Recommendation 1
IOPC recommendationThe IOPC recommends that Thames Valley Police reminds police officers who bring members of the public into custody, custody sergeants and healthcare professionals to be proactive when conducting a risk assessment for a detainee, by reviewing items that belong to the person, whether or not they are still on them or have been seized. When doing so, they should consider whether the items impact on the person’s health and welfare, and align with what the person has informed them on booking in, communicate this to their colleagues and use it to inform the risk assessment being conducted.
This follows an investigation into the death of a man at a Thames Valley Police police station. The man did not inform the custody sergeant that he had taken methadone on the day he had been detained. However, a prescription for methadone was found on his person, which should have indicated that he was likely to have taken the drug that day. This was not listed separately on the man’s personal items on the custody record, or mentioned to the custody sergeant or healthcare professional. Had they been aware of it, it may have impacted on the risk assessment and the decision to prescribe him further medication for heroin withdrawal when he was in custody.
Accepted:
Communication between those working in custody; Thames Valley Police has developed guidance for Custody Staff in relation to the handling of an arrested person’s property. It specifically mentions that all property removed from a detainee must be subject to a risk assessment. In addition to this, as part of the newly introduced “Arresting Officer’s Risk Assessment” document, a specific question is asked within this about any factors that may affect the detainee's physical health or mental wellbeing whilst in custody, which includes items within the arrested person’s property.
Communication between the arresting officer and those transporting the detainee to custody; As previously mentioned, Thames Valley Police has now developed and implemented an “Arresting Officer’s Risk Assessment” document, where critical information about the arrested person is recorded, prior to arrival at the suite, to improve how this is communicated to the Custody Officer by the arresting/escorting officers. This allows for the sharing of any information that may have been disclosed about the arrested person prior to them arriving at the suite. Picking up on the learning from this case, the document also highlights any items in the arrested person’s property, such as medication, that may assist with their safe detention. Following a successful pilot, which included feedback from our staff, this process has now been rolled out across the force. Compliance rates for this are monitored by the custody risk analyst and we are now trialling a digital version of this form.
Communication during shift handovers between custody officers, staff, and healthcare professionals; Thames Valley Police recognises the importance of ensuring information, particularly regarding risk, is effectively passed between those looking after an arrested person. In respect to our custody staff and in response to the learning from the death of Mr X, the TVP custody management team reviewed our handover process and have now established a set of minimum standards for these. This includes the use of role specific handovers, such as custody officer to custody officer and detention officer to detention officer, to ensure these are relevant and focused on the specific areas of risk the staff need to consider. A mandatory handover template is now also utilised to structure this process with these taking place in an area of the suite covered by CCTV so they are recorded. The new custody sergeant shift pattern, which went live following Mr X's’ death, also builds in a longer handover period between shifts to enable a comprehensive handover to be given. This approach will be mirrored in the new Detention Officer shift pattern that is due to go live in January 2024 which will also see them working alongside their Sergeants to further improve how these staff manage risk and share information.
Monitoring of the quality of cell checks; The Force has now implemented a cell check improvement plan across all 6 of our custody suites. As part of this we have developed additional guidance for all staff and a new training video currently being produced. A new template to record the cell checks has now been implemented to improve how information is recorded on the custody record. A new peer review process has also been introduced where custody records are examined and the quality of the recording of cell checks interrogated to ensure these are delivered in line with the care plan. Alongside this the custody support managers now conduct dip checks, using CCTV, to evaluate the quality of the cell checks and ensure that they are conducted and recorded properly. Where development is identified this is fed back directly to the relevant detention officer. In addition to this the force is currently in the process of producing targeted training for our Detention Officers and Police Constable Detention Officers (PCDOs) in relation to the quality and recording of cells checks. This training was approved through the force training prioritisation board and had resource allocated through the Learning and Professional Development team. Filming for this has already been completed with the rest of the training package, incorporating knowledge checks, in the process of being finalised and, once completed, will be mandated for all custody staff. Medicating new arrivals to custody; Following the death of Mr X, Mountain Healthcare urgently reviewed the care they provided to him, along with their wider policies and procedures. A key element to this review focused on the management of people withdrawing from drink and drugs. As part of this all of our healthcare staff and Custody Officers were reminded of the national guidance that warns against medicating those withdrawing from opiates for six hours after their arrival in custody. This has however been caveated that this is only a guideline and any treatment will always be made using clinical judgement. It is also important to note that, in this case and as per policy, Mr X’s care was overseen by the duty Custody Clinical Coordinator and 2 Forensic Medical Examiners (FMEs). A further critical area which has been thoroughly reviewed is our guidance for the care of detainees with dual dependency on alcohol and drugs. This includes guidance on how to safely manage the simultaneous administration of medication for both alcohol and opiate withdrawal and describes how this should be avoided wherever possible. When this is, however, deemed necessary it states that this must be authorised by a Forensic Medical Examiner (FME), as an additional important safeguard. Furthermore, whilst this guidance supports enhanced checks for detainees who are acutely intoxicated, with a minimum of Level 2 rousing checks every 30 minutes, we recognise the situation where an individual is withdrawing from drugs is very different and so an decision needs to be made, with healthcare support, as to what level of check is appropriate in the specific circumstances presented.
I hope this reassurance that Thames Valley Police has actively progressed the learning identified through the internal critical incident review and the subsequent IOPC investigation.