Themes | Prison & Custody Safety | The Accountability Index

Custody medical information

Significant medical events not consistently recorded or made readily accessible to discipline staff in custodial settings.

113 items 11 sources 1 inquiry
Source spread

Where this theme appears

This theme appears across 11 independent accountability sources, so the source mix matters as much as the headline total.

3 inquiry recs 35 PFD reports 1 committee rec 27 PPO recs 17 IOPC recs 12 IMB recs 2 IMB reports 3 Article 2 learning points 5 detention investigation recs 1 PHSO decision 7 LGO/SPSO decisions

Browse by source

Source-grouped records are useful for tracing where a concern came from. Large sections show the 50 strongest matches for that source; counts still show the full theme total.

11 sources
Inquiry recommendations(3)
AS-9 — Medical Fitness for Detention Forms
Al-Sweady Inquiry
Recommendation: Appropriate forms should be made available to allow a medical examiner to declare a detainee unfit for detention and questioning. The decision as to whether a detainee has been declared unfit for detention and questioning should be readily apparent and …
Gov response: Sir Thayne Forbes has made just nine recommendations, and he acknowledges the progress that the Ministry has made since 2004 to improve all aspects of the prisoner-handling system—from policy and doctrine to unit-level instructions and …
Accepted
AS-5 — Detainee Capture and Condition Records
Al-Sweady Inquiry
Recommendation: Appropriate procedures should be introduced to ensure that there is an accurate and detailed contemporaneous record of the circumstances relating to the original capture/detention of a prisoner and his general physical condition (including an appropriate photographic record) on arrival at …
Gov response: Sir Thayne Forbes has made just nine recommendations, and he acknowledges the progress that the Ministry has made since 2004 to improve all aspects of the prisoner-handling system—from policy and doctrine to unit-level instructions and …
Accepted
AS-6 — Informing Detainees of Rights
Al-Sweady Inquiry
Recommendation: All detainees should be clearly informed of their rights and obligations as soon as is practicable upon arrival at any detention facility. As a minimum this should include informing the detainee as to the reason(s) for his detention and explaining, …
Gov response: Sir Thayne Forbes has made just nine recommendations, and he acknowledges the progress that the Ministry has made since 2004 to improve all aspects of the prisoner-handling system—from policy and doctrine to unit-level instructions and …
Accepted
Prevention of Future Deaths reports(35)
Lee MacPherson
03 Mar 2014 · London (West)
Concerns: Delayed police risk assessments and a lack of common understanding between escort and prison staff regarding critical handover documentation posed significant safety risks during transfers.
Overdue
Christopher Shapley
11 Mar 2014 · Cardiff & the Vale of Glamorgan
Concerns: Critical medical and self-harm risk information from police custody failed to transfer securely to the prison via the PER form, leading to inadequate assessment and observation of the prisoner.
Overdue
John Stabler
18 Dec 2014 · Central Lincolnshire
Concerns: The Prisoner Escort Record requires review and redesign. Furthermore, medical records systems need to be consistently available in reception and care areas within prisons.
Overdue
Nicholas Rowley
15 Apr 2015 · Stoke-on-Trent & North Staffordshire
Concerns: Insufficient verbal consultation between medical practitioners and custody staff, coupled with inadequate joint training, led to unclear observation levels and poor management of drug/alcohol risks in detainees.
Response (College of Policing): The College of Policing will incorporate guidance on verbal consultation between medical practitioners and custody sergeants and will make additions to the Detention and Custody Authorised Professional Practice providing advice …
Response (Staffordshire Police): Guidance has been issued to custody staff and the medical services provider to ensure verbal updates are given by medical practitioners to the Custody Sergeant. A Custody Training sub-group has …
Response (G4S1): G4S no longer provides Detention Officer Services to Staffordshire Police as of June 2015. They state they always have and continue to provide mandatory training regarding setting levels of observation …
Overdue
Richard Green
02 Nov 2015 · Cumbria
Concerns: Prison medical professionals failed to act on recorded self-harm history in SystmOne due to system usability issues, workload pressure, and a lack of clear display for critical historical information.
Response (NHS England): Greater Manchester West Mental Health Foundation Trust have commissioned a review of available assessment tools for the prison setting. NHS England are re-procuring the healthcare electronic healthcare system, SystmOne, which …
Overdue
Imran Douglas
29 Dec 2015 · London Inner (South)
Concerns: A more flexible, person-based system may be safer than the current rule-based system regarding the transition of duties from YOT/YJB to PMU at age 18. Also, there appeared to be a disconnection between Looked After Child pathway planning and Transition Planning.
Response (Leeds City Council): • Leeds City Council has been working to design a scheme which provides safe pedestrian assisted facilities across the Ring Road at this location and the neighbouring Coal Road junction. …
Overdue
Adam Rice
03 Mar 2016 · West Yorkshire (East)
Concerns: There was poor communication between the hospital and police regarding a patient's self-discharge against medical advice, compounded by inconsistent custody care, staff shortages, inadequate handovers, and a lack of understanding of welfare check protocols.
Response (Adam Rice): West Yorkshire Police has implemented measures to ensure vulnerable persons who come into contact with the Police receive the best possible care, including a full training programme for Custody Staff …
Overdue
Stewart Akins
03 Mar 2016 · Worcestershire
Concerns: Critical information about the deceased's repeated suicide intentions recorded in police custody was not relayed to the Magistrates' Court, leading to bail being granted without full awareness of the high self-harm risk.
Response (S Akins): West Mercia Police revised its practice so all Prisoner Escort Forms are signed as accurate by the custody sergeant, who has overall responsibility for ensuring risks are correctly documented and …
Responded
Matthew Sargent
07 Apr 2016 · Worcestershire
Concerns: Critical information sharing failures occurred as historical prisoner data and ACCT histories were not consistently reviewed or shared with healthcare staff upon reception. Personal officers also lacked regular meetings, limiting their knowledge of individuals.
Response (Matthew Sargent): Care UK notes the concerns raised but states that the role and responsibilities of Personal Officers fall within the remit of the Prison Service. They note that PSI 74/2011 sets …
Response (HM Prison and Probation Service): Following concerns regarding the Personal Officer scheme, the prison will ensure that all staff are reminded of the policy. In response to concerns about historical information, a process has been …
Responded
Shalane Blackwood
03 May 2016 · Nottinghamshire
Concerns: The prison lacks adequate provision for complex health needs, has insufficient staff for prisoner regimes, faces rife NPS use, and has unclear decision-making tools and staff awareness for physical symptoms alongside mental health issues.
Overdue
Anthony Fraser
08 Jun 2016 · South Yorkshire (East)
Concerns: Summary medical information was not conveyed to the receiving A&E department upon transfer, and there is no system for ensuring such information is sent; a system needs to be implemented to convey such information for every inmate transferred with an acute illness.
Response (Nottinghamshire Healthcare NHS Trust): Following concerns raised, the Trust co-authored a procedure with HMP Lindholme to convey summary medical information to A&E departments during inmate transfers, and the procedure has been issued to staff …
Responded
Thomas Jordan
10 Aug 2016 · Yorkshire West (East)
Concerns: Communication breakdown and failure to review discharge correspondence at the prison led to continued, incorrect drug administration after hospital clinicians requested discontinuation. Electronic discharge summaries could prevent such errors.
Response (Care UK): Leeds Teaching Hospital has agreed to issue an electronic summary with all patients who transfer back to HMP Leeds following discharge. IT personnel from both the Hospital and Care UK …
Overdue
Thomas Gallagher
11 Aug 2016 · Greater Manchester (North)
Concerns: Staff lacked formal training in risk assessment and child mental health, and there was intentional disregard of force policies; also, decisions not to allocate additional cover or resources lacked documented rationale, and a 'Golden Hour' was missed due to delays.
Response (Thomas Gallagher): GMP has implemented a programme of staff training emphasizing vulnerability, safeguarding, and risk mitigation. Locally, Bury has introduced a demand/triage desk and intelligence support to conduct Golden Hour tasks, including …
Responded
Tedros Kahssay
06 Dec 2016 · London Inner (North)
Concerns: Inadequate information transfer to prison healthcare, flawed nurse reception screening lacking objective analysis, and emergency response staff having insufficient understanding of medical emergency protocols.
Response (Care UK): Care UK has changed the reception screening template to include mandatory PER review, seeks consent for GP records during screening, and reinforced Code Red/Blue training with staff and displayed posters. …
Overdue
Valdas Jasiunas
08 Mar 2017 · London (East)
Concerns: Custody risk assessments inadequately screen for alcohol dependency, and the computer system's design leads to frequent errors, further complicated by a lack of multi-language support for safety information.
Overdue
Jonathan Palmer
31 May 2017 · London Inner (West)
Concerns: There was no effective system for families to provide crucial health information for prisoners, nor assurance of its dissemination. Ineffective control of contraband (Spice) inflow posed significant health risks within the prison.
Response (HM Prison Probation Service): A Safer Custody Learning Bulletin has been issued regarding receiving emergency calls and sharing risk information from families, Samaritans, and others. HMP Wandsworth conducts searches of all visitors and prisoners …
Overdue
Edwin O’Donnell
13 Jul 2017 · Liverpool & Wirral
Concerns: Prison health reception screening failed due to lack of access to critical mental wellbeing documents and significant delays in follow-up screening. Additionally, probation staff lacked adequate ACCT training.
Response (HM Prison Probation Service): The Senior Officer in reception now provides a copy of the Person Escort Record (PER) to healthcare staff and reception staff have been made aware of this process. The individual …
Responded
Sean Plumstead
09 Aug 2017 · Hampshire (Central)
Concerns: Winchester Prison has inadequate systems for storing electronic material and creating transcripts, leading to missing crucial evidence. This recurring issue raises a risk of future deaths due to poor record-keeping.
Response (HM Prison Probation Services): HMP Winchester has taken on a temporary staff member to transcribe telephone calls, implemented a new protocol for information gathering, transcribed interview discs, and ordered a secure storage facility for …
Response (Carillion): Carillion has contacted HMPPS and proposed a formal instruction for staff to undergo SASH training, is ready to issue a notice to site managers to make staff available, and suggested …
Response (HM Prison Probation Services.2): The prison has issued notices to staff regarding emergency call bell response times and to prisoners about the misuse of call bells. The prison is also checking ECB response times …
Responded
Jason Basalat
27 Nov 2017 · Milton Keynes
Concerns: Poor information sharing between police, magistrates' court, and prison meant the prison lacked critical details about a vulnerable prisoner's mental state, and a mental health assessment couldn't be arranged.
Response (Northampton Police): Custody officers and staff have been reminded of guidance on completing Prisoner Escort Record (PER) forms and ensuring relevant documentation accompanies them. Contact will be made with the national police …
Response (BASALAT): The court will liaise with criminal justice agencies, the Criminal Justice Liaison and Diversion Team, and Northamptonshire Healthcare NHS Foundation Trust to review procedures for sharing information about vulnerable adults …
Responded
Jeroen Ensink
19 Jul 2018 · London (Inner) North
Concerns: Police failures included not creating mental health alerts, inaccurate record-keeping regarding injuries and force, and failing to inform the forensic medical examiner of mental health concerns or family-reported history.
Overdue
Dean Barrell
11 Oct 2018 · East Sussex
Concerns: A seven-day delay in communicating a vulnerable prisoner's actual release date to HMP Lewes contributed to his suicide, highlighting unacceptable communication delays for vulnerable individuals.
Response (Dean BARRELL): • A new policy framework covering recall actions will be published by the end of 2018. • The new framework will revise the timeframe for informing recalled offenders of their …
Responded
Thomas McAuley
29 Oct 2018 · London Inner (South)
Concerns: Disjointed communication and lack of universal access to medical records (DPMFs) across custody and prison healthcare services mean vulnerable individuals' medical assessments are not consistently reviewed by prison medical staff.
Response (Metropolitan Police Service): The MPS is working to implement a communication network (N3) and hardware into all custody suites, to provide healthcare professionals with access to NHS Summary Care Records and is required …
Overdue
Natasha Chin
10 Jan 2019 · Surrey
Concerns: Significant failures in prison medication management, including lack of information sharing with officers, unclear protocols, absent audits for critical processes, inadequate response to previous concerns, and insufficient staff training on withdrawal.
Response (HM Inspector of Prisons): HM Inspectorate of Prisons acknowledges the report and will place a copy in their intelligence file to inform future inspections of HMP Bronzefield. They are unable to direct the prison …
Overdue
Andrew Carr
31 Jan 2019 · Birmingham and Solihull
Concerns: Critical information on a prisoner's drug history was missed by the receiving prison, while drugs could be passed through the plumbing system, and contraband mobile phones exacerbated substance misuse.
Overdue
Heather Birchall
28 Jun 2019 · Wiltshire and Swindon
Concerns: Healthcare professionals assessing detained persons lack full access to mental health records, especially out-of-hours, due to confidentiality issues, hindering informed decisions for appropriate care.
Overdue
Michael Folley
21 Jun 2019 · Hampshire (Central)
Concerns: The outdated Person Escort Record (PER) system limits access to crucial past self-harm risk data. Gaps in staff training and inconsistent transfer procedures for risk information pose significant safety concerns.
Response (Hampshire and Isle of Wight Constabulary): Hampshire Constabulary will mandate electronic self-learning packages on Prisoner Escort Records for Custody Officers and Detention Officers, review the content annually, and raise the issues in the Regulation 28 Notice …
Response (CNWL NHS Trust): CNWL NHS Trust details existing ACCT and SASH training, reception screening processes with standardized training being rolled out, twice-yearly care records audits, and staff supervision policies including discussion of care …
Overdue
Robert Brown
09 Mar 2020 · Staffordshire (south)
Concerns: Information in central NOMIS records, medical system records, and the security department was not available to all prison staff who may have benefitted from having it.
Response (the Director General of Prisons): NHS England and NHS Improvement are leading a project with HMPPS to implement inter-operability between SystmOne and NOMIS to improve information sharing; Phase one is delayed until August 2020 due …
Responded
Zak Farmer
24 Sep 2020 · Essex
Concerns: Prison healthcare failed to obtain crucial discharge information from the hospital regarding prescribed medication, diagnoses, and care plans for a released prisoner.
Response (CRG Medical): CRG Medical states a member of the mental health team attends all MHA s117 meetings and they now have a dual system for patient records, audited weekly. They provide advice …
Response (EPUT): EPUT states that the Clinical Guidelines for Community Mental Health Service Users disengaging or non-concordant with current prescribed treatment plan is currently under review to ensure it is comprehensive and …
Responded
Bradleigh Barnes
24 Oct 2022 · Dorset
Response (NHS Oxleas): A memorandum of understanding has been put in place between healthcare and the prison regarding attendance of healthcare and all planned use of force interventions and healthcare staff are to …
Response (NHS England): NHS England will request assurance from regional Directors of Commissioning that actions regarding the use of the PSA (proactive systematic assessment) vital signs tool have been implemented and evidenced by …
Response (HM Prison Probation Service): HMPPS implemented a memorandum of understanding with the new healthcare provider at HMP Portland regarding the role of healthcare during use of force incidents. Whitewood furniture beds have replaced metal …
Response (HM Prison Probation Service): The Governor of HMP Portland confirms their involvement in the HMPPS response to the Regulation 28 report.
Responded
Andrew Shirley
27 Jan 2023 · Worcestershire
Concerns: HMP Hewell healthcare and mental healthcare staff failed to identify, record, and mitigate the deceased's suicide risk, and did not adequately share information with prison staff. The Duty Governor also failed to make sufficient enquiries regarding health screens.
Response (Midlands Partnership NHS Foundation Trust): Following Mr Shirley’s death, a thorough investigation into the care delivered by the Midlands Partnership Foundation Trust was undertaken. The Access Team call handler aide memoire has been updated.
Response (Practice Plus Group): Practice Plus Group have healthcare staff being trained to deliver ACCT training. Training compliance at HMP Hewell is currently 88%, and further dates have been arranged to ensure full compliance …
Response (HM Prison and Probation Service): HMP Hewell is delivering training sessions that incorporate both ACCT v6 and SASH training to all staff with the expectation that this will be completed by July 2023. HMP Hewell …
Responded
Ivan Ignatov
08 Jun 2023 · Dorset
Concerns: A detainee's mental health assessment was missed in police custody, and an act of self-harm was misjudged. Critical risk information, including first-time custody status, was not properly recorded or collated, hindering comprehensive risk assessment.
Response (Dorset and Wiltshire Fire and Rescue): Dorset and Wiltshire Fire and Rescue Service states its commitment to the Joint Emergency Services Interoperability Principles (JESIP) and highlights that the challenges of intra-operability with partners is an area …
Response (Dorset Police): Dorset Police has updated the Niche system by adding a drop-down list regarding Google Translate translation software. They are also implementing changes to Section 2 of Occurrence Logs on Niche, …
Response (Maritime and Coastguard Agency): HM Coastguard updated its Capability Matrix to provide partner emergency services across the UK with information on its communications capabilities and uploaded it to the MCA's ResilienceDirect page. 'Connect' call …
Response (National Fire Chiefs Council): The National Fire Chiefs Council (NFCC) supports the consistent and robust embedding of the Joint Emergency Services Interoperability Programme (JESIP) doctrine and will commence work in autumn 2023 to establish …
Response (South Western Ambulance Service NHS Foundation Trust): The Trust outlines its existing communication protocols with other emergency services, including ambulance dispatchers' ability to communicate with air ambulances and telephone links with SAR aircraft via the Maritime and …
Response (NHS England): NHS England acknowledges concerns but notes many fall outside its remit. It encourages local systems to consider accessibility of resources and highlights agreed actions between Dorset Healthcare Criminal Justice Liaison …
Response (National Police Air Service): NPAS and HMCG have agreed to a series of joint familiarisation briefings for all staff and will develop a joint "quick action card" prioritising the need for the Host Force …
Response (Royal National Lifeboat Institution): The RNLI is updating its page on the government's "ResilienceDirect" platform with details about its capabilities and pulling together material to be shared directly with emergency services partners. The RNLI …
Response (College of Policing): The College of Policing will amend the Detention and Custody APP checklist to include a question about previous arrests. Once this amendment has been made the College will write to …
Response (NicheRMS): NicheRMS circulated the facts of the coroner's report to Niche Technology customers and is seeking views on changes needed to reduce the chance of a similar occurrence. A temporary solution …
Response (Associations of Ambulance Chief Executives): AACE will work with partners in police, fire and rescue, and search and rescue and the matter of concern will be discussed at the UKSAR Communications working group. The Medical …
Responded
Stephen Coster
04 Jan 2024 · East Sussex
Concerns: Inadequate prison healthcare assessment, observation, and care planning, coupled with poor communication and prison staff's lack of understanding of emergency transfer protocols, led to significant delays.
Response (HM Prison and Probation Service): HMP Lewes reviewed record-keeping practices, clarified responsibilities for welfare checks and clinical observations, regularly briefs staff on emergency codes, and reviewed hospital escort procedures. Custodial managers now oversee Code Blue/Red …
Responded
Benjamin Harrison
19 Jul 2024 · Mid Kent & Medway
Concerns: Lack of night-time healthcare in prison means untrained officers manage intoxicated prisoners without clear guidance, compounded by inconsistent information sharing policies between healthcare and prison staff regarding medication and risk.
Response (HM Prison and Probation Service): HMPPS has issued an order to staff regarding escalating concerns about prisoners under the influence of illicit substances. They are also embedding a process for sharing information about at-risk prisoners …
Response (Oxleas NHS Foundation Trust): Oxleas will ensure the healthcare team is aware of relevant policies and that these are shared and discussed, and has updated on-call GP guidance. A review of policies has been …
Responded
Amy Cross
22 Oct 2025 · Avon
Concerns: There is no system to ensure vital healthcare information, including medication and observations, is shared between criminal justice healthcare providers, and no standard, accessible medical records system.
Response (NHS England): NHS England highlights the Digital Person Escort Record (DPER) system and describes pilot programs in several police and court locations starting around February/March 2026. The findings from this case will …
Overdue
Sean Williams
· Inner North London
Concerns: The custody nurse did not adequately assess Mr Williams or record vital signs before prescribing medication. Serco staff showed delays and inadequate first aid response, with concerns raised about their emergency procedures and the sufficiency of their first aid training.
Response (Metropolitan Police Service): The MPS has issued operational reminders to custody officers, implemented a new 'case finding' protocol for healthcare practitioners, updated clinical practice guidelines for earlier medication in withdrawal cases, and provided …
Response (SERCO): Serco has reviewed relevant Standard Operating Procedures (SOPs), updated training materials for consistency with these procedures, and introduced clearer guidance to support staff during suspected medical emergencies.
Responded
Select committee recommendations(1)
PPO death in custody recommendations(27)
The Governor and Head of Healthcare
The Governor and Head of Healthcare should ensure that: • healthcare staff assess prisoners in reception when they return from hospital; and • there is effective written communication of clinical risks and health needs of prisoners returning from hospital and …
The Director and Head of Healthcare at Altcourse
The Director and Head of Healthcare at Altcourse should ensure that staff: Have a clear understanding of their responsibilities and the need to share all relevant information about risk. Start ACCT procedures when a prisoner has recently self-harmed or expressed …
The Governor and Head of Healthcare
The Governor and Head of Healthcare should ensure that reception staff thoroughly check the person escort record for all relevant risk information about newly arrived prisoners and where appropriate, clarify risk information with escort staff.
The Director at Parc
The Director at Parc should ensure that staff assess risk based on all relevant information, including that held in medical records;
The Governor and Head of Healthcare (HMP Highpoint)
The Governor and Head of Healthcare should ensure that all staff undertaking risk assessments for prisoners taken to hospital understand the legal position on the use of restraints and that, in all cases: • healthcare staff complete the medical information …
The Governor and Head of Healthcare
The Governor and Head of Healthcare should ensure that healthcare and security teams share appropriate information and work collaboratively to complete escort risk assessments, to ensure restraints decisions are appropriate.
The Head of Healthcare
The Head of Healthcare should ensure that healthcare input into escort risk assessments is based on up-to-date medical information and is clear and sufficiently detailed.
The Governor
The Governor should ensure that prison staff understand that medical information about a prisoner must be sought and properly considered when deciding whether to use restraints and in cases where a medical objection is disregarded or is not obtained the …
The Head of Healthcare
The Head of Healthcare should ensure that CGL staff consider all relevant information from a prisoner’s medical and prison record, either by accessing the medical record themselves, or asking a member of the healthcare team to provide this information to …
The Governor and Head of Healthcare
The Governor and Head of Healthcare should ensure that nurses conducting reception health screenings always have access to the PER.
The Governor and Head of Healthcare at Risley
The Governor and Head of Healthcare at Risley should ensure that reception staff have a clear understanding of their responsibilities and the need to share all relevant information about risk, and that they consider and record all the known risk …
The Head of Healthcare
The Head of Healthcare should ensure that all prisoners with multiple NHS numbers have their records merged within 24 hours of arriving at Wandsworth.
The Governor
The Governor should ensure that all staff undertaking risk assessments for prisoners taken to hospital understand the legal position on the use of restraints and that authorising managers show that they have taken this information into account when assessing a …
The Governor and Head of Healthcare
The Governor and Head of Healthcare should ensure that reception staff: • have a clear understanding of their responsibilities and the need to share all relevant information about risk; • do not rely solely on what a prisoner says or …
The Governor and Head of Healthcare
The Governor and Head of Healthcare should ensure that when a prisoner returns from hospital: • their healthcare needs are assessed if they are in any of the categories at paragraph 4 of Annex D of PSI 07/2015; and • …
The Director and the Head of Healthcare at Parc
The Director and the Head of Healthcare at Parc should ensure that SLPs are properly completed and shared with operational staff and are taken into account when providing care to prisoners.
The Head of Healthcare and the Mental Health Services Manager
ensure that healthcare staff share information that may be relevant to a prisoner’s risk of suicide or self-harm with prison staff.
The Governor and the Head of Healthcare
The Governor and the Head of Healthcare should ensure that all staff undertaking risk assessments for prisoners taken to hospital understand the legal position on the use of restraints and that, in all cases: • healthcare staff complete the medical …
The Director General of Operations for HMPPS
The Director General of Operations for HMPPS should update PSI 64/2011 to provide instructions on sharing risk information when a prisoner is subject to an unplanned release following a court appearance.
The Head of Healthcare
The Head of Healthcare should ensure that staff completing medication in-possession risk assessments consider all relevant information, including recent drug or alcohol use.
The Head of Healthcare
The Head of Healthcare should ensure that information from the pharmacist is shared with the healthcare team for review and action.
The Governor
The Governor should ensure that staff understand the need to record and share relevant information that may affect a prisoner’s risk.
The Head of Healthcare of HMP Bedford
The Head of Healthcare should ensure that prisoners’ GP records are obtained.
The Operational Security Group Director for HMPPS
The Operational Security Group Director for HMPPS should monitor, over the next three months, how many prisoners at HMP Highpoint are escorted to hospital without restraints (for inpatient admissions and outpatient appointments) and report back to the Ombudsman.
The Heads of Healthcare at Littlehey and Wandsworth
The Heads of Healthcare at Littlehey and Wandsworth should ensure that when a prisoner with complex medical needs transfers to a different prison, relevant medical issues are discussed with the receiving prison.
The Governor and Head of Healthcare
The Governor and Head of Healthcare should ensure that all relevant information about a prisoner is documented and shared appropriately and that there are robust quality assurances process in place to check this is happening routinely.
The Governor and Head of Healthcare
The Governor and Head of Healthcare should review the Swallowed and Secreted Items Policy to include prisoners who have had illicit items taken from them and ensure any information about secreted illicit items is communicated and considered appropriately.
IOPC learning recommendations(17)
Recommendation - Essex Police, December 2023
The IOPC recommends that Essex Police should take steps, in partnership with relevant stakeholders, to ensure healthcare services in police custody best meet the needs of detainees. In particular, Essex Police must make sure detainees have access to and receive …
Man injured during restraint and arrest - Thames Valley Police, March 2018
Recommendation to Thames Valley Police Thames Valley Police should review its training to ensure that it is providing officers with clear advice on what constitutes a head injury and when immediate medical advice must be sought and/or when a detainee …
Man injured during restraint and arrest - Thames Valley Police, March 2018
National recommendation The College of Policing should review the guidance on head injuries in Authorised Professional Practice (APP) to: This follows a case where a man appeared to sustain an injury to his nose after being taken to the ground …
Care and attention for man whilst detained in custody – Thames Valley …
The IOPC recommends that Thames Valley Police reminds police officers that where the arresting officer does not transport the detainee to custody, information they may have about the detainee is also transferred by some other means and passed on to …
Recommendation - West Midlands Police, April 2021
The IOPC recommends that West Midlands Police takes steps to ensure that an appropriate and consistent level of information is included in custody records/Electronic Detention Logs (EDLs) when completing a pre-release risk assessment. This should include considering: Any minimum standards …
Man died while in police custody – Nottinghamshire Police, June 2017
The IOPC recommends that Nottinghamshire Police amends its custody assessment process to include a specific question about whether the detainee has any allergies. Where a detainee has indicated they have an allergy this information should be visible to all custody …
Care and attention for man whilst detained in custody – Thames Valley …
The IOPC recommends that Thames Valley Police ensures arrangements are in place for all custody officers, staff and HCPs to receive information about detainees when their shift starts. This follows an investigation into the death of a man at a …
Recommendation - Derbyshire Constabulary, April 2026
The IOPC recommends that Derbyshire Constabulary should implement improvements in longer term safeguarding practices within high-risk investigations. This recommendation was raised by the investigating officer as the result of a death or serious injury investigation. Suspects who qualify for a …
Recommendation - South Wales Police, August 2022
The IOPC recommends that South Wales Police takes steps to ensure that custody staff are aware of how to safely manage detainees who have sleep apnoea. Consideration should be given to: This follows an IOPC review of a Death and …
Recommendation - Lancashire Constabulary, August 2022
The IOPC recommends that Lancashire Constabulary should update their custody policies and procedures to ensure that metal detectors are used as part of all searches when booking detainees into custody (provided it is safe to do so). Consideration should also …
National recommendation - National Police Chiefs' Council, August 2022
The IOPC recommends that the National Police Chiefs' Council (NPCC) shares the learning from IOPC cases with force custody leads, asking them to review their custody policies, procedures and training to ensure that metal detectors are used as part of …
Recommendation - Metropolitan Police Service, March 2024
The IOPC recommends that the Metropolitan Police should update local guidance to reflect that if a detainee is required to be in custody, and is breastfeeding, custody staff should organise a Health Care Professional to see the detainee as soon …
Recommendations - North Yorkshire Police, August 2024
The IOPC recommends that North Yorkshire Police assures itself that their training for custody officers and staff covers the management of detainees with chronic conditions in line with Authorised Professional Practice (APP) and adhering to Code C of thePolice and …
Recommendations - North Yorkshire Police, August 2024
The IOPC recommends that North Yorkshire Police should create guidance for custody staff to support them in implementing the College of Policing Authorised Professional Practice (APP) and adhering to Code C of thePolice and Criminal Evidence Act 1984(PACE) with regards …
Recommendation - Sussex Police, March 2023
The IOPC recommends that Sussex Police should take steps to ensure that details/identity of all officers/custody staff present are documented in the custody record when: A detainee is searched in custody (irrespective of the level of search)A detainee has their …
Recommendation - Suffolk Constabulary, May 2022
The IOPC recommends that Suffolk Constabulary review their custody booking-in procedure to ensure that when two or more detainees are brought into custody with named (boxed) medication, these are separated, booked-in with each respective detainee and recorded on the Custody …
Recommendation - Metropolitan Police Service, January 2023
The IOPC recommends that the Metropolitan Police Service ensures that Digital / Person Escort Record (DPER / PER) forms are completed for all detainees where transportation is required to another Constabulary, Court, Immigration Detention Centre, HMP, HMYOI, and other relevant …
IMB annual reports(2)
IMB individual recommendations(12)
Hollesley Bay (2023)
The need for hourly observations over prisoners arriving too late to be seen by the healthcare department highlights an important need. Those responsible for transport should be aware of those prisons without 24-hour healthcare provision.
HMPPS Implemented
Heathrow Immigration Removal Centre (2020)
Efforts should be made and training provided as necessary to ensure that the health screening on arrival is a useful tool, ensuring that potential vulnerabilities are identified at the start of a period of detention and can be taken account of.
NHS / Healthcare Provider
Gatwick, Stansted, Luton and Lunar House (2020)
Detained individuals who are held for more than a very short period of time, should have access to a qualified medical practioner.
Home Office
Scotland and Northern Ireland Short-Term Holding Facilities (STHF) (2023)
The Minister is urged to request that the Home Office carry out an urgent assessment of the risks to detained people as a result of the removal of their prescription medications. These risks should then be taken into account when designing a practical strategy for ensuring that detained people receive their appropriate medication. The desired outcome would be that the …
Other
Durham (2023)
How will you ensure that all healthcare staff in reception have access to SASH (suicide and self-harm) and PER (person escort record) documents? (4.2.4)
Governor / Director
Hollesley Bay (2024)
The need for hourly observations of prisoners arriving too late to be seen by the healthcare departments highlights an important need.
HMPPS
Gatwick, Stansted, Luton and Lunar House (2020)
We do not believe that the arrangements for the monitoring of the medical welfare of detained individuals within the holding rooms are adequate and in particular there is potential risk to the health of an individual who needs urgent access to their medication or medical equipment.
Home Office
Heathrow and City airports Short Term Holding Facilities (2021)
The Home Office should ensure that the new system for giving detainees access to their prescription and over-the-counter medication is designed and implemented without further delay.
Home Office
Durham (2023)
What plans will be put in place to achieve an improved and sustained delivery of “secondary health screening within 7 days”? (6.2.3)
Governor / Director
Glasgow, Edinburgh and Larne House Short Term Holding Facilities (2020)
That the administration of detainees’ personal prescribed medication, in airport HRs be resolved forthwith.
Home Office
Huntercombe (2021)
To develop a process with healthcare to ensure there is documented sharing of appropriate health information with prison staff (paragraph 6.1.8.).
Governor / Director
Downview (2023)
There seems to be some limitations in communication between HMP Bronzefield and the prison (for example, with regards to transferred prisoners with significant mental health conditions and with missing property and medication issues). Is this because HMP Bronzefield is a private prison, and systems and processes may not be compatible?
HMPPS
Article 2 learning points(3)
Detention investigations(5)
Review into the Welfare in Detention of Vulnerable Persons — Rec 50
I recommend that the Home Office, in consultation with NHS England, draw up explicit guidelines as to: • What informed consent looks like • What information can be shared between all parties in the event that informed consent to the release of clinical information is granted by the detainee.
Immigration Detention
Independent Investigation into Concerns about Brook House Immigration Removal Centre — Rec R29
The SMT must ensure that all prison files of time-served foreign national offenders are examined for relevant security information, including risk profiles, in a timely fashion. (To be completed as a matter of urgency)
Immigration Detention
Independent Investigation into Concerns about Brook House Immigration Removal Centre — Rec R28
G4S should work with the Home Office to ensure that all time-served foreign national offenders arriving at Brook House are accompanied by prison escort records that identify matters affecting their risk profile. (To be completed as a matter of urgency)
Immigration Detention
Review into the Welfare in Detention of Vulnerable Persons — Rec 49
The Home Office and NHS England should promote the self-‐administration of drugs where risk assessments support that approach.
Immigration Detention
Review into the Welfare in Detention of Vulnerable Persons — Rec 55
The Home Office and NHS England should conduct a clinical assessment of the level and nature of mental health concerns in the immigration detention estate.
Immigration Detention
PHSO casework decisions(1)
LGO / SPSO decisions(7)
201507736 — Scottish Prison Service
Mr C complained to the Scottish Prison Service (SPS) about the time it took prison staff to escort him to the health centre located within the prison. Mr C, who has diabetes, was unhappy it took two hours to receive assistance with his insulin pen. He also felt the SPS's …
SPSO (Scottish Public Se… Prisons Upheld Jul 2016
PSOW-202403715 — Cwm Taf Morgannwg University Health Board
Mr A complained that he had to write 3 letters to Cwm Taf Morgannwg University Health Board before it responded to his concerns about his son’s healthcare in prison. Mr A was dissatisfied with the Health Board’s complaint response, the handling of his complaint, and the provision of information. Mr …
PSOW (Public Services Om… Health Jan 2025
201403808 — Scottish Prison Service
Mr C complained that the prison inappropriately ignored instructions issued by the prison health centre. He said he was to be provided with a suitable chair and orthopaedic mattress because of back pain. The prison said they checked with the health centre who confirmed that there was no medical requirement …
SPSO (Scottish Public Se… Prisons Not Upheld Mar 2015
201404480 — Scottish Prison Service
Mr C complained to us that the Scottish Prison Service (SPS) had appointed a person to carry out an assessment who did not meet the stated criteria specified in the tender document. We took independent advice from one of our medical advisers, who is a consultant psychiatrist. We found that, …
SPSO (Scottish Public Se… Prisons Not Upheld Jan 2016
PSOW-202105815 — Betsi Cadwaladr University Health Board
Mr J complained about the lack of care and treatment provided by Betsi Cadwaladr University Health Board (“the Health Board”) from May 2021 in response to concerns he raised about experiencing chest pain, blood in his stools and knee pain. The Ombudsman’s investigation concluded that Mr J’s presenting symptoms, which …
PSOW (Public Services Om… Health Upheld Dec 2022
201200020 — Scottish Prison Service
Mr C, who is a prisoner, complained that the Scottish Prison Service (SPS) unreasonably failed to comply with their statutory and procedural duties to him as a disabled prisoner. However, Mr C was freed from prison whilst we were investigating his complaint and did not provide us with a contact …
SPSO (Scottish Public Se… Prisons Jan 2013
201508349 — Scottish Prison Service
Ms C complained that the Scottish Prison Service (SPS) failed to take reasonable action after she reported feeling unwell. She was also dissatisfied with the way in which the SPS dealt with her complaint. We did not reach a decision on Ms C's complaint as she was released from prison …
SPSO (Scottish Public Se… Prisons Dec 2016
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