Source · Ombudsman decisions
PSOW Individual Decisions
3,212 total decisions
880 investigated
495 upheld
60% upheld of investigated
Years: Oct 2013–Aug 2026
3,212 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| PSOW-202304534 | Welsh Ambulance Services NHS Trust | Health | Resolved / Early Resolution | 24 Nov 2023 |
| PSOW-202305135 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 23 Nov 2023 |
| PSOW-202107101 | Betsi Cadwaladr University Health Board | Health | Upheld | 23 Nov 2023 |
| PSOW-202303378 | Cwm Taf Morgannwg University Health Board | Health | Resolved / Early Resolution | 23 Nov 2023 |
| PSOW-202306293 | Cardiff Council | Local Government | Resolved / Early Resolution | 21 Nov 2023 |
| PSOW-202304749 | Monmouthshire County Council | Local Government | Resolved / Early Resolution | 21 Nov 2023 |
| PSOW-202304862 | Cwm Taf Morgannwg University Health Board | Health | Resolved / Early Resolution | 21 Nov 2023 |
| PSOW-202305196 | Welsh Ambulance Services NHS Trust | Health | Resolved / Early Resolution | 21 Nov 2023 |
| PSOW-202306259 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 21 Nov 2023 |
| PSOW-202301378 | Cardiff and Vale University Health Board | Health | Not Upheld | 21 Nov 2023 |
| PSOW-202201380 | Cwm Taf Morgannwg University Health Board | Health | Upheld | 20 Nov 2023 |
| PSOW-202201455/202202498 | Powys County Council/Bannau Brycheiniog National Park Authority | Local Government | Other | 20 Nov 2023 |
| PSOW-202304164 | Ceredigion County Council | Local Government | Resolved / Early Resolution | 17 Nov 2023 |
| PSOW-202204812 | Betsi Cadwaladr University Health Board | Health | Upheld | 16 Nov 2023 |
| PSOW-202201283 | Betsi Cadwaladr University Health Board | Health | Upheld | 16 Nov 2023 |
| PSOW-202305119 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 15 Nov 2023 |
| PSOW-202304539 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 15 Nov 2023 |
| PSOW-202306392 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 15 Nov 2023 |
| PSOW-202304693 | Cardiff Council | Local Government | Resolved / Early Resolution | 14 Nov 2023 |
| PSOW-202306410 | Wrexham County Borough Council | Local Government | Resolved / Early Resolution | 14 Nov 2023 |
| PSOW-202305928 | Cardiff Council | Local Government | Resolved / Early Resolution | 13 Nov 2023 |
| PSOW-202204827 | Aneurin Bevan University Health Board | Health | Upheld | 13 Nov 2023 |
| PSOW-202305121 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 13 Nov 2023 |
| PSOW-202201509 | Flintshire County Council & Connah’s Quay Town Council | Local Government | Other | 11 Nov 2023 |
| PSOW-202305488 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 10 Nov 2023 |