Ms X complained about the response from Adra to a complaint she had made. She said that the response had been delayed and inadequate.
Whilst Adra had provided a formal written response to the complaint, there was still an additional review stage in Adra’s complaints policy, and this had not been invoked or completed.
Adra therefore agreed to escalate Ms X’s complaint in line with its complaints policy.
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| PSOW-202502466 | 29 Oct 2025 | Mr K complained that Adra failed to formally log the complaint he raised concerning the lack of maintenance to the … | Resolved / Early Resolution |
| PSOW-202502986 | 02 Sep 2025 | Mr X complained that Adra had failed to repair the draught coming from his windows. The Ombudsman found that Mr … | Resolved / Early Resolution |
| PSOW-202500849 | 16 Jul 2025 | Mr A complained that Adra failed to complete repairs to his home that he said he reported repeatedly over a … | Resolved / Early Resolution |
| PSOW-202409225 | 09 Apr 2025 | Miss A complained on behalf of Adra’s (“the Housing Association”) tenant, that it had failed to fix a water leak … | Resolved / Early Resolution |
| PSOW-202407001 | 28 Jan 2025 | Mr A complained about an infestation of rats in the property. He said that he had complained to Adra about … | Resolved / Early Resolution |