Mrs A complained about how Hafod Housing Association dealt with her complaint about damage to her furniture, which she said had been ruined by damp in her house.
The Ombudsman decided, that the Housing Association had repaired the leak, which was causing the damp. But that it had failed to offer appropriate redress for the damage the damp had caused to Mrs A’s furniture. She decided to settle the complaint without an investigation.
She sought and gained the Housing Associations agreement, that within 20 working days, it would write to Ms A to apologise for the time and troubling in bring her complaint to the Ombudsman, and make a redress payment in the sum of £500 for damage to her furniture due to mould.