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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,354 of 16,595 decisions matching "property"

Decisions

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14 May 2021 Maladministration Hammersmith and Fulham Council (202009329) Case 202009329 · Local Authority / ALMO or TMO The complaint concerns the landlord’s handling of the resident’s reports of water ingress to her bathroom ceiling from the property … 12 May 2021 No Maladministration Croydon Churches Housing Association Limited (202007420) Case 202007420 · Moving/Buying/Selling Home The resident complained: About repairs to resolve damp and mould in her property; That she should be allowed to move … 12 May 2021 Partial Maladministration Peabody Trust (201907854) Case 201907854 The complaint is about: The landlord’s handling of the resident’s repair request The compensation offered by the landlord for a … 11 May 2021 No Maladministration Notting Hill Genesis (202009594) Case 202009594 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Response to the resident’s report of a fault to the communal fire alarm on … 10 May 2021 Partial Maladministration Metropolitan Housing Trust Limited (202004789) Case 202004789 · Information and data management The complaint is regarding landlord’s response to the resident’s concerns about: a faulty boiler at her property. her succession application. … 10 May 2021 No Maladministration The Guinness Partnership Limited (201911472) Case 201911472 · ASB/Abuse/Nuisance The complaint concerns: The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The length of the notice period … 7 May 2021 Maladministration Greenwich Council (202005808) Case 202005808 · Managing Relations The complaint is about the landlord’s handling of reports of damp and mould at the property. The complaint is also … 7 May 2021 Maladministration Hyde Housing Association Limited (202012113) Case 202012113 · Managing Relations The complaint is about:- The landlord’s handling of repairs to the garden paths at the resident’s property; The landlord’s handling … 7 May 2021 Maladministration Leicester City Council (202007082) Case 202007082 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of damp and mould in her property. 7 May 2021 Reasonable Redress Newham Council (202003618) Case 202003618 · Financial The complaint is about: The level of compensation offered following the resident’s Public Liability Contents’ claim to the landlord’s insurer. … 7 May 2021 No Maladministration Notting Hill Genesis (201814438) Case 201814438 · Moving/Buying/Selling Home The resident complained about the property the landlord offered following their transfer request. Specifically, they complained about: 6 May 2021 Reasonable Redress Gentoo Group Limited (202008205) Case 202008205 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the works in the property above, including its decision not to install … 6 May 2021 Mediation Paragon Asra Housing Limited (202005466) Case 202005466 The landlord’s handling of repairs to the flooring in the lounge, kitchen and hallway of the resident’s property. 6 May 2021 Maladministration Stevenage Borough Council (202009309) Case 202009309 · Local Authority / ALMO or TMO The leaseholder complains about the landlord’s response to his concerns about works carried out to the asbestos containing ceiling outside … 5 May 2021 No Maladministration Anchor Hanover Group (202007716) Case 202007716 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of reports of silver fish at the property and its subsequent compensation offer. 5 May 2021 Maladministration Clarion Housing Association Limited (202013429) Case 202013429 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the leaseholder’s reports of a leak affecting the property. 5 May 2021 Maladministration London & Quadrant Housing Trust (201912066) Case 201912066 · Health and Safety (inc. building safety) The resident has complained about: the landlord’s response to reports of a gas leak from a neighbouring property and its … 5 May 2021 No Maladministration Together Housing Association Limited (202006550) Case 202006550 · Financial The complaint concerns: The landlord’s handling of refurbishment work at the resident’s property in 2016 and his claims for damaged … 4 May 2021 Partial Maladministration Clarion Housing Association Limited (202009303) Case 202009303 · Financial The complaint is about the landlord’s response to the resident’s: concerns about the designation of her property as a three-bedroom … 4 May 2021 Partial Maladministration One Housing Group Limited (202007192) Case 202007192 · Estate Management The complaint concerns: the landlord response’ to the resident’s reports of a water leak from the bathroom ceiling in the … 30 Apr 2021 Partial Maladministration Anchor Hanover Group (202009169) Case 202009169 · Health and Safety (inc. building safety) The resident complained about the landlord’s: response to his concern about insufficient compartmentalisation within the building to prevent transmission of … 30 Apr 2021 Partial Maladministration Birmingham City Council (202006376) Case 202006376 · Old Property Condition migrated-2025 The complaint concerns: the landlord’s handling of the resident’s reports of outstanding repairs in her property. the impact the condition … 30 Apr 2021 Outside Jurisdiction Gateshead Metropolitan Borough Council (201808064) Case 201808064 · Local Authority / ALMO or TMO The complaint concerns the council’s response to reports of disrepair, a bug infestation, a smell in the property and antisocial … 30 Apr 2021 No Maladministration Gateshead Metropolitan Borough Council (201910919) Case 201910919 · ASB/Abuse/Nuisance The complaint concerns the landlord’s handling of the resident’s reports of noise disturbances from his neighbour’s property. 30 Apr 2021 No Maladministration Hyde Housing Association Limited (202003230) Case 202003230 · Old Property Condition migrated-2025 The complaint concerns: the landlord’s response to the resident’s reports of a water leak in her property. the landlord’s handling … 30 Apr 2021 Maladministration Orbit Group Limited (202001893) Case 202001893 · Financial The complaint is about: The landlord’s response to the resident’s claim to replace the carpets at the property, following an … 30 Apr 2021 Outside Jurisdiction Poplar Housing And Regeneration Community Association Limited (202008662) Case 202008662 · Moving/Buying/Selling Home The resident complains about: How the landlord handled her request for rehousing on medical grounds, including its communication and the … 29 Apr 2021 No Maladministration Leicester City Council (202012354) Case 202012354 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s: reports of multiple repair issues at her property, including: skirting … 29 Apr 2021 Maladministration London Borough of Hackney (202000798) Case 202000798 · Local Authority / ALMO or TMO The resident complains about how the landlord handled reports of problems with the heating and hot water in the property … 29 Apr 2021 Maladministration Nottingham City Homes (201916141) Case 201916141 · Local Authority / ALMO or TMO The complaint is about the landlord's handling of repairs to the resident's property, the resident's requests for compensation and the … 29 Apr 2021 Partial Maladministration Optivo (201903550) Case 201903550 · Managing Relations This complaint is about the landlord’s response to the resident’s concerns about its handling of repairs to the resident’s property … 29 Apr 2021 Partial Maladministration Prospect Housing Limited (201811550) Case 201811550 · Financial The resident complains about: The level of compensation offered by the licensor in relation to a burglary at the property … 29 Apr 2021 No Maladministration Slough Borough Council (202002564) Case 202002564 · Local Authority / ALMO or TMO This complaint is about the landlord response to: The resident’s request for compensation for damage to his carpet following a … 29 Apr 2021 Maladministration Southwark Council (201912677) Case 201912677 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of a faulty window. The landlord’s response to the … 28 Apr 2021 Maladministration London Borough of Hackney (202007684) Case 202007684 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of reports of noise transference from a neighbouring property. 28 Apr 2021 No Maladministration Southwark Council (202010571) Case 202010571 · Local Authority / ALMO or TMO The complaint concerns: The landlord’s response to reports of a water leak into the resident’s property. The landlord’s refusal to … 28 Apr 2021 Partial Maladministration Waterloo Housing Group Limited (201912756) Case 201912756 · Moving/Buying/Selling Home The complaint is about the landlord’s: Response to the resident’s concerns that it should not have allowed the mutual exchange … 27 Apr 2021 No Maladministration Brent Council (202003531) Case 202003531 · Old Property Condition migrated-2025 The resident complains about the landlord’s response to the concerns he raised about various repair issues at his property. 27 Apr 2021 Maladministration Lambeth Council (202011897) Case 202011897 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the leaseholder’s reports of a leaking communal roof and the resulting internal … 27 Apr 2021 No Maladministration Leicester City Council (202010875) Case 202010875 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports about: Rehousing requests. Anti-social behaviour from an upstairs neighbour. … 26 Apr 2021 Partial Maladministration Platform Housing Group Limited (202012060) Case 202012060 · Estate Management The complaint is about the landlord's response to the resident's concerns about: The condition and management of the car parking … 23 Apr 2021 Maladministration A2Dominion Housing Group Limited (201905765) Case 201905765 · Moving/Buying/Selling Home This complaint is about the level of compensation awarded by the landlord to the resident for the incorrect information it … 23 Apr 2021 Reasonable Redress Newlon Housing Trust (202009747) Case 202009747 · Old Property Condition migrated-2025 The complaint concerns the landlord’s response to the resident’s request for repairs to the fitted wardrobe in the property. 22 Apr 2021 No Maladministration Birmingham City Council (202004581) Case 202004581 The complaint is about the landlord’s response to the resident’s reports of mould at her property. 22 Apr 2021 Maladministration Hexagon Housing Association Limited (202004092) Case 202004092 · Old Property Condition migrated-2025 The resident complains about the landlord's response to her reports of repairs required at her property, in particular relating to: 22 Apr 2021 Partial Maladministration Octavia Housing (202006862) Case 202006862 · Managing Relations The complaint concerns the landlord’s handling of the resident’s: transfer application and property offer. reports of mould and damp at … 22 Apr 2021 Mediation Sovereign Housing Association Limited (202012693) Case 202012693 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for closing vents to be fitted to a double … 21 Apr 2021 Maladministration MHS Homes Ltd (202011237) Case 202011237 · Voluntary The complaint concerns the landlord’s handling of the resident’s reports of damp and mould at the property. 21 Apr 2021 Reasonable Redress Notting Hill Genesis (202008834) Case 202008834 · Financial The complaint concerns the amount of compensation offered by the landlord following a leak to the property and in particular, … 20 Apr 2021 No Maladministration Barnet Council (202011365) Case 202011365 · Local Authority / ALMO or TMO The complaint is about the landlord’s: handling of damage to the bathroom door; decision not to install/replace bedroom doors in …