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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,354 of 16,595 decisions matching "property"

Decisions

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28 Jun 2021 Partial Maladministration Nottingham Community Housing Association Limited (202014644) Case 202014644 · Estate Management The complaint is about the landlord’s: Decision to relocate the communal bins for the building to directly outside the resident’s … 28 Jun 2021 No Maladministration Rochdale Boroughwide Housing Limited (201915903) Case 201915903 · Financial The complaint is about the landlord’s: Application of the single person discount in respect to the resident’s water bill. Handling … 25 Jun 2021 Maladministration Bromford Housing Association Limited (202012170) Case 202012170 · Occupancy Rights The resident has complained about the number of bedrooms in her property, insofar as the property is classified as a … 25 Jun 2021 No Maladministration Kingston upon Thames Council (202009426) Case 202009426 · Local Authority / ALMO or TMO The complaint is about: The time taken to arrange/undertake the repairs reported, following the installation of the resident’s new boiler.​ … 25 Jun 2021 No Maladministration Longhurst Group Limited (202007558) Case 202007558 · Old Property Condition migrated-2025 The complaint concerns the landlord’s handling of the resident’s reports of damp and mould in her property. 24 Jun 2021 No Maladministration Housing 21 (202002419) Case 202002419 · ASB/Abuse/Nuisance The complaint concerns the landlord’s handling of the resident’s: request for compensation for items she had purchased for the property. … 24 Jun 2021 Maladministration Jigsaw Homes Tameside (202000469) Case 202000469 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s report of a repair to the floor of his property. 24 Jun 2021 No Maladministration Lewisham Council (201913042) Case 201913042 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of attempts to access the resident’s property to resolve an issue with the … 24 Jun 2021 Partial Maladministration Optivo (202007672) Case 202007672 · Estate Management The complaint is about: The landlord’s handling of the resident’s reports of knotweed in her garden. The condition of the … 24 Jun 2021 Reasonable Redress Orbit Group Limited (201908846) Case 201908846 · Financial The complaint is about: The landlord’s contractors not making appointments prior to attending the property to complete repairs. The level … 24 Jun 2021 Maladministration Shepherds Bush Housing Association Limited (202014550) Case 202014550 · Managing Relations The complaint refers to: The landlord’s response to the resident’s reports of damp in the property. The landlord’s handling of … 24 Jun 2021 No Maladministration South Tyneside Council (202012625) Case 202012625 · Local Authority / ALMO or TMO The complaint is about the landlord’s decision to decline the resident’s request to install fencing outside his property. 23 Jun 2021 Partial Maladministration Haringey Council (202009073) Case 202009073 · Local Authority / ALMO or TMO The complaint is regarding: The landlord’s response to the resident’s reports of damp and mould in her property. The landlord’s … 22 Jun 2021 Reasonable Redress Peabody Trust (202014675) Case 202014675 · Old Property Condition migrated-2025 The complaint concerns: the level of compensation offered to the resident following a water leak in his property the landlord’s … 22 Jun 2021 Reasonable Redress Slough Borough Council (201817026) Case 201817026 · Local Authority / ALMO or TMO The complaint is about the landlord’s: response to the resident’s reports about damp occurring in the bedrooms at her property; … 21 Jun 2021 Reasonable Redress One Housing Group Limited (202015974) Case 202015974 · Old Property Condition migrated-2025 The complaint concerns how the landlord responded to the resident’s reports of a water leak in the bathroom of the … 21 Jun 2021 Partial Maladministration One Vision Housing Limited (202015896) Case 202015896 · Moving/Buying/Selling Home The complaint concerns: The advice given to the resident by the landlord about his suitability for a property. The impact … 21 Jun 2021 No Maladministration Peabody Trust (202003187) Case 202003187 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s complaint about the advice and support it gave her in … 21 Jun 2021 No Maladministration Portsmouth Rotary Housing Association Limited (201906869) Case 201906869 · Financial The complaint refers to the resident’s concerns about: The landlord’s decision to fund days out for its tenants. Fire alarm … 21 Jun 2021 Maladministration Southway Housing Trust (Manchester) Limited (202015797) Case 202015797 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s claim for compensation for damage to his belongings, which the … 18 Jun 2021 Reasonable Redress Metropolitan Housing Trust Limited (201912991) Case 201912991 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about delays in cyclical works to the property. 18 Jun 2021 No Maladministration Metropolitan Housing Trust Limited (202101346) Case 202101346 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s requests for cyclical works and maintenance to the property. 18 Jun 2021 Mediation Sanctuary Housing Association (202013441) Case 202013441 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of leak reports following a repair to the radiator at the resident’s property. 18 Jun 2021 No Maladministration Waltham Forest Council (202007804) Case 202007804 · Local Authority / ALMO or TMO The complaint is about: The condition of the property following a mutual exchange. The landlord’s response to reports of a … 17 Jun 2021 Partial Maladministration Notting Hill Genesis (201909608) Case 201909608 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports about: his neighbour’s antisocial behaviour (ASB), including: noise nuisance; … 17 Jun 2021 Reasonable Redress Westminster City Council (202006854) Case 202006854 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns regarding: The delayed redecoration of her property, following a … 16 Jun 2021 Partial Maladministration Citizen Housing (202005427) Case 202005427 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of the resident’s requests for repairs to the floorboards in his property prior … 16 Jun 2021 Reasonable Redress Clarion Housing Association Limited (202000374) Case 202000374 · Managing Relations This complaint is about the landlord’s handling of: the resident’s reports of repairs needed to her property; the resident’s concerns … 16 Jun 2021 Mediation Flagship Housing Group Limited (202006196) Case 202006196 · Information and data management The complaint is about landlord’s response to the resident’s request for the refund of rent and bedroom tax, following the … 16 Jun 2021 Outside Jurisdiction London & Quadrant Housing Trust (202014377) Case 202014377 · Financial The complaint is about the payability and reasonableness of the service charges at the property. 16 Jun 2021 No Maladministration Southern Housing Group Limited (202001366) Case 202001366 · Financial The complaint refers to: The landlord’s response to the resident’s request for compensation for the interruption of the gas supply … 16 Jun 2021 Maladministration Stonewater Limited (202011072) Case 202011072 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports of repairs required to the intercom system at the … 15 Jun 2021 Reasonable Redress Home Group Limited (201912966) Case 201912966 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s concerns regarding the administration of the sales procedure in respect … 15 Jun 2021 Outside Jurisdiction Sovereign Network Homes (202003089) Case 202003089 · Occupancy Rights The resident complained about: The division of the rear garden to the property. The landlord’s response to their request that … 15 Jun 2021 Partial Maladministration St Albans City and District Council (202012034) Case 202012034 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to: The resident’s concerns about the condition of the property when the tenancy … 15 Jun 2021 No Maladministration The Guinness Partnership Limited (202005376) Case 202005376 · Old Property Condition migrated-2025 The complaint is about: The landlord's response to the resident’s report that a leak from her toilet in 2020 had … 15 Jun 2021 Reasonable Redress The Riverside Group Limited (202003714) Case 202003714 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of a property transfer offer. 15 Jun 2021 Outside Jurisdiction Wandsworth Council (202017417) Case 202017417 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of repairs to the communal lift at the property. 14 Jun 2021 Reasonable Redress Optivo (202009015) Case 202009015 · Moving/Buying/Selling Home The complaint is about the landlord’s: Handling of repairs to the resident’s former property. Response to the resident’s request for … 14 Jun 2021 Maladministration The Cambridge Housing Society Limited (202010357) Case 202010357 · Estate Management The complaint is about: The landlord’s handling of the resident’s reports of pests in her property. The landlord’s complaint handling 14 Jun 2021 Partial Maladministration York Housing Association Limited (202002635) Case 202002635 · Managing Relations This complaint is about the landlord’s handling of: the resident’s reports that the property had not met lettable standards; the … 11 Jun 2021 Maladministration MHS Homes Ltd (202002094) Case 202002094 · Voluntary The complaint is about the landlord’s response to the resident’s reports of rodents in her property. 9 Jun 2021 No Maladministration Clarion Housing Association Limited (202015048) Case 202015048 · Old Property Condition migrated-2025 The complaint refers to: The landlord’s handling of the major adaptations to the resident’s property. The resident’s concerns about delays … 9 Jun 2021 Outside Jurisdiction London Borough of Hackney (202010001) Case 202010001 · Local Authority / ALMO or TMO The complaint is about the level of compensation offered by the landlord’s insurer in relation to the resident’s claim for … 9 Jun 2021 Partial Maladministration One Housing Group Limited (202007494) Case 202007494 · Financial The complaint is about: The level and reasonableness of the service charges paid by the resident. The landlord’s response to … 9 Jun 2021 Reasonable Redress Your Housing Limited (202004434) Case 202004434 · Old Property Condition migrated-2025 The complaint concerns the level of compensation offered to the resident by the landlord following the loss of heating and … 8 Jun 2021 Outside Jurisdiction Midland Heart Limited (202101408) Case 202101408 · Financial The complaint is about the landlord’s handling of reports of pipe blockages and leaks into the Resident’s property. 8 Jun 2021 Maladministration Sanctuary Housing Association (202006890) Case 202006890 · Moving/Buying/Selling Home The complaint is about the landlord’s refusal to allow the resident to purchase the property. 8 Jun 2021 Partial Maladministration Trafford Housing Trust Limited (201914289) Case 201914289 · Estate Management The complaint refers to the landlord’s response to the resident’s concerns about: The grounds maintenance provided at the property. The … 7 Jun 2021 Outside Jurisdiction Epping Forest District Council (202009199) Case 202009199 · Local Authority / ALMO or TMO The complaint is about the landlord’s demand for a charge prior to sale of the property, for the Renewable Heat …