Source · PSOW (Public Services Ombudsman for Wales)

Cardiff Council - Rent Smart Wales

PSOW (Public Services Ombudsman for Wales) Resolved / Early Resolution Reference PSOW-202203647 Sector Local Government Category Housing Decided 26 September 2022

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Mr X complained that he has been unable to reset the password for his online account with RSW. He further complained that it did not respond to his request for contact.

The Ombudsman contacted RSW, and it agreed to telephone Mr X by 30 September to rectify the password reset. It also agreed to issue a formal complaint response to Mr X by 21 October 2022.

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Other decisions involving Cardiff Council - Rent Smart Wales

Reference	Date	Summary	Outcome
PSOW-202101646	28 Sep 2021	Mr B complained about the way Cardiff Council – Rent Smart Wales (“RSW”) dealt with his complaint that his landlord …	Resolved / Early Resolution

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