Clinical treatment outside hospital; Dentist : A Dental Practice in the area of Aneurin Bevan University Health Board Report Date 10/09/2024 Case Against A Dental Practice in the area of Aneurin Bevan University Health Board Subject Clinical treatment outside hospital; Dentist Case Reference Number 202402584 Outcome Early resolution Mr A complained that a dental practice had not provided treatment for an issue with his front tooth. He said that he had made a complaint regarding this but had not received a response as the dental practice had closed and contact was unable to be made with the dentist that had treated him.
The Ombudsman found that Bupa Dental Care could have investigated and responded to Mr A’s complaint, despite not being able to contact the dentist that treated him.
Bupa Dental Care agreed to apologise to Mr A, offer him a payment of £100 to reflect the time and trouble taken for him to pursue his complaint and provide a full and final response to his complaint.