Mrs B complained that Swansea Bay University Health Board had failed to provide a response to the complaint she had made to it in February2023.
The Ombudsman found that the Health Board had failed to provide a complaint response or meaningful updates to Mrs B. The Ombudsman said this caused frustration for Mrs B. She decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement to apologise for the delay, explain the reasons for the delay, offer a payment of £100 to Mrs B and to issue the complaint response within 6 weeks.