Source · SPSO (Scottish Public Services Ombudsman)

Albyn Housing Society Ltd

SPSO (Scottish Public Services Ombudsman) Resolved / Early Resolution Reference 202501408 Sector Local Government Category Neighbour disputes and anti-social behaviour Decided 01 March 2026

Supported housing problems

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Summary

C complained about how the association had responded to reports of antisocial behaviour and remained dissatisfied at the conclusion of the association's complaint procedure. C sought an acknowledgement of failings, an apology and steps to be taken to ensure the association's handling of reports of antisocial behaviour was improved.

The association agreed to provide an acknowledgement and apology and had undertaken action to improve their handling of reports of antisocial behaviour. Therefore, we closed the complaint as resolved.

Other decisions involving Albyn Housing Society Ltd

Reference	Date	Summary	Outcome
202308924	01 Apr 2025	C, a tenant of Albyn Housing Society Ltd, reported antisocial behaviour (ASB) from a neighbouring family who were also tenants …	Upheld
201301779	01 Jul 2014	Miss C's property is served by a communal heating system, which failed to provide heating to her home on several …	Resolved / Early Resolution
201300467	01 Jan 2014	Mrs C lives in a house that had electric night storage heaters, using an economy meter with a reduced tariff. …	Partly Upheld
201100872	01 Aug 2012	Following the end of his tenancy, Mr C wrote to the housing association to complain about being charged for necessary …	Not Upheld
201003286	01 Jun 2011	Mr C is a tenant of Albyn Housing Society Ltd (the Society). He moved from one of their properties to …	Partly Upheld

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Albyn Housing Society Ltd

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