Source · Ombudsman decisions
PSOW Individual Decisions
3,256 total decisions
880 investigated
495 upheld
60% upheld of investigated
Years: Oct 2013–Aug 2026
3,256 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| PSOW-202103938 | Welsh Ambulance Services NHS Trust | Health | Other | 30 Sep 2022 |
| PSOW-202203649 | Bron Afon Community Housing Ltd | Housing | Resolved / Early Resolution | 30 Sep 2022 |
| PSOW-202202451 | Cardiff and Vale University Health Board | Health | Resolved / Early Resolution | 30 Sep 2022 |
| PSOW-202204144 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 30 Sep 2022 |
| PSOW-202203327 | Cadwyn Housing Association Ltd | Housing | Resolved / Early Resolution | 29 Sep 2022 |
| PSOW-202202883 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 29 Sep 2022 |
| PSOW-202203480 | Cardiff Council | Local Government | Resolved / Early Resolution | 28 Sep 2022 |
| PSOW-202201684 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 28 Sep 2022 |
| PSOW-202201551 | Cardiff and Vale University Health Board | Health | Resolved / Early Resolution | 28 Sep 2022 |
| PSOW-202203838 | A Pharmacy in the area of Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 28 Sep 2022 |
| PSOW-202202558 | Bridgend County Borough Council | Local Government | Resolved / Early Resolution | 27 Sep 2022 |
| PSOW-202203692 | A GP Practice in the area of Cardiff & Vale University Health Board | Health | Resolved / Early Resolution | 27 Sep 2022 |
| PSOW-202101855 | Hywel Dda University Health Board | Health | Upheld | 27 Sep 2022 |
| PSOW-202203184 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 26 Sep 2022 |
| PSOW-202203491 | Neath Port Talbot Council | Local Government | Resolved / Early Resolution | 26 Sep 2022 |
| PSOW-202203647 | Cardiff Council - Rent Smart Wales | Local Government | Resolved / Early Resolution | 26 Sep 2022 |
| PSOW-202101760 | Welsh Ambulance Services NHS Trust | Health | Not Upheld | 23 Sep 2022 |
| PSOW-202201042 | Cardiff Council | Local Government | Resolved / Early Resolution | 23 Sep 2022 |
| PSOW-202203027 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 23 Sep 2022 |
| PSOW-202103295 | Cardiff Council | Health | Upheld | 23 Sep 2022 |
| PSOW-202201974 | Caerphilly County Borough Council | Local Government | Resolved / Early Resolution | 22 Sep 2022 |
| PSOW-202102604 | Betsi Cadwaladr University Health Board | Health | Other | 21 Sep 2022 |
| PSOW-202202245 | Cardiff Council | Local Government | Resolved / Early Resolution | 21 Sep 2022 |
| PSOW-202004147 | Aneurin Bevan University Health Board | Health | Upheld | 21 Sep 2022 |
| PSOW-202203129 | Velindre University NHS Trust | Health | Resolved / Early Resolution | 20 Sep 2022 |