Miss F complained that Wrexham County Borough Council had failed to respond to the complaint that had been referred to it by the Ombudsman in July.
The Ombudsman found that there had been a breakdown in communication between the teams dealing with the complaint and it had subsequently been overlooked. She said that this caused delays and frustration for Miss F. She decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Council’s agreement to apologise to Miss F, pay her redress of £150 and provide a complaint response within 4 weeks.