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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,716 of 16,595 decisions matching "association"

Decisions

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16 Dec 2025 Maladministration bpha Limited (202433297) Case 202433297 · Managing Relations Decision Case ID 202433297 Decision type Investigation Landlord bpha Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 December … 16 Dec 2025 No Maladministration Citizen Housing Group Limited (202503624) Case 202503624 · Health and Safety (inc. building safety) Decision Case ID 202503624 and 202538587 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured … 16 Dec 2025 Partial Maladministration Clarion Housing Association Limited (202416331) Case 202416331 · Managing Relations Decision Case ID 202416331 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 16 Dec 2025 Maladministration Clarion Housing Association Limited (202505645) Case 202505645 · ASB/Abuse/Nuisance Decision Case ID 202505645 Decision type Investigation Landlord Clarion Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 16 … 16 Dec 2025 No Maladministration Estuary Housing Association Limited (202335719) Case 202335719 · Estate Management Decision Case ID 202335719 Decision type Investigation Landlord Estuary Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date … 16 Dec 2025 No Maladministration ForHousing Limited (202433325) Case 202433325 · Managing Relations Decision Case ID 202433325 Decision type Investigation Landlord ForHousing Limited Landlord type Housing Association Occupancy Assured Date 16 December 2025 … 16 Dec 2025 Maladministration GreenSquareAccord Limited (202514443) Case 202514443 · Managing Relations Decision Case ID 202514443 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 December … 16 Dec 2025 Partial Maladministration Hastoe Housing Association Limited (202342487) Case 202342487 · Health and Safety (inc. building safety) Decision Case ID 202342487 Decision type Investigation Landlord Hastoe Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date … 16 Dec 2025 Maladministration Hyde Housing Association Limited (202505788) Case 202505788 · Managing Relations Decision Case ID 202505788 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 16 Dec 2025 No Maladministration Irwell Valley Housing Association Limited (202340420) Case 202340420 · Managing Relations Decision Case ID 202340420 Decision type Investigation Landlord Irwell Valley Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy … 16 Dec 2025 Partial Maladministration Jigsaw Homes Group Limited (202508313) Case 202508313 · Managing Relations Decision Case ID 202508313 Decision type Investigation Landlord Jigsaw Homes Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 16 Dec 2025 Maladministration LiveWest Homes Limited (202336483) Case 202336483 · Responsive repairs/activity Decision Case ID 202336483 Decision type Investigation Landlord LiveWest Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 … 16 Dec 2025 Partial Maladministration London & Quadrant Housing Trust (202207034) Case 202207034 · ASB/Abuse/Nuisance Decision Case ID 202207034 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 16 Dec 2025 Maladministration London & Quadrant Housing Trust (202510197) Case 202510197 · Managing Relations Decision Case ID 202510197 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Secure Tenancy … 16 Dec 2025 Outside Jurisdiction Metropolitan Thames Valley Housing (MTV) (202322810) Case 202322810 · Financial Decision Case ID 202322810 Decision type Jurisdiction Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Freeholder Date … 16 Dec 2025 Reasonable Redress Metropolitan Thames Valley Housing (MTV) (202341680) Case 202341680 · Financial Decision Case ID 202341680 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Shared Ownership … 16 Dec 2025 Maladministration Moat Homes Limited (202514334) Case 202514334 · Managing Relations Decision Case ID 202514334 Decision type Investigation Landlord Moat Homes Limited Landlord type Housing Association Occupancy Shared Ownership Date 16 … 16 Dec 2025 Partial Maladministration Notting Hill Genesis (202407446) Case 202407446 · Financial Decision Case ID 202407446 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Leaseholder Date 16 December … 16 Dec 2025 Maladministration Notting Hill Genesis (202506714) Case 202506714 · ASB/Abuse/Nuisance Decision Case ID 202506714 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 16 … 16 Dec 2025 Partial Maladministration One Vision Housing Limited (202412221) Case 202412221 · Managing Relations Decision Case ID 202412221 Decision type Investigation Landlord One Vision Housing Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 16 Dec 2025 Partial Maladministration Peabody Trust (202334726) Case 202334726 · Managing Relations Decision Case ID 202334726 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 16 December … 16 Dec 2025 Partial Maladministration Peabody Trust (202453374) Case 202453374 · Financial Decision Case ID 202453374 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Secure Tenancy Date 16 December … 16 Dec 2025 Partial Maladministration Phoenix Community Housing Association (Bellingham and Downham) Limited (202511433) Case 202511433 · Managing Relations Decision Case ID 202511433 Decision type Investigation Landlord Phoenix Community Housing Association (Bellingham and Downham) Limited Landlord type Housing Association … 16 Dec 2025 Partial Maladministration Selwood Housing Society Limited (202432833) Case 202432833 · Managing Relations Decision Case ID 202432833 Decision type Investigation Landlord Selwood Housing Society Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 16 Dec 2025 Severe Maladministration Southern Housing (202512546) Case 202512546 · Managing Relations Decision Case ID 202512546 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 16 December … 16 Dec 2025 Maladministration Thrive Homes Limited (202436232) Case 202436232 · ASB/Abuse/Nuisance Decision Case ID 202436232 Decision type Investigation Landlord Thrive Homes Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date … 15 Dec 2025 Partial Maladministration Bolton at Home Limited (202425915) Case 202425915 · Health and Safety (inc. building safety) Decision Case ID 202425915 Decision type Investigation Landlord Bolton at Home Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 15 Dec 2025 Maladministration Coastline Housing Limited (202300842) Case 202300842 · ASB/Abuse/Nuisance Decision Case ID 202300842 Decision type Investigation Landlord Coastline Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 15 … 15 Dec 2025 Partial Maladministration Hightown Housing Association Limited (202509436) Case 202509436 · Managing Relations Decision Case ID 202509436 Decision type Investigation Landlord Hightown Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 15 Dec 2025 Partial Maladministration Karbon Homes Limited (202436994) Case 202436994 · Financial Decision Case ID 202436994 Decision type Investigation Landlord Karbon Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 15 … 15 Dec 2025 Partial Maladministration LiveWest Homes Limited (202400450) Case 202400450 · Health and Safety (inc. building safety) Decision Case ID 202400450 Decision type Investigation Landlord LiveWest Homes Limited Landlord type Housing Association Occupancy Leaseholder Date 15 December … 15 Dec 2025 Maladministration London & Quadrant Housing Trust (202417994) Case 202417994 · Managing Relations Decision Case ID 202417994 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 15 Dec 2025 Maladministration London & Quadrant Housing Trust (202423708) Case 202423708 · Managing Relations Decision Case ID 202423708 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 15 Dec 2025 Partial Maladministration London & Quadrant Housing Trust (202443457) Case 202443457 · ASB/Abuse/Nuisance Decision Case ID 202443457 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 15 Dec 2025 Partial Maladministration London & Quadrant Housing Trust (202504224) Case 202504224 · Managing Relations Decision Case ID 202504224 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 15 Dec 2025 Maladministration London & Quadrant Housing Trust (202507822) Case 202507822 · Managing Relations Decision Case ID 202507822 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 15 Dec 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202336410) Case 202336410 · Financial Decision Case ID 202336410 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Shared Ownership … 15 Dec 2025 Maladministration Notting Hill Genesis (202423262) Case 202423262 · Managing Relations Decision Case ID 202423262 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date … 15 Dec 2025 Mediation Ongo Homes Limited (202339800) Case 202339800 · Financial Decision Case ID 202339800 Decision type Investigation Landlord Ongo Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 15 … 15 Dec 2025 Maladministration Paragon Asra Housing Limited (202434895) Case 202434895 · Managing Relations Decision Case ID 202434895 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 15 Dec 2025 No Maladministration Sanctuary Housing Association (202432443) Case 202432443 · Estate Management Decision Case ID 202432443 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Leaseholder Date 15 December … 15 Dec 2025 Partial Maladministration Southern Housing (202339307) Case 202339307 · Financial Decision Case ID 202339307 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Leaseholder Date 15 December 2025 … 15 Dec 2025 Partial Maladministration Southern Housing (202432006) Case 202432006 · Managing Relations Decision Case ID 202432006 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 15 December … 15 Dec 2025 No Maladministration Sovereign Network Group (202415333) Case 202415333 · Managing Relations Decision Case ID 202415333 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 15 … 15 Dec 2025 Maladministration Stonewater Limited (202508686) Case 202508686 · Managing Relations Decision Case ID 202508686 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 December … 15 Dec 2025 Maladministration Together Housing Association Limited (202416104) Case 202416104 · ASB/Abuse/Nuisance Decision Case ID 202416104 Decision type Investigation Landlord Together Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 15 Dec 2025 Partial Maladministration Torus62 Limited (202324614) Case 202324614 · Managing Relations Decision Case ID 202324614 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 15 … 15 Dec 2025 No Maladministration Wandle Housing Association Limited (202517573) Case 202517573 · Financial Decision Case ID 202517573 Decision type Investigation Landlord Wandle Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 12 Dec 2025 Partial Maladministration Amplius Living (202431661) Case 202431661 · Managing Relations Decision Case ID 202431661 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Secure Tenancy Date 12 December … 12 Dec 2025 Partial Maladministration Citizen Housing Group Limited (202434808) Case 202434808 · Health and Safety (inc. building safety) Decision Case ID 202434808 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date …