Decision Case ID 202446687 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 26 November … 26 Nov 2025 No Maladministration Peabody Trust (202506546) Case 202506546 · ASB/Abuse/Nuisance Decision Case ID 202506546 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 26 November … 26 Nov 2025 Partial Maladministration Platform Housing Group Limited (202503843) Case 202503843 · Managing Relations Decision Case ID 202503843 Decision type Investigation Landlord Platform Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 26 Nov 2025 Maladministration Southern Housing (202347299) Case 202347299 · ASB/Abuse/Nuisance Decision Case ID 202347299 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 26 November … 26 Nov 2025 Partial Maladministration Southern Housing (202438858) Case 202438858 · Managing Relations Decision Case ID 202438858 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 26 November … 26 Nov 2025 Reasonable Redress Sovereign Network Group (202508050) Case 202508050 · Managing Relations Decision Case ID 202508050 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 26 … 26 Nov 2025 Partial Maladministration The Guinness Partnership Limited (202433548) Case 202433548 · Financial Decision Case ID 202433548 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date …