Source · PSOW (Public Services Ombudsman for Wales)

Swansea Bay University Health Board

PSOW (Public Services Ombudsman for Wales) Resolved / Early Resolution Reference PSOW-202203027 Sector Health Category Adult Mental Health Decided 23 September 2022

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Mental Health Crisis Referral Delays

Full decision

Ms A complained that Swansea Bay University Health Board failed to respond to her concerns raised in 2021, about the progression of her care and treatment, communication with her and her involvement in the planning and decision-making process.

The Ombudsman considered that aspects of Ms A’s complaint remained outstanding. She decided to settle the complaint without an investigation.

The Ombudsman sought and gained the Health Board’s agreement to within 30 working days, provide a complaint response for the outstanding issues.

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Other decisions involving Swansea Bay University Health Board

Reference	Date	Summary	Outcome
PSOW-202601482	23 Jun 2026	Miss B complained that Swansea Bay University Health Board failed to provide a response to her complaint, which she made …	Resolved / Early Resolution
PSOW-202501900	19 Jun 2026	Mrs N complained about the care provided to her mother, Mrs L, during Mrs L’s attendance at the Emergency Department …	Partly Upheld
PSOW-202600416	27 May 2026	Complaint about the care and treatment provided by Swansea Bay University Health Board during pregnancy and the birth of their …	Resolved / Early Resolution
PSOW-202510769	30 Apr 2026	Ms A complained that Swansea Bay University Health Board had failed to keep her updated on the progress of her …	Resolved / Early Resolution
PSOW-202510036	28 Apr 2026	Miss A complained that Swansea Bay University Health Board had not fully addressed her complaint about care and treatment provided …	Resolved / Early Resolution

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