Themes | Social Care | The Accountability Index

Supported housing problems

Risks of unintended consequences from new supported housing licensing schemes, potentially discouraging good providers.

Source spread

Where this theme appears

This theme appears across 4 independent accountability sources, so the source mix matters as much as the headline total.

5 PFD reports 80 committee recs 19 IMB recs 99 LGO/SPSO decisions

Browse by source

Source-grouped records are useful for tracing where a concern came from. Large sections show the 50 strongest matches for that source; counts still show the full theme total.

4 sources
Prevention of Future Deaths reports(5)
Ian Leak
15 Aug 2017 · Manchester (South)
Concerns: The communal fire alarm system at Honiton Oaks failed to trigger audible alerts within individual flats, raising serious safety concerns for residents, particularly those with mobility problems under a "Stay Put" policy.
Response (Peak Valley Housiing Asscoiation): The housing association is installing combined heat and smoke detectors in residents' flats, linked to a main system with external monitoring, commencing in October 2017. They have also commenced a …
Overdue
Brian Goodman
17 Apr 2019 · London Inner (North)
Concerns: A known ligature point in the patient's room was not addressed, and similar hazardous door closing mechanisms remain in use in other properties, despite a history of suicide attempts by hanging.
Response (One Housing): One Housing will work with their property services to explore alternative fire door closures in high-risk schemes and implement ASIST suicide intervention skills training for staff.
Responded
Lance Walker
19 Jan 2023 · West London
Concerns: The lack of regulation for residential homes housing vulnerable 18-21 year olds leads to providers with inadequate training and staffing. Additionally, there is no standard referral form, risking missed vital information for supported housing placements.
Overdue
Matthew Lynch
04 Mar 2025 · Birmingham and Solihull
Concerns: The internal investigation was inadequate, and barriers exist to proper Mental Health Act assessments. There's poor information sharing between agencies regarding residents, and support workers require more focused mental health training.
Response (Birmingham and Solihull Mental Health NHS Foundation Trust): The Trust conducted a system-based investigation into the death, identifying weaknesses in change of address and medication compliance management. Actions include a written reminder to clinical staff about recording address …
Response (Birmingham City Council): Birmingham City Council, having had no prior involvement with the deceased, will add guidance clarifying the use of Section 2 versus Section 3 of the Mental Health Act to Birmingham …
Responded
Jonathan Hamer
10 Apr 2025 · West London
Concerns: Gaps in community mental health care due to staff absences and issues with supported housing transitions contributed to a patient's deteriorating condition and subsequent death by suicide.
Response (South West London and St Georges Hospitals NHS Trust): The Trust has reviewed communication processes, including updating contact information on the website and care plans. They also revised team huddle agendas and implemented a standardized huddle directive across all …
Responded
Select committee recommendations(80)— showing 50 strongest matches
#9 —
Justice Committee
Recommendation: Accommodation is an important resettlement need for prison leavers, and we welcome the work that the Ministry of Justice and HMPPS have done during the pandemic to ensure that prison leavers have the best access to accommodation as possible. We …
Gov response: A second review of the Covid-19 Accommodation Upon Release Scheme was undertaken, and based upon the operational environment, with Government and PHE advice, it was extended for a final time until 31st August which could …
Under Consideration
#17 —
Justice Committee
Recommendation: There is a shortage of suitable accommodation for older prisoners following their release, which can undermine their rehabilitation and prevent them from successfully re-integrating into society. We are particularly concerned about reports of older individuals being released to no-fixed abode. …
Gov response: • Work is underway with healthcare teams across prisons to ensure that, as part of each site’s discharge/release planning process, patients who do not currently have a registered GP are pre-registered with a GP in …
Under Consideration
#16 —
Justice Committee
Recommendation: Older prisoners can experience greater levels of institutionalisation and be less able to live independently following their release compared to younger cohorts. Many will require additional support to prepare them to re-join society. Release programmes and guidance that are age …
Gov response: • We welcome NHS England’s commitment to develop their care after custody service, RECONNECT, to engage and support more people after custody. The NHS Long Term Plan, published in 2019, made a commitment to fund …
Under Consideration
#26 —
Housing, Communities and Local Government Committee
Recommendation: The Government must keep a careful watch on the rate of replacements. If, despite these reforms, replacements are still below a one-for-one rate, the Government must intervene further. The Government should fully disaggregate its quarterly Right to Buy data by …
Gov response: The Government is committed to helping people achieve their ambition for home ownership where this is the right option for them; and the Right to Buy forms an essential part of this commitment. The scheme …
Under Consideration
#25 —
Housing, Communities and Local Government Committee
Recommendation: We caution the Government not to make Shared Ownership Right to Buy a condition of affordable housing grant funding, until our suggested reforms on receipts are implemented. When Right to Buy is implemented for all housing associations, like with the …
Gov response: The Government is committed to introducing a new Right to Shared Ownership on rented homes grant funded through the new Affordable Homes Programme. The Right to Shared Ownership is a separate scheme to the Right …
Under Consideration
#24 —
Housing, Communities and Local Government Committee
Recommendation: If the Government’s intention is that the Right to Buy should both give people an opportunity to own their homes, but also to provide resources which will then be reinvested into social housing to ensure one-to-one replacements, then consideration must …
Gov response: The Government is committed to increasing the supply of all types of homes, including social housing. We recognise the essential contribution from local authorities in the provision of new homes; and we are keen to …
Under Consideration
#23 —
Housing, Communities and Local Government Committee
Recommendation: We recommend that, in line with the five year period which covers discount repayment, the Government prevents Right to Buy homes being privately let within five years of purchase. This will require legislating to implement a covenant against letting for …
Gov response: As the Committee has said, tenants who exercise their Right to Buy must repay a portion of their discount to their council if they sell within the first five years. The discount repayment is based …
Under Consideration
#22 —
Housing, Communities and Local Government Committee
Recommendation: The purpose of Right to Buy is to introduce a route into homeownership, and not reduce the number of social homes or to supplement the private rented sector.
Gov response: Otherwise, the Government believes that tenants who have bought their homes under the Right to Buy should have the same freedoms as other homeowners, including on letting of the property.
Under Consideration
#21 —
Housing, Communities and Local Government Committee
Recommendation: Local authorities should receive 100 per cent of Right to Buy receipts. The time limit for using these receipts to fund a replacement should be extended to five years, rather than three. Councils should also be allowed to combine receipts …
Gov response: The Government wants to support local authorities to build more affordable homes. The consultation on the Use of Receipts from Right to Buy Sales (receipts consultation) invited views on options to change the rules around …
Under Consideration
#20 —
Housing, Communities and Local Government Committee
Recommendation: We are mindful that the Government expects to implement substantial changes to the planning system in the near future. We will continue to monitor the impact of these changes on social housing supply, as well as scrutinising the reforms more …
Gov response: Accept. The Government recognises that permitted development rights (PDR) can be a route to provide fast and cost-effective housing. PDRs offer an important contribution to overall housing delivery, but the Government is aware of concerns …
Under Consideration
#19 —
Housing, Communities and Local Government Committee
Recommendation: It is right that the Government has identified the importance of reforming planning fees to support the capacity and skills of planning departments. It is imperative that local planning authorities have the right resources to deliver the social housing this …
Gov response: In the Planning for the Future White Paper we are committing to developing a comprehensive resources and skills strategy for the planning sector to support the implementation of our reforms. We will also explore options …
Under Consideration
#18 —
Housing, Communities and Local Government Committee
Recommendation: Permitted development rights can be a route to provide fast and cost-effective housing, but given that the Government is aware of concerns around their use, it should publish its review as soon as possible. We remain concerned about the lack …
Gov response: Accept. The Government recognises that permitted development rights (PDR) can be a route to provide fast and cost-effective housing. PDRs offer an important contribution to overall housing delivery, but the Government is aware of concerns …
Under Consideration
#17 —
Housing, Communities and Local Government Committee
Recommendation: We are concerned the Government is letting history repeat itself, rather than learning its lessons from Starter Homes consultation. The Government has not conducted an analysis of the impact of implementing First Homes on the delivery of social housing through …
Gov response: Government recognises the important role of Affordable Housing and we are committed to increasing the supply of Affordable Homes across all tenures. We are mindful of the trade-off between the level of ambition for First …
Under Consideration
#16 —
Housing, Communities and Local Government Committee
Recommendation: To ensure the programme can get off to swift start, we recommend the Government allows grant funding to be used flexibly to allow providers to purchase new build homes or homes close to completion from developers which may go unsold …
Gov response: The primary purpose of the Affordable Homes Programme is to generate new supply of affordable housing that would not otherwise be built. Acquisitions of existing homes using programme funding are therefore limited. To mitigate the …
Under Consideration
#15 —
Housing, Communities and Local Government Committee
Recommendation: We estimate that land value reform could reduce the cost of the programme by up to 40 per cent. By building more social housing on Government-owned public land, the overall cost of the programme could be further reduced. Some of …
Gov response: The Government recognises the need to increase housing supply across all tenures. The Chancellor announced a £12bn investment in Affordable Housing at the Budget in March 2020, which will provide new homes up to 2025/26. …
Under Consideration
#14 —
Housing, Communities and Local Government Committee
Recommendation: The sector estimates that £12.8 billion a year in grant funding will be needed to deliver 90,000 social rent homes every year, alongside continued support for affordable rent and shared ownership. Central government grant funding is necessary because the current …
Gov response: The Government recognises the need to increase housing supply across all tenures. The Chancellor announced a £12bn investment in Affordable Housing at the Budget in March 2020, which will provide new homes up to 2025/26. …
Under Consideration
#13 —
Housing, Communities and Local Government Committee
Recommendation: It is time for the Government to invest so the country can build 90,000 social rent homes a year. We appreciate that even with the funding we set out below, any programme will take time to scale up, but we …
Gov response: The Government recognises the need to increase housing supply across all tenures. The Chancellor announced a £12bn investment in Affordable Housing at the Budget in March 2020, which will provide new homes up to 2025/26. …
Under Consideration
#12 —
Housing, Communities and Local Government Committee
Recommendation: The Government should count investment in social housing as infrastructure spending, rather than day-to-day spending. Evidence shows that spending on a long-term social housebuilding programme pays back to the Exchequer over time. Furthermore, such a programme could be counter-cyclical, both …
Gov response: We have launched the new Affordable Homes Programme, which overlaps with the current programme, to give providers certainty and the confidence to commit to new developments and maintain the provision of affordable homes. While the …
Under Consideration
#11 —
Housing, Communities and Local Government Committee
Recommendation: It will take time to meet social housing need. In the short-term, we support the Government’s intention to improve the experience of tenants in the private rented sector, including on security of tenure, quality of housing, and affordability. We encourage …
Gov response: The Government is committed to introducing a package of reforms to enhance renters’ security and improve protections for short-term tenants. This includes repealing Section 21 of the Housing Act 1988 to abolish so-called ‘no fault’ …
Under Consideration
#10 —
Housing, Communities and Local Government Committee
Recommendation: A social housebuilding programme should be top of the Government’s agenda to rebuild the country from the impact of COVID-19. The crisis has exposed our broken housing system. Families in overcrowded homes have faced worse health outcomes. Private renters have …
Gov response: Due to the current COVID 19 pandemic, the courts suspended possession proceedings on 27 March. On 5 June 2020, the suspension of possessions was extended by 2 months until 23 August 2020. On 21 August …
Under Consideration
#2 —
Housing, Communities and Local Government Committee
Recommendation: We believe rents are only affordable when they do not exceed one third of household income. There are numerous ways to define this income and other related factors and the Government should identify its preferred method, in consultation with the …
Gov response: The Government does not a prescribe a definition of affordability, it is a complex and ever-changing picture that is better understood and monitored at a local level. However, we recognise that the fundamental purpose of …
Under Consideration
#16 —
Home Affairs Committee
Recommendation: The Home Office’s recent provision of SIM cards to asylum seekers in larger IA facilities is welcome. However, we are concerned that the denial of provision to individuals who do not have personal phones, or who are currently being asked …
Gov response: We recognise the importance of access to information and the disruption that COVID-19 has brought to normal communication methods for supported asylum seekers. In response, we have ensured that those in Initial Accommodation and hotels …
Under Consideration
#15 —
Home Affairs Committee
Recommendation: Users of asylum accommodation are often very vulnerable people, including torture survivors, individuals suffering PTSD, pregnant women and mothers with small children. Smart phones, access to the internet and television can be a lifeline to a range of external information …
Gov response: We recognise the importance of access to information and the disruption that COVID-19 has brought to normal communication methods for supported asylum seekers. In response, we have ensured that those in Initial Accommodation and hotels …
Under Consideration
#14 —
Home Affairs Committee
Recommendation: We are appalled that the Home Office response to the communication support requirements of service users who are not accommodated in hotels or large IA facilities was simply to gather information about where free Wi-Fi might be provided locally—thus encouraging …
Gov response: We recognise the importance of access to information and the disruption that COVID-19 has brought to normal communication methods for supported asylum seekers. In response, we have ensured that those in Initial Accommodation and hotels …
Under Consideration
#13 —
Home Affairs Committee
Recommendation: We welcome the additional support that providers have told us that they are giving to their service users, specifically those who need to self-isolate, during this time. Home Office preparedness for COVID-19 (Coronavirus): institutional accommodation 55 Nonetheless we have heard …
Gov response: The Government expects the highest standards from our contractors and accommodation providers are monitored closely to ensure they continue to meet these standards. This includes following appropriate Public Health guidelines to ensure the safety of …
Under Consideration
#12 —
Home Affairs Committee
Recommendation: All Home Office contracted housing providers must ensure that any vulnerable adults are accommodated appropriately. Where the Home Office has explicitly authorised an individual to have a single room, this must be implemented without question or delay. To ensure that …
Gov response: The Government expects the highest standards from our contractors and accommodation providers are monitored closely to ensure they continue to meet these standards. This includes following appropriate Public Health guidelines to ensure the safety of …
Under Consideration
#11 —
Home Affairs Committee
Recommendation: Accommodation providers must urgently put in place measures to enable greater social distancing and effective hygiene practices. We are appalled at reports that service users have not been universally provided either with laundry facilities, a generous supply of cleaning products, …
Gov response: The Government expects the highest standards from our contractors and accommodation providers are monitored closely to ensure they continue to meet these standards. This includes following appropriate Public Health guidelines to ensure the safety of …
Under Consideration
#10 —
Home Affairs Committee
Recommendation: The Home Office must take appropriate action, including contract variation if necessary, to ensure room sharing across the whole estate is phased out. The Department must also ensure that additional accommodation obtained to meet this requirement is of a high …
Gov response: The Home Office and its accommodation providers take the welfare of service users seriously and agree that accommodation should be provided that is appropriate to individual needs. There are strict criteria set out in the …
Not Accepted
#36 —
Public Accounts Committee
Recommendation: In April 2020, the Chief Inspector of Prisons similarly found that, within local prisons, resettlement assessments and planning for release had been limited as a result of COVID-19. It found that good efforts had been made to address accommodation needs …
Gov response: 5.1 The government agrees with the Committee’s recommendation. Target implementation date: March 2021 5.2 The department welcomes and agrees with the Committee’s recommendation on the need for a strategic approach to the complex issue of …
Not Addressed
#35 —
Public Accounts Committee
Recommendation: The way offenders were treated on their release from prison has a significant impact on how they re-integrate into society.80 We received written evidence from Middlesex University, which told us that poor or inadequate resettlement pathways had resulted in lack …
Gov response: 5.1 The government agrees with the Committee’s recommendation. Target implementation date: March 2021 5.2 The department welcomes and agrees with the Committee’s recommendation on the need for a strategic approach to the complex issue of …
Not Addressed
#21 —
Housing, Communities and Local Government Committee
Recommendation: Demand for exempt accommodation is driven in part by a shortage of affordable homes. To solve the issues found in exempt accommodation the Government must solve the wider housing crisis. We reiterate the recommendations from our 2020 report, “Building more …
Gov response: 51.T hrough our £11.5 billion Affordable Homes Programme, we deliver affordable homes for both sale and rent, across England. We will increase the share of social rent homes within the programme and will be publishing …
Accepted
#20 —
Housing, Communities and Local Government Committee
Recommendation: Specifically, we recommend that the Government end the existing exemptions that registered providers have from HMO licensing and the Article 4 direction. Furthermore, we recommend that the loophole relating to non-registered providers with properties containing six or fewer residents also …
Gov response: 48. It is important that local areas plan to meet local need for supported housing and that registered social landlords are not overburdened with additional requirements above what is already in place. However, the Government …
Under Consideration
#19 —
Housing, Communities and Local Government Committee
Recommendation: The Government, in its written ministerial statement in March and in evidence to us, said it intends to take forward measures that will include new powers for local authorities to better manage their local supported housing market. We recommend that …
Gov response: 48. It is important that local areas plan to meet local need for supported housing and that registered social landlords are not overburdened with additional requirements above what is already in place. However, the Government …
Partially Accepted
#18 —
Housing, Communities and Local Government Committee
Recommendation: The former Minister was reluctant to consider changes to the planning system, arguing that some councils are having successes with the planning tools available Exempt Accommodation 49 to them, and that raising the overall quality will reduce the negative impacts …
Gov response: 48. It is important that local areas plan to meet local need for supported housing and that registered social landlords are not overburdened with additional requirements above what is already in place. However, the Government …
Under Consideration
#14 —
Housing, Communities and Local Government Committee
Recommendation: The Government has no idea how much taxpayer money is spent on exempt accommodation, nor what this money is spent on. It cannot know whether the current system is delivering value for money. Millions of pounds are being poured into …
Gov response: 35. We have commissioned research to provide an up-to-date assessment of the size, cost, and demand of the supported housing sector across Great Britain. Findings will be published by the end of 2023. The research …
Under Consideration
#12 —
Housing, Communities and Local Government Committee
Recommendation: The dearth of data on exempt accommodation shows how successive Governments have been caught sleeping. The Government does not know how much exempt accommodation there is or how many people live in exempt accommodation. The Government claims that poor providers …
Gov response: 35. We have commissioned research to provide an up-to-date assessment of the size, cost, and demand of the supported housing sector across Great Britain. Findings will be published by the end of 2023. The research …
Under Consideration
#9 —
Housing, Communities and Local Government Committee
Recommendation: The patchwork regulation of exempt accommodation has too many holes. We recognise that the exempt accommodation sector is complex with different types of providers, therefore requiring the involvement of multiple regulators. But some providers do not fall under the remit …
Gov response: 55. Measures in the Supported Housing (Regulatory Oversight) Bill will improve the oversight of providers of supported housing. Licensing schemes will enable local authorities to better control standards in their area and we have also …
Not Accepted
#2 —
Housing, Communities and Local Government Committee
Recommendation: Since areas with high concentrations of exempt accommodation can attract anti- social behaviour, crime, rubbish, and vermin, neighbours and communities are affected negatively as well as residents. These impacts risk undermining local support for supported housing.
Gov response: It is important that local areas plan to meet local need for supported housing and that registered social landlords are not overburdened with additional requirements above what is already in place. However, the Government recognises …
Partially Accepted
#1 —
Housing, Communities and Local Government Committee
Recommendation: An unknown but significant number of residents’ experiences of exempt accommodation are beyond disgraceful. Taxpayers’ money is being spent on uncapped housing benefit on the understanding that residents, who are usually vulnerable, receive some care, support, or supervision—yet it is …
Gov response: 16. It is indeed egregious that organisations with no expertise can target survivors of domestic abuse. That is why we introduced fully funded duties on local authorities within the Domestic Abuse Act 2021 for the …
Under Consideration
#20 — Audio-Visual Expenditure Credits may undermine investment attraction for wider industry practices.
Culture, Media and Sport Committee
Recommendation: We are not convinced that Audio-Visual Expenditure Credits are the best vehicle to incentivise wider industry practices, if doing so undermines the fundamental aim of attracting investment. (Conclusion, Paragraph 76)
Gov response: The government has shown its commitment to keeping the UK’s Audio-Visual Expenditure Credit (AVEC) competitive by providing additional support for independent films at a rate of 53% and introducing a 5% uplift in relief for …
Not Addressed
#32 — Common SPS area benefits countered by increased costs and delays for Rest of World imports.
Environment, Food and Rural Affairs Committee
Recommendation: A common UK-EU SPS area is expected to reduce administrative burdens, costs, and resource pressures at the Short Straits. However, adopting EU-style “third country” controls on Rest of World imports risks increasing checks, costs, and delays, particularly in sectors reliant …
Gov response: The government partially accepts this recommendation. The announcement on 9 March that the government intends to implement the new GB-EU SPS Agreement from mid-2027 aims to give industry sufficient time to prepare for the proposed …
No Published Response
#15 — New regulatory compliance costs risk limiting investment in new social homes
Housing, Communities and Local Government Committee
Recommendation: While we welcome the steps the Government has taken to rebuild the sector’s financial capacity, a lot of the extra rental income social landlords receive could be absorbed by the new compliance costs placed on them, thereby limiting their ability …
Gov response: 27. In order to deliver a ‘Decade of Renewal for social and affordable housing’, we are focused on delivering transformational and lasting change in the safety and quality of homes, alongside the biggest increase in …
No Published Response
#24 —
Housing, Communities and Local Government Committee
Recommendation: In response to this report, we request an update on the options the Government is considering to increase the supply of good-quality supported housing, as part of the Chief Secretary of the Treasury’s review. (Recommendation, Paragraph 75) Managing and improving …
Gov response: The government is considering supported housing as part of the Thematic Value for Money Review on homelessness spend that is being led by the Chief Secretary to the Treasury. Cross-government work on the review has …
Response Pending
#5 —
Housing, Communities and Local Government Committee
Recommendation: We agree with the Public Accounts Committee that the Government missed a crucial opportunity to alleviate the housing crisis through its disposal of public land. While we understand the constraints around managing public money, it is nonetheless short-sighted to sell …
Gov response: To help make home ownership affordable for more people, and to help more people be able to rent their own home, we need to deliver more homes. We are seeing encouraging progress in producing more …
Under Consideration
#34 —
Public Accounts Committee
Recommendation: In our 2019 review of the Ministry’s progress in transforming rehabilitation, we concluded that the Ministry would not make sustained progress with reducing reoffending until it could provide the support offenders desperately needed on leaving prison, including securing stable accommodation. …
Gov response: 5.1 The government agrees with the Committee’s recommendation. Target implementation date: March 2021 5.2 The department welcomes and agrees with the Committee’s recommendation on the need for a strategic approach to the complex issue of …
Not Addressed
#24 —
Housing, Communities and Local Government Committee
Recommendation: The lease-based model has its place in exempt accommodation, by enabling access to properties for decent providers who would otherwise not be able to purchase properties outright. However, it can be exploited by those whose primary objective is to make …
Gov response: 61.T he Government is clear that it is utterly unacceptable that a small minority of unscrupulous supported housing landlords are exploiting some of the most vulnerable people in our society. The regulator has taken action …
Accepted
#23 —
Housing, Communities and Local Government Committee
Recommendation: We also recommend that action be taken to address this complex landscape, by making it compulsory for all providers to be registered. A mechanism is required to ensure that there is better quality provision and that standards are maintained. Good …
Gov response: 55. Measures in the Supported Housing (Regulatory Oversight) Bill will improve the oversight of providers of supported housing. Licensing schemes will enable local authorities to better control standards in their area and we have also …
Partially Accepted
#22 —
Housing, Communities and Local Government Committee
Recommendation: The multitude of models of exempt accommodation produces a complex landscape with no guarantee of quality. We have heard concerns about the quality of non- commissioned exempt accommodation, but have also been provided with good examples of specialist non-commissioned providers. …
Gov response: 55. Measures in the Supported Housing (Regulatory Oversight) Bill will improve the oversight of providers of supported housing. Licensing schemes will enable local authorities to better control standards in their area and we have also …
Partially Accepted
#15 —
Housing, Communities and Local Government Committee
Recommendation: The Government should conduct a review of exempt housing benefit claims to determine how much is being spent and on what. Rent should be capped at a reasonable level that meets the higher costs of managing exempt accommodation. Funding for …
Gov response: 38. As explained in the previous recommendation, the Housing Benefit data held by the Department for Work and Pensions (DWP) is incomplete for exempt accommodation. We recognise that we need to address this, and work …
Not Accepted
#13 —
Housing, Communities and Local Government Committee
Recommendation: Within twelve months of publication of this report, the Government must organise the collection, collation and publication of annual statistics at a local authority level on the following: • The number of exempt accommodation claimants; • The number of exempt …
Gov response: 35. We have commissioned research to provide an up-to-date assessment of the size, cost, and demand of the supported housing sector across Great Britain. Findings will be published by the end of 2023. The research …
Under Consideration
IMB individual recommendations(19)
Ashfield (2020)
Can the lack of availability of appropriate accommodation for men convicted of sexual offences be raised with the minister for housing, communities and local government?
Other In Progress
Send (2021)
The Board is concerned that there is a lack of appropriate resettlement accommodation (7.5).
Ministry of Justice In Progress
Ashfield (2020)
When will plans for increased places in approved premises be realised?
Ministry of Justice In Progress
Eastwood Park (2021)
Will HMPPS confirm what actions they are taking to improve the accommodation options for women leaving prisons and when this is likely to have an impact on outcomes?
HMPPS In Progress
Send (2022)
The Board is concerned that there is a lack of appropriate resettlement accommodation (7.5).
Ministry of Justice In Progress
Rochester (2023)
The Board retains its view that re-offending rates cannot be reduced unless there is suitable accommodation for all prisoners who have completed their sentence or are being released on HDC. Bail accommodation is limited in the south east, and the Board urges the minister to look into this further, to see how more accommodation can be provided.
Ministry of Justice
Woodhill (2025)
Will the Minister work with colleagues to provide more approved accommodation in order to support the parole boards’ recommendations for prisoners to be reintegrated into society?
Ministry of Justice In Progress
Bronzefield (2020)
The Board wishes to restate the question from our 2017/18 and 2018/19 annual reports: What has the Mayor’s office for Policing and Crime done in the last year to increase the availability of accommodation for those women who leave prison with no fixed abode?
Other In Progress
Thorn Cross (2021)
The lack of approved premises to which prisoners can be released is a concern and more needs to be done to provide suitable accommodation.
Ministry of Justice In Progress
Stoke Heath (2023)
Can the process for prisoners to rejoin their community upon release be reviewed, to ensure all prisoners are offered accommodation upon release?
HMPPS
Leyhill (2023)
What action will the minister take to remedy the lack of spaces in approved premises, which leads to many prisoners facing incarceration beyond their release dates?
Ministry of Justice
Derwentside IRC (2023)
To establish or improve pathways with local authorities and other external agencies, including probation, to enable prompt access to housing, social support and other services, which are required to be put in place before vulnerable women leave detention
Home Office
Dovegate (2025)
Will the Prison Service increase the provision for suitable long-term accommodation for those who need it, and near to their work if they have been successful in being offered a job through the work of the prisons relevant departments?
HMPPS In Progress
Thameside (2020)
The Board urges that the welcome Government initiative to ensure that released prisoners have accommodation to go to during the COVID-19 crisis will be continued beyond the current national health emergency.
Ministry of Justice In Progress
North Sea Camp (2022)
To ensure that work continues on the further extension of Jubilee self-catering housing.
Governor / Director
Ashfield (2024)
In common with other prisons, a small number of prisoners released from Ashfield in the last 12 months did not have suitable accommodation arranged prior to release. What solution is the Minister proposing to resolve this matter?
Ministry of Justice In Progress
Leyhill (2025)
The Minister take action to remedy the lack of spaces in approved premises, which leads to some prisoners facing incarceration beyond their release dates and many experiencing delays in progression towards their eligibility for parole.
Ministry of Justice In Progress
Ford (2023)
The Board commented last year on issues with access to appropriate accommodation for some men on release, notably the shortage of approved premises. In spite of the significant efforts of the staff at Ford, this shortage continues to negatively impact the success of prisoner releases. (7.6.2)
HMPPS
Swansea (2025)
If the ‘Spend to Save’ pilot for maintaining tenancies is shown to be effective, what plans are in place to extend the scheme to local authority partners not yet participating?
Governor / Director
LGO / SPSO decisions(99)
22-002-448 — Kingston Upon Hull City Council
Summary: The Council was at fault for failing to deal with Mr X’s complaints of noise nuisance and anti-social behaviour in his supported accommodation. It was also at fault for failing to respond to his complaint at stage two of its process. The Council was not at fault in how …
LGO (Local Government & … Adult Care Services Upheld Dec 2022
23-010-331 — Blackpool Borough Council
Summary: Mr D complained about the support provided to his daughter who lives in supported living accommodation. We found some fault in the Council’s service provision and communications. This resulted in some avoidable distress and frustration for Mr D and his daughter. The Council has accepted these findings and at …
LGO (Local Government & … Adult Care Services Upheld Jul 2024
25-001-488 — Cordial Support Limited
Summary: We cannot investigate this complaint about anti-social behaviour from a neighbouring supported accommodation unit. This is because the complaint matters are not linked to personal care support.
LGO (Local Government & … Adult Care Services Jul 2025
201204670 — The City of Edinburgh Council
Mr C's late aunt (Ms A) had been in hospital following a stroke, and was discharged to a nursing home. Mr C complained that council social workers did not give Ms A the chance to visit the nursing home before sending her there (even though the manager had offered to …
SPSO (Scottish Public Se… Local Government Upheld Apr 2014
20-012-815 — West Sussex County Council
Summary: Mr B complained his supported housing provider did not repay him any money for the time he was not living in his flat between March and June 2020. There was no fault by the Council.
LGO (Local Government & … Adult Care Services Not Upheld Mar 2022
23-011-874b — NHS Cambridgeshire & Peterborough ICB (23 011 874b)
Summary: Miss A complained about a council and care agency regarding her placement at supported accommodation. We found fault with the agency for the care it provided which led to risks to Miss A’s mental and physical health. The agency has carried out work to improve its care and will …
LGO (Local Government & … Health Not Upheld Aug 2024
23-011-874a — Willow Care & Support Ltd (23 011 874a)
Summary: Miss A complained about a council and care agency regarding her placement at supported accommodation. We found fault with the agency for the care it provided which led to risks to Miss A’s mental and physical health. The agency has carried out work to improve its care and will …
LGO (Local Government & … Health Upheld Aug 2024
23-020-000 — Sunderland City Council
Summary: Mr X complained about the Council’s decision to grant planning permission to change the use of a building from residential to supported accommodation. Mr X said this will reduce the value of his home, will impact on his family and the community, and fears anti-social behaviour from the residents. …
LGO (Local Government & … Planning Not Upheld Sep 2024
24-019-916 — Nottingham City Council
Summary: We will not investigate this complaint about supported living. Further investigation will not lead to a different outcome.
LGO (Local Government & … Adult Care Services May 2025
24-021-716 — Bury Metropolitan Borough Council
Summary: We will not investigate this complaint about the Council’s treatment of a supported living provider. There is not enough evidence of fault to justify our involvement.
LGO (Local Government & … Adult Care Services Jun 2025
201203475 — Dundee City Council
Mrs C moved back to the council's area to care for family. She accepted the council’s offer of an upper villa flat which had an intercom service to wardens in a nearby sheltered housing complex, although she was fit and active and had no need of the service. The council …
SPSO (Scottish Public Se… Local Government Not Upheld Jul 2013
201707180 — Dundee Health and Social Care Partnership
Miss C complained about the level of communication provided by the partnership regarding the care of her father (Mr A). Mr A was moved from a rehabilitation centre to another tenancy, however, this property did not suit his needs and Mr A returned to the centre. Miss C, who has …
SPSO (Scottish Public Se… Health and Social Care Upheld Jun 2018
201805773 — Fife Health and Social Care Partnership
C complained on behalf of their child (A) who is an adult with incapacity. C complained that the partnership failed to reasonably safeguard A before and after a reported incident involving a support worker. We found that the partnership's commissioning of services for provision of care followed standard practice and …
SPSO (Scottish Public Se… Health and Social Care Not Upheld Jul 2020
PSOW-202401136 — Hafod Housing Association
Mrs A complained about how Hafod Housing Association dealt with her complaint about damage to her furniture, which she said had been ruined by damp in her house. The Ombudsman decided, that the Housing Association had repaired the leak, which was causing the damp. But that it had failed to …
PSOW (Public Services Om… Housing Jul 2024
20-010-984 — London Borough of Hackney
Summary: Ms X complained the Council allowed her to live as a property guardian in a property it owned in the knowledge there were serious disrepair issues. She also complained that when she reported her concerns, the Council ended its agreement with the property guardian company, which then started eviction …
LGO (Local Government & … Housing Not Upheld Jul 2022
22-005-387 — Basingstoke & Deane Borough Council
Summary: We will not investigate this complaint about the Council’s handling of a supported-living facility proposal close to the complainant’s home. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. There is not enough evidence of fault …
LGO (Local Government & … Planning Aug 2022
23-014-753 — London Borough of Bromley
Summary: We will not investigate this complaint about the handling of a rent account for supported accommodation. There is no good reason to investigate old events when the law says we should not, and we could not say the claimed injustice stems from the alleged faults or achieve more for …
LGO (Local Government & … Housing Apr 2024
24-007-545 — Leeds City Council
Summary: We cannot investigate Ms B’s complaint about the Council’s maintenance of one of its properties. This is because we cannot investigate complaints about the management of social housing by a council acting as a social landlord.
LGO (Local Government & … Housing Aug 2024
24-017-051 — London Borough of Barking & Dagenham
Summary: Mrs B complained that the Council failed to take action to deal with anti-social behaviour and noise nuisance from an overcrowded property next door, which she believes is unlicensed. We have not found fault with the Council’s actions.
LGO (Local Government & … Environment And Regulation Not Upheld Oct 2025
24-014-222 — Nottingham City Council
Summary: We will not investigate Ms B’s complaint that her property is being damaged due to the Council’s failure to maintain the adjoining property. This is because we cannot investigate complaints about the management of social housing by a council in its role as a social landlord.
LGO (Local Government & … Housing Nov 2024
24-014-266 — London Borough of Tower Hamlets
Summary: We will not investigate Mr X’s complaint that the Council has breached the terms of his leasing agreements with the Council providing temporary accommodation properties. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. It is …
LGO (Local Government & … Housing Nov 2024
201101698 — Perth and Kinross Council
Mrs C's father (Mr A) lives in a very sheltered housing complex. Mrs C complained on behalf of Mr A about the council's entitlement to charge him for housing support services. Mrs C disagreed with the council's interpretation of legislation in relation to their ability to charge for services not …
SPSO (Scottish Public Se… Local Government Not Upheld May 2012
24-017-695 — London Borough of Enfield
Mr M complained the Council has not responded in any meaningful way to his reports of anti-social behaviour (ASB) by his neighbour, a council tenant, which includes persistent screaming and shouting at unsociable hours, threats, odours coming from his property, and possible drug abuse. Mr M says he feels unsafe …
LGO (Local Government & … Environment And Regulation Upheld Dec 2025
PSOW-202103239 — Coastal Housing Group Ltd
Mr A complained that his landlord Coastal Housing Group Ltd (“the Association”) had not acted and/or failed to keep him informed about his complaints of Anti Social Behaviour (ASB) was carried out by his neighbour, also an Association tenant. This included Mr A having been assaulted so he wanted the …
PSOW (Public Services Om… Housing Oct 2021
PSOW-202307444 — Valleys To Coast Housing
Ms G complained about outstanding repairs and the quality of repairs undertaken by Valleys To Coast Housing. Ms G also said her dining room table has been damaged. The Ombudsman found that the Association had incorrectly closed Ms G’s previous complaint. She said this caused frustration to Ms G. She …
PSOW (Public Services Om… Housing Feb 2024
PSOW-202308943 — Hafod Housing Association
Ms V complained that Hafod Housing Association had failed to resolve the various maintenance issues in her property and had not responded to the complaint she made to it in October 2023. The Ombudsman found that there had been a delay by the Association to rectify the problems in the …
PSOW (Public Services Om… Housing Feb 2024
PSOW-202308893 — Vale of Glamorgan Council
Mr T complained that Vale of Glamorgan Council failed to provide a stage 2 response to his complaint about possible asbestos. The Ombudsman found that the Council had received the stage two request, but due to miscommunication between the teams it had failed to respond. The Ombudsman said this caused …
PSOW (Public Services Om… Local Government Mar 2024
PSOW-202309098 — Valleys To Coast Housing
Mr M complained that Valleys To Coast Housing failed to undertake the necessary repairs to his property and had not responded or responded to his complaint which he made to it in November 2023. The Ombudsman found that whilst the Association had logged Mr M’s complaint and had taken some …
PSOW (Public Services Om… Housing Mar 2024
PSOW-202408991 — Hafod Housing Association
Miss A complained about repair issues at her home, which had been ongoing since early 2023. She complained that the property was full of black mould, windows were not properly secured, water was leaking through the roof and there was no insulation. Asbestos also needed to be replaced. Miss A …
PSOW (Public Services Om… Housing May 2025
23-019-575 — Birmingham City Council
Summary: We will not investigate this complaint about the Council’s decision not to allow an application for Supported Exempted Accommodation for benefit purposes to the complainant’s organisation. We cannot determine points of law and only the courts can provide a remedy in these circumstances.
LGO (Local Government & … Benefits And Tax May 2024
202103742 — Milnbank Housing Association Ltd
C complained that the association did not respond reasonably to reports of anti-social behaviour. We found that there was a lack of consistency in the way that C’s reports of anti-social behaviour were recorded and indications that some incorrect information had been recorded in relation to C’s reports. The association’s …
SPSO (Scottish Public Se… Local Government Upheld Oct 2022
202501408 — Albyn Housing Society Ltd
C complained about how the association had responded to reports of antisocial behaviour and remained dissatisfied at the conclusion of the association's complaint procedure. C sought an acknowledgement of failings, an apology and steps to be taken to ensure the association's handling of reports of antisocial behaviour was improved. The …
SPSO (Scottish Public Se… Local Government Mar 2026
NIPSO-201917436 — Choice Housing Association
We asked Choice Housing Association to review its Anti-Social Behaviour procedures, and to ensure its staff are aware of the importance of record keeping when conducting investigations into Anti-Social Behaviour.
NIPSO (NI Public Service… Housing Aug 2022
NIPSO-202400351 — Northern Ireland Housing Executive
The Northern Ireland Housing Executive failed to properly investigate a man’s complaint about anti-social behaviour.
NIPSO (NI Public Service… Housing Upheld Dec 2025
PSOW-202106816 — Adra
Ms X complained about the response from Adra to a complaint she had made. She said that the response had been delayed and inadequate. Whilst Adra had provided a formal written response to the complaint, there was still an additional review stage in Adra’s complaints policy, and this had not …
PSOW (Public Services Om… Housing Mar 2022
PSOW-202206315 — Hafod Housing Association
Mr B complained that Hafod Housing Association had informed the Ombudsman that he had not made a complaint to it, but it had provided him with a complaint response. The Ombudsman found that the Association had provided inaccurate information to her office, and it had prematurely referred Mr B to …
PSOW (Public Services Om… Housing Jan 2023
PSOW-202300091 — Wales & West Housing Association
Mrs D complained that Wales & West Housing Association failed to provide a response to her Stage 2 complaint which she made in February 2023. The Ombudsman decided that whilst the Housing Association had provided regular and meaningful updates it had not issued a Stage 2 complaint response. She said …
PSOW (Public Services Om… Housing May 2023
PSOW-202501197 — Caredig
Miss X complained that Caredig failed to repair the leak from her upstairs neighbour’s balcony and that she had not received a complaint response. The Ombudsman found that the Association had attended the property to carry out remedial repairs to the balcony; however, it had failed to progress Miss X’s …
PSOW (Public Services Om… Jul 2025
21-018-819 — Westminster City Council
Summary: We will not investigate this complaint about the Council’s actions as a social housing landlord refusing Mr X’s housing transfer request. This is because we have no remit to consider complaints about the Council’s actions when it is acting as a social housing landlord.
LGO (Local Government & … Housing Mar 2022
21-018-844 — Westminster City Council
Summary: We cannot investigate Mrs X’s complaint about what happened to her social housing tenancy. This is because the complaint concerns the Council’s historic management of its social housing and so it lies outside our legal remit.
LGO (Local Government & … Housing Apr 2022
22-005-367 — Slough Borough Council
Summary: We will not investigate this complaint about the Council’s decision to introduce a selective licensing scheme for privately rented properties. This is because there is not enough evidence of fault to justify an investigation.
LGO (Local Government & … Housing Jul 2022
21-011-599 — Ashford Borough Council
Summary: Mr X complained the Council allowed a landlord on his estate to subdivide upwards of 20 properties without planning permission and turn them into Houses in Multiple Occupation (HMOs). We did not find fault with the Council.
LGO (Local Government & … Planning Not Upheld Aug 2022
21-018-391 — Birmingham City Council
Summary: There was no fault in the way the Council dealt with Miss B’s concerns about her temporary accommodation.
LGO (Local Government & … Housing Not Upheld Sep 2022
23-011-817 — Royal Borough of Kingston upon Thames
Summary: Mr X complains the Council has not provided a sufficient remedy following delay in repairing faulty appliances in his temporary accommodation. We have concluded our investigation having made a finding of fault. There was delay in repairing the appliances and the Council has offered to make a further remedy …
LGO (Local Government & … Housing Upheld Mar 2024
23-021-269 — London Borough of Waltham Forest
Summary: We cannot investigate this complaint that the Council has delayed providing the complainant with a loft and kitchen conversion. This is because we cannot investigate a council when it is acting as a landlord.
LGO (Local Government & … Housing May 2024
23-020-560 — Isle of Wight Council
Summary: We will not investigate this complaint about the support provided by the Council’s supported living placement. This is because we could not add to the previous investigation completed by the Council.
LGO (Local Government & … Adult Care Services May 2024
24-002-242 — Kirklees Metropolitan Borough Council
Summary: We cannot investigate Ms B’s complaint about the Council removing her garden fence in response to the concerns of one of its tenants. This is because we cannot investigate complaints about the management of social housing by a council acting as a social landlord.
LGO (Local Government & … Housing May 2024
24-005-231 — Gateshead Metropolitan Borough Council
Summary: We will not investigate Mr X’s complaint about the Council’s failure to provide information about care charges when he moved to supported living accommodation. The Council has already waived the care fees for the period before it provided costs information in their entirety and further investigation would not lead …
LGO (Local Government & … Adult Care Services Upheld Aug 2024
24-006-623 — Basildon Borough Council
Summary: We cannot investigate Mr X’s complaint that the Council has told him he must remove the balcony from his flat. This is because the Council owns the freehold of the property and the complaint concerns its management of the property, which he owns on a long lease. Such actions …
LGO (Local Government & … Housing Sep 2024
24-020-346 — London Borough of Bexley
Summary: We will not investigate this complaint about the Council not providing financial support for a young person who declined to leave a supported living placement, which Miss X said led to her organisation incurring a significant financial cost. There is not enough evidence of fault in the Council declining …
LGO (Local Government & … Children S Care Services Apr 2025
← Back to all themes