Source · Ombudsman decisions
PSOW Individual Decisions
3,148 total decisions
861 investigated
495 upheld
61% upheld of investigated
Years: Oct 2013–May 2026
3,148 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| PSOW-202200667 | Merthyr Tydfil County Borough Council | Local Government | Withdrawn | 12 Jul 2022 |
| PSOW-202201010 | Pembrokeshire County Council | Local Government | Resolved / Early Resolution | 12 Jul 2022 |
| PSOW-202100592 | Swansea Bay University Health Board | Health | Other | 11 Jul 2022 |
| PSOW-202105080 | Welsh Ambulance Services NHS Trust | Health | Upheld | 11 Jul 2022 |
| PSOW-202201661 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 11 Jul 2022 |
| PSOW-202201921 | Wales & West Housing Association | Housing | Resolved / Early Resolution | 8 Jul 2022 |
| PSOW-202201951 | Cardiff Council | Local Government | Resolved / Early Resolution | 8 Jul 2022 |
| PSOW-202201099 | Cardiff and Vale University Health Board | Health | Resolved / Early Resolution | 8 Jul 2022 |
| PSOW-202100024 | Wrexham County Borough Council | Health | Other | 8 Jul 2022 |
| PSOW-202101577 | Cardiff and Vale University Health Board | Health | Upheld | 7 Jul 2022 |
| PSOW-202200632 | A GP Practice in the area of Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 6 Jul 2022 |
| PSOW-202201322 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 6 Jul 2022 |
| PSOW-202201605 | Cardiff Council | Local Government | Resolved / Early Resolution | 6 Jul 2022 |
| PSOW-202003517 | Hywel Dda University Health Board | Health | Upheld | 6 Jul 2022 |
| PSOW-202005676 | Swansea Bay University Health Board | Health | Upheld | 6 Jul 2022 |
| PSOW-202005677 | A GP Practice in the area of Hywel Dda University Health Board | Health | Upheld | 6 Jul 2022 |
| PSOW-202201189 | Torfaen County Borough Council | Local Government | Resolved / Early Resolution | 6 Jul 2022 |
| PSOW-202201409 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 5 Jul 2022 |
| PSOW-202102797 | Betsi Cadwaladr University Health Board | Health | Upheld | 5 Jul 2022 |
| PSOW-202201244 | A Dental Practice in the area of Hywel Dda University Health Board | Health | Resolved / Early Resolution | 5 Jul 2022 |
| PSOW-202200979 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 5 Jul 2022 |
| PSOW-202006310 | Cwm Taf Morgannwg University Health Board | Health | Other | 5 Jul 2022 |
| PSOW-202004334 | Betsi Cadwaladr University Health Board | Health | Upheld | 5 Jul 2022 |
| PSOW-202104219 | Sully and Lavernock Community Council | Local Government | Not Upheld | 4 Jul 2022 |
| PSOW-202102580 | Cwm Taf Morgannwg University Health Board | Health | Upheld | 1 Jul 2022 |