Source · Ombudsman decisions
PSOW Individual Decisions
3,148 total decisions
861 investigated
495 upheld
61% upheld of investigated
Years: Oct 2013–May 2026
3,148 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| PSOW-202402918 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 12 Aug 2024 |
| PSOW-202403125 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 12 Aug 2024 |
| PSOW-202403091 | Tai Calon Community Housing | Housing | Resolved / Early Resolution | 12 Aug 2024 |
| PSOW-202400109 | Pembrokeshire County Council | Local Government | Resolved / Early Resolution | 8 Aug 2024 |
| PSOW-202401831 | Carmarthenshire County Council | Local Government | Resolved / Early Resolution | 8 Aug 2024 |
| PSOW-202402725 | Wrexham County Borough Council | Local Government | Resolved / Early Resolution | 8 Aug 2024 |
| PSOW-202402323 | Trivallis | Resolved / Early Resolution | 8 Aug 2024 | |
| PSOW-202403374 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 7 Aug 2024 |
| PSOW-202401785 | Vale of Glamorgan Council | Local Government | Resolved / Early Resolution | 6 Aug 2024 |
| PSOW-202402957 | Vale of Glamorgan Council | Local Government | Resolved / Early Resolution | 6 Aug 2024 |
| PSOW-202401833 | Denbighshire County Council | Local Government | Resolved / Early Resolution | 5 Aug 2024 |
| PSOW-202401058 | Cardiff and Vale University Health Board | Health | Resolved / Early Resolution | 5 Aug 2024 |
| PSOW-202401382 | Hafod Housing Association | Housing | Resolved / Early Resolution | 5 Aug 2024 |
| PSOW-202402202 | Powys Teaching Health Board | Health | Resolved / Early Resolution | 5 Aug 2024 |
| PSOW-202207770 | Estyn | Education | Upheld | 2 Aug 2024 |
| PSOW-202304148 | Betsi Cadwaladr University Health Board | Health | Upheld | 2 Aug 2024 |
| PSOW-202402169 | Vale of Glamorgan Council | Local Government | Resolved / Early Resolution | 1 Aug 2024 |
| PSOW-202301003 | Betsi Cadwaladr University Health Board | Health | Upheld | 31 Jul 2024 |
| PSOW-202402851 | Newport City Homes | Resolved / Early Resolution | 31 Jul 2024 | |
| PSOW-202303599 | Hywel Dda University Health Board | Health | Not Upheld | 31 Jul 2024 |
| PSOW-202402209 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 31 Jul 2024 |
| PSOW-202402286 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 31 Jul 2024 |
| PSOW-202402527 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 31 Jul 2024 |
| PSOW-202402775 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 31 Jul 2024 |
| PSOW-202403027 | A Dental Practice in the area of Cwm Taf Morgannwg University Health Board | Health | Resolved / Early Resolution | 31 Jul 2024 |