Source · Ombudsman decisions
PSOW Individual Decisions
3,148 total decisions
861 investigated
495 upheld
61% upheld of investigated
Years: Oct 2013–May 2026
3,148 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| PSOW-202106645 | Cwm Taf Morgannwg University Health Board | Health | Not Upheld | 24 Oct 2023 |
| PSOW-202305188 | Cyngor Gwynedd | Resolved / Early Resolution | 24 Oct 2023 | |
| PSOW-202304238 | Pembrokeshire County Council | Local Government | Resolved / Early Resolution | 23 Oct 2023 |
| PSOW-202207640 | Betsi Cadwaladr University Health Board | Health | Not Upheld | 23 Oct 2023 |
| PSOW-202207903 | Betsi Cadwaladr University Health Board | Health | Upheld | 23 Oct 2023 |
| PSOW-202304415 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 23 Oct 2023 |
| PSOW-202303232 | Cwm Taf Morgannwg University Health Board | Health | Resolved / Early Resolution | 20 Oct 2023 |
| PSOW-202303715 | Isle of Anglesey County Council | Local Government | Resolved / Early Resolution | 20 Oct 2023 |
| PSOW-202201568 | Monmouthshire County Council | Local Government | Not Upheld | 20 Oct 2023 |
| PSOW-202305160 | Swansea Council | Local Government | Resolved / Early Resolution | 20 Oct 2023 |
| PSOW-202305162 | Cardiff Council | Local Government | Resolved / Early Resolution | 20 Oct 2023 |
| PSOW-202201195 | Cwm Taf Morgannwg University Health Board | Health | Upheld | 19 Oct 2023 |
| PSOW-202305260 | Welsh Ambulance Services NHS Trust | Health | Resolved / Early Resolution | 19 Oct 2023 |
| PSOW-202004800 | Betsi Cadwaladr University Health Board | Health | Other | 19 Oct 2023 |
| PSOW-202305735 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 19 Oct 2023 |
| PSOW-202304927 | Hafod Housing Association | Housing | Resolved / Early Resolution | 18 Oct 2023 |
| PSOW-202304840 | Rhondda Cynon Taf County Borough Council | Local Government | Resolved / Early Resolution | 18 Oct 2023 |
| PSOW-202304109 | An NHS Independent Provider Dental Practice | Health | Resolved / Early Resolution | 17 Oct 2023 |
| PSOW-202304335 | Wrexham County Borough Council | Local Government | Resolved / Early Resolution | 17 Oct 2023 |
| PSOW-202207028 | Betsi Cadwaladr University Health Board | Health | Upheld | 17 Oct 2023 |
| PSOW-202303668 | Isle of Anglesey County Council | Local Government | Resolved / Early Resolution | 16 Oct 2023 |
| PSOW-202305286 | Hafod Housing Association | Housing | Resolved / Early Resolution | 13 Oct 2023 |
| PSOW-202304650 | Valleys To Coast Housing | Housing | Resolved / Early Resolution | 12 Oct 2023 |
| PSOW-202108296 | Betsi Cadwaladr University Health Board | Health | Upheld | 12 Oct 2023 |
| PSOW-202300044 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 12 Oct 2023 |