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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,716 of 16,595 decisions matching "association"

Decisions

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18 Dec 2025 Partial Maladministration Amplius Living (202413428) Case 202413428 · Financial Decision Case ID 202413428 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 18 December … 18 Dec 2025 Partial Maladministration Amplius Living (202435047) Case 202435047 · Managing Relations Decision Case ID 202435047 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 18 December … 18 Dec 2025 Partial Maladministration Anchor Hanover Group (202328326) Case 202328326 · Financial Decision Case ID 202328326 Decision type Investigation Landlord Anchor Hanover Group Landlord type Housing Association Occupancy Assured Tenancy Date 18 … 18 Dec 2025 No Maladministration Clarion Housing Association Limited (202323260) Case 202323260 · Estate Management Decision Case ID 202323260 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 18 Dec 2025 Partial Maladministration Clarion Housing Association Limited (202424542) Case 202424542 · Managing Relations Decision Case ID 202424542 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 18 Dec 2025 Partial Maladministration First Choice Homes Oldham Limited (202514515) Case 202514515 · Health and Safety (inc. building safety) Decision Case ID 202514515 Decision type Investigation Landlord First Choice Homes Oldham Limited Landlord type Housing Association Occupancy Assured Shorthold … 18 Dec 2025 Partial Maladministration GreenSquareAccord Limited (202446617) Case 202446617 · Responsive repairs/activity Decision Case ID 202446617 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Secure Tenancy Date 18 December … 18 Dec 2025 Partial Maladministration Hyde Housing Association Limited (202407518) Case 202407518 · Enquiry stage Decision Case ID 202407518 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 18 Dec 2025 Maladministration Midland Heart Limited (202338232) Case 202338232 · Managing Relations Decision Case ID 202338232 Decision type Investigation Landlord Midland Heart Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 … 18 Dec 2025 Partial Maladministration Moat Homes Limited (202336014) Case 202336014 · Managing Relations Decision Case ID 202336014 Decision type Investigation Landlord Moat Homes Limited Landlord type Housing Association Occupancy Shared Ownership Date 18 … 18 Dec 2025 Partial Maladministration Orbit Housing Association Limited (202423319) Case 202423319 · Estate Management Decision Case ID 202423319 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 18 Dec 2025 Maladministration Origin Housing Limited (202419576) Case 202419576 · Health and Safety (inc. building safety) Decision Case ID 202419576 Decision type Investigation Landlord Origin Housing Limited Landlord type Housing Association Occupancy Shared Ownership Date 18 … 18 Dec 2025 Maladministration Peabody Trust (202325938) Case 202325938 · Financial Decision Case ID 202325938 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Leaseholder Date 18 December 2025 … 18 Dec 2025 Maladministration Peabody Trust (202437141) Case 202437141 · Managing Relations Decision Case ID 202437141 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 18 December … 18 Dec 2025 Partial Maladministration Plus Dane Housing Limited (202505207) Case 202505207 · ASB/Abuse/Nuisance Decision Case ID 202505207 Decision type Investigation Landlord Plus Dane Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 18 Dec 2025 No Maladministration Regenda Limited (202405086) Case 202405086 · Financial Decision Case ID 202405086 Decision type Investigation Landlord Regenda Limited Landlord type Housing Association Occupancy Shared Ownership Date 18 December … 18 Dec 2025 Partial Maladministration Southern Housing (202445176) Case 202445176 · Managing Relations Decision Case ID 202445176 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 18 December … 18 Dec 2025 Partial Maladministration Southern Housing (202509617) Case 202509617 · ASB/Abuse/Nuisance Decision Case ID 202509617 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 18 December … 18 Dec 2025 Partial Maladministration The Guinness Partnership Limited (202421926) Case 202421926 · Managing Relations Decision Case ID 202421926 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Leaseholder Date 18 … 18 Dec 2025 Partial Maladministration The Guinness Partnership Limited (202510295) Case 202510295 · Managing Relations Decision Case ID 202510295 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Periodic Tenancy … 18 Dec 2025 Maladministration The Riverside Group Limited (202344594) Case 202344594 · Managing Relations Decision Case ID 202344594 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 18 Dec 2025 Severe Maladministration Thirteen Housing Group Limited (202411250) Case 202411250 · Managing Relations Decision Case ID 202411250 Decision type Investigation Landlord Thirteen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 18 Dec 2025 No Maladministration Thrive Homes Limited (202432294) Case 202432294 · Financial Decision Case ID 202432294 Decision type Investigation Landlord Thrive Homes Limited Landlord type Housing Association Occupancy Leaseholder Date 18 December … 18 Dec 2025 Partial Maladministration Two Rivers Housing (202438048) Case 202438048 · Estate Management Decision Case ID 202438048 Decision type Investigation Landlord Two Rivers Housing Landlord type Housing Association Occupancy Assured Tenancy Date 18 … 18 Dec 2025 Maladministration Your Housing Group Limited (202342002) Case 202342002 · Managing Relations Decision Case ID 202342002 Decision type Investigation Landlord Your Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 17 Dec 2025 Maladministration Acis Group Limited (202330057) Case 202330057 · Managing Relations Decision Case ID 202330057 Decision type Investigation Landlord Acis Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 … 17 Dec 2025 Maladministration Amplius Living (202329768) Case 202329768 · ASB/Abuse/Nuisance Decision Case ID 202329768 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 17 December … 17 Dec 2025 Maladministration Clarion Housing Association Limited (202338846) Case 202338846 · Estate Management Decision Case ID 202338846 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 17 Dec 2025 Partial Maladministration Clarion Housing Association Limited (202513639) Case 202513639 · Managing Relations Decision Case ID 202513639 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 17 Dec 2025 Partial Maladministration Gateway Housing Association Limited (202439005) Case 202439005 · Health and Safety (inc. building safety) Decision Case ID 202439005 Decision type Investigation Landlord Gateway Housing Association Limited Landlord type Housing Association Occupancy Assured tenancy Date … 17 Dec 2025 Partial Maladministration GreenSquareAccord Limited (202339998) Case 202339998 · Managing Relations Decision Case ID 202339998 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 December … 17 Dec 2025 Partial Maladministration Home Group Limited (202430564) Case 202430564 · Financial Decision Case ID 202430564 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 … 17 Dec 2025 Partial Maladministration Jigsaw Homes Group Limited (202332619) Case 202332619 · Managing Relations Decision Case ID 202332619 Decision type Investigation Landlord Jigsaw Homes Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 17 Dec 2025 Partial Maladministration London & Quadrant Housing Trust (202337029) Case 202337029 · Managing Relations Decision Case ID 202337029 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 17 Dec 2025 Maladministration London & Quadrant Housing Trust (202427871) Case 202427871 · Managing Relations Decision Case ID 202427871 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leasehold Date … 17 Dec 2025 Partial Maladministration London & Quadrant Housing Trust (202439342) Case 202439342 · Managing Relations Decision Case ID 202439342 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Shared Ownership … 17 Dec 2025 Maladministration New World Housing Association Limited (202514150) Case 202514150 · Managing Relations Decision Case ID 202514150 Decision type Investigation Landlord New World Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy … 17 Dec 2025 Maladministration NSAH (Alliance Homes) Limited (202412694) Case 202412694 · Managing Relations Decision Case ID 202412694 Decision type Investigation Landlord NSAH (Alliance Homes) Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 17 Dec 2025 Partial Maladministration One Vision Housing Limited (202508749) Case 202508749 · Managing Relations Decision Case ID 202508749 Decision type Investigation Landlord One Vision Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 17 Dec 2025 Maladministration Orbit Housing Association Limited (202408056) Case 202408056 · Managing Relations Decision Case ID 202408056 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 17 Dec 2025 Maladministration Paragon Asra Housing Limited (202417044) Case 202417044 · Estate Management Decision Case ID 202417044 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 17 Dec 2025 Partial Maladministration Phoenix Community Housing Association (Bellingham and Downham) Limited (202406891) Case 202406891 · Health and Safety (inc. building safety) Decision Case ID 202406891 Decision type Investigation Landlord Phoenix Community Housing Association (Bellingham and Downham) Limited Landlord type Housing Association … 17 Dec 2025 Partial Maladministration Places for People Group Limited (202340632) Case 202340632 · Managing Relations Decision Case ID 202340632 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Secure Tenancy … 17 Dec 2025 Maladministration Sanctuary Housing Association (202515635) Case 202515635 · Managing Relations Decision Case ID 202515635 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 17 … 17 Dec 2025 Partial Maladministration Southern Housing (202509645) Case 202509645 · Managing Relations Decision Case ID 202509645 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 9 December … 17 Dec 2025 Maladministration Southern Housing (202512495) Case 202512495 · Managing Relations Decision Case ID 202512495 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 17 December … 17 Dec 2025 Partial Maladministration Sovereign Network Group (202442624) Case 202442624 · ASB/Abuse/Nuisance Decision Case ID 202442624 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 17 … 17 Dec 2025 Partial Maladministration Stonewater Limited (202338402) Case 202338402 · Estate Management 5Decision Case ID 202338402 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Leaseholder Date 17 December 2025 … 17 Dec 2025 Maladministration The Guinness Partnership Limited (202508933) Case 202508933 · Managing Relations Decision Case ID 202508933 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 17 Dec 2025 Outside Jurisdiction Your Housing Group Limited (202408907) Case 202408907 · ASB/Abuse/Nuisance Decision Case ID 202408907 Decision type Jurisdiction Landlord Your Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date …